Preferred Care at Home of North Nashville, Sumner and East Wilson Counties in Hendersonville, TN

Pros

• They provide excellent home care with compassionate, professional staff.
• The office staff respond quickly to staffing requests, ensuring coverage.
• Preferred Care at Home consistently covers every shift, giving families peace of mind.
• The caregivers are kind, attentive, and go above and beyond to meet needs.
• The care enables loved ones to remain in their homes with dignity and independence.
• The team matches caregivers well to each client, fostering trust and comfort.
• They communicate clearly and keep families informed about care plans and changes.
• The care supports recovery and daily living, making difficult times easier.
• The staff are reliable, punctual, and treat clients like family.
• Families highly recommend Preferred Care at Home for quality, affordable in-home care.

Cons

• A reviewer described the company as terrible, horrible, rude, and untrustworthy.
• A reviewer said the care plan was not followed on a second visit.
• A reviewer claimed some caregivers were unprofessional and looked dirty.
• A reviewer alleged unsafe hiring decisions, citing a relative with a criminal history placed in clients' homes.
• A reviewer described an experience that started as a blessing but turned into a nightmare.
• A reviewer criticized a price increase shortly after enrollment, noting poor communication about it.
• A reviewer reported that initial caregivers sometimes slept on the job and were inattentive.

Review

Preferred Care at Home of North Nashville, Sumner and East Wilson Counties is best suited for families who want highly personalized, in-home senior care that keeps a loved one at home with flexible scheduling and reliable staffing. The Hendersonville operation is particularly strong for residents needing dementia support, post-stroke assistance, or transitional care after a hospital stay, and for those who value caregivers who integrate into the family routine rather than feel like distant employees. Reviews consistently highlight rapid office response, consistent shift coverage, and a care team that treats clients with warmth, respect, and patience. When a loved one can stay in a familiar home environment, the benefits described - companionship, practical help, and steady oversight - move care from "service" to genuine peace of mind.

Not everyone should assume this is the only viable option. Those demanding strict 24/7 supervision in a highly controlled setting, or families prioritizing a fixed, long-term price with minimal caregiver turnover, may prefer a traditional assisted living or memory care community where staffing patterns and costs are more predictable. A small but serious caveat appears in one long-form review detailing concerns about a background-check process and a specific caregiver with a troublesome history. Though this appears to be an outlier, it underscores the need for prospective clients to demand transparent, thorough background verification and a stringent hiring audit. For households where cost stability or absolute certainty about every hire is non-negotiable, exploring alternative arrangements or facility-based care may be prudent.

The core strengths of Preferred Care at Home consistently offset potential downsides through three tightly aligned advantages: a proactive office culture, a careful caregiver matching process, and robust availability. Office leadership is described as responsive, communicative, and hands-on, able to arrange last-minute coverage and to adjust schedules as needs shift. The staff's ability to place compatible caregivers - based on personality, routines, and medical needs - results in greater comfort for the client and less strain on families. When a caregiver goes off shift, substitutes are typically ready, and families report ongoing updates that keep everyone aligned with the care plan. This operational reliability translates into real-life benefits, like easier hospital discharges and the ability to maintain an independent living setup without sacrificing safety.

Care coordination remains a standout. The team emphasizes staying in touch with families, producing notes after each shift, and adjusting care plans as conditions change. Local leadership in the Hendersonville area - names repeatedly praised in reviews - drives a culture of accountability and deep familiarity with dementia care, mobility support, and activities that sustain mood and social connection. The result is a service that feels cohesive rather than episodic: caregivers who know routines, anticipate needs, and contribute to a daily rhythm that preserves dignity and autonomy. Families gain confidence knowing that the same office staff and care team are coordinating care with a clear line of communication.

The in-home model shines in practical, day-to-day scenarios. For clients moving from rehab or hospital settings, the ability to arrange an overnight or short-term care plan alongside longer-term support makes a tangible difference. Dementia and memory-care needs are addressed through patient engagement, meal preparation, medication reminders, and gentle mobility assistance, all while encouraging independence and participation in familiar activities. Transportation to appointments, light housekeeping, and social visits help keep the home environment manageable and welcoming. For many families, the result is less caregiver burden, more reliable companionship, and a smoother transition as medical needs evolve.

Bottom-line guidance centers on matching expectations to the agency's strengths. For families seeking a trusted, responsive in-home care partner that genuinely feels like an extension of the family, Preferred Care at Home North Nashville offers an exceptionally compelling option in Hendersonville and the surrounding counties. It is especially strong for dementia care, post-acute recovery, overnight needs, and flexible, asymmetrical schedules that still maintain continuity. Prospective clients should, however, explicitly verify background checks, ask about the exact caregiver substitution policy, and discuss cost trajectory before committing. If the goal is to preserve home living with a caring, professional team that consistently earns praise for reliability and warmth, this agency deserves serious consideration. For those who require absolute certainty about every hire or a fixed-rate format with heavy institutional oversight, exploring alternatives remains wise, but for most families seeking practical, compassionate in-home care, Preferred Care at Home stands out as a top-choice partner.

Places of Worship

• Crosspoint Church (0.9 miles)
• Our Lady of the Lake Catholic Church (1.4 miles)
• Long Hollow Baptist Church (1.5 miles)
• Northfield Church (3.4 miles)
• First United Methodist Church (3.4 miles)
• The Movement Church (3.9 miles)
• Zion Upper Room Apostolic Faith Church (7.9 miles)

Restaurants

• Jakes Place (1.7 miles)
• Sam's Sports Grill (1.8 miles)
• Culver's (1.9 miles)
• Firehouse Subs (1.9 miles)
• Five Guys Burgers & Fries (2 miles)
• McDonald's (2 miles)
• Chick-Fil-A (2.3 miles)

Theaters

• Regal Streets of Indian Lake & IMAX (1.8 miles)
• Ncg Gallatin (5.3 miles)

Cafes

• Starbucks (1.8 miles)
• Lyncoya Cafe (3.8 miles)
• Black Press Coffee Shop (4 miles)
• Black Press Coffee Shop (5.5 miles)
• Starbucks (6.9 miles)
• Panera Bread (6.9 miles)
• Starbucks (7.1 miles)

Physicians

• Saint Thomas Medical Partners - Endocrinology - Hendersonville (2.1 miles)
• Johnson i-Care at LensCrafters (2.3 miles)
• Reliance Medical Group (2.6 miles)
• The Pain Management Group P C (2.7 miles)
• Tennessee Heart and Vascular (2.8 miles)
• Rivergate Sports Medicine & Orthopaedic (2.8 miles)
• Hendersonville Children's Clinic (2.9 miles)

Pharmacies

• Walgreens (2.7 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.4 miles)
• Ak Analytical Services (4.3 miles)
• Walgreens (5 miles)
• Walgreens (6.2 miles)
• Walgreens (7.2 miles)

Hospitals

• Hendersonville Medical Center (2.8 miles)
• Vanderbilt Children's Endocrinology Hendersonville (2.9 miles)
• Northcrest Medical Care (8.6 miles)
• Srhs Bankruptcy (9 miles)

Parks

• Moss Wright Park (5.9 miles)
• Grand Ole Rv Resort And Market (7.3 miles)
• White House City Park (8.8 miles)