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3.9 from 106 reviews
5 stars
59
4 stars
23
3 stars
2
2 stars
1
1 stars
21
Overall Review of Manorcare Health Services - Lancaster
differentiator8 reviews mention this
PT and OT support feels strong
Physical and occupational therapy repeatedly comes through as a major part of the rehab experience.
Several residents and families describe meaningful progress from PT/OT, including being able to walk again or work toward goals for returning home. Others specifically call out therapists as knowledgeable and thorough, and mention both PT and OT staff support. A few reviews contrast this with weaker moments on the nursing side, but therapy itself is frequently framed as a bright spot.
common22 reviews mention this
Staff kindness is a consistent theme
Many reviewers describe caregivers as friendly, respectful, and attentive.
A large share of reviews focus on warm interactions—welcoming front desk moments, aides and nurses being kind, and staff treating patients and visitors with respect. Some families thank named caregivers and describe being supported with day-to-day comfort, questions, and discharge planning. While a smaller group of reviews reports the opposite, the dominant pattern is that people felt cared for by individual staff members.
caveat5 reviews mention this
Call bell and phone responsiveness
Some reviewers report delays or failures to respond when help is needed.
A recurring concern is not getting timely help after calling—reviewers cite call button issues and instances where staff did not show up. Others describe difficulty reaching the facility by phone or receiving return calls, including trouble getting updates about care needs and arrangements. A few reviews also connect these problems to understaffing, especially during evenings and weekends.
caveat4 reviews mention this
Food quality is mixed overall
Dining gets mixed feedback, with some meals described as less than ideal.
Some reviewers say meals are good or served hot and regularly, and a few families mention their loved one being satisfied. Other reviews describe food as not great at times, disliked overall, or mention specific negative meal experiences. Because the feedback swings both ways, it reads more like an inconsistent experience than a single clear strength.
caveat5 reviews mention this
Cleanliness is described both ways
Cleanliness receives both praise and serious complaints from different reviewers.
Several reviews describe the facility as clean, bright, and well kept, with rooms and common areas presented positively. Other reviewers describe problems like dirtiness, pests, or the presence of waste and bedding concerns. Taken together, cleanliness seems uneven across experiences rather than consistently meeting the same standard for everyone.
common2 reviews mention this
Nearby medical options are close
The community sits close to physician offices and a hospital.
Nearby medical resources include physician offices within about a tenth of a mile and a hospital listed under nearby places at about 1.9 miles. This supports easier access to outpatient and emergency-level destinations if families need to coordinate care alongside the facility.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
172 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
This part of Lancaster, Pennsylvania, offers convenient access to a variety of essential services for senior living. With multiple physicians' offices nearby, including family medicine, pediatrics, and specialty care, residents have easy access to healthcare. There are also several pharmacies in the vicinity for medication needs. In terms of dining options, there are a variety of restaurants and cafes within a short distance offering different culinary experiences. The area is also home to several parks where seniors can enjoy outdoor activities and relaxation. Additionally, there are places of worship nearby for spiritual fulfillment. Public transportation is easily accessible with an Amtrak station located just 2 miles away. Overall, this part of Lancaster provides a well-rounded and convenient environment for senior living.
Physicians
LG Health Physicians Family Medicine Abbeyville (0.1 miles)
Family Practice Associates of Lancaster (0.1 miles)
Pediatric Specialty Care at Lancaster (0.6 miles)
Lancaster Pulmonary and Sleep Associates (1 miles)
Manorcare Health Services - Lancaster on seniors.fyi includes 7 photos including images showing interior, dining, chandelier, physical therapy, rehabilitation, exercise equipment, kitchen, television, and more.
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Exercise Equipment, Rehabilitation, and Physical Therapy
Healthcare
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172 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Caring staff with excellent communication; great dining, comfortable rooms, and engaging activities.
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