Royal Care of Erin

Pros

• The staff are wonderful and caring to residents receiving physical therapy.
• The facility staff are very friendly and the elders are at peace in the environment.
• The campus is beautiful and there is an amazing family of caregivers.
• The care is exceptional and the facility is extremely clean.
• The therapy team helped residents regain walking ability and return home with minimal assistance.
• Residents are taken on outings and activities that enhance their quality of life.
• Signature of Erin is considered the best skilled nursing facility by far.
• The staff are easy to reach for updates and communication.
• The facility is friendly, responsive to concerns, and highly recommended.

Cons

• The staff are described as uncaring and neglectful, leaving patients to rot in bed and in their own feces.
• They are often on breaks, leaving patients without assistance.
• They do not listen to doctors' orders or record pertinent information in charts.
• They frequently move patients between rooms, causing confusion for visitors.
• They delay rehabilitation by messing up orders or lying about ordering something.
• The food is horrible and unnutritious, snacks are locked up, and patients have no independent access to feeding; requests for snacks or water are ignored.
• Communication is poor, with patients having to go through multiple staff members to get a simple answer.
• Management is described as awful and poorly staffed, with unsafe patient ratios and lack of supplies.
• One reviewer reports a patient dying shortly after arrival, illustrating severe negative outcomes.
• Another reviewer notes personal belongings were lost (teeth, phone, clothes) and not returned.

Review

The collection of reviews about Signature Healthcare of Erin presents a strikingly mixed portrait. On one hand, there are accounts of deeply compassionate, effective care and a rehabilitation program that many families feel truly supports their loved ones. On the other hand, scattered through the same pool of opinions are intense complaints about neglect, miscommunication, and problems that many families fear could compromise safety and dignity. Taken together, the reviews describe a facility where experiences can be polarly different depending on who you ask, when you visit, and which department or staff member happens to be on duty.

Several reviewers describe disturbingly lapses in basic care. They accuse staff of leaving patients in bed for long periods, with feces, and of taking frequent breaks that leave patients without help when they need assistance. There are complaints about not following doctors' orders or failing to document important information in charts, and about the constant shuffling of patients between rooms that makes visiting difficult and confusing for families. Orders being messed up or delayed is another recurring concern, along with claims that this contributes to stalled rehabilitation progress. Food is described as horrible and unnutritious, with snacks reportedly locked up and unavailable for patients who want to feed themselves. Requests for simple necessities like water or snacks are said to be met with consistent delays or neglect. In some voices, the impression is that patients must navigate through multiple staff members to obtain even basic answers.

A number of reviews recount serious, alarming incidents that raise questions about safety and clinical judgment. One account alleges a misdiagnosis by a respiratory therapist that led to a patient regressing after a change in care, followed by pneumonia and COVID - conditions that escalated after a transfer. There are mentions of being told to relocate a patient to a hospital that may not have been equipped to handle complex conditions like COPD and asthma. There are also distressing anecdotes about personal belongings and documents being left behind during transfers (phones, clothes, money), and about occasions when patients were discharged without proper notice or support. Critics argue that the facility can't be trusted to communicate effectively or to ensure that care plans are followed, with some reviewers labeling the place as unsafe or not up to par.

Against the backdrop of concern, however, there are equally strong positive voices praising the facility for its care, especially where rehabilitation and daily activities are concerned. A common thread among many reviews is the commendation of the therapy team and nurses who are described as caring, knowledgeable, and motivated. One reviewer highlights a mother receiving excellent care during physical therapy, noting that the staff are easy to reach for updates and that rehabilitation progress is substantial. Other accounts emphasize the warmth, respect, and genuine kindness shown by caregivers, with patients and their families feeling supported, loved, and valued. There are mentions of impressive outcomes - patients regaining mobility and independence through dedicated therapy - and stories of patients forming meaningful connections with staff and even with facility programs and outings that extend well beyond routine nursing home activities.

Environment and culture emerge as another axis of opinion. Several reviewers celebrate Signature of Erin for its cleanliness, lack of odor, and a well-kept campus, painting a portrait of an environment that feels welcoming and respectful. Some families describe the facility as a caring community where elders appear at peace and are engaged in activities outside the facility, including trips and outings that enrich daily life. A number of statements express confidence in the staff's dedication, with phrases like "the staff are wonderful and caring" and "the care is exceptional." In these accounts, families feel that the facility provides more than just medical care - it offers companionship, encouragement, and opportunities to participate in meaningful activities.

The reviews also show a spectrum of administrative and staffing perspectives. Some complaints point to awful management, poor staffing levels, and a lack of supplies, with critics saying shifts are canceled without proper notice and patient-to-staff ratios feel unsafe. There are remarks that the facility's online presentation doesn't always match the reality on the ground, suggesting discrepancies between marketing photos and real-life conditions. Yet other reviews come from staff or administrators who defend the facility, praising the supportive atmosphere, the availability of leadership, and the positive experiences shared by families. A few accounts describe staff as dedicated to going above and beyond, including caregivers who organize outings and activities to enhance residents' quality of life.

In the end, what emerges is a nuanced, sometimes contradictory portrait of Signature Healthcare of Erin. Some families report life-changing rehab successes, compassionate care, and a safe, clean environment where their loved ones thrive and feel valued. Others describe serious shortcomings in care, communication, and safety, with fears for patients' well-being and dignity. This contrast suggests that experiences can vary significantly by unit, caregiver team, and individual circumstances. For families considering this facility, the takeaway is to gather as many perspectives as possible, verify current staffing and care practices, and ask detailed questions about care plans, safety protocols, and how they handle emergencies, transfers, and daily needs. It's a reminder that, in complex care settings, the patient experience can hinge on many moving parts working in concert - or not - at any given time.

This area of Erin, Tennessee offers convenient access to various amenities such as pharmacies, restaurants, transportation hubs, parks, hospitals, physicians' offices, places of worship, and cafes. The proximity to multiple pharmacies such as Walgreens and CVS Pharmacy ensures easy access to medication and healthcare supplies. There are also a variety of dining options nearby including Blues City Brewery, Perkins Restaurant and Bakery, and Salsa Mexican Restaurant. Additionally, the presence of transportation facilities like BNSF Intermodal Facility and FedEx Hangar 26 provides easy travel options. With parks like Audubon Park and Shelby Farms Park close by, residents can enjoy outdoor activities in scenic surroundings. Nearby hospitals include Saint Francis Hospital and Methodist Healthcare Employee Assistance Program for healthcare needs. The area also boasts reputable physicians' offices such as Tabor Orthopedics and Levy Dermatology for specialized medical care. Places of worship like Emmanuel United Methodist Church cater to spiritual needs while cafes like Starbucks offer a cozy atmosphere for social gatherings. Overall, this part of Erin offers a well-rounded living environment with convenient amenities for seniors looking to settle in the area.

Pharmacies

• Walgreens (1.2 miles)
• Good Shepherd Health Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.3 miles)

Restaurants

• Blues City Brewery (2.1 miles)
• Checkers (3 miles)
• Krystal (3 miles)
• Perkins Restaurant and Bakery (3.1 miles)
• Memphis Sports Pub (3.1 miles)
• Salsa Mexican Restaurant (3.3 miles)
• Gibson's Donuts (3.4 miles)

Transportation

• BNSF Intermodal Facility (2.6 miles)
• BNSF Railyard (2.8 miles)
• Memphis Air Traffic Control Center (3.8 miles)
• FedEx AOC (4.2 miles)
• FedEx Hangar 26 (4.3 miles)
• Wilson Air Center (4.6 miles)
• National Car Rental (5.4 miles)

Parks

• Sea Isle Neighborhood (2.7 miles)
• Audubon Park (4.1 miles)
• Shelby Farms Park (6.1 miles)
• Chickasaw Garden Park (6.3 miles)

Hospitals

• Saint Francis Hospital (2.8 miles)
• Methodist Healthcare Employee Assistance Program (3.6 miles)
• Lebonheur Outpatient Center-East (5.2 miles)
• Methodist Surgery Center (5.9 miles)

Physicians

• Tabor Orthopedics (2.8 miles)
• The Endocrine Clinic PC (2.9 miles)
• Mid-South Retina Associates (3 miles)
• Levy Dermatology (3.3 miles)
• Passons Eye Center (3.4 miles)
• Shea Center For Ears Hearing & Balance (3.4 miles)
• Memphis Eye Care Association (3.4 miles)

Places of Worship

• Emmanuel United Methodist Church (2.8 miles)
• White Station Church of Christ (2.9 miles)
• Holy Trinity Community (4.8 miles)

Cafes

• Starbucks (3.7 miles)
• Starbucks (5.8 miles)