Manorcare Health Services - Lancaster

Pros

• The staff at the facility genuinely cares for their patients' physical and mental well-being.
• The nursing staff and aides in the Buchanon wing provided wonderful care, ensuring that the patient was well taken care of.
• The social worker was always helpful and readily available to assist families.
• Admissions staff were knowledgeable and helpful in getting patients settled into the facility.
• Families reported positive experiences with clean rooms and balanced meals for their loved ones.
• The nurses are friendly, efficient, and attentive to the needs of residents.
• The rehabilitation team encourages patients through exercises and movements, fostering improvement in their recovery.
• Overall, many families expressed gratitude for the kind and considerate support received from the staff during difficult times.

Cons

• The staff grumbled about the family not bringing a wheelchair and took 15 minutes to find one for the patient.
• The kitchen was closed, leaving the patient with only a peanut butter and jelly sandwich for dinner.
• The patient's room smelled bad and had ants on the floor and in the bed.
• Communication with nurses was difficult, as they were always busy and hard to reach when needed.
• Phone calls to check on residents often went unanswered or had ridiculous excuses given by staff.
• One reviewer expressed that their prior experience at ManorCare was negative and had nothing good to say about it.
• A stolen battery charger and phone incident raised concerns about security within the facility.

Review

Insights into Patient Experiences at ManorCare

ManorCare has garnered a wide range of feedback from patients and families alike, reflecting both positive and negative experiences. As a facility that provides skilled nursing care and rehabilitation services, the range of opinions showcases the varying levels of satisfaction among those who have spent time there, whether as patients or as family members of patients.

On one hand, several reviewers have expressed profound gratitude for the level of care their loved ones received. One individual shared their experience as a patient over a month-long stay, emphasizing the genuine concern that staff displayed for both physical and mental well-being. The attentiveness to symptoms and needs made for a positive atmosphere during what can be an incredibly challenging time. The enthusiasm to volunteer in the future shows how impactful these positive interactions were—the potential to give back stems from feeling deeply cared for during recovery.

Another reviewer recounted their mother's transfer from Philadelphia Hospital to ManorCare but faced immediate challenges upon arrival. Despite requesting assistance with a wheelchair, they reported delays in receiving one while staff appeared grumpy about not having brought their own. More troubling was the discovery that their mother had not received dinner or evening medication upon arrival; staff initially stated that only a peanut butter and jelly sandwich was available due to kitchen hours. This lack of preparedness extended to issues regarding medication delivery—indicating systemic problems within administration logistics—which caused significant distress for family members concerned about their loved one’s immediate needs.

Concerns about cleanliness also emerged in this reviewer's account; ants were found in the patient’s room and even on her bed, prompting fears about hygiene standards at the facility. After just 24 hours in ManorCare, family members chose to move her to another facility with better ratings after experiencing difficulty contacting staff and feeling uneasy leaving her unattended overnight. This stark contrast highlights how critical first impressions can be when assessing long-term care facilities.

Conversely, some reviews reflect positive sentiments toward specific departments within ManorCare despite overall criticisms. A former patient six years post-stroke experienced frustration related to inconsistent communication but noted friendly interactions with nurses and administrative staff when present. Mentioning helpful social workers adds another dimension—while they may not deliver direct care or oversee clinical operations, their support can significantly enhance family experiences by ensuring questions are answered.

In contrast, another family reviewed their Mother's experience at ManorCare Lancaster positively after she returned there following hospitalization in 2015. They praised the attentive nursing staff and clean environment while acknowledging some limitations with meal options due to dietary needs imposed by her illness. It is also worth noting that even during grief over losing a loved one, families felt kindness emanated from the entire team—a valuable sentiment that highlights the importance of compassion in healthcare settings.

Finally, recollections shared by another reviewer regarding high costs underscore just how significant financial investment becomes alongside emotional considerations when entrusting loved ones’ care to facilities like ManorCare. While this individual noted satisfactory experiences with nursing staff and rehabilitation efforts covered by Medicare, they also raised concerning issues related to theft within the facility—specifically mentioning stolen personal items belonging to their wife—a disheartening aspect amid otherwise commendable praise for care quality.

In summary, feedback surrounding ManorCare presents a tapestry woven from diverse threads representing both acclaim for exceptional caregiving practices while simultaneously revealing glaring shortcomings affecting initial admissions experiences and ongoing communication efforts between staff and families alike. The need for consistent attentiveness—from welcoming new residents through efficient operational practices—remains fundamental if trust is to be cultivated amidst users who face sensitive circumstances requiring specialized care solutions.

This part of Lancaster, Pennsylvania, offers convenient access to a variety of essential services for senior living. With multiple physicians' offices nearby, including family medicine, pediatrics, and specialty care, residents have easy access to healthcare. There are also several pharmacies in the vicinity for medication needs. In terms of dining options, there are a variety of restaurants and cafes within a short distance offering different culinary experiences. The area is also home to several parks where seniors can enjoy outdoor activities and relaxation. Additionally, there are places of worship nearby for spiritual fulfillment. Public transportation is easily accessible with an Amtrak station located just 2 miles away. Overall, this part of Lancaster provides a well-rounded and convenient environment for senior living.

Physicians

• LG Health Physicians Family Medicine Abbeyville (0.1 miles)
• Family Practice Associates of Lancaster (0.1 miles)
• Pediatric Specialty Care at Lancaster (0.6 miles)
• Lancaster Pulmonary and Sleep Associates (1 miles)
• Interventional Spine Associates (1 miles)
• Red Rose Pediatrics (1 miles)
• Lancaster Medical Group (1 miles)

Restaurants

• Taco Bell (0.2 miles)
• McDonald's (0.8 miles)
• Tobias Frogg (0.9 miles)
• 551 West (1.1 miles)
• Brendee's Irish Pub (1.3 miles)
• Luca (1.3 miles)
• Wendy's (1.4 miles)

Pharmacies

• Rite Aid (0.4 miles)
• CVS Pharmacy (1.2 miles)
• Stauffers of Kissel Hill Fresh Foods (1.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (1.7 miles)
• Lifecare Pharmacy (2 miles)

Cafes

• Valentino's Cafe (0.6 miles)
• Copper Cup Coffee (0.7 miles)
• Splits & Giggles (1.2 miles)
• Rachel's Cafe & Creperie (1.5 miles)
• Prince Street Cafe (1.6 miles)
• Passenger (1.6 miles)
• Starbucks (1.7 miles)

Parks

• Buchanan Park (0.9 miles)
• Beau's Dream Dog Park at Buchanan Park (1 miles)
• Long's Park (1.9 miles)
• Musser Park (2 miles)
• Wood's Edge Park (2.5 miles)

Places of Worship

• Sacred Heart Church (1.1 miles)

Hospitals

• Lancaster General Health (1.9 miles)
• Lancaster Rehabilitation Hospital (2 miles)
• Physicians Surgery Center (2.3 miles)

Transportation

• Amtrak (2 miles)