Appalachian Christian Village is an independent living community in Johnson City, TN.
Information last verified:
2012 Sherwood Dr, Johnson City, TN 37601
To contact a resident: (423) 928-3168
For more information about senior living options: (866) 208-4318
Residents mention cleanliness both positively and negatively.
Several reviewers describe the building as clean and orderly, including comments about fresh updates and an always-clean environment. Others say it does not smell clean, with accounts of an overwhelming odor. Overall, cleanliness seems to vary by visit or unit, according to what people report.
Many reviews highlight compassionate, helpful staff.
A large group of reviewers praise caregiving and day-to-day support, including staff being kind, responsive, and attentive to residents and families. Some also describe specific teams and rolesânursing, physical therapy, housekeeping, activities, and social workâas supportive and âabove and beyond.â At the same time, a smaller set of reviews criticize staff presence and follow-through when help is requested.
Some residents say help is delayed or inconsistent.
Multiple reviewers describe understaffing and say nurses or aides do not come promptly when call lights are used. Several accounts describe ignored call buttons, missing help during toileting or showers, and roommates or residents left waiting for assistance. These reports directly conflict with the reviews that describe staff as consistently present and supportive.
Some families report difficulty reaching staff.
A recurring concern in reviews is poor communication, including not returning phone calls or messages and limited updates to families. One reviewer also describes departments not coordinating around diet guidance and food-service needs. In contrast, other reviews say the team answers questions and treats families with patience and support.
Reviews question how well the faith message matches care.
Some reviewers bring up the communityâs Christian identity in positive ways, describing faith-centered care and accommodations during a pandemic. Others call the Christian branding misleading, saying the focus is on money rather than resident well-being. The theme shows up as a point of disagreement rather than a consistent customer experience.
A number of reviews raise money-related concerns.
Several reviewers say the facility takes advantage of residents or families for financial gain, including claims of upselling and prioritizing profits. One review also describes rent being raised with only short notice after moving rooms. These cost-related concerns appear alongside other reviews that frame the experience as caring and supportive.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Independent Living
Tri-Cities Regional (10 miles away)Appalachian Christian Village is located at 2012 Sherwood Dr, Johnson City, TN 37601 in Washington County, Tennessee
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