Heritage Gardens Rehabilitation And Healthcare
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2135 North Denton Drive, Carrollton, TX 75006
For more information about senior living options: (844) 490-3973
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The receptionist greeted visitors with a smile and was helpful with registration. The place has great staff and smells wonderful. Visitors feel the care from the moment they arrive, as staff remember residents and greet them like friends. The service is good. The staff provided an awesome, informative session during a visit. The facility and staff are great. The facility is spotless, with polite staff and a home-like feel. Visits to Heritage Gardens are always pleasant, with attentive and friendly staff. The therapy team is incredible, with exceptional knowledge, skill, and genuine love for residents. HG provides great care and compassion; it is highly recommended. The staff are caring, attentive, and treat residents with love, respect, and dignity; they go above and beyond for families as well. Loren and the crew are professional and helpful, making transfers smooth and positive. The kitchen services are great and the food is awesome.
The reviewer would not recommend Heritage Gardens, alleging neglect of their grandmother within 24 hours that led to a serious fall and hospital stay, with the patient left unattended and basic supervision lacking. They claim a 1 a.m. call about medications demonstrated a complete lack of preparation, organization, and concern for patient safety. They state staff told them the person responsible for the fall had been terminated, but later learned that this was false and the employee remained employed, implying deception and failure to protect. They report their mom fell out of bed without rails within less than 24 hours, with staff giving several different stories to the family and the hospital. A reviewer described the facility as horrible: the brother did not receive meds for four days, dialysis machines were small, nurses did not check on patients regularly, and the patient left in worse condition. They criticized long wait times for call button responses, the plan of care not being followed, and many staff not being compassionate. They claimed the facility sent home clothes that weren't theirs and discarded belongings that did belong to the resident. They reported unresponsiveness to emails about home health and failure to send information to the PCP, indicating poor communication. They described the experience as a total nightmare and stated the mom would not be returning. They labeled the facility a "dump," calling it horrible and unacceptable.Heritage Gardens is described by many as a place where the moment you arrive you are met with warmth and a sense that the staff genuinely cares. Several reviewers highlighted a friendly reception - front desk staff with welcoming smiles who remember families and residents, and a registration process that feels efficient and courteous. The atmosphere is often praised for its pleasant scents, cleanliness, and overall inviting feel. Families repeatedly note that the initial impression is important: the front-line team greets visitors like friends and immediately sets a tone of attentiveness.
From there, the praise frequently extends to the daily experience inside. Reviewers speak of helpful, caring staff who go out of their way to make residents feel at home, with numerous accounts of staff who remember individual residents and treat them with kindness and dignity. People commonly mention how the facility seems well-maintained, with a home-like ambiance, clean rooms, and a kitchen that produces good meals. For many families, the presence of caring professionals is what stands out most - the sense that the team is capable, compassionate, and committed to the well-being of both residents and their families.
Yet, there are equally strong and troubling accounts within the same community. One reviewer, speaking from the heart, states they would never recommend Heritage Gardens after a grandmother's experience that involved neglect within the first 24 hours, a serious fall, and a hospital stay. Allegations include being left unattended, a lack of basic supervision, and concerns about patient safety. The frustration is compounded by an early-morning phone call about medication that should have been clarified well before admission. The reviewer also contends that a staff member who was claimed to have been terminated for the incident remained employed, which, in their view, signals a breach of trust and a troubling lack of transparency. The overall sentiment is heartbreak and anger, with a plea for families to reconsider entrusting loved ones to the facility.
Another serious complaint centers on a mom who, within less than a day, fell from a bed that lacked rails. The narrative here emphasizes inconsistent explanations provided to the family, with hospital staff offering yet another version of events. The reviewer recalls a director's claim that the nurse had been fired, only to later discover that the nurse remained employed. This combination of miscommunication and alleged deception fuels a perception of a "total nightmare" and a reluctance to return.
There are also voices of warning and disappointment that echo across the reviews. One reviewer describes receiving a troubling call about a family member sitting in a bathroom for an hour, and then encountering difficulty reaching anyone at the facility when seeking help for their father. The lingering impression is that response times can be too long and that the facility's overall communication and responsiveness do not meet expectations, leading some to question the sustainability of a four-plus star rating.
On the other hand, several entries highlight positive, uplifting experiences that balance the picture. Some reviewers recount productive and informative visits, with staff members like Jean and Jocelyn helping to navigate technical details and care planning without making families feel rushed. They praise therapists and the overall therapy team, noting visible improvements in residents' conditions. The administrators and director of nursing are often described as kind and understanding, contributing to a supportive environment for both residents and their families.
Multiple accounts emphasize the high quality of care when it comes to rehabilitation and ongoing support. Families describe a dedicated team of nurses and therapists who work closely with residents to improve strength and mobility, sometimes with remarkable results. There is appreciation for bilingual doctors and staff, round-the-clock accessibility, and a sense that the facility values both residents and their families. The care culture at its best is portrayed as cohesive and patient-centered, with staff who are attentive, respectful, and deeply involved in residents' welfare.
A notable positive thread that weaves through the feedback is the role of individuals who facilitate transitions and care coordination. One family member singles out a marketing agent, Loren, whose professionalism and persistence helped transfer their mother from another facility and, importantly, arranged for dialysis at home. The family's gratitude is loud and clear: Loren's diligence and the crew's teamwork made a difficult process smoother, and the family feels deeply supported by the team. In some instances, this kind of advocacy is highlighted as a lifeline, underscoring how essential effective communication and proactive coordination are to a positive care experience.
Taken together, Heritage Gardens emerges as a place of contrasts. Many residents and families speak highly of the warmth, cleanliness, and genuine care delivered by a dedicated staff, praising the thoughtful interactions, responsive therapy teams, and strong leadership that guides daily operations. Yet the critic's voice is equally loud: concerns about safety, consistency of information, accountability, and timeliness in care. The prevailing message for prospective families is to visit, engage with the staff, observe how communication is handled, and ask pointed questions about safety protocols, supervision, and incident reporting. The stories suggest that while Heritage Gardens can be a place of exceptional compassion and effective rehabilitation, it also presents serious issues that require careful consideration and ongoing oversight to ensure every resident receives the safest, most reliable care possible.
150 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas-Fort Worth International (9 miles away) Dallas Love (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Gardens Rehabilitation And Healthcare is an assisted living community located in Carrollton, TX. This community offers a wide range of amenities and care services to meet the needs of its residents.
The amenities at Heritage Gardens include a beauty salon for residents to enjoy haircuts and styling, as well as cable or satellite TV for entertainment. Community operated transportation is available for those who need assistance getting around, and there is a computer center for residents to use for various activities. The dining room provides restaurant-style dining experiences, with meals prepared and served by the staff. Fitness room and wellness center are also available for residents to stay active and maintain their physical health. The gaming room and small library offer recreational activities for leisure time.
The fully furnished living spaces feature private bathrooms and kitchenettes, providing residents with a comfortable and convenient living environment. Housekeeping services are provided to ensure that the community remains clean and tidy. Move-in coordination is offered to assist new residents with transitioning into their new home. Outdoor spaces such as gardens are available for residents to enjoy nature.
Care services provided at Heritage Gardens include 24-hour call system and supervision to ensure the safety of all residents. Assistance with activities of daily living, such as bathing, dressing, and transfers, is available as needed. Medication management is provided to ensure that residents receive their medications appropriately. Special dietary restrictions can be accommodated, including diabetes diets.
In terms of nearby amenities, Heritage Gardens has one park nearby where residents can enjoy outdoor activities or take a stroll. There are also several pharmacies, restaurants, places of worship, a theater and transportation options in close proximity.
Overall, Heritage Gardens Rehabilitation And Healthcare offers a comfortable living environment with various amenities and care services to support the needs of its residents in Carrollton, TX.
Heritage Gardens Rehabilitation And Healthcare is located at 2135 North Denton Drive, Carrollton, TX 75006 in Dallas County, Texas
Heritage Gardens Rehabilitation And Healthcare on seniors.fyi includes 15 photos including images showing interior, physical therapy, windows, living room, rehabilitation, exercise equipment, landscaping, dining, and more.
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Interior
Outdoors
Decor
Living Room
Building
Architecture
Windows
Dining
Kitchen
Fireplace
Exercise Equipment
Dining Table
Healthcare
Rehabilitation
