Home Instead - Coppell, TX

Pros

• The caregivers and staff of Home Instead are wonderful people.
• Home Instead Coppell provides professional, loving, and reliable care.
• Their caregivers make difficult situations easier with timely, compassionate support.
• Mercy demonstrated attentive and compassionate care with the client's best interests in mind.
• Christina from Home Instead Coppell is phenomenal; she handles tasks with conscientiousness and care.
• The care team is outstanding and genuinely cares for their clients.
• Home Instead exudes a heartfelt, community-service attitude and a unified humanity vision.
• Home Instead is reliable and ready to help; caregivers are well trained and easy to work with.
• The office staff and owners treat clients like family and ensure a good caregiver match.
• They provide immediate help when needed and offer comprehensive services, including housekeeping and companionship.

Cons

• One reviewer warns others not to use the company for their loved ones, calling it predatory and stating the staff are not actual nurses.
• The reviewer claims the company charges a ridiculous amount of money.
• They allege a home health aide (not a nurse) quit after the reviewer used the F-word with her.
• They describe the company as rude and predatory.
• They report being left alone with a concussion and traumatic brain injury without anyone being sent out.
• They conclude this is not a good service for loved ones.

Review

The collection of experiences shared from Coppell and Addison paints a picture of Home Instead as a caregiving partner that many families lean on with gratitude and confidence. Across multiple testimonials, the caregivers are described as exceptional, patient, and intuitive - people who seem to read minds and anticipate needs. Families emphasize not only practical help with meals, showers, and medication reminders but also the everyday, irreplaceable support of companionship, encouragement for exercise and walking, and even help with technology and groceries. The tone is consistently warm and full of appreciation for the way the team shows up, day after day, to bring comfort, safety, and a sense of normalcy to home life.

Several standout caregiver stories recur as emblematic of the service. Monica and Pauline emerge as particularly cherished, with one reviewer calling Pauline a lifesaver who arrived within five hours of contact, while another describes Monica as an angel who embodies patience. Mercy is singled out for her attentiveness to both the mom and the dad who serves as primary caretaker, with a reputation for genuine compassion and putting the mom's best interests at heart. Christina, working with a cousin who has mild dementia, is praised for her extraordinary conscientiousness - she tracks daily routines, notes social interactions at the dining table, and attends to any problems that arise, offering the family peace of mind even when they aren't physically present.

The office and the people behind the caregiving are highlighted just as strongly as the caregivers themselves. The care pro team is described as awesome, with Deanna and Rachelle named as go-to coordinators who address concerns promptly, while the broader staff consistently delivers reliable daily support. The leadership and training culture are emphasized as well: Mary is credited as a top-notch trainer, and Temi and John, the Coppell owners, are noted for being deeply involved in every aspect of client and caregiver support. The office is praised for its ability to pair the perfect caregiver with each family's needs, a process that many say yields tangible, positive results. One reviewer even gushes that they would give Home Instead Coppell 10 stars if that were an option.

A recurring thread across many accounts is the sense of extended family and community that Home Instead fosters. Reviewers speak of a "vibe" of heartfelt service and a commitment to humanity, with owners and staff who are not just managers but active participants in the wellbeing of clients and caregivers alike. The Coppell office is highlighted for comprehensive training - from RN involvement to physical therapy input - and for a leadership team that is hands-on and fully invested in the welfare of both clients and the aides who serve them. The Addison and Coppell offices are described as places where the care philosophy translates into real-life support: 24-hour coverage when needed, overnight stays, and a steady stream of dependable, compassionate care that lifts the spirits of families during stressful times.

The experiences also reflect the tangible impact of reliable, long-term relationships. In one case, 24-hour coverage provided continuity of care during a difficult period, and the caregivers' consistent presence offered dignity, steadiness, and reassurance to a family navigating complex needs. Another reviewer notes years of engagement and a trusted network of caregivers who know the family's preferences and routines, reinforcing the sense that Home Instead isn't just a service provider but a partner that treats clients with the care and consideration they would expect for their own loved ones. The testimonials consistently emphasize not only the practical help but the emotional relief that comes from knowing someone capable and compassionate is looking after a parent or relative.

Not every voice is uniformly positive, and one reviewer offers a stark caveat: the concerns raised describe a predatory-feeling pricing structure, a claim that the staff aren't nurses, and a harsh critique of responsiveness in a crisis (including a traumatic incident where the caller felt abandoned). This isolated negative perspective serves as a counterpoint to the overwhelmingly favorable feedback, reminding readers that no service is perfect for every family and that experiences can vary. Such a review underscores the importance of careful selection, clear communication, and ongoing oversight when arranging in-home care.

Taken together, the testimonials form a robust portrait of Home Instead Coppell and Addison as trusted partners in senior care. The vast majority of reviewers emphasize exceptional caregiver quality, thoughtful matching, and a supportive, family-like office culture that goes above and beyond to honor and meet each client's needs. From the most intimate daily routines to the most challenging health events, families report meaningful improvements in safety, companionship, and peace of mind. While one negative voice offers a cautionary note, the consistent themes of reliability, compassion, and professional partnership prevail, illustrating a service that many families choose again and again for the well-being of their loved ones.

Restaurants

• Andy's Frozen Custard (0.8 miles)
• Cracker Barrel (3 miles)
• Hello India Hi Cafe (3 miles)
• Twin Peaks (3.3 miles)
• Whataburger (3.4 miles)
• Whataburger (3.6 miles)
• McDonald's (3.6 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Walmart Pharmacy (3.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.6 miles)
• Walmart Pharmacy (4.8 miles)

Theaters

• Cinemark (2.7 miles)
• AMC DINE-IN Grapevine Mills 3 (3.5 miles)

Transportation

• Trinity Mills Station (3.6 miles)
• Terminal A (5.1 miles)
• American Airlines Admirals Club (5.1 miles)
• Terminal B (5.4 miles)
• American Airlines Admirals Club (5.4 miles)
• Terminal C (5.5 miles)
• American Airlines Admirals Club (5.5 miles)

Places of Worship

• Ismaili Jamatkhana & Center (3.9 miles)
• First Baptist Church at The Fields (6 miles)
• Webb Chapel Church of Christ (6.9 miles)

Parks

• Shadow Ridge Park (4.7 miles)

Hospitals

• Medical Center of Lewisville (5.7 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (6.6 miles)

Physicians

• Starcare (6.1 miles)
• Family Medicine Associates of Texas (7.2 miles)
• Texas Digestive Disease Consultants: Southlake (7.5 miles)
• Pediatric and Family Physicians (8 miles)
• Cook Children's Pediatrics - Grapevine - William D. Tate (8 miles)

Cafes

• Starbucks (6.5 miles)