Cedar Tree Apartments

Pros

• April was wonderful and attentive, answering all questions.
• She sent pictures and videos of the apartment.
• Claudia and Justin were amazing.
• Justin explained everything and there was a welcoming bag on move-in day.
• The apartment was clean and move-in ready with no issues.
• The Cedar Tree staff were hospitable and friendly.
• Maintenance was quick and thorough.
• The complex offers excellent apartments and facilities with superb maintenance and landscaping.
• Office staff were great, helpful, and pleasant to work with.
• The apartment is beautiful and cozy in a quiet neighborhood near stores.

Cons

• The management is described as unhelpful and difficult to work with.
• Pricing is inconsistent and confusing, with online quotes not matching in-person quotes.
• Move-out charges are perceived as excessive and could affect tenants' credit history.
• Ongoing noise issues due to thin walls and disruptive neighbors, with inadequate complaint responses.
• Perceived decline in management quality after a leadership change; some wish for the previous manager to return.
• Apartments are viewed as overpriced and outdated, with missing modern amenities.
• Handling of sensitive issues (e.g., access to a deceased relative's belongings) and overall responsiveness are criticized.
• A weed-smell issue is reported, with management reportedly not addressing it.

Review

The Cedar Tree Apartments community comes across in these remarks as a place that can feel welcoming, well-maintained, and surprisingly smooth to move into when you catch the right people at the right time. Several residents sing the praises of the early days: April stands out for many as the face of a calm, responsive process - she sent pictures and videos of the apartment, answered questions with patience, and was clearly attentive throughout. On move-in day, a small welcoming bag and the apartment being clean and ready helped set a positive tone. One renter expressed genuine appreciation, saying they were glad they chose Cedar Tree and looking forward to living there, thanks to April's handling of the application and move-in.

The maintenance and on-site staff consistently come up as strengths in many accounts. Phrases like "maintenance was quick and completed great" are common, and specific individuals are singled out for effective service. Nick, for example, is praised for explaining the issue and the resolution, with a maintenance response time of about two hours cited by one resident. Across the property, descriptions of the grounds and facilities as well-kept - lush landscaping, a pool that is appreciated in the summer, and generally clean, quiet surroundings - reinforce the sense that the place is well cared for. It's not just the physical upkeep; several reviewers note the friendliness and responsiveness of the office team, even after move-in, when they were checked on to ensure a smooth tenancy.

Within the broader narrative of Cedar Tree, many experiences spotlight the people who operate the offices, the managers, and the application process. A number of comments highlight the office staff as helpful, pleasant, and easy to work with. The application process is described as easy, with quick responses, and a recurring thread is that the staff in the office remains engaged and supportive after tenants have settled in. One resident even lauds the apartment as beautiful and cozy, and mentions the location as quiet and convenient to stores, with a walk-in closet and an appealing pool - the kind of description that reinforces a positive long-term impression for a new resident.

However, the same collection of remarks reveals a more complicated picture when it comes to pricing, policy, and management decisions. There are vivid accounts of inconsistency between online listings and in-person quotes, with a specific sequence that sticks in the mind: an online price of $1,457 for a basic, half-basement one-bedroom apartment, but in-person pricing at $1,357, followed by a lease printed at $1,457 with an apology for a mix-up. A request to honor the lower price met with a firm "absolutely no wiggle room," and later the same apartment turned up at a different amount again. The comparison with nearby offerings - one commenter notes seeing the same type of unit elsewhere for around $1,200 - paints a clear tension between value perception and how pricing is communicated. It's a thread that leaves some potential residents wary about whether higher management can be responsive to price escalations or concessions.

The interpersonal dynamics of management, especially during trying personal circumstances, appear as another area of strong opinions. A particularly stark contrast runs through the reviews: on one hand, a family grief scenario is described where the father was a long-time tenant and management's handling worsened the situation - being slow to approve access to clean out belongings and continuing rent collection amid the process - paired with a strongly negative portrayal of a specific staff member. On the other hand, other residents praise the same team for hospitality, organization, and support, illustrating how experiences can diverge sharply depending on the staff involved and the situation. The disparity is not just about personalities; some reviews call out miscommunication and rigidity that can feel hostile during sensitive times, while others emphasize assistance and consistent customer care.

Noise, age of the buildings, and some management decisions enter the conversation as ongoing concerns for certain residents. A recurring note is the issue of thin walls and creaking in older construction, which can translate to neighbor noise - something that several reviewers mention as an ongoing annoyance. There are also strong opinions about the maintenance and handling of more systemic issues, such as air conditioning during peak heat. One summer remark notes that after many AC requests, management signaled a limit to repairs, leaving some tenants feeling neglected during hot periods. Messages about communication gaps, such as unanswered emails about specific unit layouts or availability, further color the landscape of resident experience with the property's leadership.

Finally, a strand of the commentary warns potential renters to proceed with caution, balancing the warmth of friendly staff and effective maintenance against the more problematic patterns some tenants have endured. Positive experiences - clean, welcoming apartments, well-kept grounds, prompt repairs, and helpful office staff - sit alongside concerns about pricing fairness, inconsistent management responsiveness, and the stress of moving out or dealing with disputes that can feel adversarial. For some, Cedar Tree remains a desirable home precisely because of the approachable staff and the sense of community; for others, the same place can feel fraught when policies, communications, or price disagreements collide with personal circumstances and expectations. In short, Cedar Tree appears to offer a solid living environment with notable strengths in upkeep and service, tempered by notable caveats around pricing transparency, management consistency, and the handling of sensitive tenant situations.

Pharmacies

• Rite Aid (0.2 miles)
• Walgreens (0.7 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• Rite Aid (3 miles)

Theaters

• Regal Brandywine Town Center (2.1 miles)
• AMC DINE-IN Painters Crossing 9 (4.8 miles)

Restaurants

• KFC (2.2 miles)
• Burger King (2.6 miles)
• Wendy's (3 miles)
• McDonald's (3 miles)
• Taco Bell (3 miles)
• McDonald's (3.4 miles)
• McDonald's (3.9 miles)

Physicians

• Foulkstone Christiana Care (2.2 miles)
• Christiana Care: Concord Medicine And Pediatrics (2.5 miles)
• Brandywine Hundred Family Medicine (2.7 miles)
• Total Care Physicians (2.8 miles)
• AI Dupont Outpatient Cardiac Center (4.4 miles)
• Richard J. Schmidt, MD (4.4 miles)
• Pulmonary Consultants (4.7 miles)

Cafes

• Starbucks (2.9 miles)
• Panera Bread (3.5 miles)
• Styer's Garden Cafe (4.4 miles)
• 320 Market Cafe (8.9 miles)
• Starbucks (9.6 miles)
• Starbucks (10.5 miles)

Parks

• Shipley Heights Park (3.2 miles)
• Talley Day Park (3.2 miles)
• Market Square Memorial Park (4.7 miles)
• Alapocas Woods Park (5.1 miles)
• Brandywine Park (5.7 miles)
• Brandywine Creek State Park (6.6 miles)
• Goose Creek Park (7.8 miles)

Hospitals

• St Francis Hospital (6.4 miles)
• Riddle Hospital (7 miles)
• Wilmington VA Medical Center (8.3 miles)
• Delaware Psychiatric Center (9.6 miles)

Transportation

• Joseph R. Biden Jr. Railroad Station (WIL) (6.8 miles)

Places of Worship

• Willistown United Methodist Church (9.6 miles)