The Waters Of Johnson City

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The Waters Of Johnson City

140 Technology Lane, Johnson City, TN 37604

For more information about senior living options: (844) 490-3973

3 from 51 reviews
5 stars
21
4 stars
2
3 stars
4
2 stars
3
1 stars
21

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    Overall Review of The Waters Of Johnson City

    Pros

    • pro Waters is a wonderful rehabilitation facility.
    • pro The place is great with awesome staff and residents.
    • pro Jeremy is described as a super nurse - always smiling, answering questions, and on time.
    • pro A CNA with 28 years of experience considers Waters one of the better facilities, noting cleanliness and happy residents, and would recommend it to family and friends.
    • pro Therapists from the contract therapy company were excellent.
    • pro Jessica Holsclaw and the Waters team have gone the extra mile to ensure care and helpfulness, including handling insurance issues, with a focus on doing things the right way.
    • pro The Waters Nursing Home staff were amazing and welcoming.

    Cons

    • pro They claim the discharge process was horrible, with medications mishandled and patients waiting hours.
    • pro They allege management lacks accountability and that staff gossip instead of providing care.
    • pro They say HIPAA rules were not followed, compromising patient privacy.
    • pro They report their father was found in a wheelchair at the nurses' station, inadequately clothed and unattended.
    • pro They state personal items like a cell phone and hearing aids disappeared or were lost.
    • pro They describe the facility as dirty and unsafe, with poor hygiene and odors in the hallways.
    • pro They criticize the food as jailhouse-like and note inconsistent basic care such as bathing and assistance.

    Review

    The Waters facility inspires a spectrum of reactions from those who have experienced it. On one end, a handful of visitors and former patients praise certain individuals and moments of care, while on the other, a long line of reviews detail alarming lapses in safety, dignity, and basic comfort. Taken together, the accounts sketch a picture of a place that can feel like a lifeline when things click with a few staffers, yet can feel profoundly broken when it doesn't - especially around discharge, daily care, and the management of residents' most essential needs.

    Several accounts center on discharge and the consistency of care during a stay. One reviewer laments not only a "horrible" discharge experience but also a sequence of missteps: walking meds were prescribed and then mishandled, and the patient waited for hours for changes or for basic needs to be attended to. The same story stresses a broader pattern during the stay - care routines that were inconsistent or neglected, with residents left waiting while their basic needs were unmet. The impression many readers come away with is that, even if therapies and supports exist in theory, the actual day-to-day execution often fails to meet the doctor's orders or the family's expectations. This sentiment is echoed by another reviewer who describes a rapid decline in a loved one's condition after an experience at the facility, a decline they attribute to inadequate therapy, insufficient attention to hygiene, and insufficient access to water and clean clothing.

    The reported atmosphere at the nursing station compounds these concerns. A recurrent theme is the perception of poor professional conduct among staff: management is described as nearly nonexistent or overly insular, while the nursing station is depicted as a space for socializing, gossip, and even looking at phones rather than attending to residents. HIPAA concerns surface in several voices, with accusations that patient privacy is sometimes ignored. One particularly vivid paragraph recounts a resident found in a wheelchair near the nurses' station, dressed in an inappropriate and revealing way, with little to no attention paid to him as others called out for help. The tone throughout these passages is one of alarm and frustration - that care is not simply about medical tasks, but about basic respect, dignity, and responsiveness.

    There are also repeated allegations about loss or mismanagement of residents' personal belongings. Stories of clothing being misplaced or taken, hearing aids going missing in laundry, and even a walker being lent to another resident illustrate a broader pattern of disorganization and insufficient safeguards against theft and misplacement. One account describes a resident's cell phone "mysteriously taking a walk," with the family left to constantly chase what should have been simple, dependable access to essentials. In another narrative, the resident ends up in a probate of "capri pants" and an uncovered, uncomfortable state - scenarios that underscore fears about basic daily care and the risk of exposure to discomfort or embarrassment.

    Food, hygiene, and environment emerge as other major touchpoints. Several reviewers describe the food as being subpar - comparing it to jailhouse fare - and note inconsistent hygiene practices, including periods when residents were not bathed or properly cleaned as needed. The physical building itself is criticized as aging and in need of a complete overhaul, with some reviewers labeling the condition unsafe or hazardous and suggesting the state should inspect more closely. Alongside these concerns, there are mentions of skin breakdown and overall decline when proper protocols for bathing, turning, and monitoring were not consistently followed. Therapy experiences, when delivered by contractors, are singled out as the only truly positive element by some, while others point out that therapy was not delivered as prescribed or was interrupted by other administrative or logistical issues.

    Amid the chorus of concern, there are pockets of praise that remind readers not all experiences are identical. A number of reviewers single out specific staff who stood out in a positive light. Jeremy, described as a nurse who made a patient feel "like home" and part of a family, is highlighted repeatedly as a bedside caregiver who went above and beyond. Zac, another nurse on the night shift, is credited with ensuring needs were met even during late hours when sleep would be difficult. Jessica Holsclaw, described as a regional director of business development, is praised for going the extra mile to coordinate care, insurance issues, and communications with families. In one review, a social worker and activities coordinator are singled out as exceptions to the otherwise negative tone, suggesting that a thoughtful, person-centered touch still exists in the building. A CNA with 28 years of experience offers a more balanced view, calling the facility "one of the better ones" in a crowded field, noting cleanliness and generally happy residents when compared to other places.

    Interwoven with these experiences are cautions about reliability and process. Several reviewers advise future families to demand written copies of any policies cited by staff, verify state requirements, and push for documentation before agreeing to a plan of care. Promises that something is "policy" or "state policy" should be backed by tangible proof, they argue, to avoid the kind of back-and-forth they experienced when discussions turned to what could or could not be provided. There is also a recurrent call to advocacy: your voice matters, they insist, and being present, asking questions, and pressing for accountability can make a meaningful difference in how care is delivered and how issues are resolved.

    Ultimately, the narrative around Waters is not a single story but a mosaic of experiences, some deeply negative and others moderately hopeful. It's clear that the facility has the capacity to deliver compassionate, attentive care in particular moments and for particular staff members, even as many families report alarming gaps in safety, dignity, and basic care. Prospective families and patients are urged to research thoroughly, visit with a critical eye, and insist on clear, written policies and written assurances about therapy delivery, medication management, hygiene, privacy, and incident reporting. The underlying message from the collective reviews is that while there are commendable staff and moments of excellence, there are substantial and persistent concerns that must be addressed to ensure consistent, high-quality care for every resident.

    Features

    Housing

    • 84 resident community capacity 84 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Tri-Cities Regional (10 miles away) Tri-Cities Regional (10 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Waters of Johnson City is an assisted living community located in the charming city of Johnson City, TN. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    For added convenience, the community provides beauty salon services, cable or satellite TV access, and community-operated transportation. Residents can also enjoy the use of a computer center, gaming room, small library, fitness room, and outdoor spaces such as a garden. Wi-Fi/high-speed internet is available throughout the premises.

    The living quarters are fully furnished and include private bathrooms for each resident. Housekeeping services are provided to maintain cleanliness and tidiness.

    Residents can indulge in restaurant-style dining where they can savor delicious meals prepared by the community's staff. Special dietary restrictions are accommodated, including diabetes diet options. For those who prefer cooking their own meals or snacks, each living unit comes with a kitchenette.

    The staff at The Waters of Johnson City is dedicated to ensuring the well-being of residents by providing assistance with activities of daily living like bathing, dressing, and transfers. Medication management services are also available for residents who require it. A 24-hour call system and supervision further enhance safety and security within the community.

    To promote mental wellness and socialization among residents, a variety of activities are provided on a daily basis. These include fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to assist residents with any additional needs or requests.

    Located in close proximity to various amenities and services in the area, The Waters of Johnson City offers convenient access to cafes, pharmacies, physicians' offices, restaurants, transportation options (both medical and general), places of worship,and theaters. Additionally,the presence of hospitals nearby ensures access to quick medical care if needed.

    With its comprehensive amenities and care services as well as its convenient location close to numerous local facilities,the Waters of Johnson City provides a comfortable and supportive environment for seniors seeking assisted living in Johnson City, TN.

    Nearby Places of Interest

    Physicians

    • East Tennessee Brain & Spine (0.2 miles)
    • The John Lawson Surgical Group (0.2 miles)
    • Colon & Rectal Surgery Consultants P c (0.3 miles)
    • The Urology Clinic (0.3 miles)
    • Ear Nose & Throat Associates (0.3 miles)
    • FirstChoice Family Practice (0.4 miles)
    • Johnson City Internal Medicine Associates (0.4 miles)

    Hospitals

    • Franklin Woods Community Hospital (0.3 miles)
    • Center For Women's Health (0.5 miles)
    • Woodridge (2 miles)
    • James H. Quillen VA Medical Center (2.4 miles)

    Restaurants

    • Kickback Jack’s (0.5 miles)
    • Aubrey's (0.5 miles)
    • Carrabba's Italian Grill (0.7 miles)
    • Panda Express (0.8 miles)
    • Petro's Chili & Chips (0.9 miles)
    • Freddy's Frozen Custard & Steakburgers (0.9 miles)
    • IHOP (1 miles)

    Places of Worship

    • Covenant Presbyterian Church (0.8 miles)
    • Discover Life Church (2.1 miles)

    Cafes

    • Panera Bread (1.1 miles)
    • Starbucks (1.3 miles)
    • Open Doors Coffeehouse (2.2 miles)
    • Starbucks (2.6 miles)

    Theaters

    • AMC Johnson City 14 (1.2 miles)

    Pharmacies

    • CVS Pharmacy (1.2 miles)
    • Walgreens (1.3 miles)
    • Ballad Health Pharmacy (1.5 miles)
    • ProCompounding Pharmacy (1.6 miles)
    • West Towne Pharmacy (1.8 miles)
    • Walgreens (1.8 miles)
    • Hillcrest Drug Store (2 miles)

    Transportation

    • U-Haul Moving & Storage (1.6 miles)

    Frequently Asked Questions

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