The Highlands of Memphis
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3549 Norriswood Ave, Memphis, TN 38111
For more information about senior living options: (844) 490-3973
The Highlands of Memphis presents a competitive pricing structure for its residents, with monthly costs reflecting the premium services and amenities offered. For a semi-private room, residents can expect to pay $5,735, significantly higher than the average cost in Shelby County at $3,426 and the state average of $3,162. Similarly, private room accommodations are priced at $5,890, which again exceeds both local and statewide averages of $3,746 and $3,696 respectively. While these rates are elevated compared to surrounding areas, they are indicative of The Highlands' commitment to providing exceptional care and living experiences tailored to meet the needs of its community.
| Floor plans | The Highlands of Memphis | Shelby County | Tennessee |
|---|---|---|---|
| Semi-Private | $5,735 | $3,426 | $3,162 |
| Private | $5,890 | $3,746 | $3,696 |
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Memory Care
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The staff provided caring, diligent, and compassionate care. The service and overall experience were great. They combine high-quality medical care with genuine compassion. They are phenomenal and go beyond expectations, truly caring about residents. The warmth and kindness from the staff are unmatched. The leadership team is compassionate, professional, and deeply dedicated to quality care. The therapy department is phenomenal and helps patients regain movement. The facility is clean, welcoming, and a loving, caring environment.
The third-shift staff were lazy, rude, and rarely answered calls; only one aide occasionally cared. The food was disgusting, described as slop and unfit for consumption. Residents were left in urine for hours before an aide arrived to clean them. Management was criticized as incompetent and unprofessional, with little accountability. The facility was filthy, with dirty floors and a pervasive smell. Call bells and requests for help were ignored for long periods, while staff talked among themselves. Staff were chronically short-handed and overworked, leading to neglectful care. Families alleged abuse and neglect, with some cases tied to resident deaths and calls for state intervention.The Highlands of Memphis is best suited for families prioritizing robust rehabilitation services and a warm, therapist-driven care culture. For residents recovering from surgery, stroke, or other impairments where focused physical therapy and a hopeful path back to independence are the primary goal, Highlands can deliver meaningful progress when the therapy team is engaged and stable. Those who value dignity, compassion, and individualized treatment from therapists will find several staff members who go the extra mile. However, this is not a shield against the reality of day-to-day bedside care, which can vary greatly depending on staffing and supervision.
On the positive side, the most consistent praise centers on the therapy department and the overall atmosphere when therapy is underway. Multiple observers describe therapists as knowledgeable, dedicated, and capable of tailoring treatment to the patient's needs, with real adult-to-patient connection and optimism that helps people push through difficult days. The facility is repeatedly portrayed as clean and welcoming, with leadership at times singled out for professionalism and a patient-centered mindset. In short, if rehabilitation impact is the metric, Highlands often earns strong marks when the team is functioning at full strength.
The strongest, most persistent concerns revolve around staffing and everyday care. A sizable portion of reviews allege chronic under-staffing, with aides and nurses who are difficult to reach, slow to respond to call lights, or inconsistent in their attention to residents' basic needs. Reports of rooms and common areas not being cleaned promptly, odors, and occasional lapses in personal care appear repeatedly. Families recount instances of delayed assistance, missed changes, and gaps in communication that leave loved ones vulnerable and family members frustrated with unanswered questions. These issues strike at safety and dignity, and cannot be dismissed as minor annoyances.
That tension between therapy excellence and bedside gaps is the central accounting of Highlands. The pros - highly capable therapists, patient-focused care when the therapy plan is in motion, and a generally welcoming environment - offer clear upside for recovery-minded residents. Yet the cons - the perceived or real understaffing, inconsistent responsiveness, and management or communication challenges - diminish the consistency of that upside. For families, the calculation hinges on whether rehab breakthroughs are likely to occur and whether the facility's environment remains loyal to safety, cleanliness, and reliable daily care during the entire stay.
This community will be especially challenging for those who cannot tolerate frequent care gaps or who rely on steady, proactive staff to manage daily needs. Families seeking a predictable, highly responsive bedside operation with rigorous accountability across shifts may find Highlands lacking in consistency. Alternatives should be considered for residents requiring continuous, attentive supervision, fewer administrative swings, and a transparent, well-staffed workflow. It is prudent to probe staffing levels by shift, request direct conversations with the therapy director, and verify that a strong family liaison exists who follows up on concerns promptly.
The bottom line: Highlands can be a strong choice for rehabilitation-focused residents when the therapy team is engaged and supported, but the facility carries significant risk if bedside care and operational stability are non-negotiables. Pros offset cons only when care teams stay consistent, communication remains clear, and supervisors hold lines of accountability. Those who prioritize medical progress and compassionate therapy will want to pursue Highlands with eyes wide open, actively verifying staffing, responsiveness, and cleanliness. Others who cannot tolerate reported variability should explore alternatives where daily care feels consistently reliable and decisions are communicated without delay.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Memphis International (6 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.The Highlands of Memphis in Memphis, TN is an assisted living community that offers a range of amenities and services to ensure the comfort and well-being of its residents. With devotional services available off-site, individuals have the opportunity to practice their faith in a convenient and peaceful setting. Indoor common areas provide comfortable spaces for socializing and relaxation.
In terms of care services, The Highlands of Memphis takes pride in offering specialized assistance to those with diabetes as well as high acuity care for individuals with more complex medical needs. This ensures that residents receive the necessary support and attention for their specific health conditions.
For recreational activities, devotional activities off-site are organized, allowing residents to engage in spiritual practices outside of the community. Additionally, there are plenty of opportunities for exploration and outdoor enjoyment nearby. With three nearby cafes, individuals can easily indulge in coffee or tea outings with friends or family. Four parks offer tranquil settings for leisurely walks or picnics amidst nature. Furthermore, there are 13 pharmacies conveniently located nearby, ensuring easy access to medication and supplies.
Residents also benefit from having 12 physicians located within close proximity to The Highlands of Memphis, making it convenient to schedule medical appointments and seek out healthcare services when needed. Dining options abound with 31 restaurants nearby, providing a wide variety of food choices for residents to enjoy. Transportation options are readily available with four transportation options nearby, ensuring that individuals have reliable means of getting around the city.
The community recognizes the significance of faith and spirituality by offering seven places of worship near The Highlands of Memphis where residents can continue their religious practices. Additionally, with four hospitals situated close by, individuals can feel reassured knowing that emergency medical care is easily accessible if needed.
Overall, The Highlands of Memphis provides a comfortable assisted living environment with ample amenities and conveniences nearby to enhance the lifestyle and well-being of its residents.
This part of Memphis, Tennessee offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With a selection of restaurants ranging from casual fast food options like Taco Bell and Wendy's to more upscale dining at Lucchesi's Beer Garden, residents have plenty of choices for dining out. Additionally, several places of worship such as Holy Trinity Community and Lindenwood Christian Church provide spiritual support and community connections. The area is also well-equipped with pharmacies like Walgreens and CVS Pharmacy, ensuring easy access to medication and healthcare needs. For leisure activities, seniors can enjoy nearby parks like Audubon Park and Chickasaw Garden Park, as well as cafes such as Starbucks for socializing with friends. With hospitals like Methodist Healthcare Employee Assistance Program and Lebonheur Outpatient Center-East in close proximity, residents can feel secure knowing that quality medical care is easily accessible. Transportation options are also abundant, with Memphis International Airport and car rental services available for those who need to travel. Overall, this part of Memphis provides a balanced mix of amenities and services that offer convenience and comfort for seniors considering this area for retirement living.
The Highlands of Memphis presents a competitive pricing structure for its residents, with monthly costs reflecting the premium services and amenities offered. For a semi-private room, residents can expect to pay $5,735, significantly higher than the average cost in Shelby County at $3,426 and the state average of $3,162. Similarly, private room accommodations are priced at $5,890, which again exceeds both local and statewide averages of $3,746 and $3,696 respectively. While these rates are elevated compared to surrounding areas, they are indicative of The Highlands' commitment to providing exceptional care and living experiences tailored to meet the needs of its community.
The Highlands of Memphis is located at 3549 Norriswood Ave, Memphis, TN 38111 in Shelby County, Tennessee
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