Appalachian Christian Village

Pros

• The director of nursing, the physical therapy department, the entire office staff, the doctors, the nurses, the social worker, the CNAs, housekeeping, maintenance, the dietary aides, the shower team, and the activities staff were fantastic and always went above and beyond with the patient's best interests in mind.
• Management and staff are really helpful and work hard to take care of residents.
• The facility is beautiful and staffed by compassionate workers who really care about their patients.
• The facility is very clean and the staff are helpful.
• The administrator is kind and compassionate.
• The facility is always clean and the employees are kind and answer questions.
• The housekeeping staff and personal care do a great job.
• Cornerstone has shown compassion and love for patients and their families.
• Tracey C., Carol, and Darren M. went above the call of duty in admissions, nursing, and finance.
• The activities workers always do a wonderful job keeping things fun around there.

Cons

• The staff are insensitive and judgmental.
• The facility has unprofessional management focused on profits.
• The place is severely understaffed and residents don't get the attention they need.
• Nurses are rarely around and unavailable when needed.
• There was a COVID outbreak that was downplayed.
• Phone calls and texts to families are not returned.
• They are money-grabbing and not truly Christian, prioritizing money over care.

Review

The collection of impressions about this care community runs the gamut from heartfelt gratitude to sharp disappointment. On the glowing end, many residents and families sing praise for the people who make up the facility: the director of nursing, the physical therapy team, the entire office staff, the doctors and nurses, the social worker, the CNAs, housekeeping, maintenance, dietary aides, the shower team, and the activities crew. One patient, Rodney M., even says he received such outstanding care that he plans to return to this place for his physical therapy after future surgeries, insisting that everyone involved was looking out for his best interests and helping him get back on track. The sentiment of thanks is echoed by others who emphasize how the staff consistently went above and beyond, with care that felt compassionate, thorough, and patient-centered.

There are several consistently positive threads about how the facility looks and works day-to-day. A number of reviewers describe things as "clean" and "very caring," noting that the staff genuinely seems to care about residents. Families also appreciate improvements under new ownership, including a renovated building that looks much better. Specific departments receive praise, such as housekeeping, personal care, and activities staff who keep residents engaged and content. Some reviews highlight particular individuals - administrative or clinical staff - who made a difference through admissions, nursing care, and financial processes, emphasizing that the team members were friendly, accommodating, present, and responsive.

Yet the same place draws strong, vociferous criticism from other voices. Some reviewers describe staff as "insensitive" and "judgemental," and others claim the facility is too focused on profits or profits-driven practices rather than the needs of residents. There are vivid accusations of being understaffed, with residents allegedly not receiving the attention they require. A subset of comments also alleges a lack of responsiveness to families - phone calls and texts not being returned, and social workers failing to connect families with needed resources in a timely manner. In these accounts, residents and their loved ones feel neglected or dismissed, particularly in moments of urgent need.

Some reviews take a much darker turn, recounting alarming experiences and accusations of neglect. One account describes a mother who left the facility in an ambulance after experiencing severe neglect, including a urinary issue that led to sepsis, and claims the family had to engage an elder care attorney to navigate the aftermath. The narrator condemns what they viewed as poor communication, pervasive odor in the halls, and nurses who seemed annoyed when concerns were raised. The intensity of emotion here is high, with calls to shut the facility down and warnings that the worst fears of families were realized in real, painful ways.

There are also recurring tensions around religious branding and money. A number of reviewers criticize the facility for using Christian language or branding while describing behavior that feels more about financial gain than compassion. Phrases like "Abundant Christian" and "money grabbing" appear in several comments, arguing that the emphasis on faith is superficial or exploited for profit. Some go as far as saying the facility misrepresents its Christian identity, or that the emphasis on cost control and patient pricing undermines the ethical commitments they claim to uphold. These critiques often sit alongside concerns about price hikes and the ethics of charging families during a pandemic or other crises.

Still others offer more nuanced praise that acknowledges both strengths and shortcomings. For example, some reviewers commend the administrator's accessibility and kindness, noting the administrator is personable, ambitious, and compassionate. They describe the facility as consistently clean and the staff as generally helpful and responsive to questions. In these accounts, the care environment feels personal and collaborative, with admissions, nursing, and finance teams working together in ways that help families feel supported, even as the broader concerns about staffing, consistency, and pricing persist in the background.

Taken together, the impressions reflect a community that can be deeply meaningful and positively transformative for some residents and families, while also presenting serious concerns for others. The positive stories celebrate compassionate care, clean facilities, responsive teams, and moments of genuine connection between staff and residents. The negative accounts, by contrast, underscore fears about understaffing, communication lapses, neglectful experiences, and a perceived financial calculus that prioritizes profits over people. For anyone considering this facility, the mosaic of experiences suggests a need for careful, direct engagement: visit the community, speak with multiple staff members across departments, ask pointed questions about staffing levels and response times, probe how they handle urgent family communications, and listen to the voices of current residents and their families to get a fuller sense of the day-to-day reality.

Ultimately, the sentiment landscape is complex and emotionally charged. There are stories of gratitude and trust that speak to the character and dedication of many on the team, alongside warnings and critiques that emphasize systemic issues around staffing, accountability, and the alignment between faith-promoting branding and actual resident care. For those weighing options for a loved one, this range of experiences highlights the importance of seeing the facility in person, gauging the consistency of the care, and making a decision grounded in direct observations, conversations, and the specific needs and expectations of their family member.

Restaurants

• Gourmet and Company (0.1 miles)
• Fazoli's (0.2 miles)
• Chipotle Mexican Grill (0.3 miles)
• McDonald's (0.3 miles)
• Olive Garden (0.3 miles)
• Zaxby's (0.4 miles)
• Babylon (0.4 miles)

Cafes

• Starbucks (0.2 miles)
• Open Doors Coffeehouse (1.2 miles)
• Panera Bread (1.8 miles)
• Dos Gatos Coffee Bar (2 miles)
• Starbucks (2.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.5 miles)
• Walgreens (1.6 miles)
• The Compounding Lab Johnson City (1.6 miles)
• Hillcrest Drug Store (1.6 miles)
• West Towne Pharmacy (2 miles)
• Ballad Health Pharmacy (2.1 miles)

Physicians

• Dr. Torrey J. Carlson & Associates (0.4 miles)
• Psychiatric Associates (0.5 miles)
• Sofha Sleep Center (0.6 miles)
• Tri-State Cardiology PC (0.7 miles)
• Sunrise Medical Assoc (0.8 miles)
• Appalachian Pain Rehab Associates (0.9 miles)
• Hanger Clinic: Prosthetics & Orthotics (1 miles)

Theaters

• AMC Johnson City 14 (0.6 miles)

Places of Worship

• Covenant Presbyterian Church (0.8 miles)
• St Mary's Church (1.9 miles)
• Discover Life Church (2.1 miles)

Transportation

• U-Haul Moving & Storage (1.4 miles)

Hospitals

• Franklin Woods Community Hospital (1.8 miles)
• Center For Women's Health (1.8 miles)
• James H. Quillen VA Medical Center (2.1 miles)
• Woodridge (2.4 miles)