Mountain View Care And Rehabilitation Center in Scranton, PA
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2309 Stafford Avenue, Scranton, PA 18505
For more information about senior living options: (844) 490-3973
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The nursing staff were polite, professional, and friendly. The facility was consistently clean when visited. The staff were sympathetic and showed love and compassion toward residents and their families. The property offers engaging amenities like alpacas, a koi pond, ducks, and goats, providing joy and stress relief. PT/OT/Speech services are described as excellent and effective. The food is outstanding and restaurant-quality with a variety of choices. The facility is secure, welcoming, and helpful for families as well as for patients.
The reviewer cannot recommend the facility for loved ones. The facility doesn't care about providing good care. The staff were too busy on Facebook to help residents, leading to an accident. The care at the facility is unacceptable. The management is incompetent, and the place is described as ripe for a lawsuit. The billing practices are predatory and misrepresented insurance coverage. The facility fails to pay its contractors, leaving service providers unpaid. The facility is severely understaffed, resulting in residents waiting hours for assistance. There are reports of unsanitary conditions, including odors and filthy rooms. Staff are often rude, and some residents allege discrimination and poor communication with families. The facility mishandles belongings and medications, with inventory and transcription errors. Management and HR deficiencies create a disorganized environment and poor working conditions for staff.Mountain View Care and Rehabilitation Center in Scranton is best suited for families that place a premium on a focused rehabilitation track and a smaller, more home-like atmosphere where therapy services - PT, OT, and speech - are a clear strength and daily life includes engaging activities and visible staff effort. The campus presents as a lively, accessible setting with programs intended to keep residents socially and cognitively active. When a loved one benefits from structured rehab and enjoys a setting that offers animal and garden touches, Mountain View can feel like a comforting fit.
However, those weighing alternatives should be aware of the stark caveats that recur in this community's reviews. Prospective families should consider other options if consistency in staffing, reliability of administration, and transparent, accountable billing are non-negotiables. The center's leadership and operational communication have drawn sharp criticism in multiple accounts, and repeated concerns about under-staffing, missed "bathroom assistance" moments, and billing disputes point to a risk that the daily experience may not meet baseline expectations. Families wary of payroll practices or bureaucratic friction should seriously compare providers.
The strongest, recurring positives are concrete: therapy teams that deliver real good value, a genuine emphasis on rehabilitation outcomes, and a climate that can feel supportive for residents who respond well to structured activity. Several residents or families praise the attentive nursing staff when times are right, and the facility's smaller footprint can translate into more personal attention in the right shift. The environment also earns points for its visual appeal and for amenities that soften the routine, including a variety of activities, social engagement, and even whimsical touches like on-site animal habitats that seem to provide stress relief and a sense of normalcy during difficult days.
Yet the principal drawbacks loom large enough to offset those benefits for many families. A persistent theme is insufficient staffing, which manifests as long waits for basic needs assistance, even in critical moments. Cleanliness and odor issues surface in some reviews, along with reports of inconsistent room maintenance and occasional lapses in hygiene. Administrative and financial communications appear inconsistent or opaque, with stories of incorrect billing, insurance surprises, and unreturned inquiries that erode trust just when families need reassurance most. The combination of staffing gaps and management challenges elevates risk, particularly for residents with complex medical or personal-care needs.
For families navigating a care-transition decision, practical steps sharpen the comparison: request a face-to-face meeting with the director and the head of the therapy program; tour the unit at different times and assess bathroom accessibility, cleanliness, and supply levels; insist on a current, written clarification of insurance coverage and any anticipated out-of-pocket costs; ask to speak with several frontline staff and, if possible, to review a few recent activity calendars and resident care plans; verify a clear process for incident reporting and family communication, and confirm a reliable contact point for daily updates. It helps to obtain recent survey results or state health department notes and to seek references from current families who have had recent, direct experience.
The bottom-line judgment: Mountain View can be a strong match for families prioritizing robust rehabilitation in a smaller, engaging setting, provided that the plan includes clear safeguards around staffing, billing transparency, and consistent daily care. For families where cleanliness, dependable staffing, and straightforward administration are non-negotiable, alternatives with steadier reputations deserve serious consideration. The center's best-case scenario - highly engaged therapy teams, genuine kindness on many shifts, and a welcoming, activity-rich environment - can prevail, but only if the inevitable staffing and communication gaps are actively addressed as part of an ongoing, formal improvement effort.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Wilkes-Barre Scranton International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mountain View Care and Rehabilitation Center in Scranton, PA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
To start, our community features a variety of amenities designed to enhance the quality of life for our residents. We have a full-service beauty salon where residents can get pampered and feel their best. They can also enjoy their favorite shows or movies with cable or satellite TV in their own private rooms. Our community operated transportation service provides convenient access to nearby destinations, such as shopping centers or social events.
Our computer center allows residents to stay connected with loved ones through email or video calls, while our fitness room promotes physical activity and overall health. The fully furnished apartments provide a cozy living space, and the gaming room is perfect for entertaining moments with friends.
Outdoor spaces like gardens create a serene environment for relaxation and enjoying nature. Housekeeping services ensure that common areas and individual rooms are always neat and clean. Residents can also indulge in delicious meals served restaurant-style in our dining room, which caters to special dietary restrictions.
For intellectual stimulation, we offer a small library where residents can lose themselves in books. Telephone services are available for easy communication, and non-medical transportation arrangements make it simple for residents to visit friends or attend appointments.
Healthcare is paramount at Mountain View Care and Rehabilitation Center. Our 24-hour call system ensures that assistance is always readily available when needed, providing peace of mind for both residents and their families. Trained caregivers offer round-the-clock supervision, as well as assistance with activities of daily living such as bathing, dressing, and transfers.
Our staff is well-versed in diabetes management and prepares specialized meals accordingly. Medication management ensures that residents receive their medications on time and in the correct dosage. Additionally, we prioritize mental wellness with dedicated programs tailored to promote cognitive health.
Engaging activities are an integral part of life at our community. Concierge services cater to individual needs and preferences, while fitness programs promote physical well-being. Planned day trips offer opportunities for exploration and enjoyment. Resident-run activities foster a sense of community and encourage social interaction, while scheduled daily activities provide structure and entertainment.
Mountain View Care and Rehabilitation Center is conveniently located near various amenities, making it easy for residents to access nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
In summary, Mountain View Care and Rehabilitation Center in Scranton, PA provides a comprehensive assisted living community where residents can enjoy a comfortable lifestyle with an array of amenities and receive the care they need in a supportive environment.
Mountain View Care And Rehabilitation Center is located at 2309 Stafford Avenue, Scranton, PA 18505 in Lackawanna County, Pennsylvania
Mountain View Care And Rehabilitation Center on seniors.fyi includes 10 photos including images showing nature, landscaping, outdoors, fence, outdoor, water, mountains, waterfall, and more.
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Interior
Outdoors
Landscaping
Outdoor
Nature
Fence
Road
Mountains
