Naamans Creek Country Manor

Pros

• Michelle was awesome at communicating with the family and the insurance company.
• Crystal and Heather provided awesome, supportive, and genuinely caring PT/OT.
• The CNAs and nursing staff were very caring.
• Naamans Creek is a caring facility with staff who go above and beyond for residents.
• Linda, the Unit Manager, is outstanding and goes above and beyond for residents.
• Director Allen is highly praised for leadership and for an excellent PT and nursing team.
• Alan from Admissions is kind and helpful.
• The facility is neat, clean, and well-maintained; it's described as a small gem.
• The staff are friendly, professional, and courteous.
• The therapy staff work with residents to meet their needs.
• Naamans Creek is dog-friendly and family-friendly, contributing to a positive atmosphere.
• Families would strongly recommend Naamans Creek for elderly care.

Cons

• A reviewer warned families not to send a loved one to this rehab facility, claiming the patient returned home worse than when admitted, dietary restrictions were ignored, and no updates were provided.
• A reviewer described extremely poor and horrible food service, with meals served late, hot meals served cold, and the facility generally dirty.
• A reviewer stated that nursing care was questionable, noting patients remained for hours in their feces and urine without a change, while nurses and aides used their phones.
• A reviewer reported that a sister was given a medication she should not have, her teeth were not brushed, hair not washed, and she was made to lay in bed and urinate because aides refused to take her to the bathroom, resulting in a UTI.
• A reviewer said there were long wait times for assistance when call buttons were activated, and updates were only provided when insurance payments stopped.

Review

Naamans Creek Country Manor comes through in many people's eyes as a place where families can place a loved one with a reasonable expectation of attentive rehab and ongoing care. Across the board, there are stories of sincere dedication from staff, a well-organized approach to therapy, and a strong sense that the facility aims to treat residents and their families with respect. For many, the experience centers on the care they receive from a thoughtful team, with particular praise for the social workers, nurses, and therapy staff who help patients regain strength and comfort during short-term rehab or longer stays.

Several reviewers highlight standout individuals who make a real difference in daily care. Michelle, the social worker, is repeatedly commended for her communication with families and with insurance companies, going "over and beyond" to keep everyone informed. Nursing staff such as Clara are named for their dependable care, while the PT/OT team - Crystal and Heather in particular - are described as awesome, ever so supportive, and genuinely caring. The nursing aides and regular CNA staff are also repeatedly described as kind and compassionate, contributing to a consistently caring atmosphere. The overall impression is that the team is responsive, with the facility often described as clean and well-maintained, and visitors noting the warm, attentive manner of the staff.

Management and leadership receive frequent, explicit recognition as well. People speak highly of Angela Fancher, the director, and Linda, who is identified as a nursing manager on the second floor. Both are said to have a calming, reassuring presence for families with concerns, helping to put them at ease. The sentiment extends to other leaders, including Allen, whose guidance and the strength of the physical therapy program are repeatedly praised. This leadership appears central to the sense of organization and commitment that many families feel when their loved ones are receiving care at Naamans Creek.

The tone of reviews is overwhelmingly positive when it comes to mood, environment, and the overall experience of rehab and long-term care. Families recount that their loved ones have felt comfortable and well-supported, with staff who accommodate requests and create spaces - such as a large dining room for family celebrations - that help sustain dignity and social connection. Several residents describe themselves or their family members as having received very good care, with specific gratitude toward the therapy teams and social workers who helped navigate the recovery process. One reviewer even notes that the facility is dog-friendly, which contributed to reduced stress during a stay and made the environment feel more welcoming.

However, the collection of reviews does not ignore serious concerns raised by a few families. One account describes an experience where a sister was admitted for rehab and later returned home sicker, with warnings that dietary restrictions (specifically no pork) were not honored and substitutions were not provided. In that same account, there were reports of inadequate personal care - such as difficulty with bathroom assistance leading to discomfort, a lack of timely updates to family, and a sense that communication was uneven, especially regarding the patient's status once insurance coverage changed. This review also mentions a determination to call therapy for updates, and a broader impression that some care lapses could have serious consequences, including a hospital visit after discharge.

Other comments touch on care quality more broadly in a critical light. Some reviewers describe long-standing concerns about food service - meals arriving late or cold, and inconsistency with menu orders. There are mentions of dirt and cleanliness issues in certain moments, and a perception that some staff may be distracted, with phones appearing to be a frequent distraction for nurses and aides. A few reviewers emphasize that while the core nursing and therapy staff are capable and caring, there can be variability in daily execution and responsiveness, particularly around meal timing, call button assistance, and dietary accommodations.

Despite these criticisms, many reviews converge on a strong appreciation for the facility's potential and the people who work there. Several families share that their loved ones benefited from excellent rehab experiences, praising the quality of physical therapy and the supportive atmosphere created by the therapists and nursing staff. Public feedback highlights personal touches - from thanks to a few standout staff members, like Tracey Bradshaw (a favorite CNA) and Kriset Newby (a social worker described as the best this family has had since a relative's hospitalization) - that reinforce the sense of a facility where compassionate care is real and tangible.

In the end, Naamans Creek Country Manor emerges as a place with a broad spectrum of experiences, but with a common thread: dedicated people who strive to provide thorough rehab and attentive nursing care in a clean, organized setting. For many families, the care team - led by committed administrators, with strong contributions from social workers, nurses, and therapists - creates a foundation of trust and reassurance. Yet the occasional patient and family experience reminds us that no facility is perfect, and effective communication, strict adherence to dietary needs, timely updates, and consistent daily execution remain crucial areas where the team can continue to improve. Overall, the sentiment from multiple voices is that Naamans Creek is a place capable of excellent care, with many residents and families feeling grateful for the kindness, competence, and care they receive there.

This part of Boothwyn, Pennsylvania offers a convenient and accessible location with a variety of amenities within close proximity. You will find multiple pharmacies, physicians' offices, theaters, cafes, restaurants, parks, and hospitals all within a few miles of each other. This area also provides easy access to transportation options such as the Joseph R. Biden Jr. Railroad Station for travel convenience. In addition, there are places of worship nearby for spiritual fulfillment and community engagement. Overall, Boothwyn offers a bustling yet peaceful environment for senior living with ample opportunities for leisure activities and healthcare services readily available.

Pharmacies

• Rite Aid (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (1.9 miles)
• Wegmans (2.8 miles)
• Rite Aid (2.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.2 miles)

Physicians

• Christiana Care: Concord Medicine And Pediatrics (1.5 miles)
• Brandywine Hundred Family Medicine (2.9 miles)
• Foulkstone Christiana Care (3 miles)
• Pulmonary Consultants (3.4 miles)
• Total Care Physicians (4.1 miles)
• AI Dupont Outpatient Cardiac Center (5 miles)
• Richard J. Schmidt, MD (5 miles)

Theaters

• Regal Brandywine Town Center (1.5 miles)
• AMC DINE-IN Painters Crossing 9 (3.5 miles)

Cafes

• Starbucks (3 miles)
• Styer's Garden Cafe (3.1 miles)
• Panera Bread (4 miles)
• 320 Market Cafe (9 miles)
• Starbucks (9.4 miles)
• Gemelli - Artisanal Gelato & Dessert Cafe (9.5 miles)
• Giant Cafe (10.1 miles)

Restaurants

• Terrain at Styer's (3.1 miles)
• McDonald's (3.2 miles)
• Taco Bell (3.2 miles)
• Chick-Fil-A (3.3 miles)
• KFC (3.3 miles)
• Wendy's (3.6 miles)
• McDonald's (3.8 miles)

Parks

• Talley Day Park (3.8 miles)
• Shipley Heights Park (4.1 miles)
• Market Square Memorial Park (5.6 miles)
• Alapocas Woods Park (5.6 miles)
• Brandywine Park (6.4 miles)
• Goose Creek Park (6.5 miles)
• Brandywine Creek State Park (6.7 miles)

Hospitals

• Riddle Hospital (6.4 miles)
• St Francis Hospital (7.1 miles)
• Wilmington VA Medical Center (8.7 miles)
• Family Lounge (10.1 miles)
• Chester County Hospital (10.1 miles)

Transportation

• Joseph R. Biden Jr. Railroad Station (WIL) (7.6 miles)

Places of Worship

• Willistown United Methodist Church (8.4 miles)