Preferred Care at Home of North Nashville, Sumner, East Wilson in Hendersonville, TN

Pros

• They provide excellent in-home caregiver service.
• The office staff responds quickly to staffing requests.
• The company is highly recommended for quality, affordable in-home care.
• They always ensure every shift is covered.
• They are a blessing to families, delivering compassionate, personalized care.
• Their caregivers are punctual, professional, and genuinely kind.
• They respond promptly to urgent needs and arrange care without delay.
• They offer flexible scheduling and 24/7 availability to meet changing needs.
• They help loved ones stay in their homes and maintain independence.
• They treat clients like family and keep families informed with thoughtful notes and communication.

Cons

• They describe their experience as a blessing that turned into a nightmare with Preferred Care at Home in Hendersonville.
• They allege that despite assurances, the company’s background checks were not as thorough as claimed and safety was not guaranteed.
• They claim Zalena chose to hire Latoscha McClain, a relative with a lengthy criminal history and active warrants, to work in their home.
• They report that jewelry was stolen from their mother-in-law’s jewelry box by the caregiver placed in their home.
• They state that the owners offered an apology check but dismissed it as not being about money, which they found insufficient and troubling.
• They believe that placing a known felon in their home was not forgivable and that Zalena remains in a leadership role despite the incident.
• They say they had to hire another company for care due to safety concerns.
• They warn others to be very careful when hiring Preferred Care at Home, citing this experience as a serious red flag.

Review

This community is best suited for families seeking dependable, in-home support that preserves independence for seniors with memory challenges, post-acute recovery needs, or moderate daily living assistance. The service area around Hendersonville and northern suburbs is a strong fit for households juggling work and caregiving, needing rapid placement, flexible scheduling, and ongoing communication. It is especially well-matched for those who want to keep a loved one at home while receiving help with routines, medications, meals, and transportation. For families prioritizing a highly personal, “caregiver as family” approach, this is the option that consistently delivers.

Those weighing alternatives should consider memory-care specialized communities or facility-based care if the primary goal is intensive medical oversight or 24/7 nursing supervision in a clinical setting. Likewise, if hiring practices and corporate governance are a paramount concern, it may be prudent to compare agencies with explicitly transparent screening protocols and track records free of any reported red flags. For households that require rock-solid guarantees about background checks and strict staffing criteria, asking pointed questions up front will help separate programs with flawless credentials from those with gaps to close.

The strongest positives line up with how the agency operates on a practical level. Rapid startups and reliable shift coverage stand out, ensuring that care never stalls when schedules shift or emergencies arise. Office staff are repeatedly praised for responsiveness, and caregivers are described as punctual, compassionate, and genuinely invested in the person they serve. The ability to tailor hours, from a few hours a day to extended daily support, including overnight arrangements, helps families keep loved ones at home without forcing painful transitions. This level of customization translates into fewer hospital readmissions and smoother transitions back from rehab, because care plans stay flexible and focused on daily realities.

Communication is another standout strength. Families note that caregivers leave detailed notes, maintain ongoing contact with relatives, and coordinate with therapists, physicians, and facility staff when applicable. The result is a sense of continuity and reassurance that the home environment remains safe and supportive. Many reviews highlight how caregivers engage loved ones in activities, manage medications, assist with mobility, and even handle tasks like light housekeeping and transportation. When a caregiver becomes a trusted fixture, the home atmosphere feels less clinical and more like a well-supported extension of family life.

Yet no service is entirely without potential friction. The most consequential warning in the feedback is a rare, standalone incident that underscores the importance of robust hiring controls and ongoing oversight. While the vast majority of experiences describe highly professional teams and dependable leadership, this opposing voice calls for diligence: inquire about background-check practices, who conducts them, how frequently they’re updated, and what happens if concerns arise. Weekend or weekend-like coverage gaps can also surface occasionally, so prospective clients should press for a clear plan about consistency, back-up staffing, and how changes are communicated. These are not universal failings, but real risks that deserve explicit attention before committing.

In the practical decision-making calculus, the pros overwhelmingly outweigh the cons for families who value a trusted, home-based care team that can grow with evolving needs. The blend of quick placement, flexible scheduling, compassionate, well-matched caregivers, and proactive communication creates a substantial return: the freedom to keep a loved one in familiar surroundings with daily life preserved, while still receiving professional help. For households that prize personal connection, dependable coverage, and a caregiver network that treats clients like family, this agency stands out as a high-confidence choice. The recommended next step is to arrange a meet-and-greet with the office team, review a written care plan, and confirm the screening, scheduling, and back-up policies in detail to ensure alignment with the family’s risk tolerance and expectations.

Places of Worship

• Crosspoint Church (0.9 miles)
• Our Lady of the Lake Catholic Church (1.4 miles)
• Long Hollow Baptist Church (1.5 miles)
• Northfield Church (3.4 miles)
• First United Methodist Church (3.4 miles)
• The Movement Church (3.9 miles)
• Zion Upper Room Apostolic Faith Church (7.9 miles)

Restaurants

• Jakes Place (1.7 miles)
• Sam's Sports Grill (1.8 miles)
• Culver's (1.9 miles)
• Firehouse Subs (1.9 miles)
• Five Guys Burgers & Fries (2 miles)
• McDonald's (2 miles)
• Chick-Fil-A (2.3 miles)

Theaters

• Regal Streets of Indian Lake & IMAX (1.8 miles)
• Ncg Gallatin (5.3 miles)

Cafes

• Starbucks (1.8 miles)
• Lyncoya Cafe (3.8 miles)
• Black Press Coffee Shop (4 miles)
• Black Press Coffee Shop (5.5 miles)
• Starbucks (6.9 miles)
• Panera Bread (6.9 miles)
• Starbucks (7.1 miles)

Physicians

• Saint Thomas Medical Partners - Endocrinology - Hendersonville (2.1 miles)
• Johnson i-Care at LensCrafters (2.3 miles)
• Reliance Medical Group (2.6 miles)
• The Pain Management Group P C (2.7 miles)
• Tennessee Heart and Vascular (2.8 miles)
• Rivergate Sports Medicine & Orthopaedic (2.8 miles)
• Hendersonville Children's Clinic (2.9 miles)

Pharmacies

• Walgreens (2.7 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.4 miles)
• Ak Analytical Services (4.3 miles)
• Walgreens (5 miles)
• Walgreens (6.2 miles)
• Walgreens (7.2 miles)

Hospitals

• Hendersonville Medical Center (2.8 miles)
• Vanderbilt Children's Endocrinology Hendersonville (2.9 miles)
• Northcrest Medical Care (8.6 miles)
• Srhs Bankruptcy (9 miles)

Parks

• Moss Wright Park (5.9 miles)
• Grand Ole Rv Resort And Market (7.3 miles)
• White House City Park (8.8 miles)