Mt St Francis Health Ctr in Woonsocket, RI

Pros

• The staff care deeply for the patients and show genuine concern.
• The team shines for their perseverance and genuine care of the elderly.
• The staff are friendly, professional, and welcoming, helping residents feel safe and engaged.
• They are well organized and strive to meet each patient's personal needs.
• Residents are treated like family and receive attentive, compassionate care.
• The therapy department and nursing staff deliver excellent care and help patients progress.
• The facility keeps the environment clean and respectful, with engaging activities.

Cons

• The facility is dirty and described as inhumane.
• The CNA staff are described as absolutely terrible toward the residents.
• The nurses and higher-ups are described as the worst part of the place.
• Residents are left sitting in their own feces for hours, and complaints are met with swearing.
• An oxygen concentrator was unplugged and no one checked on the patient, nearly causing harm.
• The phone system is unreliable, with floors often not answering and calls being dropped or ignored.
• The rooms are small and dark, and the facility is in need of updating.

Review

This community is best suited for families seeking hands-on skilled nursing and rehab where staff dedication and personal connections drive daily care, even when the building shows its age. For residents who respond well to structured activities, thoughtful therapy, and a family-like atmosphere, Trinity Health Center (formerly Mt St Francis Health Center) can deliver meaningful progress and a sense of belonging. It works best when the priority is caregiver involvement, clear communication with families, and a rehab pathway that emphasizes real-world functional gains over showroom polish. In short, this is a place for those who value the human touch and practical therapy support more than pristine interiors.

Those who may want to consider alternatives are caregivers prioritizing flawless operations, spotless environments, and consistently seamless communication across all shifts. If safety looms large - clear reports of call-bell delays, neglect, or residents left unattended - look elsewhere. Families who demand uniformly kind, respectful treatment from every level of staff, and whose peace of mind hinges on reliable, prompt responses to concerns, should compare other options. For residents who require minimal interruptions to daily life and bright, modern surroundings, this facility's aging infrastructure and mixed reviews on administrative consistency may tip the scales toward a different community.

The strongest positives center on a core competency: hands-on staff and a rehab-focused culture. Reviewers repeatedly highlight caregivers who show genuine care, therapists who push for meaningful progress, and case managers who help navigate transitions. When care is timely and personnel are engaged, residents experience better day-to-day management, more personalized attention, and opportunities to participate in activities that foster connection. These advantages can substantially offset the downsides for families prioritizing functional recovery and relational warmth, especially during short-term rehab or post-acute care. Yet the balance rarely feels stable enough to rely on without reservations.

The principal drawbacks are real and frequent enough to color the decision decisively for many families. Reports of inconsistent response times, call-button neglect, and staff frustration under heavy workloads imply a fragile operational backbone. Instances described as rude behavior, residents sitting in uncomfortable conditions, or lapses in basic hygiene and safety are not rare enough to ignore. The overall atmosphere can swing between supportive, family-oriented care and encounters that feel neglectful or chaotic. Facility upkeep and cleanliness appear uneven, and some residents experience distressing lapses that undermine trust in the system. For those who prioritize a consistently respectful, well-run environment, these patterns are likely deal-breakers.

Activity- and engagement-led care offers a counterbalance: there is genuine effort to keep residents occupied, with a mix of games, social events, and accessible therapies that help residents stay engaged and improve function. Critics acknowledge that when staffing stabilizes and relationships deepen, the care quality can be notably high. However, the variability means families must scrutinize each shift and schedule, and questions about long-term reliability persist. The bottom line is that the same facility can feel like a compassionate partner on one day and a source of anxiety on another, depending largely on staffing and management that day.

For families evaluating this community, a practical, no-nonsense approach is essential. Schedule multiple visits, request to observe interactions during peak and off-peak hours, and specifically inquire about nurse and CNA staffing ratios per shift, as well as how call-light responses are tracked and improved. Ask to review the rehab schedule, talk with therapists about measurable goals, and speak with current residents' families about consistency of care. Verify cleanliness, room maintenance, and meal quality through firsthand observation, and ask how concerns are escalated and resolved. If you weigh human connection and rehab potential most heavily, this facility deserves serious consideration; if you cannot tolerate pronounced inconsistencies in safety, dignity, and daily operations, alternatives are strongly advised.

This part of Woonsocket, Rhode Island, offers a variety of healthcare services including physicians specializing in pulmonary and sleep disorders, oral surgery, dermatology, orthopedics, and primary care. There are several pharmacies nearby for easy access to medications. In terms of dining options, there are fast food chains like McDonald's and Popeyes, as well as local favorites like Patriots Diner and Wright's Dairy Farm. Outdoor enthusiasts will appreciate the proximity to parks such as Dunn Memorial Park and Fletcher Field. For spiritual needs, there are places of worship such as New Life Worship Center and Our Lady of Grace Church. Cafes like Starbucks and Panera Bread provide cozy spots for socializing or enjoying a cup of coffee. Overall, this area offers convenient amenities for senior living with access to healthcare services, dining options, outdoor spaces, places of worship, and cafes all within close proximity.

Physicians

• Pulmonary & Sleep Office of New England (0.7 miles)
• Emily Ackerman (2.3 miles)
• Attleboro-Cumberland Oral Surg (2.8 miles)
• Physicians of Ri Medical Enterprises (3.2 miles)
• Orthopaedic Associates (4.5 miles)
• Lincoln Primary Care (4.6 miles)
• Rhode Island Dermatology & Cosmetic Center (4.6 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.2 miles)
• Cvs Caremark (1.5 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.7 miles)
• CVS Pharmacy (6.3 miles)

Restaurants

• McDonald's (1.1 miles)
• Patriots Diner (1.1 miles)
• Popeyes Louisiana Kitchen (1.9 miles)
• Wright's Dairy Farm (2 miles)
• McDonald's (2.1 miles)
• Ice Cream Machine Co. (4.4 miles)
• McDonald's (4.5 miles)

Parks

• Dunn Memorial Park (1.3 miles)
• Fletcher Field (7.8 miles)
• Lincoln Woods State Park (8 miles)
• Hauser Field & Playground (10.7 miles)
• Choate Park (11.2 miles)

Places of Worship

• New Life Worship Center (5.9 miles)
• Church Of The Nazarene (8.8 miles)
• Our Lady of Grace Church (10.9 miles)

Cafes

• Starbucks (7.7 miles)
• Muffin House Cafe (7.8 miles)
• Starbucks (8.9 miles)
• Honey Dew Donuts (9.1 miles)
• Starbucks (9.2 miles)
• Panera Bread (10.3 miles)

Transportation

• Ryder Truck Rental (11 miles)