Westside Living Center

Pros

• The staff is friendly and attentive to residents' needs.
• Therapists are willing and able to answer questions about residents' progress and demonstrate how to assist them at home.
• West Village Post Acute is headed in a great direction, with staff who are kind, professional, and dedicated to making residents feel cared for and supported.
• The leadership team is working hard to make the facility top-tier, and residents can thrive there.
• The facility is becoming a more vibrant, engaging environment with more events and activities.
• Heather provides engaging activities and truly involves residents.
• The activities department creates a vibrant and engaging environment with diverse events throughout the year.
• The employees truly love their residents and go above and beyond.

Cons

• The facility treated residents very badly, with unsafe conditions like uneven floors, holes in walls, and general disrepair.
• Staff allegedly refused to provide water or appropriate meals, leading to dehydration and poor nutrition.
• Residents were described as being drugged and kept in small rooms, with minimal assistance for daily needs.
• A patient fell and received little help, resulting in serious health consequences.
• The building is old and poorly maintained, with outlets coming out of walls.
• Under-staffing leads to insufficient care and neglect.
• Some staff members are rude and disrespectful to residents.
• There are claims of drugging residents, dehydration, UTIs, pneumonia, and even sepsis due to neglect.
• The facility is described as filthy and dangerous, warranting reporting to health authorities.
• Management and operations are perceived as ineffective or untrustworthy by families.
• A reviewer warned to avoid the facility, stating it deserves zero stars.

Review

West Village Post Acute presents itself in the stories of its visitors and residents as a place where care, activity, and community intersect, but with a varied spectrum of experiences. Across the many reflections, there is a common thread of appreciation for the people who work there and the sense of warmth that some residents feel, alongside a number of troubling reports that underscore serious gaps in safety, staffing, and basic care. Taken together, the feedback paints a facility in motion - evolving in visible ways on one hand, and grappling with significant challenges on the other.

A large portion of the reviews speak to the heart of the operation: the people. Families describe staff who are friendly, patient, and genuinely involved in the daily lives of residents. They note that therapists are accessible, willing to answer questions, and willing to demonstrate how to assist loved ones when it's time to transition home. In several accounts, the care team is described as attentive to individual needs, with caregivers who take time to form relationships that feel less like routine treatment and more like family involvement. The sentiment is that, when the staff is at their best, residents appear content, engaged, and well-supported, and families feel reassured by the level of interaction and warmth they encounter during visits.

Complementing the personal touch is a strong emphasis on activity and social life. Several reviewers highlight an active program organized by a dedicated activities department, with names like Heather elevated as standout contributors. The activities are described as vibrant and varied, designed to foster community and well-being through events, church services, and regularly planned experiences that bring residents together. There are mentions of special events - Valentine's activities, trunk-or-treat events, and even community appearances like wrestling shows - that help residents feel connected to the broader world beyond the walls of the facility. The sense that West Village is cultivating a lively, home-like atmosphere is echoed by families who appreciate how the environment supports physical and mental engagement, not just medical care.

Leadership and facility improvements figure prominently in many of the more favorable reviews. Commentators note that the leadership team appears to be working hard to raise the facility to a higher standard, with a clear focus on creating a more vibrant and supportive environment. Descriptions of remodeling and a shift toward a more dynamic daily life for residents convey optimism about the direction of the place. Phrases like "top-tier facility" and "great direction" recur, suggesting that, for many, visible progress toward a more engaging and well-run operation is tangible and meaningful.

Yet the picture is far from uniform. A substantial number of reviewers recount serious concerns that cannot be ignored. One family recounts a deeply troubling experience: serious neglect, a deterioration of the physical environment, and what they perceived as an urgent and dangerous lack of basic care, including dehydration, inadequate nourishment for a diabetic resident, medication-related suspicion, and a frightening sequence that culminated in an emergency transfer for sepsis and pneumonia. Other accounts echo similar fears - claims of limited water access, missed assistance with toileting and mobility, and a sense that some days were spent with residents under distress or inadequately attended to. Phrases like "horrifying," "unacceptable care," and "do not put your loved one here" surface repeatedly, underscoring a segment of the patient and family experience that centers on safety and basic respect.

There is also consistent feedback about staffing and consistency. While many reviews celebrate the majority of staff as capable, kind, and responsive, others point to turnover and understaffing as recurring problems that undermine care quality. Observations about rude interactions, inconsistent attentiveness, and variable care standards reinforce a sense that the patient experience at West Village can be highly uneven from shift to shift or from room to room. Some reviewers describe well-run moments and compassionate care, while others describe environments where essentials like hydration, timely assistance, and respectful communication fall short. The contrast between these experiences helps explain why families can leave with completely different impressions.

Finally, comments on the physical plant itself surface a mix of aging infrastructure and improvements. Several reviews mention a facility that still bears the marks of wear, with old plumbing outlets and a sense that repairs are needed. Others celebrate ongoing remodeling and a renewed emphasis on safety, aesthetics, and a more inviting atmosphere. In short, West Village seems to be a place where the physical environment is being actively enhanced even as the human environment - from staff dynamics to patient care practices - gets recalibrated through feedback, policy changes, and ongoing training.

In sum, West Village Post Acute emerges as a place of real contrasts. For many, it is a haven of kindness, professional therapy, and an engaged, family-like culture in which residents can feel seen and involved. For others, it remains a site of serious concern where basic needs may be unmet, safety and hydration issues have caused distress, and the impact of understaffing and turnover is felt in the day-to-day care. The shared narrative is one of progress and hope tempered by urgent calls for consistent, reliable care and safer, more attentive treatment of every resident. Prospective families may find value in visiting to witness the current climate firsthand, weighing the visible improvements and opportunities for engagement against the weight of the safety and staffing concerns raised by some former residents and their loved ones.

This area of Greenville, South Carolina offers a mix of amenities for senior living. There are several restaurants in close proximity, ranging from casual options like Burger King and Taco Bell to more upscale choices such as Growler Haus and Mac's Speed Shop. Nearby hospitals include St Francis Health System and Prisma Health Roger C. Peace Rehabilitation Hospital, providing convenient access to medical care. Additionally, pharmacies like Walgreens and CVS are located within a short distance for easy medication management. For leisure activities, there are cafes like Swamp Rabbit Cafe & Grocery and parks such as Cleveland Park nearby. The neighborhood also features places of worship like Earle Street Baptist Church for spiritual support. Overall, this area provides a variety of services and recreational opportunities that could enhance the quality of life for seniors looking to settle in Greenville.

Restaurants

• Growler Haus (0.9 miles)
• The Whale GVL (1.6 miles)
• Burger King (1.7 miles)
• Mac's Speed Shop (1.8 miles)
• The Eighth State Brewing Company (1.9 miles)
• Taco Bell (2 miles)
• Blueberry Frog (2.1 miles)

Hospitals

• St Francis Health System, Rehab Services (1.1 miles)
• Prisma Health Roger C. Peace Rehabilitation Hospital (1.9 miles)
• Greenville Memorial Hospital (1.9 miles)
• Greenville Memorial Hospital Labor and Delivery (2 miles)
• Prisma Health Marshall I. Pickens Hospital (2 miles)
• ENT second Floor (2.1 miles)
• Greenville Hospital System Peds Obesity (3.8 miles)

Physicians

• Greenville Dermatology (1.1 miles)
• Professional Healthcare Services (1.2 miles)
• Greenville Free Medical Clinic (1.3 miles)
• New Horizon Family Health Services (1.4 miles)
• New Horizon Family Health Services: Administrative Services Office (1.4 miles)
• Greenville Radiology (1.6 miles)
• Upstate Urology Associates PA (1.7 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.7 miles)
• Parker Road Drug Store (2 miles)
• Epic Pharmacies (2 miles)
• CVS Revco D.S. (2.5 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)

Cafes

• Swamp Rabbit Cafe & Grocery (2.5 miles)
• Green Fetish (2.6 miles)
• Grateful Brew (4 miles)
• Starbucks (4.3 miles)

Places of Worship

• Earle Street Baptist Church (2.9 miles)
• The Church at Cherrydale (4.5 miles)

Parks

• Cleveland Park (3 miles)
• North Main Rotary Park (3.3 miles)

Theaters

• Regal Cherrydale (4.1 miles)