White House Health Care and Rehab in White House, TN

Pros

• The place is described as a blessing to the family and a rare gem among healthcare businesses.
• White House Rehab is excellent, with remarkable care and concern for each patient.
• The staff take the time and go above and beyond to meet each patient's individual needs.
• The facility feels like home from the moment one enters, with a clean, nicely decorated environment.
• The therapy services are top notch.
• The facility is immaculate, well decorated, and comfortable.
• The nursing aides, techs, and therapists are amazing and consistently caring.
• The administration is awesome and genuinely cares about employees and residents.
• The meals are excellent every day, and the rooms are private with a welcoming dining atmosphere.
• The facility offers engaging activities and social programs, including music, dances, and family meals.
• Families feel supported by staff who are professional, caring, and knowledgeable.
• The care team is described as well-run, compassionate, and dedicated.

Cons

• The high monthly cost appeared to cover square footage rather than quality of care.
• Documentation was frequently incomplete, causing immediate concern.
• The grandmother suffered unexplained injuries with delayed explanations.
• Cleanliness and dignity were ongoing concerns, including instances of her being left unclean or soiled.
• Medication changes were made without proper documentation or notification.
• Safety measures and equipment, such as call lights and cameras, were mishandled or not consistently functioning.
• Administrative and billing practices were problematic, including charges continuing between facilities during hospitalization and no discounts for out-of-pocket spending.
• Upper management was described as dishonest and unresponsive.

Review

White House Health Care and Rehab is best suited for families seeking a rehab- and activity-forward environment where therapy quality, cleanliness, and a home-like atmosphere are priorities. It works well for residents recovering from surgery or stroke who value strong rehabilitation programs, daily engagement, and a facility that feels like a well-maintained residence. Those who want lively social calendars, ample activities, and consistently warm interactions with staff will find it appealing. The community shines on spirit, decoration, and practical amenities, with private rooms, well-kept common areas, and a dining experience that many families describe as pleasant and reliable. For long-term residents who want robust therapy options and a dignified living environment, this is a good fit.

However, there are clear reasons to consider alternatives. Prospective families should note that multiple reviews flag lapses in documentation, medication management, and incident follow-through. The most serious concerns center on incomplete or delayed charting, unexplained injuries, and medication changes made without transparent justification. There are also reports of safety reminders overlooked - things like call lights left out of reach, TVs turned off, and even cameras not recording when expected. Administrative inconsistencies and occasional questions about billing and ownership overlap create a sense of risk for families who require airtight accountability and proactive care management. These factors matter most when the decision hinges on near-term safety and long-term care planning.

The strongest positives - exceptional therapy services, attentive nursing, and a consistently clean, well-decorated setting - often offset many operational hiccups in day-to-day life. Families praise therapists, nurses, aides, and the broader care team for personalized attention and effort that goes beyond routine tasks. The facility earns praise for its comprehensive activity schedule, social opportunities, and family-friendly amenities, from nail services to organized events and accessible transportation around a campus that feels like home. The quality of meals and the attention to resident comfort are repeatedly cited as standout features, with many residents and families expressing genuine gratitude for the human courtesy and professional dedication shown by frontline staff.

That said, the gaps cannot be dismissed. Inconsistent documentation and unilateral changes to medications without timely, transparent explanations undermine trust, especially when memory or cognitive issues are in play. When injuries appear or when crucial information is not promptly charted, the risk to vulnerable residents rises. The perception that upper management may be slow to address concerns or to provide concrete names and accountability further complicates the decision for families weighing long-term placement. Billing practices that bleed across related facilities can add another layer of confusion during transitions or crises, which is never ideal in senior care planning. These are not universal experiences, but they are credible enough to influence a risk-aware family's choice.

The core offset comes from White House Health Care and Rehab's practical strengths: rehab excellence, genuine staff warmth, and a setting that many residents simply enjoy calling home. For families willing to be active partners - requesting daily notes, insisting on detailed care plans, and maintaining regular contact with nursing leadership - the positives can dominate the experience. The facility's culture of care, demonstrated through dependable therapy, clean environments, and a broadly professional cast of caregivers, creates a strong foundation for trust and satisfaction when managed proactively. In other words, the good care is real, but it requires vigilant family involvement to prevent the possible gaps from widening.

This community is strongly recommended for those prioritizing rehab outcomes and daily livability, provided the family has the bandwidth to supervise and advocate. It is less suitable for families seeking flawless administrative transparency and impeccable, error-free documentation from day one. The right fit includes a willingness to regularly review charts, medication orders, and incident logs; to press for immediate responses from leadership; and to clarify billing across Richland and White House ownership. Prospective residents should plan a structured visit with questions about care planning, staffing ratios on each shift, and a clear path for escalation if concerns arise. In the end, White House Health Care and Rehab stands as a substantial option - excellent in care delivery and life quality, with a prudent caveat to guard against administrative blind spots.

Physicians

• Gilbert Bazaldua (0.5 miles)
• Johnson i-Care at LensCrafters (9.1 miles)
• Goodlettsville Pediatrics (9.2 miles)
• Tennessee Heart and Vascular (9.7 miles)
• Rivergate Sports Medicine & Orthopaedic (9.7 miles)
• The Pain Management Group P C (9.7 miles)
• Reliance Medical Group (9.7 miles)

Restaurants

• Sonic Drive-In (0.6 miles)
• Colorado Grill (0.6 miles)
• Tavern Seventy Six (0.7 miles)
• Wendy's (0.8 miles)
• Popeyes Louisiana Kitchen (0.8 miles)
• A&W Restaurant (0.9 miles)
• Cracker Barrel (0.9 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walmart Pharmacy (1.1 miles)
• Greenbrier Pharmacy and Fountain (7.7 miles)
• Greenbrier Pharmacy (7.7 miles)
• Walgreens (9.2 miles)
• Walgreens (9.6 miles)
• CVS Pharmacy (9.8 miles)

Parks

• White House City Park (0.6 miles)
• Ridgetop Station Walking Park (7 miles)
• Grand Ole Rv Resort And Market (9 miles)
• Moss Wright Park (9.5 miles)

Hospitals

• Northcrest Medical Care (0.8 miles)
• Hendersonville Medical Center (9.7 miles)
• Vanderbilt Children's Endocrinology Hendersonville (10.8 miles)

Places of Worship

• Bethlehem Baptist Church (5.8 miles)
• Cross Plains-Orlinda (6.2 miles)
• Long Hollow Baptist Church (7 miles)
• Solid Rock Baptist Church (7.8 miles)
• Greenbrier United Methodist Church (8.2 miles)
• Crosspoint Church (9.1 miles)
• Oakland Baptist Church (9.5 miles)

Cafes

• Starbucks (9.7 miles)
• Starbucks (9.9 miles)
• Black Press Coffee Shop (10.5 miles)
• Lyncoya Cafe (11.1 miles)
• Black Press Coffee Shop (11.2 miles)

Theaters

• Regal Streets of Indian Lake & IMAX (10 miles)