Sandy Lake Rehabilitation And Care Center

Pros

• The staff at Sandy Lake Rehab and Care Center is attentive and kind towards the residents.
• Dr. Hernandez provides outstanding medical care and communication.
• The activities planned for the residents, especially BINGO, are loved by the residents.
• The facility itself always looks nice and pleasant.
• Sandy Lake is a great place with a caring and helpful staff.

Cons

• The staff at Sandy Lake Rehabilitation and Care Center neglected the residents, leading to deteriorating health and neglectful treatment.
• The facility had mental patients roaming the halls screaming at each other, creating a chaotic and unsettling environment.
• The staff took too long to respond to calls for assistance in using the restroom, causing discomfort and unsanitary conditions for the residents.
• Outside people seemed to care more for the residents than the actual staff working at the facility.
• The nurses and CNAs ignored a resident who needed help getting into bed, despite multiple staff members being present in the hallway.
• The agency nurse gave a resident regular water instead of thickened liquids, potentially causing harm due to her medical condition.
• The cleanliness of the facility was lacking, with dirty toilets, spider webs on the ceiling, and uncleaned spills not being properly addressed.
• Neglectful care at Sandy Lake resulted in a uti turning into sepsis that ultimately led to a patient's death.
• The management staff at the facility were rude and hateful towards family members, while good staff members were outnumbered by inept ones.
• Urgent requests for help were not taken seriously by staff members who seemed uncaring or apathetic towards their responsibilities.
• Staff members neglected patients' needs during quarantine for COVID-19, leaving them lying in wet beds without assistance.
• The overall attitude of staff members was rude and lost at all times, making it an unpleasant experience for both patients and their families.
• A new activity director was observed speaking sarcastically and degradingly to residents, showing a lack of empathy and professionalism.
• Services that were promised but not delivered consistently led to ongoing frustration with the level of care provided at Sandy Lake Rehab.
• Despite high fees charged by the facility, service quality was below par and issues raised by family members were not properly addressed.

Review

Sandy Lake Rehabilitation and Care Center has received mixed reviews from individuals who have had loved ones staying at the facility. One reviewer shares a concerning experience with their wife, who was neglected by the staff. They mention that their wife had to wait for extended periods of time before receiving assistance in using the restroom, resulting in discomfort and unhygienic conditions. The staff also chastised her for requesting help. Furthermore, mental patients were observed screaming at each other, creating a distressing environment. Meals were frequently delayed, and there was a lack of attention to tracking her health as she deteriorated.

Another individual recounts their dissatisfaction with the care provided to their grandmother at Sandy Lake Rehabilitation and Care Center. They express disappointment in how residents were treated, noting that outside people who came to assist seemed to care more than the actual staff working at the facility. The reviewer witnessed an incident where a resident needed help getting into bed but was ignored by multiple nurses and CNAs despite their presence in the hallway. The individual eventually had to seek help from someone who typically helps sign people in and out of the facility.

In contrast, one reviewer speaks positively about the care their mother received at Sandy Lake Rehabilitation and Care Center. They highlight the kindness and attentiveness of the staff towards both their mother and other residents. The doctor attending to their mother's medical needs is praised for his outstanding care and clear communication with both patient and family members. Additionally, their mother enjoyed participating in activities such as bingo.

However, another reviewer raises serious concerns about neglectful care leading to the death of their loved one due to sepsis caused by a urinary tract infection (UTI). They blame understaffing and inept staff for failing to adequately address medical issues. The management staff is described as rude and hateful, while rooms are small and poorly maintained.

On a more positive note, one reviewer shares that they had an excellent experience at Sandy Lake Rehabilitation and Care Center. They were pleased with the facility's appearance, the information provided during a tour, and look forward to placing their loved one there.

Continuing on a negative note, another family member recounts an incident where urgent assistance was ignored by a nurse at Sandy Lake Rehabilitation and Care Center. Their family member was choking on food, and despite requesting help from the nurse, no action was taken for hours. This lack of care left a strong impression of indifference.

Lastly, a former patient shares a distressing experience during their stay at Sandy Lake Rehabilitation and Care Center. They describe issues with lack of assistance and neglectful behavior from staff members. The individual alleges that the staff would often neglect patients while attending to personal conversations in the hallway. The night shift is particularly criticized for leaving patients in wet beds without aid. Furthermore, they claim that their false teeth were thrown away without reimbursement.

Overall, reviews of Sandy Lake Rehabilitation and Care Center showcase both positive experiences emphasizing attentive care and engaging activities for residents as well as negative experiences highlighting neglectful behavior from staff members, understaffing issues, rude management personnel, subpar cleanliness standards, and delayed response to urgent situations.

This part of Coppell, Texas is a well-connected and convenient area with various amenities within a short distance. Trinity Mills Station offers easy access to public transportation, while nearby pharmacies like CVS and Walgreens provide accessible healthcare services. There are also a variety of dining options ranging from fast food to sit-down restaurants, as well as entertainment venues such as theaters like Cinemark for leisure activities. Additionally, there are places of worship for spiritual fulfillment, physicians' offices for medical care, and hospitals like the Medical Center of Lewisville in close proximity for any healthcare needs. Parks like Shadow Ridge Park offer opportunities for outdoor recreation, while cafes like Starbucks provide cozy spots for socializing and relaxation. Overall, this part of Coppell offers a convenient and vibrant community perfect for seniors looking to enjoy their retirement years in comfort and convenience.

Transportation

• Trinity Mills Station (1.7 miles)
• Terminal A (6.6 miles)
• American Airlines Admirals Club (6.6 miles)
• U-Haul Moving & Storage (6.7 miles)
• Terminal C (6.9 miles)
• American Airlines Admirals Club (6.9 miles)
• TSA Security Checkpoint (6.9 miles)

Places of Worship

• Ismaili Jamatkhana & Center (1.9 miles)
• First Baptist Church at The Fields (5 miles)
• Webb Chapel Church of Christ (5.1 miles)
• Prestonwood Baptist Church (7.5 miles)

Pharmacies

• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• Walmart Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.4 miles)
• Walmart Pharmacy (3.4 miles)

Restaurants

• Andy's Frozen Custard (2.8 miles)
• Whataburger (3.5 miles)
• Twin Peaks (3.5 miles)
• McDonald's (3.7 miles)
• Hello India Hi Cafe (3.9 miles)
• Rack & Tap Sports Bar & Grill (4.4 miles)
• T's Bar and Grill (4.8 miles)

Theaters

• Cinemark (2.8 miles)
• AMC DINE-IN Grapevine Mills 3 (5.5 miles)

Physicians

• Family Medicine Associates of Texas (5.6 miles)
• Starcare (6.4 miles)

Hospitals

• Medical Center of Lewisville (6.3 miles)

Parks

• Shadow Ridge Park (6.4 miles)
• Addison Circle Park (7.1 miles)

Cafes

• Starbucks (7.5 miles)