Westside Living Center in Greenville, SC

Pros

• The staff are friendly, attentive to patients’ needs, and professional.
• The nurses demonstrate integrity and advocate for patients’ rights.
• The West Village team is amazing, kind, and clearly dedicated to making residents feel cared for and supported.
• The leadership is actively working to make the facility a top-tier place for recovery.
• The activities department creates a vibrant, engaging environment with diverse events.
• Heather, the activities director, goes above and beyond to keep residents involved.
• The therapists are willing and able to answer questions and teach families how to assist at home.
• The facility is clean, well maintained, and feels like a home environment.
• Visitors report positive experiences and feel welcomed by the staff.
• The staff and CNAs regularly go above and beyond in caring for residents.
• The environment is described as friendly, warm, and supportive, with residents treated like family.

Cons

• Mary's actions were deeply inappropriate and alarming, as she pressured the uncle to take pain medication and interfered with his right to refuse.
• The facility was dirty and outdated, with patients not being turned or changed regularly, leading to bed sores and unresolved issues.
• Calls for help often took too long to be answered, sometimes 30 to 45 minutes.
• Some staff were rude, unhelpful, and unprofessional, eroding trust in the care provided.
• Short staffing was a chronic issue, contributing to inadequate and delayed care.
• There were reports of belongings or money going missing from patients, indicating theft.
• Residents were described as being heavily medicated to keep them incapacitated, rather than adequately cared for.
• The environment was described as unsafe and neglectful, with problems like failing to provide water when needed and generally poor living conditions.

Review

Westside Living Center in Greenville, SC is best suited for families that prioritize intensive rehabilitation and an engaging, community-oriented daily life. The facility can deliver solid post-acute therapy and a social environment where activities and interaction help residents feel connected. It is a practical choice for someone who wants visible progress in mobility and a program that emphasizes engagement, rather than a pristine, spa-like setting. However, those whose primary concern is ironclad safety, consistent staffing, and immaculate upkeep should consider other options. The reality in reviews shows meaningful gains in rehab mixed with repeated warnings about care gaps and operational fragility.

On the positive side, the rehab and therapy teams receive persistent praise for knowledgeable, hands-on approaches. Families note that nurses and therapists advocate for residents, explain choices clearly, and take time to teach families how to support progress at home. The activity department often stands out: activities directors like Heather are highlighted for creativity, warmth, and a genuine effort to involve residents in the broader community. The leadership’s stated push to remodel and invigorate the campus translates into a more vibrant, people-focused atmosphere that residents and families perceive as a real shift toward a higher-quality daily experience. In short, when the care plan aligns with therapy-led recovery and social engagement, Westside can feel like a nurturing, hopeful place.

Yet the most consequential concerns cluster around safety, consistency, and dignity of care. Multiple reviews recount distressing incidents that undermine trust: a therapist pressuring a resident to take pain medication against his clearly stated wishes, and the patient’s right to refuse being openly challenged. Such conduct crosses professional and ethical lines and leaves families worried about medical autonomy and the integrity of the care team. Other complaints point to chronic understaffing, delayed responses to calls, and a pattern of neglect in basic needs, water, assistance with hygiene, and timely wound care. Several accounts describe dirty, outdated facilities, routine maintenance shortfalls, and even serious incidents like bedsores or UTIs that remained inadequately addressed for extended periods. The most alarming feedback involves alleged abuse, theft, and staff that appear dismissive or unresponsive when concerns are raised. Taken together, these reports paint a portrait of a place where promising rehab progress can be overshadowed by fundamental safety and quality-of-care risks.

The critical tension, then, is whether the up-front gains in rehab progress and the warm, activity-rich environment can outweigh the persistent red flags. When the focus is on structured therapy, clear communication from compassionate nurses, and a thriving calendar of events, Westside offers a credible path to improved function and a sense of belonging. For families who can establish strong oversight, insist on transparent care plans, and verify daily care routines through visits and firsthand observation, the positives can feel tangible enough to justify a stay. However, the cons are not fleeting or minor; they represent systemic weaknesses that can directly affect a resident’s health, safety, and dignity. The risk-to-reward calculation hinges on the reliability of staffing, the rigor of wound and hydration management, and the trust that leadership will address complaints decisively and consistently.

For families weighing options, a practical decision framework matters. Ask specifically about staffing ratios and how shifts are covered during peak hours; request recent wound-care outcomes and hydration protocols; probe for concrete examples of how medication decisions are documented and communicated to families; and demand a transparent briefing on any past incidents and how they were resolved. Tour with a critical eye: inspect room cleanliness, odor, and the state of furniture and equipment; observe how quickly aides respond during a live call; review the facility’s maintenance log and any recent remediation efforts from the remodel; and speak with multiple residents and their families to gauge consistency in tone and responsiveness. It is essential to verify that a solid, ongoing plan exists for preventing dehydration, bedsores, and missed medications, and to confirm that the administration agreement includes a clear path for escalating concerns.

In the end, Westside Living Center can be an excellent match for families seeking robust rehabilitation anchored by an engaged activities program and caring, personable staff. The upside is a tangible potential for real functional gains and a community that feels like home for many residents. The downside is equally tangible: under-staffing, inconsistent care, and serious reports of mistreatment or neglect that cannot be ignored. For families who can insist on stringent oversight, demand accountability, and prioritize rehab momentum within a controlled, well-maintained environment, Westside is worth serious consideration. For those who cannot tolerate the possibility of safety lapses, or who require unwavering medical oversight and an absolutely pristine daily care standard, exploring alternatives with a proven track record in patient protection and transparent operations is prudent. The choice hinges on balancing the hope of rehab wins against the weight of safety and trust in everyday care.

This area of Greenville, South Carolina offers a mix of amenities for senior living. There are several restaurants in close proximity, ranging from casual options like Burger King and Taco Bell to more upscale choices such as Growler Haus and Mac's Speed Shop. Nearby hospitals include St Francis Health System and Prisma Health Roger C. Peace Rehabilitation Hospital, providing convenient access to medical care. Additionally, pharmacies like Walgreens and CVS are located within a short distance for easy medication management. For leisure activities, there are cafes like Swamp Rabbit Cafe & Grocery and parks such as Cleveland Park nearby. The neighborhood also features places of worship like Earle Street Baptist Church for spiritual support. Overall, this area provides a variety of services and recreational opportunities that could enhance the quality of life for seniors looking to settle in Greenville.

Restaurants

• Growler Haus (0.9 miles)
• The Whale GVL (1.6 miles)
• Burger King (1.7 miles)
• Mac's Speed Shop (1.8 miles)
• The Eighth State Brewing Company (1.9 miles)
• Taco Bell (2 miles)
• Blueberry Frog (2.1 miles)

Hospitals

• St Francis Health System, Rehab Services (1.1 miles)
• Prisma Health Roger C. Peace Rehabilitation Hospital (1.9 miles)
• Greenville Memorial Hospital (1.9 miles)
• Greenville Memorial Hospital Labor and Delivery (2 miles)
• Prisma Health Marshall I. Pickens Hospital (2 miles)
• ENT second Floor (2.1 miles)
• Greenville Hospital System Peds Obesity (3.8 miles)

Physicians

• Greenville Dermatology (1.1 miles)
• Professional Healthcare Services (1.2 miles)
• Greenville Free Medical Clinic (1.3 miles)
• New Horizon Family Health Services (1.4 miles)
• New Horizon Family Health Services: Administrative Services Office (1.4 miles)
• Greenville Radiology (1.6 miles)
• Upstate Urology Associates PA (1.7 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.7 miles)
• Parker Road Drug Store (2 miles)
• Epic Pharmacies (2 miles)
• CVS Revco D.S. (2.5 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)

Cafes

• Swamp Rabbit Cafe & Grocery (2.5 miles)
• Green Fetish (2.6 miles)
• Grateful Brew (4 miles)
• Starbucks (4.3 miles)

Places of Worship

• Earle Street Baptist Church (2.9 miles)
• The Church at Cherrydale (4.5 miles)

Parks

• Cleveland Park (3 miles)
• North Main Rotary Park (3.3 miles)

Theaters

• Regal Cherrydale (4.1 miles)