Royal Westerly Nursing & Rehabilitation Center.

Pros

• The staff are knowledgeable and very helpful.
• The facility is clean, welcoming, and well maintained.
• The nursing staff are excellent and truly caring.
• Jenifer Sinopoli is an amazing caregiver who puts residents in good hands.
• Jenn treats residents like family and is incredibly caring.
• The admissions team goes above and beyond, making the process seamless.
• Francesca, the Activities Director, offers outstanding, engaging programs.
• Theresa is highly knowledgeable, calm under pressure, and an invaluable team member.
• The meals are nutritious and dining in the dining room is encouraged, fostering community.
• The overall care and atmosphere make families feel welcome and confident.
• The staff consistently demonstrate compassion and dedication.
• Royal Westerly is a wonderful place with top-notch care.

Cons

• There was a smell of feces everywhere.
• The food was atrocious.
• The staff was overworked due to insufficient staffing for the number of patients.
• The admissions person was extremely rude.
• The attitude of the workers was a complete turn-off; they kept sending calls to voicemail and were not interested in sharing information about the facility.
• It was suspicious that all reviews here were positive with none negative.
• The room had a 1960s-era bed that was not suitable for the reviewer's height.

Review

The collection of experiences at Royal Westerly Nursing Home paints a picture of a place that many families come to rely on for compassionate care, warmth, and attentive staffing, while a few encounters highlight significant frustrations and shortcomings. Taken together, the reviews suggest a facility that, for many residents and their families, feels like a welcoming home away from home - thanks to knowledgeable staff, supportive leadership, and a family-like atmosphere. Yet there are clear notes of concern about cleanliness, food quality, staffing sufficiency, and inconsistent responsiveness that some reviewers found hard to overlook.

A recurring thread throughout the positive experiences is the competence and dedication of the staff. Reviewers consistently describe the team as knowledgeable, helpful, and trustworthy - qualities that feel especially important in a setting like this. Specific names stand out: clinicians and nurses who are credited with delivering attentive care, admissions personnel who simplify the transition for families, and leadership figures who seem to set a high standard. One reviewer remarked that the staff are "completely amazing" and that they were able to help a grandmother feel safe. The nursing staff, in particular, are praised for their responsiveness, with one comment noting "the nursing staff were amazing with my mom's stay." There are stories of staff going above and beyond, with Jenn and Jenifer Sinopoli especially highlighted for their kindness, reassurance, and hands-on involvement in making residents feel at home. The Director of Activities, Francesca, is singled out for creating engaging, imaginative activities that draw residents into a sense of community and joy.

Care for loved ones is repeatedly described in glowing terms. Families recount smooth admissions processes, with staff who are attentive to the needs of patients and families alike. One reviewer notes that the admission process went "very smooth" and that staff were kind and attentive to the dad's needs. Another emphasizes how the social work team's active case management facilitated efficient care planning. The sense of being treated like family is a common refrain: phrases such as "The staff treat the residents/patients with exceptional care and respect," "Thank you to ALL of The Royal staff for making my mom feel at home even when she's away from home," and "could not have asked for better care than our mother received" appear multiple times. In some accounts, families describe the environment as clean, professional, and supportive, with a particular emphasis on the personalized attention residents receive.

The facility's leadership and specific caregivers are celebrated for their impact on individual experiences. Jenifer (Jenifer Sinopoli) is repeatedly mentioned as a standout, making sure a mom was in good hands and handling questions with patience and clarity. Another reviewer credits the admissions director with going "above and beyond" to clarify concerns and streamline the process. The activity director Francesca is praised for her creativity and dedication, with an example of her driving an engaging event - a drive-in using cardboard cars - that brought smiles to residents. Theresa is described as an exceptional caregiver whose calm efficiency under pressure ensures every resident receives due attention. These testimonials collectively portray a leadership culture that prioritizes compassionate service, communication, and resident well-being.

Not all experiences align with the overwhelmingly positive sentiment. Several reviewers point to more troubling conditions and experiences that temper the otherwise favorable impressions. One account describes a pervasive odor with feces in the environment, coupled with an outdated, cramped 1960s-era bed and what the reviewer perceived as subpar food. There is a sense of staffing strain in that review, noting that workers were overworked due to insufficient staff for the number of residents. Another reviewer recounts a negative encounter after posting a bad review, including a phone call from facility management that felt confrontational. In a separate critique, an admission staff member is described as rude, with calls repeatedly sent to voicemail and a reluctance to share information about the facility. For some families, these negative experiences were decisive enough to seek alternatives, with one noting they found a "wonderful place close by" at a substantially different price point.

Despite these criticisms, the overall impression of Royal Westerly for many families remains deeply positive. Reviews emphasize the facility's strengths in care quality, patient dignity, and a nurturing atmosphere. Several residents and families highlight the meals as nutritious and thoughtfully prepared, with feedback suggesting a broader menu variety and more sugar-free options as possible improvements. The activities program is repeatedly celebrated as a lifeline for residents' social engagement and mental stimulation, with Francesca and the activities team credited for meaningful programming that helps residents stay connected, active, and engaged. Families note that the dining environment is conducive to social interaction and that caregivers encourage residents to participate in meals together, which enhances a sense of community.

In the end, Royal Westerly Nursing Home emerges from these accounts as a place of strong, heartfelt care for many, underpinned by compassionate staff, engaged leadership, and a culture that treats residents and their families with respect and warmth. It is also a place where some families faced very real concerns about odor, cleanliness, food quality, staffing levels, and the consistency of frontline communication. For those evaluating options, the reviews suggest that Royal Westerly can be an excellent choice for those prioritizing personal attention, a welcoming atmosphere, and dedicated caregivers, while also signaling the importance of visiting and assessing current conditions and staff responsiveness firsthand to ensure alignment with one's expectations and needs. Ultimately, the experiences collected here reflect a community that many families have trusted with their loved ones, and which they continue to advocate for - particularly when the emphasis is on compassionate care, individual attention, and a familial sense of belonging.

This part of Westerly, Rhode Island offers a convenient and vibrant community for senior living. With a variety of physicians, hospitals, and pharmacies in close proximity, residents have easy access to healthcare services. Additionally, there are several restaurants and cafes nearby offering diverse dining options. The area also features beautiful parks such as Wilcox Park for leisurely walks and relaxation. For entertainment, the United Theatre is a short distance away. Public transportation through Amtrak is easily accessible for those looking to explore other areas. Overall, this neighborhood provides a mix of amenities and attractions that would cater well to seniors looking for a comfortable and engaging environment to reside in.

Physicians

• Ninigret Orthopedics (0.1 miles)
• David S. Cameron (0.1 miles)
• Stadelmann & Gulino (0.1 miles)
• Gentle Gynecolgy: Kong Insu MD (0.1 miles)
• The Vascular Experts (0.3 miles)
• Dialysis Center of Westerly (0.3 miles)
• Brian Shannon, DDS (0.8 miles)

Hospitals

• Westerly Hospital (0.2 miles)
• Pequot Health Center (10.2 miles)
• Lawrence Memorial Hospital (10.2 miles)
• Lawrence And Memorial Family Medicine (10.6 miles)

Restaurants

• Cinder Restaurant (0.7 miles)
• Bridge (1 miles)
• The Malted Barley (1.2 miles)
• Koi Japanese Cuisine (1.2 miles)
• Grey Sail Brewing of Rhode Island (1.6 miles)
• Andrea Beach Bar (3 miles)
• Windjammer Surf Bar (3.2 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Mc Quades Marketplace (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Seaside Pharmacy (3.1 miles)
• Walmart Pharmacy (3.4 miles)
• Anderson (6.6 miles)

Cafes

• C.C. O'Brien's (1.1 miles)
• Perks & Corks Cafe (1.2 miles)
• Nana's Bakery & Pizza (1.3 miles)
• Dave's Coffee (6 miles)
• Starbucks (6.6 miles)
• Starbucks (11.4 miles)

Parks

• Wilcox Park (1.1 miles)
• Mystic River Park (7.2 miles)
• Pequot Woods (8.2 miles)
• Ninigret Park (9.8 miles)
• Bluff Point State Park (10.7 miles)

Theaters

• United Theatre (1.2 miles)

Transportation

• Amtrak (1.3 miles)