Southwestern Nursing Care Center in Pittsburgh, PA
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Information last verified:
500 Lewis Run Road, Pittsburgh, PA 15122
For more information about senior living options: (844) 490-3973
The staff were friendly and helpful. The staff provided excellent care during rehab. The staff were supportive and professional. The receptionist was pleasant and helpful. The overnight nurses Mary and Shelley were angels. Southwestern was a great place to recover and regain mobility. The PT was top grade and the therapy team was great. The staff were pleasant, professional, and accommodating. The welcome by Jess, the director of admissions, was excellent. The respite room was clean, comfortable, and well appointed. The facility was clean and well maintained. Arrowood is a thriving, friendly community with lots of activities.
The facility is dirty, rundown, and understaffed, with rooms and public areas in need of cleaning and repair. Staff are described as unresponsive or indifferent, delaying needed care and not consistently answering questions. Residents are alleged to be neglected or overmedicated, with safety concerns and even deaths attributed to medication issues. The dining service is criticized for bad food, missed meals, and being understocked or served cold. The facility reportedly smells like urine, has flies, and shows overall unsanitary conditions. Families warn others not to send loved ones there, accusing the place of warehousing patients and prioritizing finances over care. Therapy services are inconsistent, with PT/OT not always provided as prescribed or delayed. Communication from administration and the business office is poor, with broken promises and unanswered calls.Southwestern Nursing Care Center in Pittsburgh is best suited for families pursuing short-term, therapy-driven post-acute care where aggressive rehabilitation and accessible nursing support are the central priorities. It is a practical fit for those who place a premium on effective PT/OT engagement after surgery or hospitalization, with an expectation that discharge planning and follow-up will be actively managed by the staff. This community rewards families who can be present, ask questions, and partner with caregivers to keep rehabilitation goals moving. Those seeking a seamless, highly predictable long-term setting with ironclad safety, spotless daily operations, and relentless consistency across all shifts should look elsewhere.
A push toward alternatives becomes prudent for several reasons. For families evaluating dementia care, long-term nursing supervision, or a facility where every shift mirrors the same degree of attentiveness, Southwestern’s mixed track record raises concerns. Some reviews highlight serious flaws in day-to-day operations: understaffing on certain shifts, inconsistent responsiveness to calls, and instances that residents or families interpreted as neglect. In addition, there are persistent complaints about cleanliness in some areas, odors, and maintenance gaps. If reliability, rigorously maintained environments, and a uniformly high standard of routine care are nonnegotiables, it’s wise to compare other options more tightly aligned with those expectations.
The strongest positives at Southwestern consistently center on people and therapy. Reviewers repeatedly credit the therapy teams for their skill, motivation, and ability to drive patient progress, with particular praise for the PT/OT staff and for consistent follow-through after discharge. Families also commonly laud friendly, professional nursing teams and a climate of responsive communication when conditions are favorable. Even on respite or hospice-adjacent stays, guests note a comfortable room setup and attentive aides. The sense that a caring, capable team exists and operates well is palpable in many reviews, and it often offsets general worries about the building’s age or occasional administrative friction. In total, the pros here are tangible: strong rehab outcomes when the team is aligned, and staff who appear genuinely invested in patient recovery.
Yet the main cons cannot be minimized or dismissed. The most worrying pattern involves uneven care quality across shifts, with several accounts of delayed responses to call buttons, incomplete personal care, and situations where residents felt they were left without timely assistance. Public spaces and bathrooms reappear in critiques as areas needing attention, sometimes described as not clean or not well maintained. Food quality and meal service also surface in mixed reviews, with some residents routinely satisfied and others reporting inconsistent dining experiences. Administrative touchpoints, billing clarity, appointment coordination, and the speed of returning calls, appear to vary, amplifying stress for families navigating an already difficult time. Taken together, these factors create a risk profile that makes Southwestern a place where involvement and vigilance are essential to ensure care meets expectations.
The key to weighing pros against cons lies in the family’s capacity to actively participate and the patient’s rehabilitation priorities. When therapy is the focal objective and family members can check in frequently, advocate for timely care, and set clear goals, Southwestern can deliver meaningful recovery results. The same engagement can help offset concerns about occasional staffing gaps, because the presence of attentive family oversight often translates into more consistent care on the floor. However, for residents who require constant supervision, impeccable infection control, pristine cleanliness, and unambiguous, uniform treatment across all shifts, the downsides may overwhelm the potential benefits. The reality is that Southwestern’s culture shows care and competence in many moments, but the variability in staffing and operations matters a great deal for those with high needs or fragile conditions.
For families evaluating their path, practical steps matter more than hopeful assumptions. Tour with a specific lens: observe call-light response times on multiple shifts, ask to meet therapy leadership to understand how goals are set and measured, and request a candid tour of shared spaces and patient rooms to assess cleanliness and upkeep. Probe the admissions process: who coordinates post-discharge plans, how follow-up is tracked, and what happens if a resident’s condition changes mid-stay. Ask about dining routines and how dietary needs are managed, and request to speak to a few residents or family members about their daily experiences. Above all, insist on seeing a consistent point of contact, someone who will stay involved and escalate concerns when necessary.
Overall, Southwestern Nursing Care Center represents a pragmatic option in Pittsburgh for families prioritizing rehab outcomes and a caring frontline staff, tempered by a real-world risk of inconsistent unit-level performance and maintenance gaps. It is not a one-size-fits-all solution. For those who can couple traditional oversight with a clear rehabilitation plan and who want a facility that can cultivate progress in therapy, Southwestern can be a strong ally. For families yearning for unwavering consistency, spotless environments, and an uncompromising safety record across every shift, it pays to keep exploring other skilled nursing choices in the area. The decision should hinge on the patient’s rehab goals, the family’s capacity for ongoing advocacy, and a clear read on how the facility will meet the defined standards of care every day.
118 resident community capacity
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. 2-bedroom apartments2-bedroom apartments are important for seniors because they provide extra space for guests, hobbies, and caregivers, as well as potential for additional income through roommates or rental. Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Pittsburgh International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.The Southwestern Nursing Care Center in Pittsburgh, PA offers comfortable and convenient living options for seniors who require skilled nursing care. The community provides spacious 2-bedroom apartments as well as studio apartments to accommodate different preferences and needs.
Residents at Southwestern Nursing Care Center can enjoy a range of amenities designed to enhance their quality of life. The on-site beautician and beauty salon offer convenient grooming services, while the cable or satellite TV ensures entertainment options are readily available. Community-operated transportation is provided for easy access to nearby destinations, and a computer center allows residents to stay connected with loved ones. The dining room offers restaurant-style dining experiences, and housekeeping services ensure a tidy environment for all residents.
For those seeking leisure activities, the community boasts various amenities including a fitness room, gaming room, and small library. Outdoor spaces such as gardens provide opportunities for relaxation and enjoyment of nature. There is also a wellness center that promotes overall health and wellbeing.
Southwestern Nursing Care Center prioritizes the safety and comfort of its residents through 24-hour call systems and supervision. Assistance with activities of daily living, bathing, dressing, and transfers is readily available. Special dietary restrictions are accommodated with diabetes diets and meal preparation services. Medication management ensures that residents receive proper medication doses as prescribed by their physicians.
Residents can enjoy a vibrant social calendar at Southwestern Nursing Care Center with concierge services available to plan day trips and resident-run activities organized regularly. Scheduled daily activities cater to different interests and preferences.
The surrounding neighborhood offers numerous conveniences within close proximity to the community. With two cafes nearby, three parks for outdoor recreation, ten pharmacies for easy access to medications, five physicians for medical consultations, nineteen restaurants for dining options, one transportation service for additional mobility assistance, and one place of worship nearby for spiritual needs - everything necessary is easily accessible from Southwestern Nursing Care Center.
Overall, Southwestern Nursing Care Center provides a welcoming home-like environment for seniors in need of skilled nursing care, with a range of amenities and services to enhance their comfort, wellness, and social interactions.
This part of Pittsburgh, Pennsylvania offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several restaurants, cafes, pharmacies, and physicians located within close proximity, residents have easy access to essential services and dining options. The presence of parks and places of worship highlights the community's focus on health and spiritual well-being. Additionally, the nearby hospitals provide peace of mind for seniors seeking quality healthcare services. The area's proximity to transportation options like the U-Haul Moving & Storage facility and South Hills Village Trolley Stop further ensures ease of mobility for seniors. Overall, this neighborhood provides a promising blend of convenience, healthcare accessibility, recreational opportunities, and community support for those considering senior living in Pittsburgh.
Southwestern Nursing Care Center offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
Southwestern Nursing Care Center is located at 500 Lewis Run Road, Pittsburgh, PA 15122 in Allegheny County, Pennsylvania
Southwestern Nursing Care Center on seniors.fyi includes 3 photos including images showing healthcare, interior, lobby, waiting area, reception, and more.
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