Umpqua Valley Nursing & Rehabilitation Center

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  • Interior

    A spacious hallway with modern design and large windows allowing natural light to fill the space.

  • Outdoors

    A serene mini golf course surrounded by lush greenery with a park bench in the background.

  • Decor

    A classroom with tables, chairs, colorful decorations hanging from the ceiling, and posters on the yellow walls.

  • Living Room

    A cozy living room bathed in sunlight, featuring a comfortable sofa, lush indoor plants, and elegant curtains.

  • Building

    A view down an empty hallway leading to a reception area.

  • Architecture

    A well-lit hallway with artwork and doors leading to various rooms.

  • Trees

    A well-maintained building surrounded by lush gardens and a clear blue sky.

  • Windows

    A spacious, well-lit cafeteria with large windows and modern furnishings.

  • Landscaping

    A serene outdoor garden with a pathway lined by lush greenery and a plastic chair.

  • Garden

    Two green metal chairs sit in a garden setting with plants and flowers nearby.

  • Entrance

    A modern building entrance surrounded by neatly landscaped gardens and pathways.

  • Outdoor

    A serene outdoor mini golf course with a bench for relaxation.

  • Bright Lighting

    A spacious and well-lit rehabilitation center with parallel bars for therapy exercises.

  • Rehabilitation

    A physical therapy room equipped with parallel bars and medical exercise equipment.

Umpqua Valley Nursing & Rehabilitation Center

525 West Umpqua Street, Roseburg, OR 97470

For more information about senior living options: (844) 490-3973

3.8 from 64 reviews
5 stars
38
4 stars
3
3 stars
6
2 stars
4
1 stars
13

Skilled Nursing Facility

Overall Review of Umpqua Valley Nursing & Rehabilitation Center

Pros

  • pro The staff at Umpqua Valley Rehab and Nursing were described as wonderful and caring.
  • pro The experience at Umpqua Valley Rehab is among the best.
  • pro The facility is clean, bright, and well run, with residents' needs met every day.
  • pro Cindy and her staff are pleasant and welcoming.
  • pro The kitchen staff were wonderful and always greeted visitors with a smile.
  • pro The food is better than many restaurants, and the dietary manager is amazing.
  • pro Jill provided great care to the sister and was helpful to the family.
  • pro Amber and Sherry were wonderful and caring, and Hunter and James stood out as exemplary aides.
  • pro Nurses James and Jordan have been attentive and caring for Art and his visitors.
  • pro Carolyn White showed compassion and went the extra mile to help with VA benefits.
  • pro Management is praised for assembling a compassionate team of people.
  • pro Michelle went above and beyond to meet the dietary needs.
  • pro The family expressed deep gratitude and felt blessed by Umpqua Valley Rehab.
  • pro The reviewers would recommend the facility to family and friends.

Cons

  • pro They don't answer the phone and there's no voicemail.
  • pro They rushed to sign the death certificate without knowing the cause.
  • pro The doctor quit the very next day.
  • pro They refused to do an autopsy.
  • pro The grandfather was left unconscious in a wheelchair and none of the staff knew how he ended up there; that level of neglect is stunning.
  • pro No one checked on the mother after hip replacement or helped her to the bathroom or to bed.
  • pro The staffing levels are lacking; there aren't enough nurses and aides.
  • pro The aunt in the last room had no phone and calls went unanswered.

Review

Umpqua Valley Rehab and Nursing draws a wide range of experiences from families who've walked through its doors. In one thread of stories, the facility is described as a place where staff are hardworking, caring, and dedicated to helping loved ones regain strength and return home. In another thread, caregivers report situations that feel alarming and deeply troubling, raising questions about safety, communication, and the speed and manner in which difficult decisions are made. Taken together, the comments paint a picture of a facility that can be a lifeline for rehabilitation and recovery, yet also a place where families have strong concerns that deserve attention and accountability.

Several reviewers point to the rehab program as a bright spot. They say the rehab portion of care works hard to get patients back on their feet, with therapists and nurses collaborating to support recovery. Families repeatedly mention specific staff who stood out for kindness, competence, and attentiveness. A nurse named Jill is highlighted for exceptional care of a sister, with others like Amber and Sherry commended for their compassion. Aids such as Hunter and James are praised for going above and beyond with humor and grace. The speech therapist, Christopher, and the broader team of physical and occupational therapists are thanked for their pivotal role in recovery, with notes that these team members are vital to the facility's mission. Those with family members in rehab repeatedly express gratitude for the results and for the personal attention that helped their loved ones progress.

The kitchen and dietary teams also receive high marks. Reviewers describe meals that meet difficult dietary needs with care and creativity, and even praise Michelle for going to extra lengths - shopping to accommodate dietary restrictions and ensuring meals supported recovery. Comments about the dietary manager are particularly favorable, with suggestions to "clone" her for others to emulate. In short, the culinary side of the operation is portrayed as a positive, supportive element of the resident experience, contributing to overall well-being.

Alongside these affirmations, there are very serious claims about safety, oversight, and communication. Some reviewers recount frightening episodes: a father who died in the care of the facility, with accusations that death certificates were signed quickly and autopsies declined; a doctor who reportedly quit the following day; and a family left without clear answers about the cause of death. One account describes a patient who died at 63 while recovering from a foot amputation, with the family contending that a formal autopsy was not pursued. There are also reports of calls going unanswered, rooms left without basic means to communicate (a room "put in the last room with no phone"), and a grandparent who appeared unconscious in a wheelchair until a visit revealed the seriousness of the situation. A reviewer asserts that no staff seemed to know how the patient ended up in the chair, describing a level of neglect that is disturbing. These episodes stand in stark contrast to the more hopeful narratives and raise questions about policies, staffing, and the consistency of care and communication.

Other comments reflect the strain felt during challenging times, including mentions that staffing shortages were especially acute during the pandemic and that the facility, like many others, faced difficulties maintaining ideal levels of coverage. Yet even within these concerns, there are notes of resilience and partnership with families. One reviewer speaks of gratitude for Courtney in social services, who helped coordinate discharge planning and home health services, ensuring that a patient could transition home with physical and occupational therapy at home and a nurse visiting on a weekly basis. The sense of teamwork extends to discussions about home health, wheelchair fitting, and pre-planned follow-up care, underscoring a shared commitment to continuity of care beyond the walls of the facility.

A final layer of the stories centers on personal gratitude and recognition of individuals who made a difference. Several families thank staff by name - Cindy and her team for a welcoming atmosphere; Courtney for guiding the process; Carolyn White in the business office for navigating benefits and funding options; nurses James and Jordan and other unnamed caregivers who provided steady, trusting care to patients and their visitors. Some reviews celebrate the presence of faith and hope, with prayers and scripture quoted as a source of strength during a loved one's illness and recovery. Across these messages, there is a prevailing sense that Umpqua Valley Rehab and Nursing functions as a complex community: a place where skilled rehabilitation and compassionate care can flourish, but where critical concerns about safety, communication, and nurse staffing demand ongoing attention and action.

In sum, the experiences shared about Umpqua Valley Rehab and Nursing are a mosaic of relief and relief-fronted gratitude, interwoven with alarm and calls for accountability. For some families, the facility represents a beacon of recovery, staffed by people who treat residents with dignity and respect and who work tirelessly to restore independence and quality of life. For others, the same building and team evoke painful questions about missed calls, unresolved questions surrounding rapid death decisions, and the frightening possibility that a loved one's care could be compromised by gaps in supervision or in communication. The common thread is a strong wish for clarity, compassion, and consistent, high-quality care - so that every patient can be treated with the care and respect they deserve, and every family can have confidence in the care their loved ones receive.

Features

Housing

  • 118 resident community capacity 118 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Umpqua Valley Nursing & Rehabilitation Center in Roseburg, OR is a vibrant assisted living community that offers a wide range of amenities and care services to its residents. The community prides itself on providing a comfortable and enjoyable living environment.

Residents at Umpqua Valley have access to various amenities that promote relaxation and socialization. They can indulge in beauty salon services, watch their favorite shows on cable or satellite TV, make use of the computer center, or enjoy delicious meals in the dining room. The fitness room and wellness center ensure that residents can maintain their physical health. For those who enjoy gaming, there is a dedicated gaming room available as well as a small library for quiet reading.

The community also offers various care services to meet the individual needs of its residents. With 24-hour call systems and supervision, residents can feel safe and supported at all times. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper dosages are taken on time. Umpqua Valley Nursing & Rehabilitation Center also offers specialized diets for diabetics and those with special dietary restrictions.

Engaging activities are an important part of life at this assisted living community. Residents can take advantage of concierge services to plan day trips or participate in resident-run activities within the community itself. Scheduled daily activities keep residents entertained and provide opportunities for socializing with others.

Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals; Umpqua Valley Nursing & Rehabilitation Center ensures easy access to essential services outside the community.

Overall, Umpqua Valley Nursing & Rehabilitation Center is a warm and inviting assisted living community that provides exceptional care services along with an array of amenities to enhance the quality of life for its residents.

Nearby Places of Interest

Cafes

  • Cascades Coffee House (0.1 miles)
  • Dutch Bros Coffee (0.4 miles)
  • Oak & Main Corner Coffee Bar (0.8 miles)
  • Cup Of Joe (0.8 miles)
  • Starbucks (1 miles)
  • Dutch Bros (1.1 miles)
  • Starbucks (1.2 miles)

Restaurants

  • KFC (0.3 miles)
  • Denny's (0.3 miles)
  • Pete's Drive-In (0.3 miles)
  • Two Shy Brewing (0.6 miles)
  • McMenamins Roseburg Station Pub & Brewery (0.7 miles)
  • Bob's Deli (0.8 miles)
  • Taco Bell (0.8 miles)

Pharmacies

  • Harvard Avenue Drugs (0.3 miles)
  • Marco Pharma International (0.5 miles)
  • Rite Aid (0.7 miles)
  • Home Town Drugs of Roseburg (0.7 miles)
  • Northwest Compounding Pharmacy (0.8 miles)
  • Walgreens (0.8 miles)
  • Safeway Pharmacy (1 miles)

Parks

  • Gaddis Park (0.3 miles)
  • Fir Grove Section of Stewart Park (0.5 miles)
  • Happy Tails Dog Park (0.7 miles)
  • Stewart Park in Rosebrug (0.8 miles)
  • Roseburg Skate Park (1 miles)

Physicians

  • Darryl George, DO (0.4 miles)
  • Roseburg Neurology Clinic (0.7 miles)
  • Harvard Clinic (0.7 miles)
  • Douglas Medical Clinic (0.7 miles)
  • Harvard Dermatology Services (0.7 miles)
  • Abct (0.7 miles)
  • Advanced Skin Center (0.7 miles)

Places of Worship

  • First United Methodist Church (0.7 miles)
  • Roseburg Christian Fellowship (0.7 miles)
  • Centro De Fe Spanish Church (0.9 miles)
  • New Life Christian Center (1.2 miles)
  • Westside Christian Church (1.3 miles)
  • Roseburg Dream Center (1.4 miles)
  • Wellspring Bible Fellowship (1.6 miles)

Transportation

  • U-Haul Storage of Umpqua Valley (0.7 miles)
  • U-Haul Neighborhood Dealer (1 miles)

Hospitals

  • Veterans Affairs Roseburg Healthcare System Roseburg Medical Center (0.7 miles)

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