The Highlands of Memphis

Pros

• The room at the Highlands was described as nice and clean.
• The staff at the nursing home handled the passing of a loved one compassionately.
• The staff kept a resident comfortable and helped their family through the process.
• The food at the nursing home was described as good.

Cons

• The nurse was rude, raised her voice, and did not make sound nursing decisions.
• Staff is rude with a stank attitude and unresponsive to patients.
• The staff takes forever to return calls and loses residents' clothes.
• Residents who are not very mobile are not taken care of properly.
• The facility smells like a place where the elderly live.
• Majority of the staff have bad attitudes and provide terrible customer service.
• They had the resident with urine and feces on them multiple times.
• They mishandled insurance information, costing the family money out of pocket.
• Constant follow-up was needed to get anything done for the resident's care.
• The facility only cares about filling beds and making money, not about rehabilitation or improving residents' health and well-being.

Review

Multiple individuals have expressed their dissatisfaction with the care provided at Highland of Memphis, a nursing home facility. One visitor recounts an incident where they asked for ice for a resident's room mate but was met with a long wait and lack of response from the nurses. They also noted that there was no soap in the bathroom during their visit. This lack of attention to basic needs left them feeling frustrated and concerned for the well-being of their loved ones.

Another reviewer shares similar experiences, detailing instances of neglect and poor treatment towards residents. They mention instances where food was delayed in being delivered, diapers were left on for extended periods of time, and overall negligent care from the staff. This person expresses sympathy for those who cannot afford better facilities, as they believe that Highland of Memphis contributes to the negative stigma surrounding nursing homes.

During another visit, a couple witnessed firsthand the rude behavior of a nurse towards family members who were simply inquiring about their loved ones. The nurse raised her voice, cut them off while speaking, and displayed an unprofessional attitude. The couple also observed a call light beeping for an hour and a half before it was answered and witnessed a resident waiting at the nursing desk without receiving any assistance. These actions alarmed them and they concluded that this facility is not suitable for anyone's loved ones.

One review highlights multiple issues including staff incompetence in returning calls promptly or keeping track of residents' belongings. The reviewer suggests that the facility should be rebuilt from scratch with new staff thoroughly trained in customer service.

Another individual criticizes the general rudeness and unresponsiveness of most staff members at Highland of Memphis. They express disappointment in witnessing mistreatment towards patients which made them question how these individuals are treated when no one is watching.

A common concern among visitors is related to inadequate care provided to less mobile residents who require assistance with going to the bathroom or dealing with mishaps. It appears that these individuals are often left alone for extended periods of time in soiled clothes, leading to discomfort and potentially compromising their health.

In contrast, a positive review acknowledges the effort put in by staff members to provide physical and occupational therapy to residents. They also mention that the rooms are clean, and there are daily activities available such as bingo and movie nights. This reviewer found the food to be satisfactory and appreciates the secure environment.

Despite this positive feedback, it is overshadowed by the overwhelming negative experiences reported by other visitors. Concerns about unpleasant odors, poor customer service, and a lack of attention towards residents' needs persist throughout multiple reviews.

Overall, these reviews paint a bleak picture of Highland of Memphis nursing home. Visitors express frustration with long wait times, negligent care, rude staff members, and an overall lack of concern for the well-being of residents. These accounts call for immediate action and raise important questions about the quality of care provided at this facility.

This part of Memphis, Tennessee offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With a selection of restaurants ranging from casual fast food options like Taco Bell and Wendy's to more upscale dining at Lucchesi's Beer Garden, residents have plenty of choices for dining out. Additionally, several places of worship such as Holy Trinity Community and Lindenwood Christian Church provide spiritual support and community connections. The area is also well-equipped with pharmacies like Walgreens and CVS Pharmacy, ensuring easy access to medication and healthcare needs. For leisure activities, seniors can enjoy nearby parks like Audubon Park and Chickasaw Garden Park, as well as cafes such as Starbucks for socializing with friends. With hospitals like Methodist Healthcare Employee Assistance Program and Lebonheur Outpatient Center-East in close proximity, residents can feel secure knowing that quality medical care is easily accessible. Transportation options are also abundant, with Memphis International Airport and car rental services available for those who need to travel. Overall, this part of Memphis provides a balanced mix of amenities and services that offer convenience and comfort for seniors considering this area for retirement living.

Restaurants

• R P Tracks (0.3 miles)
• El Porton Of Memphis (0.6 miles)
• Taco Bell (0.7 miles)
• Wendy's (0.7 miles)
• Lucchesi's Beer Garden (0.7 miles)
• Freddy's Frozen Custard & Steakburgers (2.2 miles)
• Wiseacre Brewing Company (2.3 miles)

Places of Worship

• Holy Trinity Community (0.6 miles)
• Lindenwood Christian Church (2.3 miles)
• White Station Church of Christ (2.7 miles)
• Grace-St Luke's Episcopal Church (3.5 miles)
• McLean Baptist Church (4 miles)
• St John's United Methodist Church (4.5 miles)
• Second Chance Fellowship (4.6 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Walgreens (2.1 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• People's Custom Rx (3.1 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (2.4 miles)
• Otherlands Coffee Bar & Exotic Gifts (2.7 miles)

Parks

• Audubon Park (1.3 miles)
• Chickasaw Garden Park (1.3 miles)
• Overton Square (3.2 miles)
• Sea Isle Neighborhood (3.9 miles)

Physicians

• Laurelwood Pediatrics (2.8 miles)
• Tristate Neurology (2.9 miles)
• JNT Natural Medicine (3 miles)
• Midtown Internal Medicine (3.9 miles)
• Women's Physicians Group (4.1 miles)
• The Endocrine Clinic PC (4.2 miles)
• Christ Community Family Medicine (4.5 miles)

Hospitals

• Methodist Healthcare Employee Assistance Program (2.9 miles)
• Lebonheur Outpatient Center-East (4.8 miles)
• Saint Francis Hospital (4.8 miles)
• Memphis VA Medical Center (4.9 miles)
• St Francis Hospital (5.1 miles)
• University Of TN Apha-Asp (5.1 miles)
• Regional One Health Main Campus (5.2 miles)

Transportation

• Memphis Air Traffic Control Center (3.8 miles)
• FedEx AOC (3.9 miles)
• Wilson Air Center (4.8 miles)
• FedEx Hangar 26 (4.8 miles)
• Memphis International Airport Crew Room (5.4 miles)
• National Car Rental (5.5 miles)
• TSA Security Check Point (5.7 miles)