Lakebridge Health Care Ctr in Johnson City, TN

Pros

• Wes is a great administrator who genuinely cares about patients and high quality.
• The staff are wonderful to work with and highly caring.
• The care teams surround residents with love and warmth.
• Management is excellent and goes above and beyond for families.
• Staff personally help with residents' laundry to support families.
• The facility is clean, well maintained, and free of odors.
• The activity program for residents is excellent and engaging.
• The therapy program is outstanding and individualized to maximize independence.
• The nursing care is compassionate and attentive.
• The atmosphere at Lakebridge feels like a family, with love and compassion shared.
• The office and administrative staff are helpful and available for questions.
• There have been significant improvements with new leadership and management.

Cons

• Lakebridge is described as a for-profit dump where profits seem to outweigh residents' care.
• The food is terrible and portions are inadequate.
• The staff allegedly ignore call lights, lingering at the nursing station instead of helping residents.
• There were extended periods without hot water and shortages of diapers, affecting basic care.
• A family member was left sitting in their own waste, and concerns about scabies treatment were denied.
• The administrator is described as difficult to work with and not trustworthy.
• Floors were sticky and cleanliness was questioned due to dirty mop practices.
• There was a lack of discharge planning, leaving residents feeling trapped.

Review

Lakebridge Health Care Center in Johnson City is best suited for families seeking a warm, relationship-driven environment where rehabilitation and daily social engagement are prioritized. It works well for relatives who respond positively to compassionate staff, appreciate visible leadership, and want a homey feel with robust activity options. Those needing meticulous, always-on medical oversight or a luxury, squeaky-clean facility may be better served elsewhere. Families looking for steady, highly predictable discharge planning or consistently flawless nutrition should also consider alternatives. The community's strength lies in human-centered care delivered by people who remember residents' names and daily preferences, not in glossy amenities or rigid clinical protocols.

The strongest positives lie in the people. Administrators and many front-line staff are repeatedly praised for kindness, availability, and genuine regard for residents and families. The rehab program is repeatedly described as effective, with physical therapy and other therapies delivering measurable independence for older adults recovering from hospital stays. The activity calendar is lively, and staff engagement with residents during daily routines and events is a recurring highlight. Cleanliness and maintenance are frequently noted, contributing to a welcoming, home-like atmosphere. When leadership stabilized under new administration, many reviewers observed tangible improvements in morale and day-to-day operations, reinforcing a sense that Lakebridge can align with families' expectations when properly guided.

But the full picture remains complex. A number of reviews recount experiences that range from troubling to dire: discharges or discharge planning that never materialized, calls for attention unanswered for long stretches, and moments when residents appeared uncomfortable or inadequately monitored. Several families describe insufficient meal variety or portion sizes, with perceived lapses in responsiveness during emergencies or routine care. Some accounts depict a facility struggling with odors, inconsistent housekeeping, or delayed attention to vitals and daily needs. There are unmistakable concerns about management practices, communication barriers, and even experiences suggesting patient neglect or mistreatment. The spectrum is wide enough that families must weigh a credible, compassionate staff against real risks that have shaken trust.

Despite these tensions, the critical pro of human connection often offsets the cons for families who prioritize trust, warmth, and a steady path to rehabilitation. When Lakebridge operates under attentive leadership, residents feel known, cared for, and engaged. The rehab team can deliver meaningful gains, and the sense of family within the halls helps families weather difficult chapters - such as hospice or end-of-life care - more smoothly than in facilities where staff turnover or impersonal routines dominate. The best outcomes arise when families are active partners, asking pointed questions about discharge planning, meal service, and daily monitoring, and when the facility's leadership remains accessible and accountable.

Who should consider alternatives? Families whose primary criteria center on flawless daytime monitoring, rapid responsiveness to every call bell, perfectly predictable meals, or a pristine, luxury environment may find stronger matches elsewhere. Those with significant anxiety about medical oversight or who require unwavering consistency in staffing and procedures - without the variability that has appeared in some reviews - may want to visit competitors and compare state inspection histories and current leadership stability. While Lakebridge can be a compelling choice for the right person, it benefits from vigilant oversight by families who will stay closely connected to care plans and daily routines.

Practical move for decision-makers is to test the waters with a targeted visit and candid conversations. Inspect current staffing levels and turnover, request a tour focused on dining, housekeeping, and call-response times, and speak with the administrator and the head of nursing about discharge planning processes. Ask for recent activity calendars to verify the availability and variety of therapeutic programs, and probe behind-the-scenes metrics such as infection control, medication administration, and oxygen monitoring practices. If the current leadership and the care philosophy align with the family's expectations, Lakebridge can be a strong, loving home that supports rehabilitation and meaningful daily life. If not, it's prudent to benchmark against alternatives with steadier oversight and a more polished daily operation.

This area of Johnson City, Tennessee offers convenient access to a variety of healthcare services, including physicians' offices, hospitals, and pharmacies within a short distance. Residents can easily access quality medical care at facilities such as East Tennessee Medical Associates and Woodridge Hospital. In addition to healthcare amenities, there are several dining options nearby ranging from fast food chains like Chick-Fil-A and Taco Bell to specialty restaurants like Sahib and Knight's Pizza. Places of worship such as Grace Fellowship Church and the Islamic Center provide spiritual support for residents seeking a religious community. For leisure activities, seniors can enjoy cafes like Starbucks and Dos Gatos Coffee Bar for socializing with friends or catching up on reading. The AMC Johnson City 14 theater is also located nearby for entertainment options. Overall, this part of Johnson City offers a mix of essential services and recreational opportunities for seniors considering the area for living.

Physicians

• East Tennessee Medical Associates, PC (0.1 miles)
• Bharti Plastic Surgery (0.6 miles)
• Etsu Physicians and Associates (0.6 miles)
• Woodridge Outpatient Services (0.6 miles)
• First Choice Healthcare Family (0.7 miles)
• Ask-A-Nurse (0.8 miles)
• Regional Cancer Center (0.8 miles)

Hospitals

• Woodridge (0.7 miles)
• James H. Quillen VA Medical Center (1.6 miles)
• Franklin Woods Community Hospital (2 miles)
• Center For Women's Health (2.3 miles)

Restaurants

• Chick-Fil-A (0.7 miles)
• Taco Bell (0.7 miles)
• Sahib (0.8 miles)
• Petro's Chili & Chips (1 miles)
• Freddy's Frozen Custard & Steakburgers (1 miles)
• Panda Express (1.2 miles)
• Knight's Pizza (1.4 miles)

Pharmacies

• ProCompounding Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Ballad Health Pharmacy (0.7 miles)
• West Towne Pharmacy (1 miles)
• Hillcrest Drug Store (1.8 miles)
• The Compounding Lab Johnson City (1.8 miles)
• CVS Pharmacy (2.7 miles)

Places of Worship

• Grace Fellowship Church (1.2 miles)
• Islamic Center Of Northeast Tennessee (1.5 miles)
• Covenant Presbyterian Church (2.2 miles)
• St Mary's Church (2.9 miles)

Cafes

• Starbucks (1.8 miles)
• Open Doors Coffeehouse (2.5 miles)
• Starbucks (2.6 miles)
• Dos Gatos Coffee Bar (2.9 miles)
• Panera Bread (3 miles)

Theaters

• AMC Johnson City 14 (2.2 miles)