Consulate

Pros

• The staff made her feel welcomed and well cared for.
• The nurses and CNAs were kind, friendly, and made her feel special.
• The physical therapy department was genuine, helpful, and supportive.
• The therapists are fantastic and very knowledgeable.
• The administrative staff are extremely helpful in answering questions and keeping families informed.
• The facility is clean, smells good, and provides a pleasant environment.
• The dietary team checked on patients to ensure their needs were met, and the food was good.
• Every department is led with professionalism, confidence, and care.
• The new ownership and management have improved the quality of life and care for residents.
• Residents are thriving, progressing in therapy, and enjoying activities.
• The care team treats residents with respect and makes them feel at home.
• The facility is a good place for loved ones, with ongoing communication and care.

Cons

• One reviewer stated there was no call button; residents had only a bell that no one heard due to insufficient staffing.
• A reviewer claimed the facility only cares about money.
• A former employee alleged the center went an entire weekend without linen to change beds and lacked pads or sheets, compromising hygiene.
• A reviewer described CNAs as unprofessional and not wiping patients during brief changes.
• One reviewer warned not to let a loved one stay at the facility.

Review

Chattanooga's Viviant Healthcare Center has become a place where many families describe feeling welcomed, cared for, and involved in a compassionate team effort. Across numerous reviews, families paint a picture of a facility that has grown noticeably since Viviant Healthcare bought the building earlier in the year. The tone is clear: when the care team is aligned and resources are in place, residents experience meaningful progress and a supportive atmosphere that helps both patients and their families feel more at ease during difficult times.

For some families, the shift has been life-changing. One reviewer shared a deeply personal journey, describing a long recovery that required therapy, treatments, and a major adjustment in mobility. They emphasized that the therapy department stood out - praising physical therapy, wound care, and ongoing encouragement. They highlighted individual staff members who made a big difference: Nancy in housekeeping for her meticulous room care, Radio in dietary for attentive meal accommodations, Elvie who brought levity with songs, and Nikki for skilled wound care. The day and night teams were noted for their consistent goodbyes and reassuring routines, contributing to a sense of dependable continuity. Overall, this person spoke of a wonderful experience during a challenging time and expressed a strong recommendation for the facility.

The care extends beyond therapy to a cohesive nursing and rehab team. Reviewers repeatedly commend the nursing staff and CNAs for kindness, attentiveness, and professionalism. The joint effort of nursing, physical therapy, and occupational therapy is described as a well?oiled machine by some families - an environment where residents feel safe, heard, and supported. The emphasis on high-quality communication is a recurring theme, with many noting that updates and explanations come regularly, and that care plans are revisited in a structured way. One reviewer even highlights a sense of top-tier care across departments, citing a partnership between therapy, nursing, and support services as central to their loved one's improvement and comfort.

The facility's atmosphere and operations are frequently described as a bright spot. Several reviewers mention the facility's atmosphere as calm and pleasant, noting that it is not overly large, tucked away in a quieter area, and surrounded by trees. The property is described as clean, smelling fresh, and inviting. Families report that the staff's warmth translates into day-to-day experiences - greeting guests warmly from the moment they walk in and maintaining a steady rhythm of updates and check-ins. Activities and entertainment are highlighted as part of a holistic approach to healing and well-being, with residents seen actively participating and enjoying themselves. The food is often mentioned positively, with residents and families noting that staff take care to accommodate tastes and dietary needs, reinforcing the impression of a well-rounded program that supports both physical recovery and quality of life.

Leadership and family involvement emerge as important drivers of the positive impressions. Several reviews point to visible leadership and structured communication as key differences after the ownership change. A specific staff member, Katrina Jacobs, is highlighted for guiding families smoothly through transitions and helping with hospital visits, doctor communications, and insurance coordination. The sentiment is that Viviant's leadership has introduced clear processes and a patient-centric mindset, which families appreciate during what can be an emotionally and logistically complex time. The possibility of meeting with department heads on a quarterly basis to discuss needs and receive updates is cited as an example of proactive, transparent management that helps families feel informed and reassured.

Despite the overwhelmingly positive tone, the reviews include a note of caution. One former employee's account describes significant concerns about care quality, hygiene, and overall professionalism, including a weekend without clean linens and inadequate supplies, as well as routine lapses in personal hygiene and unclean conditions. This single negative perspective stands in contrast to the many stories of excellent care and strong teamwork, serving as a reminder that experiences can vary and that staffing pressures or past issues may still affect perceptions for some individuals. It underscores the importance of ongoing attention to staffing levels, hygiene practices, and consistent bedside care to maintain trust.

In sum, Viviant Healthcare of Chattanooga is described by many families as a facility that has made meaningful progress under new ownership. The combination of dedicated therapists, skilled nursing staff, attentive dietary and support services, and a culture of open communication appears to empower residents to make tangible improvements while helping families feel heard and involved. The prevailing message is one of care, competence, and a genuine willingness to adapt and grow - an environment where residents can feel at home, even as they work toward recovery and ongoing well-being. While a few voices urge caution and remind readers that no facility is perfect, the majority of testimonials celebrate the compassionate, collaborative care they or their loved ones have received.

This area of Chattanooga, Tennessee, offers a variety of healthcare services with a range of physicians specializing in advanced surgical concepts, bariatrics, and family medicine conveniently located within a few miles. There are also several pharmacies nearby for easy access to medication and health supplies. For dining options, there are popular chain restaurants like Panda Express and Zaxby's as well as upscale choices like Ruth's Chris Steak House. Parks such as Imagination Station and East Brainerd Heritage Park provide opportunities for outdoor recreation and relaxation. Additionally, there are cafes like Starbucks and Panera Bread for socializing with friends or enjoying a quiet cup of coffee. Places of worship like Christ United Methodist Church and Ridgedale Baptist Church are available for spiritual nourishment. Overall, this area offers a mix of healthcare facilities, dining options, recreational spaces, and community resources that may appeal to seniors looking for a vibrant and convenient place to live in Chattanooga.

Physicians

• Advanced Surgical Concepts (2.1 miles)
• Parkridge Valley Adult & Senior Campus (2.3 miles)
• Chattanooga Bariatrics (2.4 miles)
• Vincent A Viscomi MD (2.4 miles)
• Erlanger Ooltewah Family (2.7 miles)
• Erlanger at Volkswagen Drive (2.8 miles)
• Urgent Care Family Medicine (2.9 miles)

Restaurants

• Drake's Chattanooga (2.4 miles)
• Panda Express (2.5 miles)
• Zaxby's (2.5 miles)
• Ruth's Chris Steak House (2.5 miles)
• Arby's (2.5 miles)
• Forbidden City Restaurant (2.5 miles)
• Miller's Ale House (2.5 miles)

Pharmacies

• Walgreens (2.4 miles)
• Walgreens (2.8 miles)
• Designer Drugs (2.9 miles)
• ""Walmart Stores"" (3.1 miles)
• Moore & King Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Walmart Photo Center (4 miles)

Parks

• Imagination Station (2.7 miles)
• East Brainerd Heritage Park (3 miles)

Cafes

• Starbucks (2.7 miles)
• Panera Bread (2.9 miles)
• Lola Beans Coffee (3 miles)
• Starbucks (3.2 miles)
• Starbucks (4.2 miles)
• Starbucks (6.1 miles)
• Starbucks (6.3 miles)

Places of Worship

• Christ United Methodist Church (2.7 miles)
• Ridgedale Baptist Church (3.8 miles)
• New Covenant Fellowship Church (6.3 miles)

Hospitals

• Atrium Imaging Center (2.8 miles)
• Cleveland Imaging (3.1 miles)

Theaters

• Regal Hamilton Place (3.2 miles)

Transportation

• CHA employee lot (5 miles)