Menlo Park Healthcare

Pros

• The staff are courteous, friendly, and helpful.
• The care is among the best in Oregon.
• The administration is amazing and welcoming.
• The staff are very caring and kind.
• The facility offers activities that foster a strong sense of community.
• Therapy services are outstanding and improve mobility and confidence.
• The social services team goes above and beyond in discharge planning and insurance questions.
• Meals are nutritious and tailored to individual preferences.
• Maintenance and housekeeping keep the facility clean and safe.
• The activities team keeps residents engaged with a diverse range of programs.

Cons

• The facility appeared older with older equipment.
• The rooms were small and the hallways crowded.
• Some workers were rude and inattentive to residents' needs.
• A resident waited seven hours in their own feces before receiving help.
• At night there were only a few staff on duty, and beepers could go unanswered for hours.
• The reviewer reported the facility lost all their clothes and staff did not seem to care.
• Most staff did not seem to care, except for a few named employees.
• Everything else lacked, despite good wound care.
• It took almost two months to improve the menu.
• The reviewer wouldn't recommend the facility.

Review

Menlo Park Post Acute comes across in these notes as a place where compassion and care are felt at every level of the operation. Across many reviews, residents, families, and staff alike describe a culture that centers on courtesy, warmth, and attentiveness. The dominant thread is that the staff are genuinely dedicated, respectful, and responsive, with several accounts highlighting how care teams communicate, involve families, and work together to meet medical and personal needs. In short, the atmosphere is frequently described as welcoming and trusting, with a clear sense that people are seen and heard.

Nursing and clinical care receive a lot of praise, especially from those who observed or experienced how the nursing team handles difficult situations. Several reviews note that the nursing staff are consistently kind, professional, and proactive, even during busy times. Specific individuals are repeatedly mentioned in glowing terms: Ms. Katsirubas for helping families explore care options, and the wound care team - Howard and Qu - who receive high marks for their expertise. The therapy teams - physical and occupational therapists - are consistently described as collaborative and effective, crafting plans that improve mobility and confidence. Even regarding daily medical routines and medication management, reviewers describe being helped in a patient and respectful manner, which helps families feel confident that medical needs are being addressed.

The rehabilitation and therapy experience stands out as a standout feature for many families. Reviewers repeatedly emphasize that therapy services are outstanding and closely coordinated with caregivers and physicians. The joint efforts of PT and OT are credited with tangible improvements in mobility, balance, and independence, which in turn enhances overall quality of life for residents. Diet, meal planning, and nutrition are also noted as positive aspects in several comments, with reviewers appreciating meals that are nutritious and tailored to individual preferences. The social services team earns gratitude for guiding families through insurance questions and discharge planning, remaining available and supportive throughout the process.

Beyond clinical care, the facility's environment and program offerings receive strong positive remarks. The activity team is highlighted for creating engagement and a sense of community, with residents encouraged to participate in a variety of programs that brighten days and foster social connections. The activities, along with steady housekeeping, maintenance, and dietary support, contribute to a home-like atmosphere that many reviewers describe as clean, organized, and conducive to well-being. The front desk and reception receive laudatory mentions for being welcoming and helpful, and several notes specifically commend Summer and the reception staff for their friendliness, efficiency, and ability to guide visitors to the right places within the building. Several reviewers also speak to a sincere appreciation for how the facility manages to keep things orderly and pleasant in the midst of busy, crowded spaces.

There are also reminders that, like many skilled nursing settings, this facility faces its challenges. A smaller subset of comments point to the facility's age and ongoing work on renovations, with painting in progress and older equipment noted as a characteristic of the campus. Some residents describe rooms as on the smaller side and hallways as crowded, which can be a realistic reflection of an active post-acute environment. A few reviews recount experiences that were less positive, including nights with limited staff coverage, delays in assistance, or situations where basic needs weren't met promptly. One account describes a prolonged delay in wound care, another mentions losing clothes, and there are comments about patients feeling overlooked when they were most in need. These anecdotes underscore that, while the majority view is favorable, there are moments that highlight the importance of continued attention to staffing, safety, and consistent responsive care.

Despite the occasional negative experience, the prevailing narrative remains one of gratitude and strong endorsement. Many reviewers express a willingness to recommend the facility to others and to return for future needs, if necessary. In particular, families repeatedly credit the facility for going above and beyond in challenging moments, with staff who demonstrate empathy, patience, and dedication across disciplines - from nursing and therapy to social work and housekeeping. The overall sentiment is that Menlo Park Post Acute is a place where people feel cared for, where teams work cohesively to support recovery and comfort, and where residents often leave with improved function, better mood, and a sense of security that comes from knowing their needs are being met.

This part of Portland, Oregon offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies such as Walgreens and Rite Aid nearby, access to healthcare services is easily accessible. Additionally, there are reputable physician offices like Eye Health Northwest and The Oregon Clinic within close proximity for medical needs. The neighborhood also features several cafes like Starbucks and Panera Bread for a relaxing coffee break, as well as a variety of dining options ranging from casual spots like Taqueria Queretaro to more upscale establishments like Roscoe's. For recreation, residents can enjoy the numerous parks like Laurelhurst Park and Happy Valley Park, as well as cultural experiences at theaters such as Hollywood Theatre. Transportation is also readily available with options like TriMet and the Portland International Airport nearby. Overall, this area provides a comfortable and well-rounded environment for senior living in Portland.

Pharmacies

• Walgreens (0.1 miles)
• Herbalist Farmer (0.3 miles)
• Rite Aid (1.7 miles)
• Walgreens (2 miles)
• Rite Aid (2.6 miles)
• Fred Meyer Pharmacy (2.8 miles)
• Rite Aid (3 miles)

Physicians

• Eye Health Northwest (0.9 miles)
• The Oregon Clinic (1.2 miles)
• Adventist Medical Pavilion (1.4 miles)
• Rockwood Medical Offices (3.8 miles)
• ZoomCare (4.1 miles)
• Richmond Family Health Center (4.4 miles)
• Family Medical Group, PC (4.6 miles)

Cafes

• Starbucks (1.1 miles)
• Panera Bread (2.9 miles)
• Common Grounds Coffee House (4 miles)
• Dutch Bros. Coffee (4 miles)
• Keeper Coffee Co. (4.7 miles)
• Dutch Bros Coffee (5.2 miles)
• Portland Cà Phê (5.4 miles)

Hospitals

• Adventist Medical Center (1.5 miles)

Restaurants

• Taqueria Queretaro (2 miles)
• Roscoe's (2.1 miles)
• Bipartisan Cafe (2.2 miles)
• Jim Dandy Drive-In (2.4 miles)
• Escape Bar and Grill (2.4 miles)
• Park City Pub (2.6 miles)
• Element Lounge (3.2 miles)

Parks

• Mt. Tabor Park - Off Leash Area (2.8 miles)
• Mt. Tabor Park (3.1 miles)
• Lents Park (3.2 miles)
• Normandale Park (3.3 miles)
• Laurelhurst Park (4.2 miles)
• Oregon Park (4.7 miles)
• Happy Valley Park (5.3 miles)

Theaters

• Century 16 Eastport Plaza (3 miles)
• Hollywood Theatre (4 miles)

Places of Worship

• St Rose Catholic Church (3.5 miles)
• St Henry Catholic Church (5.4 miles)
• East Hill Kid City (5.4 miles)

Transportation

• TriMet Hollywood/NE 42nd Ave Transit Center (4 miles)
• Portland Airport Rental Car Center (4.9 miles)
• Concourse E (5 miles)
• Portland International Airport (PDX) (5 miles)
• Alaska Airlines Lounge - PDX (5 miles)
• Concourse C (5 miles)
• TSA Checkpoint A/B/C - Portland International Airport (5 miles)