Jefferson Hills Manor in Clairton, PA

Pros

• Nurses are kind, intelligent and compassionate as if caring for their own family.
• The administrator is very welcoming and absolutely the best.
• The service is outstanding and the staff are amazing.
• The physical therapy department is great, with therapists who are excellent, pleasant and helpful.
• The meals are tasty and served hot.
• Aides are helpful and friendly, and the cleaning staff keeps the rooms clean.

Cons

• The Head Administrative director speaks to staff like they are trash.
• The staff is never paid on time and they are fired to avoid giving sign-on bonuses or to silence those who speak up for residents.
• The facility is unsanitary, with ants in sinks, holes in ceilings, and pervasive urine and gas odors.
• The building is old and poorly maintained, with dirty rooms, outdated showers, and general disrepair.
• Residents are not treated with dignity or respect, and the care provided is consistently subpar.
• Medications are missed or late, and phones often go unanswered, leaving families without updates.
• The administration is unprofessional, with frequent turnover and apparent disorganization.
• The facility is severely short-staffed, causing delays in care, skipped showers, and overall neglect.
• The environment is unsafe and chaotic, with no front desk and doors that are not monitored, allowing wandering residents.
• The food is consistently awful, meals are served cold, and the overall cleanliness is unacceptable.

Review

Jefferson Hills Manor in Clairton, PA is best suited for families seeking short-term rehabilitation with a strong emphasis on physical therapy and a generally attentive clinical staff, provided there is active family oversight and a willingness to navigate a facility whose administration and operations can be unreliable. It is not recommended for seniors who need dependable, around-the-clock daily caregiving, long-term custodial support, or a consistently clean, safe environment without persistent monitoring. For those who prioritize daily safety, predictable service, and steady administration, alternatives with steadier leadership and clearer communication should be explored.

The most credible positives center on the rehab experience and the care team when staffing alignment is adequate. Several reviews highlight competent nurses and aides who connect with residents and take rehabilitation seriously, and the physical therapy department is repeatedly praised for delivering focused, goal-driven therapy that yields tangible mobility improvements. In at least one account, the administrator was described as welcoming and engaged, underscoring that genuine, personable leadership can exist within the building. These pros matter, because effective rehab and friendly, responsive staff can drive meaningful short-term gains even in a facility with other shortcomings.

Yet the strongest, recurring red flags undermine those benefits when long-term operations are in view. Understaffing surfaces as a constant pressure, translating into delayed care, missed showers, late medications, and communication gaps. Odors of urine, dirty rooms, worn facilities, and maintenance problems coexist with reports of calls not being answered promptly and a front-door sense of disorganization. Several accounts recount frightening lapses - unsafe elevator behavior, unattended residents, and discharges mishandled to the point of emergency intervention - creating real safety concerns for families evaluating whether this setting can reliably protect a loved one every day.

Administration and leadership appear to be a primary fault line. Reviews describe a head administrator who reportedly treats staff disrespectfully and pays wages late, sometimes prompting staff turnover and resident-care gaps. The same voices note inconsistent oversight, frequent management turnover, and mixed experiences with leadership - some families meet a compassionate, hands-on administrator, while others encounter management that seems detached or unresponsive. This inconsistency makes it hard to trust the facility for ongoing care, and it magnifies the impact of staffing shortages on residents' daily lives and safety.

On balance, the pros of Jefferson Hills Manor - effective rehab, decent care when staffing is sufficient, and occasional positive leadership experiences - do not reliably offset the principal cons: persistent cleanliness and safety concerns, uneven med administration, chronic understaffing, and managerial instability. For families focused on long-term living, predictable routines, and a uniformly clean, well-maintained environment, options with stronger staffing pipelines and steadier administration are prudent. For those whose primary goal is aggressive, high-quality rehabilitation and who can monitor care closely, Jefferson Hills Manor can be workable, but only with vigilant, ongoing family involvement and clear conversations about expectations and discharge planning.

In practical terms, prospective residents and their families should visit unannounced, speak directly with front-line staff, and request recent state survey results before choosing. Prioritize questions about med administration timeliness, staffing ratios on weekends, showering and toileting schedules, and the process for handling fall risks or urgent transfers. If long-term custodial care is non-negotiable, or if there is any memory-care requirement, alternatives with established, stable leadership and demonstrable cleanliness records should be pursued. If rehab is the objective, use Jefferson Hills Manor as a backstop with explicit commitments on care coordination, daily staffing levels, and discharge planning - then confirm those commitments in writing.

Ultimately, families who value transparency, consistent daily supervision, and a warm, well-maintained environment may find Jefferson Hills Manor lacking in key areas. Those with flexibility and a plan for ongoing monitoring can leverage the rehab strengths while avoiding the most troubling pitfalls. For anyone prioritizing reliability and safety over sporadic high points in therapy or moments of kindness, multiple other options deserve direct comparison. The decision should center on current staffing realities, the facility's ability to resolve recurring issues, and a clear, documented plan for sustaining safe, respectful care over time.

This part of Clairton, Pennsylvania offers a variety of amenities that may appeal to seniors looking for a peaceful and convenient place to live. With several physicians’ offices nearby, including orthopedic and internal medicine practices, residents have easy access to healthcare services. There are also numerous dining options ranging from casual eateries like Primanti Bros. Restaurant and Bar to more upscale establishments such as Yoli's Cucina and Crafthouse. For those who enjoy spending time outdoors, there are several parks in the area where one can relax and enjoy nature. In terms of transportation, there is a U-Haul facility nearby for any moving needs, as well as a trolley stop for convenient public transportation options. Additionally, there are several pharmacies in close proximity for medication needs. Overall, this part of Clairton offers a comfortable and convenient environment for seniors looking to settle down in the area.

Physicians

• Steel Valley Orthopedic Associates PC (0.7 miles)
• Jefferson Internal Medicine (1 miles)
• Jefferson Surgery Center (1 miles)
• CCP - South Hills Pediatric Associates, Jefferson Hills Office (2 miles)
• Charles Robert Brown (3.9 miles)
• Holets Henry E Jr MD (6.9 miles)
• Community Family Practice (7 miles)

Restaurants

• Primanti Bros. Restaurant and Bar Pleasant Hills (1.2 miles)
• Monkey Bar (1.4 miles)
• Yoli's Cucina and Crafthouse (1.6 miles)
• Al's Cone Zone (1.6 miles)
• Olive Garden (1.8 miles)
• Chipotle Mexican Grill (1.9 miles)
• Pleasant Bar (2.5 miles)

Cafes

• Starbucks (2 miles)
• GetGo Café and Store (4.5 miles)
• Starbucks (4.7 miles)
• De Lallo's Fort Couch Cafe (6 miles)
• Al's Cafe (6.3 miles)
• Starbucks (6.4 miles)
• Panera Bread (6.6 miles)

Parks

• Tepes Park (2.6 miles)
• Evans Fields (3 miles)
• South Park Dog Park (3.1 miles)
• Village Green Park (5.9 miles)
• Renziehausen Park (6.1 miles)
• Mt. Lebanon Park (7.4 miles)

Transportation

• U-Haul Moving & Storage of Pleasant Hills (2.6 miles)
• South Hills Village Trolley Stop (6.3 miles)

Pharmacies

• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)
• Rite Aid (3 miles)
• Rite Aid (3.2 miles)
• Rite Aid (4 miles)
• Rite Aid (4.4 miles)
• CVS Pharmacy (4.6 miles)

Places of Worship

• Saint Patrick Church (5.7 miles)
• Kingdom Hall Of Jehovahs Witnesses (6.1 miles)
• St Louise De Marillac Church (6.7 miles)

Hospitals

• UPMC McKeesport (5.9 miles)
• UPMC South Hills (6 miles)
• Fernand N Parent & Associate - Fernand N Parent Jr MD (7.2 miles)

Theaters

• AMC Waterfront 22 (7.1 miles)