Senior Care of North Texas

Pros

• They provide great support and help to aging family members.
• They are a wonderful company with great people to work with.
• Senior Care of North Texas is an awesome company; they are very nice and showed appreciation to nurses during Nurses Week.
• The staff is kind and easy to work with; they love Senior Care of North Texas.
• Ryan is knowledgeable about Senior Care of North Texas and its offered services.
• Senior Care of North Texas provides professional and accommodating care, going above and beyond.
• They have amazing staff and great service.
• The office team is easy to work with and the caregivers are awesome.
• The owner cares about the clients and the caregivers; the operation is well-run and makes a difference.
• The ownership team cares for their clients and caregivers.
• They provide wonderful care with high-quality caregivers and very positive people.
• They maintain a caring staff and a professional atmosphere.

Cons

• The reviewer notes an extremely high staff turnover and a revolving door of caregivers, making it unpredictable who will provide care.
• They claim caregivers rarely cooked meals and mostly slept, doing little beyond sweeping and taking out the trash, indicating poor care.
• Billing errors are reported, with the reviewer alleging billing was handled by someone overwhelmed with work and that errors benefited the company.
• They caution others to be careful, citing instances where no caregiver showed up, late arrivals, or calls in the middle of the night.
• The reviewer accuses the website of misrepresenting the Gainesville location as Coppell, implying misinformation.
• They question the authenticity of many five-star reviews, suggesting they come from employees or friends rather than actual clients.

Review

Senior Care of North Texas is repeatedly described as a compassionate, professional, and person-centered choice for families seeking support for loved ones. Across multiple accounts, clients and their families highlight not only the high quality of the care but also the warmth and appreciation shown by the team. The company's reputation seems built on genuine kindness, attentive staff, and a culture that values both the clients and the caregivers who serve them. People consistently note that the staff are easy to work with, and that the office team is approachable and responsive, making the process feel collaborative rather than transactional.

A common thread throughout the feedback is the friendliness and competence of the caregivers and the leadership's commitment to excellence. Names like Ryan, Kaitlyn, and Thomas come up repeatedly as examples of people who are not only knowledgeable about the services offered but also personable and dependable. Reviewers describe the team as "awesome," "very nice," and "easy to work with," often underscored by specific gestures of appreciation, such as recognizing caregivers during Nurses Week. The sentiment extends beyond mere task completion to a sense of genuine care and respect for the dignity and comfort of each client.

Many reviews celebrate the leadership and ownership of the organization. Remarkable praise is directed toward owners and the way they engage with clients and caregivers, with multiple notes about generosity, compassion, and a willingness to go to "extreme lengths" to ensure people feel loved and cared for. Comments about new ownership and the commitment to maintaining high service levels reinforce a view of the company as a steady, value-driven presence in the community. This leadership ethos appears to permeate daily interactions, contributing to a feeling of stability and trust for families who rely on consistent, high-quality care.

In addition to praise for the care staff, several statements highlight the overall professionalism and high standard of care. Descriptions such as "professional, high-quality care" and "wonderful care with high-quality caregivers" reflect a strong belief in the company's capabilities. Reviewers frequently mention how the team's positive energy, reliability, and supportive approach help families feel secure about their loved ones' well-being. Across many messages, the company is seen as a dependable partner that not only meets expectations but exceeds them in spirit and service.

There are, however, a few critical voices that warrant attention to provide a balanced view. One reviewer, describing experiences in Gainesville, raises concerns about consistent caregiving, dietary and daily routine support, and the reliability of visits. They report that meals were not consistently prepared, housekeeping duties appeared to take precedence over actual caregiving needs, and that billing errors occurred, with the suggestion that billing is handled by someone who is juggling multiple roles across different companies. They describe a revolving door of staff, frequent turnover, late arrivals, and, at times, no-shows, which left them feeling uncertain about when help would arrive. This account also alleges billing manipulation to benefit the agency and cautions prospective clients to verify details carefully and consider other options listed with better-documented BBB ratings. While this perspective contrasts with the many positive testimonials, it serves as an important reminder that experiences can vary and that clear communication, reliable scheduling, and transparent billing are essential.

Despite the concerns raised by that review, the broader body of feedback emphasizes the positive impact of Senior Care of North Texas on families and their loved ones. Several clients describe having a "wonderful experience" with the office team who are easy to work with, and a caregiver network that feels cohesive and capable. The overall tone from most reviews is one of gratitude: families feel supported, appreciated, and confident in the care their loved ones receive. They frequently express that the staff's kindness, professionalism, and willingness to go the extra mile make a meaningful difference in daily living, comfort, and peace of mind during challenging health journeys.

In sum, Senior Care of North Texas emerges as a company that many families trust to deliver compassionate, respectful, and professional in-home care. The consistent praise for the staff's kindness, knowledge, and reliability - alongside the leadership's demonstrated commitment to service - paints a picture of a provider that is deeply invested in the well-being of clients and the satisfaction of families. While there are voices highlighting areas for improvement, particularly around staffing consistency and administrative processes, the prevailing message is one of genuine care and a strong sense of community responsibility. Families considering this kind of support can take away a clear impression of a company that values people, prioritizes quality care, and strives to do right by those who depend on it.

Restaurants

• Andy's Frozen Custard (0.8 miles)
• Cracker Barrel (3 miles)
• Hello India Hi Cafe (3 miles)
• Twin Peaks (3.3 miles)
• Whataburger (3.4 miles)
• Whataburger (3.6 miles)
• McDonald's (3.6 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Walmart Pharmacy (3.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.6 miles)
• Walmart Pharmacy (4.8 miles)

Theaters

• Cinemark (2.7 miles)
• AMC DINE-IN Grapevine Mills 3 (3.5 miles)

Transportation

• Trinity Mills Station (3.6 miles)
• Terminal A (5.1 miles)
• American Airlines Admirals Club (5.1 miles)
• Terminal B (5.4 miles)
• American Airlines Admirals Club (5.4 miles)
• Terminal C (5.5 miles)
• American Airlines Admirals Club (5.5 miles)

Places of Worship

• Ismaili Jamatkhana & Center (3.9 miles)
• First Baptist Church at The Fields (6 miles)
• Webb Chapel Church of Christ (6.9 miles)

Parks

• Shadow Ridge Park (4.7 miles)

Hospitals

• Medical Center of Lewisville (5.7 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (6.6 miles)

Physicians

• Starcare (6.1 miles)
• Family Medicine Associates of Texas (7.2 miles)
• Texas Digestive Disease Consultants: Southlake (7.5 miles)
• Pediatric and Family Physicians (8 miles)
• Cook Children's Pediatrics - Grapevine - William D. Tate (8 miles)

Cafes

• Starbucks (6.5 miles)