NHC Healthcare - Franklin

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216 Fairground Street, Franklin, TN 37064

For more information about senior living options: (866) 208-4318

3.2 from 29 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of NHC Healthcare - Franklin

common 12 reviews mention this

Staff responsiveness varies by reviewer

Many reviewers describe attentive, caring staff, while a smaller group report serious service failures.

A number of residents and families say the staff were compassionate and professional, with good communication and follow-through on concerns. Several also describe reliable help with daily care needs, including wound care and medication timing. At the same time, some reviewers report neglect or disrespect, including complaints about rough treatment and staff not responding to call buttons.

differentiator 4 reviews mention this

24-hour care support shows up

Reviews frequently reference round-the-clock help and medication and wound support.

Some reviewers say care was handled consistently, including assistance schedules that extended through the day and overnight. Others specifically mention not having to be reminded about wound care and medications, describing timely management. This lines up with the community’s care-service focus on skilled nursing support and 24-hour call and supervision.

common 6 reviews mention this

Dining gets both praise and complaints

Dining earns strong praise from many reviewers and harder criticism from others.

Several reviews highlight food quality, describing meals as great, tasty, and good overall. Others describe issues such as food being served cold, skipped meals, or concerns about food hygiene and illness. Taken together, residents’ dining experiences appear inconsistent across visits and stays.

common 4 reviews mention this

Rehab quality is a mixed picture

Rehabilitation support is praised by some reviewers and called inadequate by others.

Positive reviewers describe PT and OT as top notch and say the rehabilitation team helped with recovery. Others describe therapy as limited or nonexistent, including complaints about gaps on weekends or that scheduled PT/OT did not happen as expected. A few reviewers also tie their overall outcomes to how rehab was delivered during their stay.

caveat 5 reviews mention this

Hygiene and facility condition concerns

Some reviewers report severe hygiene and maintenance problems in resident areas.

While multiple families call the building well maintained, other reviewers describe alarming cleanliness and upkeep issues, including infestations and foul odors. Several negative accounts also mention dirty rooms, unsanitary bathrooms, and concerns about supplies or basic cleanliness during caregiving. A few describe uncomfortable room conditions and equipment or privacy problems that added to their distress.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

80 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Nashville International (19 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Videos

Nearby Places of Interest

Located in the charming city of Franklin, Tennessee, this particular area offers a variety of amenities and services that cater to seniors' needs. With several pharmacies such as Franklin Family Pharmacy and CVS nearby, access to medication and healthcare is convenient. There are also a selection of cafes like Frothy Monkey for social gatherings, as well as restaurants such as Chick-Fil-A and Scout's Pub for dining options. Residents can enjoy outdoor activities at parks like Pinkerton Park and Crocket Park, while having easy access to places of worship such as St Philip Catholic Church and Church of the City for spiritual fulfillment. Additionally, there are reputable physicians in the vicinity including Ascent Eye Care & Eyewear Gallery and hospitals like Vanderbilt University Medical Center for medical care. This area provides a blend of necessary services and recreational opportunities ideal for senior living.

Pharmacies

Franklin Family Pharmacy CBD Products (0.3 miles)
CVS Pharmacy (1.4 miles)
Walgreens (2.7 miles)
CVS Pharmacy (3.2 miles)
Walgreens (3.3 miles)
Walmart Pharmacy (3.8 miles)
Walgreens (4.1 miles)

Cafes

Frothy Monkey (1 miles)
Starbucks (3.7 miles)
Starbucks (5.3 miles)
Starbucks (5.4 miles)
Starbucks (9.6 miles)
Starbucks (9.7 miles)
Starbucks (10.1 miles)

Restaurants

Chick-Fil-A (1.1 miles)
Sonic Drive-In (1.5 miles)
Chick-Fil-A (2.4 miles)
Scout's Pub (2.6 miles)
Nacho's Mexican Restaurant (2.8 miles)
Waffle House (2.9 miles)
Sonic Drive-In (3.3 miles)

Parks

Pinkerton Park (1.2 miles)
Crocket Park (7.7 miles)
Percy Warner Park (10.4 miles)
Harvey Park (10.8 miles)
Owl Creek Park (10.9 miles)

Places of Worship

St Philip Catholic Church (1.2 miles)
Church of the City (1.8 miles)
Fellowship Bible Church - Brentwood Campus (6.9 miles)
Brentwood United Methodist Church (9.4 miles)

Physicians

Ascent Eye Care & Eyewear Gallery (1.6 miles)
Vanderbilt Interventional Pulmonology Franklin (2.2 miles)
Vanderbilt Westhaven Clinic (2.7 miles)
Sanctuary Functional Medicine (3 miles)
Huffnagle James Dr (3.1 miles)
Pinnacle Dermatology - Franklin (3.1 miles)
Donelson Family Practice At Franklin (3.3 miles)

Hospitals

Vanderbilt University (6.3 miles)

Frequently Asked Questions

Where is NHC Healthcare - Franklin?

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