Umpqua Valley Nursing & Rehabilitation Center in Roseburg, OR
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Information last verified:
525 West Umpqua Street, Roseburg, OR 97470
For more information about senior living options: (844) 490-3973
The staff are attentive, caring, and dedicated. The facility is clean, well run, and bright. The rehab team works hard to help residents regain their independence and mobility. The dining and kitchen staff provide excellent food and friendly service. The staff treat residents with respect and dignity. The facility places residents first and prioritizes their well-being. Staff consistently go above and beyond daily duties to ensure quality care. Families report compassionate, professional support from administration and caregiving teams. The therapy and nursing teams are valued for their compassion and effectiveness.
The facility is not clean whatsoever, with roaches and cleaning that does not meet medical standards. The higher-ups are unprofessional and disrespectful, with egos too big to show real respect. CNAs endure abuse from the leadership. The place is horrible and not safe for loved ones; reviewers advise against bringing family there. The staff don’t answer the phone and there is no voicemail to leave messages. A resident died in their care, with the death certificate rushed and no autopsy performed to determine the cause. Personal belongings and clothes are frequently lost or mishandled. The environment is dreary and in need of remodeling, and staffing is lacking.Umpqua Valley Nursing & Rehabilitation Center in Roseburg is best suited for families prioritizing a robust rehabilitation program and a generally warm, engaged caregiving culture. The center tends to deliver strong physical therapy, occupational therapy, and nursing attention when staff are available, with a number of residents and family members praising therapy teams, dietary staff, and frontline aides who go the extra mile. The environment on many days feels bright and orderly, and several residents recover well with the rehab services offered. This makes it a reasonable option for short-term post-acute needs, especially after surgeries or major procedures where rapid functional gains are the primary objective. When the goal is to achieve noticeable progress toward independence in a supportive setting, UVR can deliver.
Those who may want to consider alternatives include families seeking near-perfect reliability in administration and communication, as well as facilities with an uncompromising standard for cleanliness and consistent, proactive oversight. Recurrent concerns about responsiveness and organizational hurdles, phone lines that go unanswered, front desk gaps, and reports of inconsistent follow-through, can translate into real anxiety for families monitoring a loved one’s daily needs. Several reviews highlight serious safety lapses or perceptions of neglect, which for long-term or medically complex residents could outweigh the benefits of rehab gains. For families who require unwavering transparency, highly predictable operations, or a spotless, consistently well-maintained environment, it may be prudent to explore other options.
The strongest positives here, the rehab focus, the willingness of many staff members to partner with families, and the occasional standout teamwork, can offset certain downsides, but not all. Dedicated therapy teams and attentive aides frequently earn praise for their patience, creativity, and problem-solving as residents push through recovery milestones. Kitchen staff and dietary services are repeatedly cited as a strong point, with cooks delivering appealing meals and dietary staff coordinating specialized plans. Positive social services input, including assistance with arranging benefits, and praise for staff who take time to listen to family concerns, reinforce a sense that patient-centered care can be genuine and responsive when the facility is fully staffed and well-led. In scenarios where the care team is aligned and backed by solid administration, UVR demonstrates the capacity to meet expectations.
Counterbalancing these strengths are substantial, persistent concerns that recur across multiple reviews and cannot be ignored. The most troubling themes involve communication breakdowns and safety risks: instances of calls going unanswered, front-desk access being unreliable, and reports of dislocalized or delayed responses to residents’ urgent needs. Several families recount alarming events, the sort that raise questions about monitoring and escalation protocols, where a resident’s condition was not rapidly addressed, or where care transitions were mishandled and critical information was not communicated promptly to families or physicians. Cleanliness and maintenance issues appear in several accounts, including roaches and rooms not consistently meeting medical cleanliness standards. Combined, these factors create a risk profile that requires careful consideration by any family prioritizing safety and reliability.
Decision-makers should approach a tour and intake with concrete, insistently practical questions. Insist on speaking with the nurse manager or administrator about staffing levels, turnover trends, and weekend coverage, and request a clear tour of recent incident reports and any corrective actions taken. Observe the interaction between front-desk staff, nurses, and CNAs with residents and families to gauge how concerns are received and addressed. Verify the status of room cleanliness, laundry services, and the functioning of essential systems such as call bells and room phones. Ask for specifics about rehab schedules, therapy-to-patient ratios, and the process for coordinating with outside doctors, plus a review of recent state inspections or citations. For families with complex medical needs or a high emphasis on transparent communication, bring a list of current medications, wound-care protocols, and fall-prevention strategies to ensure alignment with the facility’s practices.
Overall, Umpqua Valley Nursing & Rehabilitation Center represents a nuanced choice: it can be a strong fit for those chasing meaningful rehab progress delivered by caring therapists and supportive kitchen and social-service teams, within a hopeful, reasonably pleasant environment. However, the institution’s history of inconsistent responsiveness, safety concerns, and cleanliness challenges creates a meaningful caveat for long-term residents or families unable to tolerate operational variability. In practice, the decision hinges on whether the potential rehab gains, communicative caregiving when the team is at full capacity, and a generally positive day-to-day atmosphere outweigh the significant risks associated with care gaps and maintenance shortcomings. For families willing to weigh those trade-offs, UVR offers genuine strengths that can translate into tangible recovery and comfort; for others, the safer bet may lie with communities that emphasize steadier administration, ironclad communication, and impeccable cleanliness as non-negotiables.
118 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Umpqua Valley Nursing & Rehabilitation Center in Roseburg, OR is a vibrant assisted living community that offers a wide range of amenities and care services to its residents. The community prides itself on providing a comfortable and enjoyable living environment.
Residents at Umpqua Valley have access to various amenities that promote relaxation and socialization. They can indulge in beauty salon services, watch their favorite shows on cable or satellite TV, make use of the computer center, or enjoy delicious meals in the dining room. The fitness room and wellness center ensure that residents can maintain their physical health. For those who enjoy gaming, there is a dedicated gaming room available as well as a small library for quiet reading.
The community also offers various care services to meet the individual needs of its residents. With 24-hour call systems and supervision, residents can feel safe and supported at all times. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper dosages are taken on time. Umpqua Valley Nursing & Rehabilitation Center also offers specialized diets for diabetics and those with special dietary restrictions.
Engaging activities are an important part of life at this assisted living community. Residents can take advantage of concierge services to plan day trips or participate in resident-run activities within the community itself. Scheduled daily activities keep residents entertained and provide opportunities for socializing with others.
Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals; Umpqua Valley Nursing & Rehabilitation Center ensures easy access to essential services outside the community.
Overall, Umpqua Valley Nursing & Rehabilitation Center is a warm and inviting assisted living community that provides exceptional care services along with an array of amenities to enhance the quality of life for its residents.
Umpqua Valley Nursing & Rehabilitation Center is located at 525 West Umpqua Street, Roseburg, OR 97470 in Douglas County, Oregon
Umpqua Valley Nursing & Rehabilitation Center on seniors.fyi includes 17 photos including images showing interior, landscaping, garden, building, hallway, outdoor, outdoors, pathway, and more.
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Interior
Outdoors
Decor
Living Room
Building
Architecture
Trees
Windows
Landscaping
Garden
Entrance
Outdoor
Bright Lighting
Rehabilitation
