Overall Review of Southwestern Nursing Care Center
common
30 reviews mention this
Caring, helpful staff stands out
Residents and families repeatedly describe staff who are kind, supportive, and responsive to needs.
Across many reviews, people describe staff as friendly, professional, and genuinely caring during rehab, respite, and hospice stays. Several mention nurses checking in, updating families, and following through after episodes or transfers. There are also a number of strongly negative experiences that criticize staff behavior and responsiveness, so quality appears uneven depending on unit and shift.
common
14 reviews mention this
Rehab and therapy get praise
Therapy teams are a frequent bright spot for people recovering after surgery or injury.
Many reviews highlight physical therapy and occupational therapy as helpful for regaining strength and mobility, including for hip replacement and other rehabilitation needs. Families also mention being supported during the transition back home or between hospital visits and the facility. A smaller set of reviews disagrees, saying physical therapy was not the best or that care did not match what was expected.
common
16 reviews mention this
Clean rooms and facility upkeep vary
Some reviews say the facility and rooms are clean, while others report serious cleanliness and maintenance problems.
A good portion of reviewers praise cleanliness, describing clean rooms, no bad smells, and a generally well-kept environment. Others report issues like dirty bathrooms, dirty windowsills, flies, sticky floors, and concerns about public areas needing repair. Even when the space is described as older, some reviewers still say the staff keeps rooms clean, but the negative cleanliness reports are clear and specific.
common
10 reviews mention this
Food is sometimes well received
Residents’ impressions of food range from good to strongly critical.
Several reviews say the food is good or that their loved one likes the meals, including for rehab and long stays. Others complain about dietary issues such as poor taste, running out of basic items, and problems with drinks and snacks. Because the experience is split, it’s worth asking how meals are handled for specific dietary needs before deciding.
caveat
12 reviews mention this
Call response and personal care
Some reviews describe delays with getting help and problems with routine personal care.
A recurring concern is getting timely assistance, including long waits after call buttons and issues with water, bathing, or hair washing during certain shifts. Some reviews also mention failures in showering, dressing, or consistent attention to care plans. On the other hand, multiple reviews describe nurses and aides taking care of bathing and hygiene and keeping people updated, suggesting the day-to-day experience can differ.
common
6 reviews mention this
Activities are mentioned by families
People mention community activities and resident days kept busy during stays.
Some reviews specifically call out resident activities, including resident-run activities and scheduled daily programming, with at least one describing a lot of fun activities. Other reviewers focus more on medical care and cleanliness than activities, so the amount of emphasis varies by reviewer. Overall, activities appear to be part of the facility’s everyday routine for many families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
118 resident community capacity
1-bedroom apartments
Independent Living
Skilled Nursing Facility
Air-conditioning
Beautician on-site
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Laundry
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Pittsburgh International (19 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
English
Warm, welcoming atmosphere with comfortable rooms and engaging activities.
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