White House Health Care
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2871 Highway 31W, White House, TN 37188
For more information about senior living options: (844) 490-3973
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The staff at White House Rehab are excellent and genuinely caring. The facility is clean, nicely decorated, and feels like home. Therapy services are top notch and the care is remarkable. Nurses, aides, techs, and therapists are all amazing. The administrator is awesome and truly cares about both patients and staff. Families describe the facility as well run, compassionate, and professionally staffed. Families note that the care teams go above and beyond to meet individual needs.
They were disappointed that paying $10,000 per month did not translate into better care. Documentation was incomplete from the outset. Food and fluid intake charts were sometimes left blank. There were unexplained injuries with late or retroactive explanations. Red blotches on her toes were described as blood clots, with no treatment started. Cleanliness and dignity concerns, including reports she smelled like she hadn't been changed and had been left soiled. Call lights were left on the floor or out of reach, and a water table went missing. Medication changes occurred without documentation or family notification (e.g., Buspirone dose increase). TV was turned off and unplugged, leaving her in silence. Cameras were often not recording, unplugged, or facing away.Over the course of six years, the writer visited their grandmother nearly every night and watched two facilities - Richland Senior Living and White House Healthcare - fall under the same ownership. In March 2025, the grandmother moved to White House Healthcare after spending years at Richland, with the belief that a higher monthly cost would translate into noticeably better care. At around ten thousand dollars per month, what seemed like a premium price tag did not always align with the level of attentiveness or the quality of care that the family expected. The overall impression was one of disappointment: "cover square footage" did not appear to guarantee "quality of care" in practice, and the family's experience raised serious questions about the consistency and reliability of the services provided.
A recurring concern centered on incomplete and inconsistent documentation. The grandmother had a history of mini-strokes and memory problems, which made accurate monitoring essential. The author began reviewing records themselves because they could not rely on the charts to be complete. Food and fluid intake charts were sometimes blank, and when meals were not reliably recalled, the family felt compelled to verify the records. The gaps in documentation prompted worries about what could have been missed if visits and questions hadn't happened at all - a pattern that underscored the risk of inadequate record-keeping in a high-cost facility.
Injuries and unexplained events further tempered the family's confidence. There were instances of noticeable injuries, such as large bandaged welts on the grandmother's arm, with no accompanying chart notes until the following day after management offered a retrospective explanation. More puzzling were red blotches on her toes that a nurse attributed to blood clots in both legs; no immediate treatment was initiated, and a week later the marks had disappeared. The presence of unexplained injuries and delayed or absent responses to potential medical concerns created a perception of reactive rather than proactive care, amplifying concerns about the facility's ability to respond swiftly to evolving health issues.
Hygiene and dignity concerns also surfaced. A technician reportedly remarked that the grandmother "smelled like she hasn't been changed all day," and when checked, she had clearly been soiled. The family wondered how long she had suffered neglect before intervention occurred. There were also practical safety issues: the call light was sometimes out of reach or on the floor, the water table vanished at least once, and the resident was left in a room with spilled Kool-Aid. The family eventually stopped using a bedpan out of concern for dignity and safety, opting instead for staff assistance with the bedside toilet to ensure she was helped promptly. Even more troubling were notes that the facility-installed camera - the safety feature meant to monitor conditions - often wasn't recording, was unplugged, or faced away from important angles, which undermined the sense of security that such cameras are supposed to provide.
Medication management added another layer of concern. On May 27, the grandmother appeared lethargic, and the family learned that her Buspirone dose had been increased - from 7.5 to 10 milligrams, three times daily - ten days earlier, but there was no documentation explaining who ordered the change or why. The lack of transparency about a medication adjustment - especially in a high-cost setting where families expect careful stewardship of prescriptions - felt inappropriate and risky. The absence of communication left the family in the position of having to infer or wonder about the rationale behind treatment decisions, a frustration compounded by the broader pattern of incomplete records and reactive rather than preventative care.
The experiences wove a broader tapestry of mixed quality. On one hand, the family noted moments of care and safety that suggested some staff members truly cared. They described staff in the assisted living portion as kind and attentive, and acknowledged that some team members were genuinely compassionate. Yet those positive impressions did not cancel out systemic issues: the emphasis on documentation, safety checks, and proactive care did not consistently translate into a dependable standard of practice. The family observed a disconnect between what frontline staff were required to do daily and what the facility's leadership seemed to value or enforce, which made it difficult to fully trust the higher-level operations.
Amid these personal frustrations, other voices among the reviews offered a striking contrast. Several observers praised White House Rehab and the broader White House facility with high praise: phrases like "excellent," "remarkable care," and "top-notch" therapy services appeared repeatedly. Commenters described a home-like atmosphere, spotless facilities, and a staff that was efficient, caring, and dedicated to meeting individual feeding and care needs. They highlighted robust therapy programs, daily activities, and even family-oriented touches such as holiday meals, portraying a well-run environment where the care team went "above and beyond" to support residents. The sentiment here was that, within White House, a level of excellence and reassurance existed that some families deeply valued and appreciated.
Still, not every experience matched the glowing testimonials. Some reviewers singled out the upper management, describing them as a source of frustration or distrust. One account warned readers to "watch out" for certain leaders who allegedly failed to do their jobs or to follow through with hospital communication, noting that repeated conversations with various upper-management staff yielded inconsistent responses and a lack of transparency about who was responsible. This tension between conscientious frontline workers and a perceived disconnect with the administrative echelon underscored the unevenness in how policies translated into day-to-day care and resolution of complaints.
In sum, the overall picture is a facility and a system capable of both compassionate care and troubling lapses. For some families, White House Rehab and its sister facility represented a beacon of excellent therapy, kindness, and a home-like environment where residents could feel valued and well cared for. For others, the experience revealed gaps in documentation, inconsistent attention to safety and basic daily needs, and challenges in management accountability. The stark contrast between these experiences underscores a critical message: vigilance matters. When families invest in high-cost care, they should expect transparent communications, meticulous record-keeping, consistent safety measures, and a proactive, preventative approach to health and well-being. Visiting often, documenting thoroughly, and advocating for clear explanations can help families navigate the complexities of these facilities and ensure that dignity and comfort are more consistently delivered.
84 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Nashville International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.White House Health Care is an assisted living community located in White House, TN. Our facility offers a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience. We have a beauty salon on-site for all your grooming needs, and each room comes with cable or satellite TV for entertainment.
Transportation is made easy with our community-operated transportation service, which can take you to appointments or errands outside of the facility. Our computer center allows residents to stay connected with loved ones or browse the internet at their convenience.
Meals are taken care of in our dining room, where restaurant-style dining is provided. Special dietary restrictions are accommodated to ensure that everyone's nutritional needs are met. Housekeeping services are also available to help keep your living space clean and tidy.
For recreational activities, we offer a variety of options to keep our residents engaged and active. This includes a fitness room for exercise routines, gaming rooms for some friendly competition, and a small library for book enthusiasts. Our outdoor spaces also provide a beautiful garden area where residents can relax or spend time outdoors.
In terms of care services, we have 24-hour call systems in place to address any emergencies or concerns promptly. Our dedicated staff provides assistance with activities of daily living such as bathing and dressing, as well as transfers if needed. Medication management is also available to ensure that medication schedules are followed correctly.
Mental wellness is important to us, which is why we offer a mental wellness program aimed at promoting emotional well-being among our residents. Additionally, transportation arrangements can be made for non-medical purposes.
We understand how important it is for our residents to stay connected digitally; therefore, we provide Wi-Fi/high-speed internet access throughout the facility.
Nearby amenities include parks for those who enjoy nature walks or outdoor activities, pharmacies for convenient access to medications, physicians' offices within close proximity for medical needs, a variety of restaurants for dining out options, and hospitals for any medical emergencies that may arise.
At White House Health Care, we strive to provide a comfortable living environment with the necessary amenities and caring services to ensure the well-being and happiness of our residents.
White House Health Care is located at 2871 Highway 31W, White House, TN 37188 in Sumner County, Tennessee
White House Health Care on seniors.fyi includes 4 photos including images showing bedroom, waiting area, outdoor, tree, lights, interior, and more.
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