SerenityTowers in Memphis, TN

Pros

• They love it there and feel at home.
• The place is magnificent.
• The entrance is cleaner and nicer than the elevators.
• The rent is reasonable and includes utilities.
• They would move in twice if they could.

Cons

• They describe the place as a dump that somehow stays open.
• They call it a sad excuse for housing, like a run-down motel with mold and filth.
• They say the owners should be ashamed: no hot water, elevators constantly going out, and no heat or air conditioning.
• They accuse the management of being shameful and greedy, just patching problems instead of fixing them.
• They report the deposit and rent refunds were mishandled, with poor communication.
• They lament that elderly residents go without air and heat year after year and worry the place should be shut down.
• They note ongoing no heat in winter and no AC in summer, describing it as an abuse of older residents.
• They describe bed bugs and roaches, filthy elevators, and frequent hot water outages in the income-based units.

Review

SerenityTowers in Memphis is best suited for seniors or disabled residents who prioritize affordability and a perceived sense of home over pristine facilities. The few residents praising a "home-like" atmosphere and expressing willingness to move in again signal that this community can work for individuals who value belonging and low rent more than flawless infrastructure. The board's willingness to accommodate a service animal, noted by at least one reviewer, is a meaningful plus for residents relying on assistance animals. In short, SerenityTowers appears to serve a budget-conscious, acceptance-oriented niche where the social environment can compensate for ongoing physical shortcomings.

Those considering alternatives should consider options with stronger, more consistent maintenance, reliable climate control, and tighter administrative discipline. Families with higher expectations for safety, cleanliness, and dependable utilities will likely find SerenityTowers wanting. If heat, air conditioning, hot water, clean hallways, pest control, and responsive management are non-negotiables, other communities deserve serious consideration. A broader risk profile is warranted for anyone seeking a tightly regulated environment, clear accountability, and predictable service - factors that consistently surface as concerns in the current reviews.

The small set of pros cannot fully offset the principal drawbacks. On the plus side, the rent is described as reasonable and occasionally inclusive of utilities, which matters for tight budgets. A handful of residents report that repairs are happening, and a few praise the genuine sense of being at home. For someone with a service animal, there is some evidence of policy being accommodating, which matters for accessibility and independence. However, these advantages are overwhelmed by repeated, systemic failures: unreliable heat and hot water, intermittent air conditioning, and two elevators frequently out of service. The building is described as moldy or stifling, with persistent odors and indications of broader cleanliness and maintenance gaps that color every visit.

The weight of the cons remains decisive. Several reviews depict dangerous and deteriorating conditions: roaches and bed bugs, pest infestations, and long outages of essential services. The elevators are commonly nonfunctional, and climate control is described as unreliable year-round, leaving residents hot in summer and cold in winter. Financial and administrative failures recurred: issues with deposits not returned, difficulty contacting corporate leadership, and eviction notices issued with little justification. Security concerns surface in multiple anecdotes, including intrusive monitoring by staff and reports of residents or visitors feeling unsafe. The combination of health hazards, safety risks, and unstable management undermines confidence in a stable, long-term living arrangement.

From a decision-making perspective, these factors point toward caution. Families evaluating SerenityTowers should demand concrete assurances before committing: current elevator uptime and maintenance schedules; documented remediation of mold or pest problems; a transparent, responsive management line with clear escalation procedures; and a verifiable history of deposit refunds and timely financial settlements. It is wise to interview several current residents about daily life, observe the cleanliness of common areas, inspect the unit condition, and request copies of service and maintenance records. If possible, obtain recent health and safety inspection reports and inquire about any ongoing legal actions or unresolved code violations.

The bottom line is practical and unforgiving: SerenityTowers is not a first-choice option for families seeking predictable quality and safety. It serves a niche while presenting material risks that can destabilize daily life for vulnerable residents. For those with very tight budgets and a tolerance for recurring maintenance chaos, the place may still function as a last-resort home. For most families weighing care decisions, however, alternatives with proven reliability, better environmental controls, stronger resident oversight, and clearer management accountability are the prudent path. Proceed only if the financial advantage is compelling enough to accept chronic service disruptions, and only after thorough due diligence on the current operational status.

This area of Memphis, Tennessee offers a diverse range of amenities and services that may be appealing to seniors looking for a convenient and bustling neighborhood. With a variety of restaurants such as R P Tracks, El Porton Of Memphis, and Wendy's nearby, residents have access to different dining options. Additionally, there are several places of worship including Holy Trinity Community and Lindenwood Christian Church, providing spiritual support for those interested. The area also boasts multiple pharmacies like Walgreens and CVS Pharmacy for easily accessible healthcare needs. For leisure activities, parks like Chickasaw Garden Park and Audubon Park offer outdoor spaces for relaxation. Healthcare facilities such as Methodist Healthcare Employee Assistance Program and Saint Francis Hospital are in close proximity, ensuring quality medical care when needed. Lastly, transportation options including Memphis International Airport Crew Room and National Car Rental make traveling simple for residents in this area.

Restaurants

• R P Tracks (0.3 miles)
• Taco Bell (0.6 miles)
• El Porton Of Memphis (0.7 miles)
• Wendy's (0.7 miles)
• Lucchesi's Beer Garden (0.7 miles)
• Freddy's Frozen Custard & Steakburgers (2.2 miles)
• Wiseacre Brewing Company (2.3 miles)

Places of Worship

• Holy Trinity Community (0.5 miles)
• Lindenwood Christian Church (2.2 miles)
• White Station Church of Christ (2.7 miles)
• Grace-St Luke's Episcopal Church (3.5 miles)
• McLean Baptist Church (4 miles)
• St John's United Methodist Church (4.4 miles)
• Second Chance Fellowship (4.6 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• People's Custom Rx (3.2 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (2.4 miles)
• Otherlands Coffee Bar & Exotic Gifts (2.7 miles)

Parks

• Chickasaw Garden Park (1.2 miles)
• Audubon Park (1.3 miles)
• Overton Square (3.2 miles)
• Sea Isle Neighborhood (4 miles)

Physicians

• Laurelwood Pediatrics (2.9 miles)
• Tristate Neurology (3 miles)
• JNT Natural Medicine (3.1 miles)
• Midtown Internal Medicine (3.9 miles)
• Women's Physicians Group (4.1 miles)
• The Endocrine Clinic PC (4.3 miles)
• Christ Community Family Medicine (4.5 miles)

Hospitals

• Methodist Healthcare Employee Assistance Program (3 miles)
• Saint Francis Hospital (4.8 miles)
• Lebonheur Outpatient Center-East (4.8 miles)
• Memphis VA Medical Center (4.9 miles)
• St Francis Hospital (5 miles)
• University Of TN Apha-Asp (5.1 miles)
• Regional One Health Main Campus (5.1 miles)

Transportation

• Memphis Air Traffic Control Center (3.7 miles)
• FedEx AOC (3.9 miles)
• Wilson Air Center (4.7 miles)
• FedEx Hangar 26 (4.8 miles)
• Memphis International Airport Crew Room (5.3 miles)
• National Car Rental (5.5 miles)
• TSA Security Check Point (5.7 miles)