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2.5 from 43 reviews
5 stars
13
4 stars
1
3 stars
3
2 stars
4
1 stars
22
Overall Review of Jefferson Hills Manor
caveat8 reviews mention this
Urine odors and poor upkeep
Residents describe urine odors and an unkept environment throughout the facility.
Multiple reviewers mention a strong urine smell in hallways and rooms, along with concerns that the building is not being kept clean. Some also describe dirty or deteriorating details like neglected bathrooms, bed pans, and other visible maintenance issues. A smaller set of reviews disagree, saying they did not notice urine odors and that floors were cleaned consistently.
caveat7 reviews mention this
Phones, call lights, and updates
Residents report delays reaching staff by phone or call light.
A number of reviewers say they had trouble getting answers on the phone and receiving updates when they needed them. Others describe long waits for assistance after using a call light, or staff being difficult to find even when families were present. One set of positive reviews counters that call lights were answered quickly and staff came when alerted, but the complaints are frequent enough to stand out.
caveat5 reviews mention this
Medication timing and care errors
Several reviewers describe medication timing problems and care lapses.
Some residents and families report missed or late medications, as well as medication errors. There are also accounts of care falling behind needs like bathroom assistance, showers, and follow-through after requests. While a few short-stay reviews describe medical needs being addressed, the negative medication-related stories come up repeatedly across different stays.
common5 reviews mention this
Rehab and physical therapy mixed
Physical therapy is a central point of discussion, with outcomes that vary widely.
For some families, physical therapy helped with mobility and progress during rehab stays. Other reviewers say therapy did not lead to improvement, or describe physical therapy for long-term needs as inadequate. A few accounts mention skipped or delayed help for daily care alongside rehab, which appears to affect how therapy experience was perceived overall.
common9 reviews mention this
Kind staff and frequent cleaning
Many reviewers praise kind, compassionate staff and room cleaning.
Several five-star reviews describe nurses and aides as kind, intelligent, and compassionate, with friendly, respectful interactions. Multiple positive accounts also mention cleaning—such as rooms being kept clean, floors being mopped regularly, and staff responding when a call light is used. Even within negative reviews, some commenters single out moments of friendliness, which suggests the experience can vary by unit, shift, or specific situation.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Transportation
Pittsburgh International (20 miles away)
Nearby Places of Interest
This part of Clairton, Pennsylvania offers a variety of amenities that may appeal to seniors looking for a peaceful and convenient place to live. With several physicians� offices nearby, including orthopedic and internal medicine practices, residents have easy access to healthcare services. There are also numerous dining options ranging from casual eateries like Primanti Bros. Restaurant and Bar to more upscale establishments such as Yoli's Cucina and Crafthouse. For those who enjoy spending time outdoors, there are several parks in the area where one can relax and enjoy nature. In terms of transportation, there is a U-Haul facility nearby for any moving needs, as well as a trolley stop for convenient public transportation options. Additionally, there are several pharmacies in close proximity for medication needs. Overall, this part of Clairton offers a comfortable and convenient environment for seniors looking to settle down in the area.
Physicians
Steel Valley Orthopedic Associates PC (0.7 miles)
Jefferson Internal Medicine (1 miles)
Jefferson Surgery Center (1 miles)
CCP - South Hills Pediatric Associates, Jefferson Hills Office (2 miles)
Charles Robert Brown (3.9 miles)
Holets Henry E Jr MD (6.9 miles)
Community Family Practice (7 miles)
Restaurants
Primanti Bros. Restaurant and Bar Pleasant Hills (1.2 miles)
Monkey Bar (1.4 miles)
Yoli's Cucina and Crafthouse (1.6 miles)
Al's Cone Zone (1.6 miles)
Olive Garden (1.8 miles)
Chipotle Mexican Grill (1.9 miles)
Pleasant Bar (2.5 miles)
Cafes
Starbucks (2 miles)
GetGo Café and Store (4.5 miles)
Starbucks (4.7 miles)
De Lallo's Fort Couch Cafe (6 miles)
Al's Cafe (6.3 miles)
Starbucks (6.4 miles)
Panera Bread (6.6 miles)
Parks
Tepes Park (2.6 miles)
Evans Fields (3 miles)
South Park Dog Park (3.1 miles)
Village Green Park (5.9 miles)
Renziehausen Park (6.1 miles)
Mt. Lebanon Park (7.4 miles)
Transportation
U-Haul Moving & Storage of Pleasant Hills (2.6 miles)
South Hills Village Trolley Stop (6.3 miles)
Pharmacies
Walgreens (2.6 miles)
CVS Pharmacy (2.9 miles)
Rite Aid (3 miles)
Rite Aid (3.2 miles)
Rite Aid (4 miles)
Rite Aid (4.4 miles)
CVS Pharmacy (4.6 miles)
Places of Worship
Saint Patrick Church (5.7 miles)
Kingdom Hall Of Jehovahs Witnesses (6.1 miles)
St Louise De Marillac Church (6.7 miles)
Hospitals
UPMC McKeesport (5.9 miles)
UPMC South Hills (6 miles)
Fernand N Parent & Associate - Fernand N Parent Jr MD (7.2 miles)
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Skilled Nursing Facility
Pittsburgh International (20 miles away)
Compassionate staff and a broad amenity/activities program.
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