1126 Adair Avenue, Zanesville, OH 43701
For more information about senior living options: (866) 208-4318
Overall Review of Continuing Healthcare At Sterling Suites
Pros
The aunt feels safe, cared for, and that she matters.- Sterling Suites and its wonderful staff created her safe haven, her home.
- She couldn't be happier; Brandy and the staff truly care.
- The guest’s stays at Sterling Suites were fantastic and she was very well taken care of; aides and therapists were great.
- The staff at Sterling Suites is great, and PT and OT are superb.
- Sterling Suites was a fantastic place for recovery, with seven days a week physical therapy and great therapists.
- The Cedar Hill Apartments’ staff were always friendly and helpful.
- There were many activities for residents, and families were always welcome to visit and share meals.
- The grounds are nice and well-kept, with outdoor space for enjoyment.
- The rooms are nice and accessible, and transportation is provided for medical care.
- It is a nice place to live, and residents are well cared for.
Cons
He got a bed sore from being left in bed without being moved every two hours.- They weren't giving him his heart, diabetes, sugar or thyroid meds.
- The food was inedible.
- The room was never mopped or dusted in the two weeks she was there.
- The phone didn't work and the bed was so hard.
- The facility was greatly understaffed and the patient care was horrible and neglectful.
- He was a fall risk and sometimes went to the bathroom unassisted because no one would help.
Review
This community is best suited for seniors who are arriving for short-term rehabilitation or post-acute recovery and prize a warm, caregiving culture where staff are attentive and residents feel they matter. It works well for families that want visible, ongoing engagement from aides and therapists and are comfortable navigating some variability in staffing levels and daily operations. Those seeking a consistently polished, modern facility with high-capacity nursing coverage, rigorous medication management, and pristine upkeep may want to consider alternatives. Sterling Suites can deliver meaningful progress when therapy is a priority and family involvement remains active; it is less reliable as a long-term, high-dependency residence.
The strongest selling points are the people delivering care and the rehabilitation focus. Across multiple accounts, the staff are described as genuinely caring, with families reporting a sense of safety and belonging for their loved ones. Therapy is a consistent highlight, with patients experiencing seven-day-a-week physical therapy in some cases and PT/OT described as superb by those who needed post-operative recovery. When the care team is energized, residents feel seen, supported, and capable of regaining strength. In short bursts or short stays, the environment can feel like a trusted, home-like space where progress is plausible and personal attention is real.
However, the downsides are consequential and frequently recurring in the reviews. Understaffing emerges as a persistent theme, translating into delayed assistance, limited therapy sessions, and moments of risk where a resident pushed for help with mobility or safety needs waited too long. Medication management is another critical fault line: reported delays in pain control for new post-ops and gaps in medication administration undermine safety and comfort. Cleanliness and maintenance also surface as recurring concerns, rooms that aren’t promptly cleaned, furniture and equipment that feel dated, and instances where basic amenities like phones or bedside assistance do not perform as expected. The cumulative effect is a facility that can deliver great short-term results in therapy, but with visible fragility in daily operations.
These contradictions mean careful weighing of risks against benefits. For families prioritizing meaningful rehab outcomes and a caregiving atmosphere, Sterling Suites can justify its value, especially when therapists are engaged and staff demonstrate consistent warmth and responsiveness. Yet the cons are not trivial. Instances of turning residents for pressure relief, timely pain control, and routine cleaning matter day to day, and their absence can derail recovery trajectories or erode confidence in long-term placement. In cases involving dementia care, or where near-constant, high-touch nursing coverage is non-negotiable, the gaps may be too wide to overlook. The facility’s older infrastructure and occasional communication breakdowns compound these concerns.
Prospective residents should enter with a concrete plan to verify two things: the current staffing reality and the specific rehab program’s reliability. Before committing, request a tour of the therapy gym, ask for a clear schedule showing how many therapists are on duty during peak hours, and confirm how pain management is handled on post-op days. Probe recent incident reports about cleanliness, bed mobility, and equipment upkeep, and ask to speak with a nurse or administrator about medication protocols and discharge processes. Some families have navigated these issues successfully by pairing Sterling Suites with aggressive family involvement or by setting explicit expectations around daily care tasks and response times.
In the end, Sterling Suites stands out for its caregiving ethos and rehabilitative potential, but it is not for everyone. It is a pragmatic fit for families needing short-term recovery where therapy intensity and personal attention can drive outcomes, and where ongoing oversight can compensate for occasional operational gaps. For those whose priorities include consistently robust nursing coverage, pristine environments, and flawless daily logistics, alternatives with stronger staffing ratios and more uniform maintenance should be pursued. The prudent course is to weigh the rehab-first promise against concrete, on-site assurances of staffing, medication management, and cleanliness, then decide based on the resident’s medical needs, desired length of stay, and the family’s capacity to stay involved.
50 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Transportation & parking
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice care
Medication management
Mental wellness program
Special dietary restrictions
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