Senior Care of North Texas in Dallas, TX

Pros

• They provide great support to elderly family members.
• They are a good company with great people to work with.
• They are a wonderful company and are highly regarded.
• Senior Care of North Texas is an awesome company; the staff are nice and show appreciation to nurses.
• The staff are kind and easy to work with; Senior Care of North Texas is loved.
• Ryan is very knowledgeable about Senior Care of North Texas, LLC and its services.
• They provide excellent customer service at Senior Care of North Texas.
• They are very professional and accommodating, delivering above-and-beyond service.
• Ryan, Kaitlyn, and Thomas are awesome.
• The office team is easy to work with and the caregivers are awesome.

Cons

• A reviewer claims that caregivers rarely cooked meals, often slept during shifts, and did not provide consistent care.
• A reviewer alleges billing errors benefited the company and that the billing process was unreliable.
• A reviewer describes extremely high staff turnover, with a revolving door of caregivers, late arrivals, and no-shows.
• A reviewer questions the authenticity of the five-star ratings, suggesting the reviews may be inflated.
• A reviewer notes the Gainesville location on the website is listed as Coppell, implying misrepresentation.

Review

Senior Care of North Texas in Dallas is best suited for families that prize a warm, relationship-driven care ethos backed by responsive, customer-focused leadership. The community earns consistently high marks for kindness, professionalism, and a hands-on ownership approach. Families report staff who are easy to work with, personable, and genuinely invested in the well?being of their loved ones. The most compelling signal is the way the office and caregiving teams coordinate care with care recipients' routines, offering a high?touch experience rather than a transactional service. This is the type of provider that tends to deliver steadier emotional support and reliable communication, especially for seniors who value a familiar, friendly caregiver presence.

However, not every family will be aligned here. Those who need ironclad consistency in caregiver assignments or insist on crystal-clear scheduling logistics may want to explore alternatives. A review highlighting issues with turnover and reliability serves as a caution for clients with stringent punctuality or staffing expectations, or where precise billing is essential. For families prioritizing detailed meal preparation or hands-on daily living tasks beyond foundational assistance, it pays to compare with other agencies known for those specific capabilities. In short, reliability and predictable staffing are the main caveats to scrutinize before committing.

Nevertheless, the strong points tilt decisively in favor of the provider's value. The staff are repeatedly described as kind, professional, and accommodating, with multiple mentions of personnel going above and beyond. Ownership is portrayed as present, engaged, and genuinely committed to both clients and caregivers, which translates into a culture of respect, responsiveness, and accountability. The care teams earn trust through consistent communication, thorough attention to individual needs, and a willingness to tailor services. When those aspects align with a family's priorities - dignified assistance, respectful interactions, and dependable point?of?contact - these advantages tend to outweigh the concerns raised by isolated complaints about staffing fluctuations or billing hiccups.

Ownership's evolution appears central to the experience. Several reviews credit new leadership with elevating service levels, insisting on higher standards of care, and protecting the welfare of both clients and staff. That kind of strategic focus matters because it often foreshadows better caregiver retention, more consistent routines, and improved problem?solving when issues arise. In practice, this translates into smoother transitions between shifts, clearer care plans, and more reliable availability for questions. For families, this creates less guesswork and more confidence that the loved one's needs are understood and prioritized.

Operationally, the office administration is praised as easy to work with, and the caregiving staff are described as "awesome" and capable of delivering quality help across daily living tasks. The ability to coordinate services, respond to requests, and maintain a professional atmosphere matters when a family is juggling medical appointments, medications, and household support. The strongest evidence of value is not just in warm words but in demonstrated responsiveness - care plans updated promptly, caregivers aligned with the specific needs of the client, and a sense that family members are kept in the loop rather than left waiting for answers.

Bottom line: for families seeking a personable, client?focused agency with a demonstrated commitment from ownership to both clients and caregivers, Senior Care of North Texas represents a compelling option in Dallas. It is less suited for those who demand absolute certainty around caregiver assignments, ultra?rigid schedules, or flawless billing from month to month without exception. Prospective clients should verify the policy on caregiver coverage and scheduling, request a clear service agreement, and speak to multiple caregivers or references to gauge consistency. With due diligence, the positive culture and high standard of care can deliver meaningful peace of mind for loved ones who value warmth, competence, and a responsive partner in care.

Restaurants

• Andy's Frozen Custard (0.8 miles)
• Cracker Barrel (3 miles)
• Hello India Hi Cafe (3 miles)
• Twin Peaks (3.3 miles)
• Whataburger (3.4 miles)
• Whataburger (3.6 miles)
• McDonald's (3.6 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Walmart Pharmacy (3.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.6 miles)
• Walmart Pharmacy (4.8 miles)

Theaters

• Cinemark (2.7 miles)
• AMC DINE-IN Grapevine Mills 3 (3.5 miles)

Transportation

• Trinity Mills Station (3.6 miles)
• Terminal A (5.1 miles)
• American Airlines Admirals Club (5.1 miles)
• Terminal B (5.4 miles)
• American Airlines Admirals Club (5.4 miles)
• Terminal C (5.5 miles)
• American Airlines Admirals Club (5.5 miles)

Places of Worship

• Ismaili Jamatkhana & Center (3.9 miles)
• First Baptist Church at The Fields (6 miles)
• Webb Chapel Church of Christ (6.9 miles)

Parks

• Shadow Ridge Park (4.7 miles)

Hospitals

• Medical Center of Lewisville (5.7 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (6.6 miles)

Physicians

• Starcare (6.1 miles)
• Family Medicine Associates of Texas (7.2 miles)
• Texas Digestive Disease Consultants: Southlake (7.5 miles)
• Pediatric and Family Physicians (8 miles)
• Cook Children's Pediatrics - Grapevine - William D. Tate (8 miles)

Cafes

• Starbucks (6.5 miles)