The Highlands Of Memphis Health & Rehabilitation
SaveInformation last verified:
3549 Norriswood, Memphis, TN 38111
For more information about senior living options: (844) 490-3973
The staff are caring, diligent, and compassionate in their care. The facility delivers great service and a positive experience for residents and families. The therapy department is phenomenal and exceeds expectations. The therapists are highly knowledgeable and create a positive, healing environment. The leadership team is exceptional, compassionate, professional, and deeply dedicated to quality care. Highlands Health and Rehabilitation Center is a welcoming, clean, and heart-centered community. The staff keeps families informed with professionalism and patience. The center helps patients begin to heal and regain strength and independence.
The night shift was described as barely responding to calls and often appearing angry or half asleep. Wheelchair users were left unattended for hours until the second shift arrived. The food was described as slop and inedible. Some CNAs reportedly did not change patients for long periods, and complaints were often dismissed. A patient was left covered in urine for hours before assistance arrived. The facility was criticized for being dirty, with floors and rooms that were not cleaned. Management was described as lazy, unprofessional, and failing to hire enough staff. The facility had multiple name changes and administrator turnover with little lasting improvement. Reviewers described staff as lazy, rude, and unhelpful, citing widespread short-staffing. A reviewer alleged the facility contributed to a family member’s death and failed to communicate. A nurse was described as rude to family members, with call lights going unanswered for extended periods. The place was described as the nastiest smelling, with a clear warning not to send loved ones there.Highlands Health & Rehabilitation is best suited for families pursuing a rehab-forward option where the therapy team can drive meaningful recovery and where trusted, hands-on family involvement is practical and welcome. The strongest case for this community rests with residents who need intensive physical therapy and wound-care attention, and who benefit from a warm, home-like atmosphere on the therapy floors. It also suits families who value multilingual staff and a culture that emphasizes compassion from therapists and clinicians. Those considering Highlands should recognize that, for daily living care, dependable supervision and impeccable housekeeping are non-negotiables; if those basics must be unwavering, alternatives deserve serious consideration.
The therapy department stands out as Highlands’ most compelling asset. Therapists are repeatedly praised for knowledge, persistence, and the ability to tailor plans to each individual’s needs, with real, observable progress reported by patients and families. The overall tone from many observers is that when therapy is active and well-coordinated, residents regain strength and confidence. Alongside therapy, the facility’s leadership and the general environment are described as thoughtful and patient-centered, and in several visits the building itself is noted as clean and welcoming. These elements create a credible, credible pathway to rehabilitation when the resident’s primary goal is mobility and independence.
Yet the strongest positives do not erase the most persistent concerns voiced across many reviews. A substantial thread centers on chronic understaffing and inconsistent care, with reports of delayed responses to call bells, limited attention during night and weekend shifts, and a few accounts of caregivers who seem overwhelmed or disengaged. Multiple families describe days or evenings when residents are not promptly assisted, left in soiled conditions, or not treated with the immediacy and respect that should be routine. Cleanliness and odor issues appear in several accounts, and there are recurring allegations about miscommunication at the administrative level, including promises that are not fulfilled and a perception that management does not always hold front-line staff accountable.
Those gaps matter because even strong therapy outcomes cannot fully offset ongoing daily-care risks. For residents who need consistent supervision, reliable assistance with daily activities, and a steady environment, the reported gaps in staff availability and responsiveness can undermine safety and trust. The combination of reports about bed sores, delayed care, and disputes over funding or transfers further complicates the calculus for long-term placement. In short, the rehab gains can be real and meaningful, but the day-to-day experience for many residents remains fragile where staffing and administrative coordination fall short.
Families weighing Highlands should push for concrete assurances before moving in. Key questions include current staffing ratios across shifts, procedures for promptly answering call bells, and the leadership’s plan to address repeated concerns about cleanliness and patient safety. Request direct conversations with therapy leadership to confirm ongoing progress metrics, and obtain recent tour feedback from current residents. If the need is for a consistently high standard of daily care and transparent, accountable management, alternatives with stronger track records on staffing stability and housekeeping should be pursued.
Bottom line: Highlands offers a credible, therapy-focused path for residents who can benefit from aggressive rehabilitation and whose families are prepared to stay closely involved. It delivers substantial rehabilitation value when the therapy team is actively engaged and the environment remains welcoming. However, the everyday care and operational consistency reported by many families introduce real risk: under regular pressures, caregiving gaps can undermine safety and trust. For those who prize unwavering daily care, predictable staffing, and transparent accountability, exploring other communities is prudent. If Highlands is chosen, enter with explicit expectations, a plan for ongoing oversight, and a readiness to address issues quickly as they arise.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Memphis International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Highlands Of Memphis Health & Rehabilitation is an assisted living community located in Memphis, TN. Residents of this community can enjoy a variety of amenities and services designed to enhance their quality of life.
Within the community, there is a beauty salon where residents can receive haircuts, manicures, and other pampering services. They also have access to cable or satellite TV for entertainment purposes. Community-operated transportation is available for residents to attend appointments or run errands.
For those who enjoy staying connected digitally, there is a computer center with Wi-Fi/high-speed internet access. A fully furnished dining room allows residents to enjoy delicious meals in a restaurant-style setting. Additionally, there is a small library and gaming room for recreational activities.
Outdoor enthusiasts will appreciate the garden and outdoor space provided by The Highlands Of Memphis Health & Rehabilitation. Housekeeping services are offered to ensure that living spaces are clean and comfortable. Move-in coordination assistance is provided to make the transition as smooth as possible.
Private bathrooms provide convenience and privacy for residents. Telephone service is available for keeping in touch with loved ones. Non-medical transportation arrangements can be made for various needs, including doctor's appointments.
The community also features a wellness center that promotes health and well-being among the residents. Care services provided include 24-hour call system availability, 24-hour supervision, assistance with activities of daily living such as bathing and dressing, as well as assistance with transfers.
Dietary needs are also catered to at The Highlands Of Memphis Health & Rehabilitation. Diabetes diets can be accommodated, along with special dietary restrictions upon request. Meal preparation and service are provided to ensure that residents receive proper nutrition.
Medication management services are available to assist residents in taking their prescribed medications correctly and on time. A mental wellness program helps support the emotional well-being of individuals within the community.
Various activities are organized to keep residents engaged and active. Fitness programs help promote physical health, while planned day trips and resident-run activities provide opportunities for socialization. Scheduled daily activities are available to keep residents entertained and stimulated.
In terms of location, The Highlands Of Memphis Health & Rehabilitation is surrounded by amenities that offer convenience and opportunities for exploration. There are multiple cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals nearby.
Overall, The Highlands Of Memphis Health & Rehabilitation offers a comprehensive range of amenities, care services, dining options, and activities to create a vibrant assisted living community in Memphis, TN.
The Highlands Of Memphis Health & Rehabilitation is located at 3549 Norriswood, Memphis, TN 38111 in Shelby County, Tennessee
The Highlands Of Memphis Health & Rehabilitation on seniors.fyi includes 5 photos including images showing exercise equipment, interior, bedroom, reception desk, office, decor, conference room, meeting room, and more.
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