Fundamental - Sandy Lake Rehab & Care Center

Pros

• The nursing staff at Sandy Lake Rehabilitation and Care Center provided outstanding care and showed kindness and attentiveness to the residents.
• Dr. Hernandez was praised for his excellent medical care and clear communication with both the patient and their family.
• Many residents enjoyed the planned activities, particularly Bingo, which encouraged participation and engagement.
• The facility was noted for having private rooms, which many families appreciated.
• Several reviewers mentioned that the staff was kind, helpful, and attentive to the needs of their loved ones during their stay.
• Some families felt relieved knowing that their loved ones were close by in a comfortable and homey environment.
• Overall experiences were described as positive, with good nursing care reported by multiple reviewers.

Cons

• The staff at Sandy Lake was described as rude and neglectful, with multiple instances of residents not receiving timely assistance when needed.
• There were complaints about the facility being understaffed, leading to inadequate care for residents.
• Several reviews mentioned unsanitary conditions, including filthy toilets and dirty rooms with spider webs.
• Residents experienced long wait times for help, causing distress and discomfort during urgent situations.
• A family member reported that their loved one had health deteriorate significantly due to negligence in monitoring her condition.
• The food served was frequently criticized; many reviewers found it lacking in quality and nutrition.
• Instances of staff seemingly ignoring emergencies or urgent needs were highlighted as a significant concern.
• One review stated that outside help showed more compassion than the actual staff in caring for residents.
• The management was described as rude and unhelpful, particularly during times of crisis or concern regarding patient care.
• There were reports of items belonging to residents going missing, indicating possible theft by night staff members.

Review

Sandy Lake Rehabilitation and Care Center has elicited a wide range of experiences from its residents and their families, showcasing both commendable aspects and significant concerns that ought to be considered when choosing care for loved ones. Several reviews highlight the exceptional care provided by certain staff members, emphasizing the dedication shown by nursing staff and activity coordinators. One reviewer expressed great appreciation for their mother’s three-week stay, noting that the team went above and beyond in ensuring comfort and engagement. The positive interactions with caregivers were complemented by private room accommodations, which provided a sense of dignity during recovery.

The emphasis on activities was also praised, particularly by families who observed their loved ones benefiting from programs like bingo. Another family member described how much joy these activities brought to their mother, which contributed positively to her overall experience at Sandy Lake. The relationship established with Dr. Hernandez was highlighted as particularly noteworthy; he was recognized for his clarity in communication regarding medical challenges and the choices available for treatment. Nonetheless, while there are commendable elements in patient interaction, concerns over insufficient doctor presence during stays remain prominent across various accounts.

Contrasting sharply with these positive aspects are alarming reports from other families who experienced neglect or poor treatment at Sandy Lake. One individual shared that their wife was transferred to Medical City Los Colinas due to serious neglect at Sandy Lake, noting alarming response times from nursing staff when she required assistance using the restroom. Similarly troubling anecdotes included accounts of patients being left unattended for prolonged periods or receiving inappropriate foods—such as one instance where a stroke patient was given regular water despite being prescribed thickened liquids—indicating lapses in proper healthcare protocols concerning dietary needs.

Another compelling review methodically detailed an observed lack of attentiveness among caregivers, culminating in disturbing incidents of neglect involving both residents and emergency situations requiring immediate intervention. For example, multiple witnesses reported observing vulnerable patients struggling without help despite numerous staff present on-site—a suggestion that staffing levels may have been inadequate or ineffective in delivering timely care.

Critics pointed out issues beyond just patient treatment; they often referenced conditions within the facility itself—describing neglectful practices such as unclean living environments and insufficient food quality. While some reviewers acknowledged that meals were “OK,” many echoed sentiments advocating for improved nutritional offerings that could better support recovery efforts for residents needing restorative diets.

In contrast to negative sentiments are those expressing satisfaction with recent stays: several families reported a pleasant atmosphere characterized by warm interactions with staff members along with feelings of comfort derived from well-maintained facilities. Nonetheless, alongside these amicable impressions sits an underlying anxiety about systemic problems related to care provision, suggesting an inconsistency between individual experiences reflective of either differing staffing capabilities or management effectiveness over time.

When evaluating Sandy Lake Rehabilitation and Care Center based on user-generated reviews spanning across diverse perspectives—from heartfelt gratitude for excellent caregiving to distressing allegations concerning negligence—it becomes evident that prospective residents’ families must carefully weigh both commendations against grave warnings before deciding upon placement at this facility. Ultimately, while some individuals found solace in knowing loved ones were nearby receiving adequate care through thoughtful engagement practices within one side of the resident spectrum; others faced unfathomable distress stemming from inadequate treatment marked significantly by suffering during vulnerable periods within rehabilitation settings intended precisely for healing and support.

Located in Coppell, Texas, this neighborhood offers convenient access to various amenities and services for senior living. With transportation options such as Trinity Mills Station nearby, getting around the area is easy. Places of worship like Ismaili Jamatkhana & Center provide spiritual support, while pharmacies like CVS and Walgreens offer access to necessary medications. There are also a variety of dining options including Andy's Frozen Custard and Twin Peaks for enjoyable meals out. For entertainment, residents can visit nearby theaters like Cinemark or AMC DINE-IN Grapevine Mills 3. In terms of healthcare, there are physicians at Family Medicine Associates of Texas and Starcare, as well as the Medical Center of Lewisville hospital for medical needs. Parks like Shadow Ridge Park and Addison Circle Park offer green spaces for leisurely walks or outdoor activities. Overall, this part of Coppell provides a well-rounded environment with convenience and accessibility in mind for seniors looking to settle down in the area.

Transportation

• Trinity Mills Station (1.7 miles)
• Terminal A (6.6 miles)
• American Airlines Admirals Club (6.6 miles)
• U-Haul Moving & Storage (6.7 miles)
• Terminal C (6.9 miles)
• American Airlines Admirals Club (6.9 miles)
• TSA Security Checkpoint (6.9 miles)

Places of Worship

• Ismaili Jamatkhana & Center (1.9 miles)
• First Baptist Church at The Fields (5 miles)
• Webb Chapel Church of Christ (5.1 miles)
• Prestonwood Baptist Church (7.5 miles)

Pharmacies

• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• Walmart Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Walmart Pharmacy (3.4 miles)
• Walgreens (3.5 miles)

Restaurants

• Andy's Frozen Custard (2.7 miles)
• Whataburger (3.5 miles)
• Twin Peaks (3.5 miles)
• McDonald's (3.7 miles)
• Hello India Hi Cafe (3.9 miles)
• Rack & Tap Sports Bar & Grill (4.3 miles)
• T's Bar and Grill (4.8 miles)

Theaters

• Cinemark (2.8 miles)
• AMC DINE-IN Grapevine Mills 3 (5.5 miles)

Physicians

• Family Medicine Associates of Texas (5.6 miles)
• Starcare (6.4 miles)

Hospitals

• Medical Center of Lewisville (6.3 miles)

Parks

• Shadow Ridge Park (6.4 miles)
• Addison Circle Park (7.2 miles)

Cafes

• Starbucks (7.5 miles)