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Rehabilitation

Heritage Gardens Rehabilitation And Healthcare in Carrollton, TX

Heritage Gardens Rehabilitation And Healthcare is a nursing home community in Carrollton, TX.

Information last verified: January 18, 2026

2135 North Denton Drive, Carrollton, TX 75006

For more information about senior living options: (866) 208-4318

4.2 from 93 reviews

5 stars

70

4 stars

3

3 stars

1

2 stars

2

1 stars

17

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Overall Review of Heritage Gardens Rehabilitation And Healthcare

differentiator 10 reviews mention this

Therapy and rehab team stands out

The therapy team is repeatedly described as skilled, supportive, and focused on progress.

Many residents and families describe the rehab and therapy team as knowledgeable and effective, with examples like helping someone strengthen legs for walking and working through patient-specific needs. Several reviews also mention that therapists and nursing work together to create a plan and address concerns quickly. A number of reviewers specifically connect the experience to better outcomes after rehab or post-acute care.

differentiator 2 reviews mention this

In-house dialysis support mentioned

Residents mention dialysis support, including in-house help or transitioning dialysis into the home setting.

At least two reviews tie the experience to dialysis support—one notes in-house dialysis, and another describes a transition to having dialysis at home after help coordinating a transfer. This is one area where residents and families connect the facility’s services to ongoing medical needs, not just short-term therapy.

common 28 reviews mention this

Staff warmth is a consistent theme

Across reviews, residents and families describe staff members as caring, friendly, and responsive.

The most frequent positive theme is how residents are treated day to day, with multiple reviews describing staff as caring, attentive, and respectful toward residents and families. Several reviews also highlight how specific team members helped resolve issues quickly or provided reassurance during visits and admissions. Even amid complaints, other reviewers still describe portions of the team as compassionate and supportive.

caveat 6 reviews mention this

Call response and supervision complaints

Some residents and families report slow call-button response or inadequate supervision.

A recurring concern is that call systems and staffing coverage did not feel reliable, including reviews describing long wait times to get help or residents being left unattended. There are also accounts of falls and incidents where families felt supervision and basic care were not carried out as expected. These reviews stand out because they describe safety and timeliness issues rather than minor service preferences.

common 8 reviews mention this

Cleanliness and odor control get praise

Multiple reviews describe the facility as clean, well maintained, and free of noticeable odors.

Several reviewers comment on cleanliness, including rooms and bathrooms being kept up and the facility not smelling unpleasant. A subset of reviews also describes residents as clean and the environment as well cared for during visits and stays. A separate negative review about a dirty room is the main outlier, but most cleanliness comments are positive.

caveat 3 reviews mention this

Dining experience is mixed

Food and dining are sometimes praised, but there are also complaints about meals.

Some families describe the food as good and served on time, and at least one review connects meals to the overall rehab experience. Other feedback is less favorable, including criticism of dining logistics and meal quality or variety. Overall, dining appears to be inconsistent across reviewer accounts.

common 2 reviews mention this

Nearby essentials feel close

Nearby pharmacies and medical services are within a few miles.

For practical needs, the location is close to services like pharmacies and clinics. This can make it easier for families to handle errands or coordinate appointments while a loved one is receiving care.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

150 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Dallas-Fort Worth International (9 miles away)
Dallas Love (9 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation to doctors appointments

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Pharmacies

Walmart Pharmacy (0.6 miles)
Walgreens (1 miles)
CVS Pharmacy (1.1 miles)
CVS Pharmacy (2.1 miles)
Walgreens (2.2 miles)
CVS Pharmacy (2.5 miles)
CVS Pharmacy (3.2 miles)

Places of Worship

Ismaili Jamatkhana & Center (0.8 miles)
Webb Chapel Church of Christ (3.8 miles)
First Baptist Church at The Fields (4.4 miles)
Prestonwood Baptist Church (5.2 miles)
Episcopal Church Of The Transfiguration (7.4 miles)

Transportation

Trinity Mills Station (1.1 miles)
U-Haul Moving & Storage (6.3 miles)

Restaurants

Menas Tex-Mex Grill Cantina (3.2 miles)
Chick-Fil-A (3.5 miles)
Ida Claire (5 miles)
The Mucky Duck Bar (5 miles)
Whataburger (5 miles)
Main Street Cafe (5.1 miles)
Afrika Fusion (5.1 miles)

Physicians

Family Medicine Associates of Texas (3.9 miles)
Plano Orthopedic & Sports Medicine Center (6.5 miles)
Touchstone Imaging Plano (6.6 miles)

Theaters

Cinemark (4.2 miles)
Cinemark (6.9 miles)

Parks

Addison Circle Park (4.8 miles)
Arbor Hills Nature Preserve (6.1 miles)
Coyote Creek Park (6.9 miles)
Russell Creek Park (7.2 miles)
Shoreline Trail & Dog Run (7.5 miles)

Cafes

Starbucks (5.9 miles)
Starbucks (5.9 miles)
Starbucks (6.1 miles)
Panera Bread (6.8 miles)
Mimi's Star Cafe (6.9 miles)

Hospitals

Texas Health Presbyterian Hospital Plano (6.3 miles)
The Heart Hospital Baylor Plano (7.4 miles)
Medical Center of Lewisville (7.4 miles)

Frequently Asked Questions

Where is Heritage Gardens Rehabilitation And Healthcare?

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