Overall Review of Westside Living Center
common
45 reviews mention this
Staff warmth and helpfulness vary
Residents and visitors frequently describe staff as kind, professional, and helpful.
Many reviewers say staff members were friendly, attentive, and willing to answer questions, and several describe being greeted warmly when they arrived. Some families also praise specific nurses and therapists for responsiveness and for explaining care or progress. At the same time, other reviewers report rude or unprofessional interactions and say care sometimes fell short, suggesting the experience is not consistent across everyone and every shift.
caveat
9 reviews mention this
Cleanliness and upkeep raise concerns
Several residentsā family members report the facility felt dirty or run down.
A recurring concern is that the building, rooms, or environment felt filthy, old, or run down to some reviewers. Others mention odors, outdated conditions, or equipment and room issues as part of why they would not recommend the facility. A smaller number of reviewers do describe the facility as clean and well kept, but the negative cleanliness reports show up often enough to be a meaningful caveat.
common
8 reviews mention this
Activities keep residents engaged
The activities program gets frequent praise for keeping residents engaged.
Reviews repeatedly mention an active activities department, with residents attending events and participating in community-style activities. Families describe parties and themed events, including holiday and local community gatherings, as well as staff members working to involve residents. A few reviewers also connect activities to better moods or smiles, reinforcing that engagement is a noticeable part of daily life for many residents.
caveat
10 reviews mention this
Delayed help and hard communication
Some reviewers describe delays getting help or answers.
Several reviews say call lights took too long to be answered or that residents were not checked on regularly when assistance was needed. Others describe difficulty reaching staff or getting updates, including missing paperwork answers and long waits before someone returned. Short staffing and inconsistent follow-through appear alongside these complaints, making communication and response time a recurring issue.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.