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3 from 60 reviews
5 stars
26
4 stars
3
3 stars
3
2 stars
3
1 stars
25
Overall Review of Manorcare Health Services-Northside
caveat17 reviews mention this
Facility cleanliness and maintenance vary
Several residents and visitors describe the building as dirty or poorly maintained.
A recurring concern is cleanliness: multiple reviews mention dirty floors, urine odor, mold, and bathrooms that residents say were not being kept up. Some also describe maintenance gaps like broken or neglected areas and missing basic items tied to cleanliness. On the other hand, several reviews contrast that with positive comments about a clean facility and well-kept grounds, including recent improvements.
caveat9 reviews mention this
Call light and phone access issues
Residents and families describe delays or missed responses to calls and call bells.
Several reviews say call buttons were not answered promptly, including instances where help was requested for hours. Families also describe difficulty reaching staff by phone or getting messages returned, sometimes while advocating for care needs. A few reviews describe smoother responsiveness, including staff supervision and routine activity happening during a visit, but the negative experiences are frequent enough to stand out.
common7 reviews mention this
Food quality and diet follow-through
Food and medical diet handling show mixed experiences across reviews.
Some reviewers criticize meals as unappetizing or not aligned with diet plans, including comments about not following prescribed restrictions and residents receiving inadequate food. Other reviews describe good food and “great” food options, and one mentions a dietician adjusting a diet to reduce salt. There are also complaints about parts of the kitchen process during visits, such as staff spending time on other activities, which adds to the mixed picture.
caveat3 reviews mention this
Physical therapy availability is questioned
A few residents report confusion or problems with physical therapy being provided.
Some reviews specifically question whether physical therapy was provided as expected, including one where a resident was sent for physical therapy but the reported therapy options did not match. Another review says physical therapy was repeatedly denied, while a different reviewer describes therapy being performed that they felt the person did not need. Together, these comments raise concerns about how therapy plans are carried out.
common17 reviews mention this
Care staff appear caring in good reviews
Many reviews describe staff members as compassionate and helpful.
Positive reviews repeatedly highlight compassionate direct-care staff, teamwork, and helpful support from nursing and other departments. Some also mention administration being responsive during visits or improvements being underway. Even with strong negative reviews present elsewhere, the caregiving and kindness themes show up consistently enough to be a meaningful part of the overall feedback.
caveat5 reviews mention this
Care needs and supplies can feel inconsistent
Some residents and families describe problems with care levels and supplies.
Several reviews describe residents not receiving care at a reasonable level and point to missing supplies or delays that affected basic needs. Examples mentioned include lack of housekeeping or cleaning help, missing linens and hygiene items, and inadequate equipment described as not available. A smaller number of reviews describe the facility as improving and residents being engaged in activities, but the negative supply-and-care complaints are specific and recur.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
100 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Pittsburgh International (13 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
This part of Pittsburgh, Pennsylvania offers a diverse range of amenities and services that cater to seniors looking for a vibrant and convenient neighborhood. With numerous dining options such as Redfin Blues, Coop de Ville, and Primanti Brothers, as well as cafes like De Fer Coffee and Brooklyn Bagel At Arsenal, there is no shortage of places to enjoy a meal or socialize with friends. Nearby hospitals like Allegheny General Hospital and UPMC Children's Hospital provide reassurance for any medical needs, while pharmacies such as Rite Aid and CVS Pharmacy are easily accessible for medication refills. Additionally, the presence of parks like Arsenal Park and Point State Park offer opportunities for outdoor activities and leisurely strolls. Accessible transportation options including bus stations, Amtrak, and Port Authority stations make it convenient for seniors to get around the area. Overall, this part of Pittsburgh provides a balanced mix of amenities that cater to the needs and interests of seniors looking to settle in a welcoming community.
Restaurants
Redfin Blues (0.9 miles)
Wigle Whiskey (1.2 miles)
Coop de Ville (1.2 miles)
Salem Halal Market (1.2 miles)
Primanti Brothers (1.3 miles)
Grist House Brewing (1.3 miles)
Eleven (1.5 miles)
Physicians
Allegheny Cancer Center (0.9 miles)
Allergy & Asthma Associates (1.9 miles)
Western Psychiatric Institute and Clinic of UPMC (2.5 miles)
Plastic and Reconstructive Surgery (2.6 miles)
Kaufmann Medical Building (2.6 miles)
Aiken Medical Building (3.1 miles)
Bellissimo Plastic Surgery & Medi Spa (3.4 miles)
Hospitals
Allegheny General Hospital (0.9 miles)
UPMC Children's Hospital of Pittsburgh (2.1 miles)
UPMC Mercy (2.3 miles)
VA Pittsburgh Healthcare System (2.3 miles)
UPMC Presbyterian (2.5 miles)
University of Pittsburgh Medical Center (2.5 miles)
Manorcare Health Services-Northside on seniors.fyi includes 6 photos including images showing windows, bedroom, interior, exercise equipment, wheelchair, daylight, light fixture, plant, and more.
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