Village Vista Skilled Nursing

Pros

• The PT and OT are highly regarded, and the caregivers are wonderful.
• The rehab staff are attentive and pleasant, and patient progress is evident.
• The facility is clean, bright, and welcoming, with friendly, helpful front-desk staff.
• The nursing staff and aides are praised for their dedicated and compassionate care.
• Wound care is exceptional thanks to the day nurse.
• Families report that staff listen, plan for future visits, and help with discharge and home care arrangements.
• The center is well staffed and offers lots of activities for residents.
• Residents and families consistently express gratitude for the care and positive experiences at Abbeyville.

Cons

• The reviewer would give Abbeyville zero stars.
• The reviewer states her mother was never rehabilitated and was moved to long-term care - the worst mistake of the reviewer's life.
• The staff rarely answered call buttons, never got her out of bed, and ignored her care needs.
• The facility has mice, and the reviewer's mother suffered from multiple UTIs, infections, and bedsores.
• The reviewer filed complaints with the Department of Health and Office of Aging, but nothing changed, and the mom's health declined, leading to her death after five months.
• The reviewer warns others to stay away, describing neglect and poor care.
• Another reviewer cites staff shortages, long wait times, and medication delivery failures, labeling some staff as lazy and the building as needing upgrades.
• A family states that after three months, their father ended up in the ER with a catheter-related UTI, bladder infection, pneumonia, bedsores, and sepsis, and that his walker and wheelchair were left in the bathroom.
• They claim some nurses are rude and the nursing department is uncaring, with not all nurses properly briefed on procedures.
• A reviewer reports being billed with unitemized charges and failing to receive an itemized bill after requesting one.
• They note the facility needs painting or cosmetic repairs.

Review

Abbeyville Skilled Nursing and Rehabilitation elicits a remarkably mixed set of experiences from the families and visitors who encounter it. On one end of the spectrum, there are accounts that celebrate warm, responsive care, effective rehabilitation, and a welcoming environment. On the other, there are deeply troubling stories of neglect, medical complications, and dissatisfaction that linger long after the stay. Taken together, the reviews paint a portrait of a facility whose quality seems to swing significantly depending on the day, the unit, and the individuals providing care.

Several families praised the rehabilitation programs, telling of tangible progress and hopeful outcomes. In particular, the physical therapy and occupational therapy departments receive frequent kudos for being capable and helpful. Reviewers described rehab as the bright spot of Abbeyville, noting that therapy staff worked with patients to achieve meaningful milestones and that the overall rehabilitation experience could be a catalyst for getting patients back home sooner than expected. Some families observed that their loved ones walked with assistance, transitioned to wheelchairs, or regained independence in meaningful ways, praising the dedicated therapists and the encouragement they offered.

Beyond therapy, many readers highlighted the kindness, friendliness, and professionalism of the staff. Visitors often spoke of warm greetings at the front desk, staff who listened when plans for visits were discussed, and aides or nurses who went out of their way to make patients feel comfortable. Specific names appeared repeatedly in glowing notes: Sharon was remembered for listening and helping to plan future visits; Latoya Bounds was singled out for her support in coordinating care and discharge planning; the care team on the day shift, including individuals referred to as Shanelle, Easy Em, Chrystal, Cheryl, and Penny, was repeatedly praised for making patients feel seen and cared for. A number of reviewers also stressed that the wound care and ongoing nursing care could be excellent, with one person specifically commending a day nurse for careful, gentle dressing changes and staff who treated patients with respect.

Visitors also described Abbeyville as a clean, welcoming place, where the atmosphere could be bright and the staff appeared genuinely invested in the well-being of those in their care. Some reviews highlighted a strong sense of community, with siblings, children, and friends feeling confident enough to leave their loved ones in Abbeyville's hands because they perceived their relatives were safe and well cared for. Several accounts emphasized how staff members helped families navigate visits and daily routines, and even noted that the facility offered a variety of activities that kept residents engaged.

Not every account aligns with the positive notes above. A persistent thread among the most critical reviews concerns safety, neglect, and poor outcomes. One particularly detailed account described a daughter's experience as devastating: her 63-year-old mother, who had broken her hip, was not rehabilitated adequately, eventually moved to long-term care, and suffered from multiple UTIs, infections, bedsores, and even mice in the facility. The daughter reported that complaints to health departments were filed with little to no change and that her mother's health deteriorated rapidly, ultimately leading to death after five months at Abbeyville. She urged others to keep loved ones away, describing a level of neglect that she believed was indefensible and dangerous. Similar concerns about care quality - ranging from missed call buttons and insufficient assistance to delays in medications and questions about catheter care - appeared in other reviews, with some families recounting falls or severe infections that raised questions about staffing levels and protocols.

Some reviewers acknowledged the facility's strengths but pointed to ongoing problems. Comments about staffing shortages, long wait times, and inconsistent care were common in the more critical posts. Billing issues arose in at least one account, with disagreements over itemized charges and communication about bills leaving a sense of confusion or frustration. In addition to clinical concerns, a few reviewers noted cosmetic and infrastructure shortcomings - painting needs, outdated buildings, and general wear - contrasting with the warmth of individual caregivers and the potential for strong personal connections with patients.

Overall, Abbeyville appears to be a place where care quality can be highly contingent on the day-to-day realities of the staff on duty, the specific therapy team, and the particular unit a resident is assigned to. For some families, Abbeyville provided life-changing rehab, compassionate interactions, and reliable support that gave them confidence in leaving their loved ones in the facility's care. For others, especially when complications arose or when staffing gaps were most evident, the experience was distressing and, in at least one highly detailed account, devastating. The reviews collectively convey a facility that holds significant promise in its rehabilitation and interpersonal care, while also spotlighting serious concerns about safety, consistency, and the adequacy of medical oversight in various circumstances.

This area of Lancaster, Pennsylvania, offers a variety of healthcare options with several physicians' offices and pharmacies located within a short distance. The presence of Nemours Children's Clinic ensures access to specialized care for any visiting grandchildren. There are also numerous dining options ranging from fast food to casual dining, as well as cafes for leisurely meals or coffee outings. The proximity to several parks like Wood's Edge Park and Buchanan Park provides opportunities for outdoor activities and relaxation. Additionally, the availability of public transportation through Amtrak offers convenience for traveling within the city or beyond. Overall, this part of Lancaster provides a convenient and diverse environment for seniors looking to settle in the area.

Physicians

• Family First Medical Associates PC (0.2 miles)
• Eichenlaub & May (0.7 miles)
• Nemours Children's Clinic (0.7 miles)
• Manning, Rommel & Thode Associates (0.9 miles)
• OBGYN Of Lancaster (0.9 miles)
• Orthopaedic Specialists of Central Pennsylvania (1 miles)
• LG Health Physicians Family Medicine Abbeyville (1.2 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Rite Aid (0.8 miles)
• Stauffers of Kissel Hill Fresh Foods (0.8 miles)
• Lifecare Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.7 miles)

Restaurants

• Tobias Frogg (0.3 miles)
• McDonald's (0.4 miles)
• Taco Bell (1 miles)
• Arooga's (1.7 miles)
• Centerville Diner (1.8 miles)
• Miller's Ale House (2.2 miles)
• McDonald's (2.2 miles)

Parks

• Wood's Edge Park (1.4 miles)
• Buchanan Park (1.9 miles)
• Beau's Dream Dog Park at Buchanan Park (2.1 miles)
• Long's Park (2.4 miles)
• Musser Park (3.1 miles)

Cafes

• Valentino's Cafe (1.7 miles)
• Copper Cup Coffee (1.8 miles)
• Starbucks (2.1 miles)
• Splits & Giggles (2.3 miles)
• Rachel's Cafe & Creperie (2.6 miles)
• Prince Street Cafe (2.7 miles)
• Passenger (2.8 miles)

Hospitals

• Lancaster Rehabilitation Hospital (2 miles)
• Physicians Surgery Center (2.1 miles)
• Lancaster General Health (3 miles)

Places of Worship

• Sacred Heart Church (2.2 miles)

Transportation

• Amtrak (3 miles)