The Long Community in Lancaster, PA

Pros

• They are great people with wonderful products and fantastic prices.
• They are able to work with our income and are more reasonable on pricing.

Cons

• They don't take care of the residents.
• They aren't cleaning the residents' rooms.
• The staff is rude.
• They would have been our first choice, but the waiting list was too long.
• The reviewer moved their loved one out of the community.

Review

The Long Community in Lancaster, PA is best suited for budget-minded families that can tolerate a longer admission timeline and prioritize predictable pricing and practical services over high-touch care reputations. This community aligns with households where cost control and income-adjustment flexibility matter, and where families are prepared to oversee ongoing care decisions while waiting for a spot. Those who can commit to navigating an admission wait and actively monitoring quality will likely find value here, particularly when price transparency and affordability are decisive factors.

Those who may want to consider alternatives are families seeking prompt placement, consistently attentive caregiving, and a spotless, purposefully managed environment from day one. If rapid availability, a consistently polished daily environment, and staff with a consistently warm, professional demeanor are non-negotiables, other local options are likely to deliver fewer trade-offs. For families with higher care needs or a strong emphasis on immediate, hands-on resident engagement, exploring options with shorter waitlists and demonstrable staffing stability is prudent.

On the upside, the positives can feel tangible in the right mix: staff and leadership are widely described as friendly and capable, the product mix - what residents get for daily living and activities - meets practical expectations, and pricing is notably more affordable with a willingness to work with different income levels. Those financial arrangements can be a meaningful advantage for households on a fixed income or with limited resources, making home-like care more accessible than elsewhere. When a family can align budget realities with the facility's pricing flexibility, that alignment brightens the overall value proposition.

Yet the drawbacks carry real weight. Recurring concerns about cleanliness and who is responsible for routine resident care point to gaps in daily operations that cannot be dismissed. Reports of rooms not being cleaned and residents not receiving expected attention raise red flags about quality control and accountability. When staff behavior is described as rude by families, the trust needed for ongoing supervision of care and safety frays, and the potential for stress and dissatisfaction grows. These are core risk factors because they touch on dignity, safety, and the ability to enjoy a supportive living environment.

The strongest way the pros offset the cons is through cost leverage and admission flexibility, but those advantages do not fully neutralize the risk of inconsistent care and perceived staff disengagement. The bottom line: this community can deliver meaningful value to households that can tolerate a slower admission process and maintain rigorous oversight of daily care standards. For families with limited means, the affordability combined with a willingness to be proactive can make this option compelling. For others, the long wait and ongoing quality concerns tilt the balance toward exploring alternatives with stronger immediate availability and steadier day-to-day operations.

In the end, decisive action should hinge on a concrete admission plan and a clear plan for oversight. Prospective residents should request a detailed tour and ask pointed questions about housekeeping schedules, QA processes, and staff training, along with direct conversations with current residents or family members. Verify the current wait time, confirm the availability of specific level-of-care services, and insist on transparent responses about how care plans are monitored and adjusted. If a family can embrace the potential for a price-driven outcome, a patient admission path, and tight oversight of care quality, The Long Community becomes a prudent option. If not, there are alternatives where care quality and immediacy align more consistently with expectations.

This area of Lancaster, Pennsylvania, offers a convenient and diverse array of amenities for those considering senior living. With multiple parks nearby, such as Buchanan Park and Long's Park, residents can enjoy outdoor activities and scenic walks. There are several reputable physicians in close proximity, including Lancaster Pulmonary and Sleep Associates and Red Rose Pediatrics, ensuring access to quality healthcare. Additionally, there are various cafes and restaurants like Copper Cup Coffee and Luca for socializing and dining out. Places of worship like Sacred Heart Church are also easily accessible for spiritual needs. Pharmacies such as CVS Pharmacy and Rite Aid provide convenience for medication management. In case of medical emergencies, hospitals like Lancaster General Health and UPMC Heart and Vascular Institute are within a short distance. The presence of transportation options like Amtrak adds to the ease of getting around the area. Overall, this neighborhood provides a blend of amenities that cater to both leisurely pursuits and essential needs for seniors looking to settle down in Lancaster.

Parks

• Buchanan Park (0.2 miles)
• Beau's Dream Dog Park at Buchanan Park (0.3 miles)
• Musser Park (1.2 miles)
• Long's Park (1.6 miles)

Physicians

• Lancaster Pulmonary and Sleep Associates (0.2 miles)
• Red Rose Pediatrics (0.2 miles)
• Interventional Spine Associates (0.2 miles)
• Lancaster Medical Group (0.2 miles)
• Pediatric Specialty Care at Lancaster (0.3 miles)
• SouthEast Lancaster Health Services (0.7 miles)
• Family Practice Associates of Lancaster (0.7 miles)

Cafes

• Copper Cup Coffee (0.2 miles)
• Valentino's Cafe (0.4 miles)
• Splits & Giggles (0.4 miles)
• Rachel's Cafe & Creperie (0.7 miles)
• Prince Street Cafe (0.9 miles)
• Passenger (0.9 miles)
• Square One Coffee (1 miles)

Places of Worship

• Sacred Heart Church (0.3 miles)

Restaurants

• Brendee's Irish Pub (0.4 miles)
• 551 West (0.4 miles)
• Luca (0.5 miles)
• Oka Asian Fusion (0.7 miles)
• Iron Hill Brewery & Restaurant (0.7 miles)
• Lombardo's Italian American (0.8 miles)
• Wendy's (0.8 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Rite Aid (0.9 miles)
• Rite Aid (1.1 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Stauffers of Kissel Hill Fresh Foods (1.9 miles)

Hospitals

• Lancaster General Health (1.1 miles)
• UPMC Heart and Vascular Institute (2 miles)
• Heart Hospital of Lancaster (2.1 miles)
• Lancaster Rehabilitation Hospital (2.1 miles)
• Lancaster General Health (2.2 miles)

Transportation

• Amtrak (1.2 miles)

Theaters

• Reel Cinemas Lancaster (2.3 miles)