The Highlands of Memphis is a nursing home community in Memphis, TN.
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The Highlands of Memphis
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3549 Norriswood Ave, Memphis, TN 38111
To contact a resident: (901) 325-7820
For more information about senior living options: (866) 208-4318
The Highlands of Memphis presents a competitive pricing structure for its residents, with monthly costs reflecting the premium services and amenities offered. For a semi-private room, residents can expect to pay $5,735, significantly higher than the average cost in Shelby County at $3,426 and the state average of $3,162. Similarly, private room accommodations are priced at $5,890, which again exceeds both local and statewide averages of $3,746 and $3,696 respectively. While these rates are elevated compared to surrounding areas, they are indicative of The Highlands' commitment to providing exceptional care and living experiences tailored to meet the needs of its community.
| Floor plans | The Highlands of Memphis | Shelby County | Tennessee |
|---|---|---|---|
| Semi-Private | $5,735 | $3,426 | $3,162 |
| Private | $5,890 | $3,746 | $3,696 |
Many residents and families mention the building cleanliness.
A number of reviewers specifically call out that the facility feels clean and well kept when they visit. Several also mention clean rooms and a generally maintained environment. A smaller set of reviews, however, describe unpleasant odors and dirty conditions, including urine or feces on residents and reports of rooms smelling strongly.
Therapy and rehabilitation support is a standout in feedback.
Reviews frequently highlight physical and occupational therapy, with people describing supportive therapists and progress after hospitalization or a stroke. Families also mention wound-care support and quick referrals to outside hospital care for complications. While most of the therapy comments are positive, a few reviewers criticize overall care and neglect, so experiences are not uniformly consistent.
Multiple reviews describe delays or poor responsiveness when help is needed.
Some reviewers describe staff as attentive, professional, and respectful, but others report problems getting timely help, including lights and call buttons not being answered for long stretches. Several negative reviews also mention residents being left in soiled conditions, falls not being handled promptly, or families being unable to reach staff when they request updates or assistance. A large gap between these accounts suggests day-to-day consistency may vary depending on staffing and shift.
Food quality is a recurring point of disagreement.
A couple of reviews say the food is good and that meal service compares well to other places they visited. At the same time, other residents and families describe meals as unpleasant, “slop,” or not well prepared. Since the community provides meals, these reviews focus more on day-to-day food experience than on whether meals are offered.
Residents and families mention on-site activities and engagement.
Several reviewers describe activities helping residents stay engaged, including group events and scheduled programming. One review mentions specific examples like bingo and movie nights, along with an overall sense that residents are occupied. This aligns with the community offering on-site activities and devotional activities on a recurring basis.
Pricing appears high relative to county and state benchmarks.
The listed pricing range sits substantially above both county and state averages for the units shown. Because review feedback here mostly focuses on care experience rather than pricing, cost is best read as a practical consideration based on the published figures rather than a sentiment reported in reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Activities on-site
Devotional services off-site
Indoor common areas
Private
Memphis International (6 miles away)
Ambulatory care
Diabetic care
High acuity care
Meals provided Activities on-site Devotional activities offsiteThis part of Memphis, Tennessee offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With a selection of restaurants ranging from casual fast food options like Taco Bell and Wendy's to more upscale dining at Lucchesi's Beer Garden, residents have plenty of choices for dining out. Additionally, several places of worship such as Holy Trinity Community and Lindenwood Christian Church provide spiritual support and community connections. The area is also well-equipped with pharmacies like Walgreens and CVS Pharmacy, ensuring easy access to medication and healthcare needs. For leisure activities, seniors can enjoy nearby parks like Audubon Park and Chickasaw Garden Park, as well as cafes such as Starbucks for socializing with friends. With hospitals like Methodist Healthcare Employee Assistance Program and Lebonheur Outpatient Center-East in close proximity, residents can feel secure knowing that quality medical care is easily accessible. Transportation options are also abundant, with Memphis International Airport and car rental services available for those who need to travel. Overall, this part of Memphis provides a balanced mix of amenities and services that offer convenience and comfort for seniors considering this area for retirement living.
The Highlands of Memphis presents a competitive pricing structure for its residents, with monthly costs reflecting the premium services and amenities offered. For a semi-private room, residents can expect to pay $5,735, significantly higher than the average cost in Shelby County at $3,426 and the state average of $3,162. Similarly, private room accommodations are priced at $5,890, which again exceeds both local and statewide averages of $3,746 and $3,696 respectively. While these rates are elevated compared to surrounding areas, they are indicative of The Highlands' commitment to providing exceptional care and living experiences tailored to meet the needs of its community.
The Highlands of Memphis is located at 3549 Norriswood Ave, Memphis, TN 38111 in Shelby County, Tennessee
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