Brian Center Nursing Care - St Andrews

Pros

• The staff at the Brian Center is warm, friendly, and competent.
• The facility is clean and well staffed.
• The staff is always great and attentive to the residents' care.
• The food at the Brian Center is like homecooked meals and snacks.
• The staff has great communication and love for the residents and their families.
• The employees are polite to both guests and patients.
• The Brian Center helped a mother get back on her feet and walk again.
• The staff at the facility is very nice, helpful, and achieves excellent results in patient care.

Cons

• The Brian Center made my cousin soil herself and didn't change her regularly, causing her to develop a UTI and go septic.
• The staff at the Brian Center was neglectful and failed to provide proper care for my sister, resulting in malnourishment, dehydration, and bedsores.
• My aunt contracted COVID-19 at the Brian Center and passed away without any visitors allowed.
• There is a lack of safety measures at the Brian Center, with no bed rails and patients left unsupervised in wheelchairs.
• Upper management at the Brian Center is incompetent and doesn't know how to run the facility effectively.
• The Brian Center is unclean and lacks proper management, leading to a negative experience for my grandparent.
• The facility's infrastructure has raised gaps that pose a risk for residents who drag their feet, causing falls.
• Although some staff members are friendly, overall the facility is old and in need of updates to improve the overall experience.
• Despite being clean and efficient, there are concerns about the level of care provided by staff at the Brian Center.

Review

The Brian Center, located in St. Andrews, has received mixed reviews from individuals who have had family members staying at the facility. One individual shared their cousin's experience, stating that despite full COVID precautions being in place, they were able to communicate with their cousin through her cell phone. However, they expressed concern over the treatment she received. Due to her weak condition caused by congestive heart failure, she required assistance to go to the bathroom and was immediately put in diapers at the facility. The staff neglected to change her frequently, resulting in her sitting in urine for extended periods of time. Additionally, the Brian Center initially refused to give her a diuretic medication due to not wanting to change her diapers more often than necessary.

As a result of this neglectful care, the individual's cousin gained 27 pounds of water weight and became severely swollen. She demanded that the facility call an ambulance and take her to the ER. After three days of begging from the staff, they finally started giving her the diuretic medication. However, upon returning home from the Brian Center, she fell ill and had to be taken back to the ER due to a severe urinary tract infection (UTI) that had turned septic.

Further research by this individual revealed that during their cousin's stay at the Brian Center, there was only one certified nursing assistant (CNA) for every 28 patients – an alarming ratio that raises concerns about substandard care.

Another reviewer shared their sister's experience at the facility before and during COVID restrictions. Prior to these restrictions being enforced, family members were able to visit regularly and address any concerns with the staff or report them if necessary. However, once restrictions were put in place and visitations were restricted entirely or limited to virtual options such as Facetime or window visits due to their sister's mental condition, communication with staff became difficult. Concerns grew regarding their sister's care and well-being, leading to a request for a physical examination by her primary care physician. The results were distressing – their sister was malnourished, dehydrated, had severe UTIs, eye infections, bed sores, and excruciating pain due to extended immobility.

A different reviewer shared a tragic experience of losing their aunt to COVID-19 at the Brian Center. They expressed frustration over the lack of visitation and the ease with which workers could come and go from the facility, potentially introducing the virus. They also highlighted safety issues related to inadequate bedrails and unreliable medication administration. This person's mother experienced a fall while sitting in one of the facility's 10 wheelchairs left unattended at the nurses' desk.

Contrasting these negative experiences, some reviewers had more positive things to say about the Brian Center. One reviewer praised the cleanliness of the facility and commended environmental services for maintaining a clean environment. The food was described as resembling home-cooked meals, and the staff was said to be polite and helpful towards residents and families.

Another reviewer felt that while there were some issues with elderly residents falling due to raised gaps on the sidewalks outside, overall, their mother received attentive care from staff who assisted her due to memory limitations. The communication between staff and families was reportedly good, and special food orders were made weekly for residents.

Finally, one reviewer spoke highly of their husband's care at the Brian Center during his final month before his passing. They found the staff warm, friendly, and competent. With frequent visits at various times throughout the day and night, they observed that the facility was consistently clean with an appropriate level of staffing.

In summary, reviews of The Brian Center depict a facility with both positive and negative aspects. Concerns were raised regarding neglectful care leading to health complications such as UTIs and swelling caused by improper management of congestive heart failure symptoms. Inconsistent communication during COVID restrictions was also highlighted as a major issue. However, there were positive reviews regarding the cleanliness of the facility and the competence and friendliness of the staff. Overall, it is clear that families should thoroughly research and consider their options before choosing a care facility for their loved ones.

Physicians

• Blue Ridge Health Group (0.6 miles)
• Gilliam Psychiatric Hospital (2.2 miles)
• Cemta Medical Group (2.8 miles)
• Associates In Oral & Maxillofacial Surgery (2.8 miles)
• Allergy Partners of the Midlands: Dr. Hector Rodriguez (3 miles)
• The Pain Center Of First Choice Healthcare Pc (3 miles)
• Palmetto Dermatology (3 miles)

Restaurants

• Real Mexico Restaurant Y Tienda (1.3 miles)
• Cracker Barrel (1.4 miles)
• The British Bulldog Pub (1.9 miles)
• McDonald's (2.1 miles)
• Rush's (2.2 miles)
• BJ's Restaurant & Brewhouse (2.2 miles)
• Dave & Buster's (2.3 miles)

Pharmacies

• Alcohol & Drug Abuse (1.4 miles)
• Walgreens (1.7 miles)
• Walmart Pharmacy (2 miles)
• Intramed Plus (2.8 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.1 miles)

Theaters

• Regal Columbiana Grande (1.8 miles)
• AMC Harbison 14 (2.4 miles)

Parks

• Saluda Shoals Park (3 miles)
• River Center At Saluda Shoals (3 miles)
• Saluda Riverwalk (3.8 miles)
• Irmo Community Park (3.9 miles)
• Columbia Canal & Riverfront Park (5.6 miles)

Hospitals

• Palmetto Health Baptist Parkridge (3 miles)
• Palmetto Health Parkridge (3 miles)
• Lexington Medical Center Emergency Room (3.2 miles)
• Lexington Medical Center (3.2 miles)
• Urgent Care Center (3.4 miles)

Places of Worship

• Cornerstone Presbyterian Church (3.3 miles)
• First Baptist Church Of Irmo (4 miles)

Cafes

• Loveland Coffee (3.9 miles)
• Starbucks (4 miles)