River Oaks in Coppell, TX
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1530 East Sandy Lake Road, Coppell, TX 75019
For more information about senior living options: (844) 490-3973
Renee is a blessing to have there, bringing light into the facility and boosting morale. Shawnee Lougin is professional, patient, and incredibly informative, making interactions easy and reassuring. Shawnee Lougin is super sweet and puts visitors at ease. Shawnee provides informative tours and makes families feel safe and cared for. The River Oaks staff show compassion, kindness, and genuine concern for residents. The facility is clean, welcoming, and feels like home, with staff who are warm and helpful. Debra goes above and beyond with kindness and support for residents and families. The staff are hands-on, attentive, and dedicated to the well-being of residents. The River Oaks community is friendly, respectful, and family-like, with residents and families treated with dignity. The residents at River Oaks are happy, engaged, and well cared for, and the atmosphere is positive and supportive.
The facility allowed her to sleep in urine-soaked sheets. The care was severely understaffed, with too few caregivers for the residents. The director of nursing was dishonest, and the executive director was frequently rude to families. Visiting rules and agreements change with the wind, leaving families feeling unheard. Medication administration was often delayed, with 8am doses arriving around 10:30am. They would never place a loved one in this facility. Residents experienced very poor care, including essential items like oxygen being unavailable for weeks. There were mistakes with handing medications.River Oaks in Coppell, TX is best suited for families seeking a warm, home-like assisted living that emphasizes relationships, community life, and daily engagement. This is a place where residents are often described as happy, well cared for, and treated with genuine respect. The standout strength is the staff culture: long-tenured caregivers, nurses, and activity coordinators who cultivate a sense of family and continuity. For seniors who prize social interaction, creative programming, accessible memory-care options, and a dining environment that feels more like a fine-dining setting than a typical facility, River Oaks delivers on those expectations. It works especially well for families who want transparent, people-centered care and a community where residents appear engaged, supported, and connected to staff and neighbors.
That said, several reviewers flag reasons to consider alternatives. Costs can be a meaningful hurdle for some families, and a few accounts point to price sensitivity as a factor in the decision. More consequential for those with tighter medical needs or heightened expectations for operational consistency are repeated concerns about staffing pressure and care delivery gaps. Some visitors describe experiences suggesting inconsistent administrative responsiveness, rigid visit policies, and at least one highly critical account of management and service failures. For families prioritizing minimal friction in daily operations, or those needing a facility with ironclad, uniform processes, these issues warrant careful due diligence.
The strongest positives - staff warmth, heartfelt engagement, and a true sense of community - often offset many downsides. Residents and families repeatedly praise caregivers who know residents well, treat them with dignity, and foster meaningful activities that keep people active and socially connected. The dining environment, courtyard access, and well-maintained spaces contribute to a sense of respect for residents as important, independent individuals. When teams are described as patient, collaborative, and solution-oriented, families feel reassured that their loved ones are not just receiving care, but being encouraged to participate in life. In memory care and general assisted living alike, the human touch remains River Oaks' core strength.
Yet the caution signs cannot be ignored. Understaffing, medication timing lapses, and occasional perceived dishonesty or rigid compliance with arbitrary-sounding rules surface enough to demand vigilance from prospective residents and their families. A cluster of reviews highlights nursing and management concerns that, if realized in one's daily life, could erode the trust and reliability caregivers should provide. The most troubling anecdotes - such as delayed essential medical items, prolonged medication gaps, or a sense that resident and family needs are subordinated to process - signal a risk that must be weighed against the overwhelmingly positive culture. River Oaks clearly has a compelling human-centered core, but the operational reliability bar should be explicitly raised in conversations with the leadership.
Families evaluating River Oaks should enter tours with a concrete checklist and a plan for verification. Ask pointed questions about staffing ratios during peak hours, RN or LPN presence on site, and how medication passes are actually executed. Request recent inspection or caregiver-to-resident metrics, and probe how the community handles urgent medical needs, oxygen or equipment shortages, and escalation when concerns arise. Tour multiple times, speak candidly with current residents and families, and request a direct line to the resident director to observe responsiveness. In addition, explore funding options, veteran's benefits, and any transition support that helps families navigate the relocation without sacrificing quality. This facility has the DNA of a thriving community; the question is whether the operating rhythm aligns with the resident's medical and financial realities.
In sum, River Oaks represents a compelling option for families who value a heartfelt, community-first approach and are willing to engage in careful due-diligence to confirm staffing stability and process consistency. The pros - humane care, engaging activities, and a culture that feels like home - often rise above the cons, particularly for residents who thrive on interaction and personal attention. For those who cannot tolerate variability in care delivery, or who must minimize risk around medication management and administrative rigidity, it is prudent to compare alternatives with stricter staffing models and clearer crisis-response protocols. When the fit is right, River Oaks delivers a dignified, joyful living experience; when the fit is not, the gaps become hard to overlook.
86 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
SpaSpas are important for seniors because they provide relaxation, stress relief, and therapeutic benefits which can improve their overall well-being and quality of life. Additionally, spa treatments such as massages, hydrotherapy, and aromatherapy can help alleviate common age-related ailments such as arthritis, joint pain, and circulation issues. Seniors deserve to enjoy a pampering experience that promotes physical and emotional wellness.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed. Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas-Fort Worth International (7 miles away) Dallas Love (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.River Oaks is a premier assisted living community located in Coppell, TX. Our community specializes in providing exceptional memory care services to seniors with Alzheimer's disease and other forms of dementia.
At River Oaks, residents enjoy a wide range of amenities designed to enhance their quality of life. Our beautiful community features a beauty salon where residents can receive professional grooming services. They can also relax and enjoy their favorite shows with cable or satellite TV in their private rooms.
We offer convenient transportation services for our residents, including community-operated transportation and arrangements for non-medical and medical appointments. Our computer center allows residents to stay connected with loved ones through high-speed internet access and our wellness center promotes an active and healthy lifestyle.
Residents at River Oaks can indulge in delicious meals served in our elegant dining room, with restaurant-style dining and special dietary restrictions accommodated. For those who prefer to cook their own meals, each room is fully furnished with a kitchenette.
Our community boasts various recreational spaces such as a fitness room, gaming room, small library, and outdoor garden to keep residents engaged and entertained. Additionally, residents can pamper themselves with spa services available on-site.
River Oaks takes pride in offering comprehensive care services tailored to the unique needs of each resident. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and coordinate with healthcare providers to ensure the best possible care for our residents.
We understand the importance of mental wellness among seniors, especially those experiencing memory loss. Therefore, we have specialized memory care programming and a mental wellness program that focuses on cognitive stimulation and engagement.
Our vibrant community offers a variety of activities to keep residents socially active. With concierge services available, we plan day trips and scheduled daily activities for residents' enjoyment. We also encourage resident involvement by organizing resident-run activities.
Surrounded by numerous pharmacies, restaurants, places of worship, and theaters, River Oaks is conveniently located with easy access to essential services. We strive to provide a warm and inviting environment where residents can feel at home while receiving the highest level of care and support.
River Oaks is located at 1530 East Sandy Lake Road, Coppell, TX 75019 in Denton County, Texas
River Oaks offers a comprehensive suite of features designed to support residents with dementia or Alzheimer's disease effectively. Assistance with dressing, bathing, and transfers ensures that individuals maintain their dignity while receiving the help they need for personal hygiene and mobility. Medication management is critical in preventing missed doses and ensuring adherence to prescribed treatments, while meal preparation and service cater to nutritional needs, promoting overall health. Transportation arrangements for medical appointments enhance access to necessary healthcare services, complemented by coordination with healthcare providers for a holistic approach to each resident's care. The focus on activities of daily living not only aids residents physically but also supports their emotional well-being through structured engagement. With 24-hour supervision, the safety of residents is a priority, especially for those navigating advanced stages of cognitive impairment. Additional offerings such as the dementia waiver, mental wellness programs, and specialized memory care programming provide tailored support that respects individual differences in cognition and memory function. Together, these features create an environment conducive to enhancing quality of life for those living with cognitive challenges.
River Oaks on seniors.fyi includes 33 photos including images showing interior, floor plan, bedroom, decor, living room, lobby, seating area, kitchen, and more.
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Interior
Decor
Living Room
Building
Bedroom
Trees
Dining
Landscaping
Kitchen
Lighting
Artwork
Seating Area
Floor Plan
Patio
