Sentinel Homecare

Pros

• The company shows a willingness to apologize for their shortcomings.
• They emphasize the importance of caring for veterans in their mission statements.
• Management expresses intentions to provide continuity of care.
• There is a commitment to finding solutions, even if the execution falls short at times.

Cons

• The management of the company consistently fails to fulfill their promise of having all shifts covered.
• They claim to care for veterans, but their actions suggest otherwise.
• There is a lack of continuity of care as caregivers are frequently changed, disrupting service for clients.
• On multiple occasions, no caregivers showed up for scheduled shifts.
• They blamed the family's inability to train caregivers on a lack of consistency rather than acknowledging their shortcomings.
• Despite apologizing profusely, the company has made no real changes to address these issues.
• The company appears to prioritize profit over providing adequate service to clients by taking on more clients than they can effectively support.

Review

The management of the company in question has faced severe criticism from clients, particularly regarding their operational practices and commitment to care. A common theme in the feedback is the apparent failure to fulfill promises made to clients, especially concerning shift coverage. Many clients have expressed frustration at the company's assurances that all shifts would be adequately staffed. However, this has not been the case, leading to significant disruptions in service. The feeling among clients is that they cannot depend on the company to provide the necessary care for their loved ones.

Compounding these issues is a perceived lack of genuine concern for veterans, despite claims that prioritize their well-being. Clients have voiced strong disappointment, alleging that the company does not truly care for its veteran clientele as it professes. This sentiment reflects a broader expectation that organizations serving vulnerable populations should uphold high standards of integrity and commitment. When caregivers are unavailable or inconsistent, it becomes increasingly difficult for caregivers and families alike to trust that their needs are being met.

One alarming trend noted was the inconsistency with which caregivers were assigned to shifts. There were instances reported where caregivers changed mid-shift without notice, leaving both clients and family members unsettled about the quality of care provided during such transitions. A specific case involving a 93-year-old veteran illustrated this issue painfully: over two months, attempts to establish a stable caregiver relationship proved futile due to frequent changes in staffing assignments. This lack of consistency hampers efforts to build rapport and trust between caregivers and patients, particularly crucial in elder care situations where familiarity can greatly enhance comfort and effectiveness.

Moreover, there’s an implication in client reviews that management blames families when things go wrong instead of taking accountability for shortages or mismanagement. Feedback reflects frustration at being made to feel responsible for problems stemming from direct management failings. When service gaps are encountered—such as multiple days without any caregiver present—the apologetic tone from management rings hollow when no substantive changes occur following these failures.

Clients have also raised concerns about staff training—or rather, the lack thereof—which has further contributed to ongoing turmoil within care delivery. The inability or unwillingness of management to provide consistent personnel means potential new hires never receive adequate training or integration into their roles before being thrown into challenging situations with fragile populations like elderly veterans. Such negligence negatively impacts everyone involved: families are left worrying about their loved ones' health while caretakers face immense pressure in unfamiliar environments without proper support.

Ultimately, many reviews suggest an overarching focus on financial gain rather than prioritizing client well-being—a viewpoint that might contribute significantly to dissatisfaction among clients seeking reliable and compassionate services for themselves or their loved ones. It appears that by taking on more clients than can reasonably be supported by available staff—while simultaneously failing to maintain continuity of care—the company has put profit over principle undermining its core mission purportedly centered on client welfare.

In summary, these collective experiences depict a troubling landscape at this organization where pledges made regarding quality service remain unfulfilled; aunties regarding veteran care appear more like marketing slogans than operational realities; caregiver consistency remains elusive; true responsibility is deflected onto families; appropriate training processes fail; and overall commitment seems overshadowed by fiscal ambitions at the expense of those relying on such essential services.

This area of Johnson City, Tennessee offers convenient access to a variety of essential services and amenities for seniors. With multiple pharmacies nearby, medication management and healthcare needs can be easily met. There are also numerous dining options ranging from fast food to more upscale choices, ensuring a variety of culinary experiences. Additionally, the proximity to hospitals and physicians' offices provides peace of mind in case of medical emergencies or routine check-ups. For leisure activities, there is a movie theater nearby as well as cafes for socializing with friends or enjoying a cup of coffee. Places of worship are also within reach for those seeking spiritual fulfillment. Overall, this area provides convenience, accessibility, and a range of options for senior living in Johnson City.

Pharmacies

• Ballad Health Pharmacy (0.1 miles)
• ProCompounding Pharmacy (0.2 miles)
• Walgreens (0.4 miles)
• West Towne Pharmacy (0.4 miles)
• Hillcrest Drug Store (1.1 miles)
• The Compounding Lab Johnson City (1.1 miles)
• CVS Pharmacy (1.9 miles)

Restaurants

• Taco Bell (0.3 miles)
• Sahib (0.4 miles)
• Chick-Fil-A (0.4 miles)
• Petro's Chili & Chips (0.5 miles)
• Freddy's Frozen Custard & Steakburgers (0.5 miles)
• Panda Express (0.6 miles)
• Cootie Browns (1.2 miles)

Hospitals

• Woodridge (0.6 miles)
• James H. Quillen VA Medical Center (1.2 miles)
• Franklin Woods Community Hospital (1.6 miles)
• Center For Women's Health (1.9 miles)

Physicians

• Woodridge Outpatient Services (0.6 miles)
• Ask-A-Nurse (0.6 miles)
• Regional Cancer Center (0.6 miles)
• Appalachian Radiation Oncology Associates, PC (0.6 miles)
• Appalachian Neurosurgical Clinic (0.6 miles)
• Bharti Plastic Surgery (0.7 miles)
• Etsu Physicians and Associates (0.7 miles)

Cafes

• Starbucks (1.4 miles)
• Open Doors Coffeehouse (1.7 miles)
• Starbucks (1.8 miles)
• Dos Gatos Coffee Bar (2.2 miles)
• Panera Bread (2.5 miles)

Theaters

• AMC Johnson City 14 (1.4 miles)

Places of Worship

• Covenant Presbyterian Church (1.5 miles)
• Grace Fellowship Church (1.7 miles)
• St Mary's Church (2.3 miles)
• Islamic Center Of Northeast Tennessee (2.3 miles)