Brookdale Johnson City

Pros

• The staff at Brookdale Johnson City is consistently described as caring, supportive, and attentive to both residents and their families.
• Residents enjoy a welcoming atmosphere where they feel safe and at home, often forming friendships with staff and other residents.
• Many reviews highlight the inviting environment, including well-maintained grounds and comfortable living spaces that do not feel institutional.
• Families appreciate the open lines of communication with the staff, ensuring concerns are addressed promptly.
• The food is frequently mentioned as nutritious and enjoyable, contributing to a positive dining experience for residents.
• Various activities and outings enhance resident engagement, helping them stay active and involved in the community.
• Brookdale's approach to individualized care allows residents to receive the attention they need while fostering close relationships with caregivers.
• The facility is noted for its cleanliness and well-maintained surroundings, creating a pleasant living environment for everyone.

Cons

• The staff at Brookdale Johnson City is described as utterly incompetent, particularly in managing an insulin-dependent diabetic resident's care, which led to a painful death without appropriate medical intervention.
• Concerns were raised about the adequacy of evening and overnight staffing levels, indicating potential gaps in care during those hours.
• One reviewer mentioned that Brookdale did not have memory care available when needed, leaving them to only pursue assisted living options.
• High costs for additional services and medication management were noted as a negative aspect of the facility.
• Although the courtyard was beautiful, one reviewer expressed disappointment over the absence of automatic doors at the facility.
• A caregiver felt that their loved one’s previous facility provided better care than Brookdale Johnson City, suggesting dissatisfaction with the level of support received.

Review

Brookdale Johnson City has garnered a mixture of reviews from residents and families, illustrating the complex experiences encountered in assisted living and memory care environments. Many families express profound gratitude for the caring support provided by staff during difficult times. For instance, one family highlighted their mother’s three-year residency at Brookdale until her passing in June 2024. They appreciated the nurturing atmosphere where she was treated like family by caregivers, allowing them to enjoy peace of mind regarding her changing needs. The open communication between family members and staff—including the Executive Director, nursing staff, activities coordinators, and caregivers—was also valued greatly. The inviting grounds and seasonal floral displays contributed positively to their experience as they felt connected to nature.

Conversely, several critiques emerged concerning specific instances of care that fell short of expectations. One poignant account described the tragic decline of a resident who was an insulin-dependent diabetic, following the administration of a high-sugar supplemental drink deemed unnecessary by some reviewers. Tragically, this led to severe complications that went unaddressed despite daily blood glucose monitoring, ultimately resulting in an agonizing death just weeks later. This harrowing incident left surviving family members feeling frustrated and betrayed by what they perceived as careless oversight from a facility that promised attentive care.

Despite some disheartening stories, many reviews reflect an overall sense of relief and contentment among other residents and their families at Brookdale Johnson City. For instance, numerous accounts celebrate the compassionate treatment received from staff on both assisted living and memory care sides since April 2023. Residents expressed appreciation for engaging daily activities, special outings when possible, and the friendly atmosphere which eliminates any institutional feel often associated with such facilities. Reviews emphasize that many residents have formed meaningful friendships while enjoying good food—further affirming Brookdale's commitment to creating a vibrant community conducive to well-being.

The welcoming environment is frequently mentioned in reviews; several new residents recounted experiences where friendly staff greeted them upon admission or during tours arranged through supportive organizations such as “A Place for Mom.” These positive first impressions ignited hope for loving engagement within this new phase in life rather than fear or anxiety about transitioning into assisted living or memory care settings. Families felt reassured knowing dedicated professionals were available around-the-clock to ensure their loved ones could thrive socially and emotionally while receiving necessary medical attention.

Critically important are discussions around staffing levels; while many praised attentiveness during daytime shifts filled with cheerful interaction between employees and residents alike, others voiced concerns about adequate numbers of overnight staff available for essential monitoring and assistance throughout all hours of operation. Addressing these issues openly may be paramount not only for service quality but also for maintaining trust among families placing their loved ones' safety into Brookdale's hands.

In conclusion, Brookdale Johnson City embodies contrasting narratives shaped by individual experiences ranging from heart-warming comfort found in genuine relationships formed with caregiving personnel to alarming situations revealing potential lapses in critical medical oversight affecting vulnerable seniors' health outcomes. As it stands now—a blend of supportive community spirit tempered with cautionary tales urges prospective residents' families towards careful consideration when selecting appropriate senior living arrangements tailored specifically toward loved ones’ unique needs while critically assessing local resources capable of addressing both day-to-day joy alongside routine medical complexities inherent within aging populations.

This part of Johnson City, Tennessee, offers a variety of healthcare options with several reputable physicians specializing in neurology, cardiology, gastroenterology, radiology, and dermatology within close proximity. Additionally, there are pharmacies nearby for easy access to medication. Places of worship such as the Covenant Presbyterian Church provide spiritual support for seniors seeking a sense of community. The Franklin Woods Community Hospital and other medical facilities ensure that quality healthcare services are readily available. For leisure activities, there are theaters like AMC Johnson City 14 and cafes including Starbucks and Panera Bread where seniors can socialize and relax. Overall, this area provides a mix of healthcare services, dining options, places of worship, and entertainment venues making it a convenient and welcoming environment for senior living in Johnson City.

Physicians

• Tri-State Mountain Neurology Associates (0.1 miles)
• Karing Hearts Cardiology (0.2 miles)
• Tri-Cities Gastroenterology (0.2 miles)
• Fish Garieann C DO (0.2 miles)
• Mountain Empire Radiology PC (0.2 miles)
• Tri-Cities Skin & Cancer (0.3 miles)
• East Tennessee Brain & Spine (0.7 miles)

Restaurants

• Panda Express (0.2 miles)
• Petro's Chili & Chips (0.3 miles)
• Freddy's Frozen Custard & Steakburgers (0.3 miles)
• Taco Bell (1 miles)
• Sahib (1 miles)
• Chick-Fil-A (1.1 miles)
• Aubrey's (1.1 miles)

Pharmacies

• Ballad Health Pharmacy (0.8 miles)
• ProCompounding Pharmacy (0.9 miles)
• West Towne Pharmacy (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.4 miles)
• Hillcrest Drug Store (1.4 miles)
• The Compounding Lab Johnson City (1.4 miles)

Places of Worship

• Covenant Presbyterian Church (0.9 miles)
• Grace Fellowship Church (2.3 miles)

Hospitals

• Franklin Woods Community Hospital (0.9 miles)
• Center For Women's Health (1.2 miles)
• Woodridge (1.3 miles)
• James H. Quillen VA Medical Center (1.7 miles)

Theaters

• AMC Johnson City 14 (1 miles)

Cafes

• Starbucks (1.4 miles)
• Open Doors Coffeehouse (1.7 miles)
• Panera Bread (1.8 miles)
• Starbucks (1.9 miles)
• Dos Gatos Coffee Bar (2.4 miles)

Transportation

• U-Haul Moving & Storage (2.1 miles)