Durham-Hensley Health And Rehabilitation
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55 Nursing Home Road, Chuckey, TN 37641
For more information about senior living options: (844) 490-3973
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The reviewer was amazed by the facility's cleanliness and the caring, knowledgeable staff. The Greeneville facility is described as the best in the area, with a dedicated staff that ensures every resident and family is cared for. Outpatient therapy helped the grandmother extend her range of motion. The staff were friendly and cared about her general well-being. After rehab, she went home and is doing great. The facility provides a true family-like environment. The staff are described as the most caring and kind, with residents treated with love and respect. The staff made a loved one feel at home and part of the Durham community, and the facility is clean and odor-free. The rehab therapy was outstanding and helped residents return home. Privately owned and operated, the facility has a long history of serving families. It is the only facility in the area the reviewer would place a loved one. There is none better.
An elderly relative was allegedly left slumped in a wheelchair in the hallway with no staff nearby, after injections were given without contacting the family. The facility is described as terrible and old, like a wet, soggy basement, with an extreme understaffing ratio and rude nurses. Staff are accused of not taking family concerns seriously and of dangerous or negligent behavior toward a loved one. A reviewer alleges fraudulent billing and that the facility provided little to no rehabilitation services. There are claims that a patient had oxygen unhooked from the machine and staff failed to monitor them. Weekends are described as having minimal staff and no rehabilitation services.Durham Hensley has left a wide range of impressions among people who have used its services, from glowing testimonials about cleanliness, kindness, and tangible progress to troubling notes about gaps in care and questions about billing and supervision. A recurring thread across many reviews is how impressed patients and family members were by the facility's appearance and the demeanor of the staff. Several first-hand accounts specifically mention a spotless building environment and a sense that the staff are knowledgeable, attentive, and genuinely caring. One person described starting outpatient physical therapy for shoulder issues at the Durham Hensley out-patient clinic and was astonished by the building's cleanliness and the staff's competence; after a short course of therapy, they felt a significant difference and would readily recommend the business for physical needs.
In Greeneville, multiple reviewers highlighted Durham Hensley as the best option in town, underscoring the kindness and dedication of the staff. Families reported that the team works hard to ensure both residents and their relatives feel supported, often noting how well their loved ones progressed in therapy. One account praised how a grandmother who received outpatient therapy there saw noticeable improvement in her ability to extend her arms, while another story spoke to the staff's ability to treat her mother with care during an inpatient stay, with the overall impression being that the staff genuinely cared about well-being and comfort. The sentiment of a "family-like environment" appeared repeatedly, suggesting that for many, the facility's culture is a differentiating strength.
Several reviews center on positive, impactful outcomes from therapy and rehabilitation. A mother who spent a couple of weeks as an inpatient felt that the staff's friendliness and caring attitude extended beyond basic duties to support her general well-being. A separate message sang the praises of both the therapy and the transition home after rehab, asserting that the patient went home doing well and that the facility's approach supported successful recuperation. In other cases, families described the rehabilitation process as excellent, with the implication that the care extended into enabling independent activity at home, bolstering confidence in short- and long-term care options at Durham Hensley.
Beyond therapy, many reviewers celebrated the facility for its compassionate caregiving and the emotional support offered to families. A number of comments emphasized that the staff treated residents with love, respect, and a sense of belonging, with one reviewer calling the staff "the most caring and kind facility." These accounts frequently paired praise for kindness with acknowledgment of the facility's long-standing commitment; one reviewer even framed Durham Hensley as a privately owned, family-operated place that has been serving the community for seven decades, a combination that reinforced the perception of a stable, humane environment where loved ones are treated as members of a family.
There are equally strong voices of concern that remind readers not to overlook the negative experiences reported by others. A subset of reviewers described serious problems, including allegations of insufficient rehabilitation services, alleged misbilling, and a lack of clear treatment plans or discharge planning. One family recounted a troubling sequence in which a mother admitted for mobility issues received only minimal physical therapy during an eleven-day stay, with the discharge plan repeatedly delayed and the weekend period characterized by reduced staffing and no rehabilitation services. The reviewer specifically claimed that the facility billed Medicare in a way that did not reflect the care provided, and that family questions about treatment plans were dismissed rather than addressed.
Other negative experiences focused on safety and quality concerns. Several reviewers described a facility that felt old or seemed under-resourced relative to the needs of the patients. Complaints included a high patient-to-staff ratio, with one account listing a single certified nursing assistant for as many as 32 patients and frustration with what was perceived as rude nursing staff. There were alarming anecdotes about patients in distress, instances of procedures performed without proper communication to families, and allegations that supervision failed to intervene effectively. In one particularly troubling account, a family claimed that a dementia patient experienced inappropriate medication administration and a lapse in safety oversight, which culminated in a painful series of events for the patient. These narratives painted a stark contrast to the widely shared praise elsewhere in the reviews.
Toward the end of the spectrum, a reminder persisted in several reviews that experiences can vary dramatically from one case to another and from one caregiver to the next. Some reviewers who had seen positive outcomes still urged others to proceed with caution, emphasizing the importance of asking questions, requesting detailed treatment plans, and maintaining open lines of communication with the care team. The most pointed cautions came from individuals who felt they were not heard, who perceived insufficient rehabilitation services, or who believed billing practices suggested a misalignment between stated care goals and the care actually delivered. One strongly expressed opinion even warned prospective families from selecting the facility, based on personal experience of perceived neglect and mismanagement.
Taken together, the collection of reviews portrays Durham Hensley as a place of strong dualities. For many families, the facility represents a beacon of compassionate care, clean surroundings, and effective therapy that helps residents regain function and return home with dignity. The accounts that celebrate this experience describe staff who listen, engage, and treat residents as part of a close-knit community. Yet alongside these affirmations are serious, detailed critiques that raise questions about consistency of care, adequacy of rehabilitation services, management of medications and safety, and transparency in billing and discharge planning. The overall impression is a facility that has earned trust and admiration from a wide range of patients and families, while also facing significant, sometimes painful, allegations from others who experienced markedly different outcomes.
75 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-Cities Regional (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Durham-Hensley Health and Rehabilitation is an assisted living community located in Chuckey, TN. We offer a wide range of amenities and care services to ensure that our residents are comfortable, happy, and well-cared for.
Our community features a beauty salon where residents can receive professional haircuts and styling. We also provide cable or satellite TV for entertainment purposes. For those who need transportation, we offer community-operated transportation as well as transportation arrangement services for both non-medical needs and doctor's appointments.
Our residents have access to a fully equipped computer center where they can stay connected with loved ones or explore the online world. There is also a fitness room available for those who want to engage in physical activities. Our gaming room provides opportunities for fun and socializing.
We understand the importance of outdoor spaces, so we have created a beautiful garden where residents can relax and enjoy nature. Our housekeeping services ensure that living spaces are always clean and tidy. Each resident has their own private bathroom for convenience and privacy.
Meals are served in our dining room in a restaurant-style setting. We accommodate special dietary restrictions to ensure that everyone receives proper nutrition. The kitchenette allows residents to prepare their own snacks or small meals if desired.
Our small library offers a quiet place for reading and intellectual stimulation. Telephone services are available for communication needs, and we provide Wi-Fi/high-speed internet access throughout the community.
In terms of care services, we have a 24-hour call system and supervision to ensure the safety and well-being of our residents at all times. Trained staff members offer assistance with daily activities such as bathing, dressing, and transfers. Medication management is provided to ensure that medications are taken correctly. A mental wellness program is also available to support emotional health.
Our concierge services assist with various needs and inquiries, while fitness programs keep residents active and healthy. Planned day trips allow residents to explore new places, while resident-run activities provide opportunities for social engagement. Scheduled daily activities ensure that there is always something interesting happening within our community.
We are conveniently located near two physicians, providing easy access to medical care, and there are also several places of worship nearby for residents to practice their faith.
At Durham-Hensley Health and Rehabilitation, we strive to create a warm and welcoming environment where our residents feel at home while receiving the care they need.
Chuckey, Tennessee is a charming rural community with a variety of amenities to offer seniors looking for a peaceful yet convenient place to call home. The area features several places of worship for spiritual enrichment, as well as nearby healthcare facilities such as Limestone Medical Center and Rural Health Services Consortium for easy access to quality medical care. Residents can enjoy dining out at popular restaurants like Zaxby's and Fatz Southern Kitchen, or grab a quick bite at familiar chains like McDonald's and Chick-fil-A. Additionally, there are pharmacies like Corley's Pharmacy Solutions and Walgreens nearby for medication needs. For leisurely outings, seniors can visit parks like Greeneville Parks & Recreation or explore historical sites such as the Andrew Johnson National Historic Site. Overall, Chuckey offers a comfortable and serene environment for senior living with convenient amenities within close proximity.
Durham-Hensley Health And Rehabilitation is located at 55 Nursing Home Road, Chuckey, TN 37641 in Washington County, Tennessee
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