Appalachian Christian Village in Johnson City, TN

Pros

• The staff—from the Director of Nursing to the doctors and nurses—are fantastic and consistently go above and beyond.
• Management and staff are helpful and hardworking in taking care of residents.
• The facility is clean and has very caring staff who provide impressive care.
• The building has been updated and looks much better; housekeeping and personal care do a great job; residents enjoy living there and the activities staff keep things fun.
• The facility is beautiful, with compassionate workers who truly care about their patients.
• The administrator is kind and compassionate, and the facility is always clean with friendly, responsive staff.
• The nurses and doctors are great, and the food is decent.
• Cornerstone has shown compassion for residents and their families, with staff going above and beyond in care.
• The staff create a welcoming, family-oriented environment with faith and compassion, offering a peaceful and healthy atmosphere.

Cons

• They are insensitive and judgmental.
• The place is a joke and doesn’t deserve even one star.
• The management is very unprofessional and focused on profits rather than residents.
• The facility is severely understaffed, leaving residents without the attention they need.
• The odor is overwhelming and the facility is not clean.
• The staff never return calls or messages to families.
• Residents are neglected and not properly cared for.
• They are money-grabbing and don’t keep promises.
• They claim to be Christian but prioritize money over people.
• The administrator pretends to care but nothing gets done; there is a lack of accountability.
• The facility should be shut down due to mismanagement and neglect.
• The staff can be rude and treat residents like they are a burden.

Review

Appalachian Christian Village in Johnson City, Tennessee, is best suited for seniors who need a transition-focused plan centered on short- to medium-term rehabilitation within a faith-informed, community feel. When the facility is operating at strong staffing levels and clear leadership, the rehab program is a standout, with the director of nursing, physical therapy team, social workers, and aides delivering hands-on support that helps residents regain function and return home. The environment can feel warm and purposefully designed around care, with an emphasis on engagement through activities and a receptive staff.

Those who should consider alternatives include families prioritizing consistently reliable long-term custodial care and predictable nurse response times, or those who are especially price-sensitive or wary of branding that may feel performative. Review patterns show a notable split: some residents experience excellent daily care, while others encounter gaps in attention, communication, and timely responsiveness. If ongoing family involvement is essential to secure timely calls, updates, and problem-resolution, this facility may present more risk than some other options.

The core pros, clean, updated facilities, a compassionate frontline team, and a track record of successful rehabilitation, can offset many concerns when a resident is actively pursuing recovery goals. A well-run therapy program, attentive nursing during a transition, and a robust activities roster contribute to tangible quality-of-life gains. Yet these strengths do not automatically erase the most persistent drawbacks: inconsistent staffing levels, irregular call-bell responses, and questions about accountability. For residents who need steady, 24/7 reliability, these gaps can weigh heavily against overall well-being.

Experience among families is deeply polarized. Several reviews praise the facility as clean and caring, with administrators and staff who treat residents with respect. Conversely, other families recount neglect or mismanagement, communication failures, and troubling conditions, odor, unanswered calls, and delayed or absent information during crises. The spectrum suggests a facility whose performance can swing by shift, department, or leadership period. The tension between genuine heartfelt care and reports of profit-driven administration creates real risk for families seeking steadiness and transparency.

Financial and branding dynamics add another layer of decision-making. There are repeated accusations that the Christian label is more about money than mission, with critics describing upselling and price hikes that outpace perceived improvements in care. This friction matters greatly for families navigating insurance coverage, co-pays, and long-term affordability. When care quality is not consistently aligned with cost in the eyes of family members, the decision becomes less about atmosphere and more about predictable, ethics-grounded stewardship of resources.

In sum, Appalachian Christian Village offers meaningful rehab potential, a pleasant physical environment, and frontline staff who can be exceptionally responsive under the right conditions. Those conditions include adequate staffing, transparent, timely family communication, and reasonable pricing aligned with the level of care provided. For families with a high tolerance for variability and a clear plan to stay closely involved, the facility can deliver outcomes that meet recovery goals. For others, especially those seeking unwavering long-term stability or highly transparent pricing, alternative communities deserve serious consideration. A thorough tour with pointed questions about staffing, accountability, and finance will reveal how closely this community aligns with risk tolerance, budget, and care expectations.

Restaurants

• Gourmet and Company (0.1 miles)
• Fazoli's (0.2 miles)
• Chipotle Mexican Grill (0.3 miles)
• McDonald's (0.3 miles)
• Olive Garden (0.3 miles)
• Zaxby's (0.4 miles)
• Babylon (0.4 miles)

Cafes

• Starbucks (0.2 miles)
• Open Doors Coffeehouse (1.2 miles)
• Panera Bread (1.8 miles)
• Dos Gatos Coffee Bar (2 miles)
• Starbucks (2.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.5 miles)
• Walgreens (1.6 miles)
• The Compounding Lab Johnson City (1.6 miles)
• Hillcrest Drug Store (1.6 miles)
• West Towne Pharmacy (2 miles)
• Ballad Health Pharmacy (2.1 miles)

Physicians

• Dr. Torrey J. Carlson & Associates (0.4 miles)
• Psychiatric Associates (0.5 miles)
• Sofha Sleep Center (0.6 miles)
• Tri-State Cardiology PC (0.7 miles)
• Sunrise Medical Assoc (0.8 miles)
• Appalachian Pain Rehab Associates (0.9 miles)
• Hanger Clinic: Prosthetics & Orthotics (1 miles)

Theaters

• AMC Johnson City 14 (0.6 miles)

Places of Worship

• Covenant Presbyterian Church (0.8 miles)
• St Mary's Church (1.9 miles)
• Discover Life Church (2.1 miles)

Transportation

• U-Haul Moving & Storage (1.4 miles)

Hospitals

• Franklin Woods Community Hospital (1.8 miles)
• Center For Women's Health (1.8 miles)
• James H. Quillen VA Medical Center (2.1 miles)
• Woodridge (2.4 miles)