2500 Adams Avenue, Scranton, PA 18509
For more information about senior living options: (866) 208-4318
Overall Review of Holy Family Residence
Pros
The facility is very passionate about resident care.- It is extremely clean.
- Residents look forward to the activities happening there.
- The facility is highly recommended for skilled rehabilitation needs.
- The staff are super friendly and helpful.
- The place is immaculate and clean.
- The care is excellent.
Cons
The experience was horrible.
Review
Holy Family Residence in Scranton is best suited for seniors who need skilled rehabilitation and who respond to a clean, actively engaged environment with attentive staff. The community tends to attract residents coming off hospital stays or needing short-term rehab with an eye toward returning home, along with those seeking steady daily care in a well‑maintained setting. Families prioritizing immaculate upkeep, dependable supervision, and a calendar packed with purposeful activities will find the atmosphere reassuring, respectful, organized, and clearly oriented toward helping residents regain function while preserving dignity.
Those weighing alternatives should consider whether rehab intensity or long-term, memory-support emphasis is the priority. If cost sensitivity, a smaller intimate home, or a setting with a stronger memory-care program is essential, other options may better fit. For residents needing extensive medical oversight beyond rehab and a more clinical atmosphere, look for facilities that specialize in long-term care with dedicated memory-care wings. In short, Holy Family shines in cleanliness and rehab‑oriented daily life, but families should have a few other homes in mind to compare pricing, care models, and the degree of independence offered.
Key strengths include extraordinary cleanliness and a palpable passion for resident care, with staff repeatedly described as friendly and helpful. The environment supports activity participation, and the calendar of events keeps residents socially engaged, mentally stimulated, and physically active. That combination, cleanliness, compassionate staffing, and structured programs, creates reliable daily routines, which is precisely what families need when a loved one is rebuilding strength after surgery or illness. The emphasis on rehabilitation is not superficial; it translates into practical supports like therapy access, timely assistance, and consistent monitoring of progress.
On the downside, the reviews include a lone negative report that simply states “HORRIBLE” without detail. While the overwhelming majority praise the staff and the setting, this outlier serves as a reminder that experiences can vary and that no facility is immune to a bad day. Prospective purchasers should acknowledge the outlier but weigh it against a strong, consistent pattern of care. The absence of documented structural flaws in the reviews suggests that any concerns are likely situational rather than systemic, but they warrant direct inquiry during tours.
In practice, the pros tend to offset the potential downside because the positives touch every critical dimension of daily life: safety through cleanliness and maintenance, reassurance from attentive staff, and meaningful engagement via activities and rehab programming. For families prioritizing a strong rehab track and a lively, well-kept environment, Holy Family Residence delivers dependable outcomes and a dignified living experience. If, however, the priority is a facility with a heavy emphasis on alternative care models (e.g., dementia-specific care or a long-term care focus without rehab emphasis), the community may feel like a partial fit.
Practical takeaways: plan a firsthand visit with specific questions about recent rehab results, therapy schedules, nurse-to-resident ratios, and how care plans are coordinated with families. Ask to speak with current residents or families about consistency across shifts, and observe the daily routine to gauge activity quality and staff engagement. Compare pricing and what’s included, and verify flexibility for changing needs as recovery progresses. When these elements align with the strengths noted above, Holy Family Residence stands out as a practical, capable choice for short-term rehab and ongoing assisted living.
54 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Wilkes-Barre Scranton International (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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