Pennypack Center

Pros

• The staff are extremely friendly, with special appreciation for Ms. Gloria and CNA Kate.
• The facility is very clean and well run.
• The care and compassion shown by the entire staff has been truly exceptional.
• They take exceptional care of residents, and the residents adore them.
• There are engaging activities for patients to participate in, and therapy helps residents regain strength.
• The administrative team led by Moshe is responsive, communicative, and supportive.
• The environment feels like a family vibe with an open-door policy.
• Families would highly recommend Pennypack Nursing and Rehabilitation.

Cons

• One reviewer described the overall experience as a nightmare.
• Supplies ran out (bed pans and wipes), and the patient was left for over five hours in urine-soaked incontinence pants.
• A male LPN refused to provide his name when asked, saying it wasn't necessary.
• The patient's therapy was minimal, consisting of a leg rub once and a chair session once over five days.
• Meals were limited, with only two hot meals and little vegetables.
• The patient was transferred back to the hospital after five days due to deterioration.
• Because the patient was never moved much, kidneys deteriorated, bowels became impacted, and a pressure sore developed.
• A reviewer was disappointed despite living nearby.
• Staff could do only so much due to limited resources.
• A reviewer warned others after experiencing problems.
• A bathroom was inoperable for a week and bed mechanisms weren't working.
• The stay involved a very high bill (around $190,000).
• The facility had been described as going downhill after ownership changes.
• There were delayed or absent responses to call buttons.
• A roommate's TV was left on loudly, disturbing the resident.
• Jeans Hospital was described as a scary mess by one reviewer.

Review

Pennypack Nursing and Rehabilitation Center emerges in the collective voice of these reviews as a place of genuine warmth and strong, people-centered care. Across accounts, the facility is described as a homey, welcoming environment where hospitality feels heartfelt and where residents and their families are treated with kindness and respect. Many reviewers emphasize how the staff go above and beyond to create a supportive atmosphere: from the moment of arrival, families feel greeted, reassured, and valued, and they leave with a sense that their loved ones are in capable, caring hands. The consensus is clear that, when things go well, Pennypack can feel like a true extension of family.

A central thread throughout the feedback is the quality of the people who work there. Reviewers consistently call out the front desk, housekeeping, nursing staff, therapists, and administrative team for their courtesy, professionalism, and attentiveness. The staff are repeatedly described as not only capable but genuinely friendly and present, turning care into a collaborative, respectful experience. Specific names crop up with gratitude - Gloria and CNA Kate are singled out for their warmth, Kristin the nurse receives praise for her competence, and Moshe, the administrative lead, is described as responsive and supportive, with a humorous touch. Other team members like Nick, Cora, Kelly, and Turquoise are highlighted for their kindness and expertise, contributing to a sense that the entire team understands what it means to treat residents and families with dignity. The overall impression is that Pennypack has built a culture that feels open, approachable, and family-like, where communication and comfort are prioritized.

The facility's environment also features prominently in the positive reviews. Several commenters note that Pennypack is clean, well-maintained, and comfortable, with a smaller, more intimate setting that still manages to feel safe and secure. The building's size and atmosphere contribute to the feeling of a close-knit community in which residents can receive attentive care without the impersonal feel that some larger centers can have. Families often mention how welcoming the surroundings are, how easy it is to talk with staff, and how the setting supports a positive mood and sense of stability during rehabilitation or respite care.

Therapy and activity programs receive particular praise for helping residents regain strength and stay engaged. Multiple reviewers recount meaningful progress and express appreciation for therapists who take the time to guide and support rather than merely perform tasks. The presence of well-planned activities and opportunities for participation helps residents feel involved and hopeful about recovering or maintaining independence. When loved ones are discharged, many families describe improvements in mobility and overall function, crediting the combination of nursing care and therapeutic work with creating a solid foundation for returning home or continuing recovery in a home setting.

Alongside the many glowing accounts, there are a few reviews that highlight real concerns and areas where expectations were not met. A handful of experiences describe instances where supplies were unavailable or delayed, which could complicate daily routines and care. One reviewer recounts a disappointing stretch of time when bedpans and wipes were out of stock, and another notes that a loved one was left in urine-soaked incontinence pants for several hours. There are also critical anecdotes about limited or uneven therapy attention, such as a PT session described as minimal, and a case where a resident's condition worsened after several days with little movement or movement of the patient. Other concerns center on communication gaps, with stories of delayed responses to call buttons or instances where a staff member refused to share a name, which understandably reduces confidence in accountability. In some reviews, reviewers point to resource constraints as a contributing factor to the issues rather than blaming the staff's goodwill or abilities.

Despite these concerns, many reviewers frame the issues as solvable within the facility's capability and emphasize that the majority of staff remain deeply caring and capable. Several accounts acknowledge that the staff "can only do so much with what they have available" and commend the effort to address problems as they arise. The administrative leadership, in particular, is often mentioned as being proactive and supportive, with families appreciating the follow-through and the attempts to make transitions smoother and more transparent. In the end, the tone across most comments remains one of gratitude and trust, with many expressing a willingness to return for respite care, rehabilitation, or ongoing support, and to recommend Pennypack to others who are seeking compassionate, professional care in a welcoming setting.

Taken together, the collection of reviews paints a picture of a facility that excels in delivering compassionate, patient-centered care within a clean, home-like environment. The staff's warmth, the strong therapeutic focus, and the emphasis on family involvement stand out as enduring strengths. At the same time, prospective families should be mindful of the occasional reports of supply shortages, inconsistent call-button responses, and other care gaps that can arise in any care setting and may reflect resource limitations rather than a lack of dedication from the team. For many families, Pennypack represents a place where professionals genuinely care about residents' well-being, where progress and comfort are celebrated, and where the overall experience can become a reassuring part of the healing and recovery journey.

This part of Philadelphia, Pennsylvania, offers a convenient and accessible location for seniors looking to settle in a vibrant community. With several pharmacies nearby, medical facilities such as the Fox Chase Cancer Center and Holy Redeemer Hospital within close proximity, and various dining options ranging from fast food chains to cafes and restaurants, seniors can easily access essential services and enjoy a variety of culinary experiences. The area also boasts multiple parks for outdoor recreation, including Champion Park Playground and Palmer Doggie Depot, providing opportunities for leisurely walks or picnics. Additionally, transportation options like SEPTA stations ensure ease of travel within the city. Overall, this neighborhood offers a blend of convenience, healthcare resources, dining establishments, recreational spaces, and transportation access that may appeal to seniors seeking a comfortable and well-rounded living environment in Philadelphia.

Pharmacies

• Url Pharma (0.5 miles)
• Rite Aid (1 miles)
• Rite Aid (2.1 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)

Parks

• Champion Park Playground (0.6 miles)
• Womrath Park (4.5 miles)
• Palmer Doggie Depot (7.4 miles)
• Palmer Park Farmers Market (7.4 miles)
• Piazza Dog Park (8.1 miles)
• Race Street Pier (8.9 miles)
• Franklin Square (9 miles)

Hospitals

• Fox Chase Cancer Center (1.1 miles)
• Holy Redeemer Hospital (2.7 miles)
• Aria Health (3.6 miles)
• Abington Hospital, Widener Building (4.2 miles)
• Abington Memorial Hospital (4.2 miles)
• Albert Einstein Employee Health Center (4.4 miles)
• Jefferson Torresdale Hospital (4.6 miles)

Cafes

• Starbucks (1.7 miles)
• ReAnimator Coffee (7.2 miles)
• La Colombe Coffee Roasters (7.7 miles)
• Starbucks (8.1 miles)
• The Landing Kitchen (8.5 miles)
• Pilgrim Roasters (8.6 miles)
• Panera Bread (8.6 miles)

Restaurants

• Chick-Fil-A (3.3 miles)
• McDonald's (3.5 miles)
• Point After (4.3 miles)
• Chick-Fil-A (4.5 miles)
• Texas Chicken & Burgers (4.7 miles)
• McDonald's (4.7 miles)
• Taco Bell (5.7 miles)

Transportation

• SEPTA Jenkintown-Wyncote Station (3.8 miles)
• Stenton Station (5.8 miles)
• Septa Wayne Junction Station (5.8 miles)
• Septa Warminster Train Stn (8.6 miles)

Physicians

• Frankford Avenue Health Center (4 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (4.6 miles)
• Stoltz and Hahn Family Practice (6.5 miles)
• AMS Cardiology (7.3 miles)
• Hatboro Medical Associates (7.9 miles)

Theaters

• AMC Neshaminy 24 (7.8 miles)