Continuing Healthcare At Willow Haven
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1020 Taylor Street, Zanesville, OH 43701
For more information about senior living options: (844) 490-3973
At Continuing Healthcare At Willow Haven, the monthly costs for various room types reflect a competitive pricing structure compared to Muskingum County and the broader state of Ohio. For a semi-private room, residents can expect to pay $2,550, which is notably lower than both the county average of $2,417 and the state's average of $3,965. In contrast, the private room option is priced at $3,660 - slightly below Muskingum County's average of $4,087 but still ranging close to Ohio's overall average of $4,771. For those seeking more personalized space with studio accommodations, Willow Haven offers this option at $4,200 per month; while this is higher than Muskingum County's average of $2,816 and Ohio's overall rate of $3,727, it provides an enhanced living experience within a reputable care facility. Overall, Willow Haven presents a compelling choice for individuals seeking quality care in a supportive environment while balancing their budgetary needs.
| Floor plans | Continuing Healthcare At Willow Haven | Muskingum County | Ohio |
|---|---|---|---|
| Semi-Private | $2,550 | $2,417 | $3,965 |
| Private | $3,660 | $4,087 | $4,771 |
| Studio | $4,200 | $2,816 | $3,727 |
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The staff at Willow Haven is amazing and always attentive to residents. Willow Haven does an amazing job with its residents and hosts a lot of fun events. Residents are treated like family and have their needs met, big or small. Management is top notch and the staff work well as a team. The activity department is excellent, providing lots of fun for residents. The facility is clean and well maintained, with a caring staff. The admissions team and other staff are helpful, friendly, and keep families well informed. Respite stays are well received and residents enjoy their time there. Willow Haven is described as a wonderful place with friendly, smiling staff. Families would highly recommend Willow Haven to others.
The reviewers describe Willow Haven as not a good place, with nursing described as awful, food services nasty, and staff that neglect residents and ignore call lights, especially after hours. The facility is portrayed as cold, empty, not welcoming, and lacking liveliness or joy. There is said to be too much turnover and deception at Willow Haven. Several reviewers claim the staff, including nurses and aides, do not seem to care about residents, with many good full-time staff quitting due to poor management. One reviewer alleges possible resident abuse and urges others to avoid the facility. The place is described as extremely deathly and depressing looking, with staff being rude about affection and rehabilitation described as poor. Billing disputes are noted, including a plan to charge $300 for one day before VA coverage and subsequent bills stating the VA did not cover ($1,600). Communication issues are mentioned, such as staff telling a family member they could not talk to her because she was not authorized on the account.Willow Haven in Zanesville, Ohio, draws a broad spectrum of experiences from families who have entrusted their loved ones to its care. On one hand, many reviewers praise the facility for its warmth, cleanliness, and staff dedication. On the other hand, a smaller but vocal group reports serious concerns about billing practices, turnover, and the overall atmosphere. Taken together, the pool of reviews paints a picture of a place that can feel like a home and a workplace for many - and a source of frustration and alarm for others.
Financial and administrative frustrations stand out in several accounts. In one deeply personal story, a family describes a January hospitalization where both parents were at the facility at different times. The mother stayed longer, and the father chose to remain with her. They were told by a Willow Haven staff member, a woman named Sam, that the father could stay if they paid $300 for one day before the VA would cover the remaining days. After their mother passed away soon after, the family received bills totaling $1,600 in two separate notices, with the claim that the VA did not cover those days. Complicating matters, their sister, who had been in the meeting with Willow Haven, was told she could not be the contact for the account because she was not "authorized," even though she reportedly controls the family's checking account. This thread of billing confusion and access to account information leaves the same facility with less-than-trustworthy marks in the eyes of that family, even as other reviewers speak highly of the care they received elsewhere in the same building.
Within the same campus, other families recount overwhelmingly positive experiences. Multiple reviews highlight staff who go "above and beyond," a culture of kindness, and a sense of family that pervades daily care. Statements like "the nursing staff are amazing and always give the utmost attention to their residents," and "they treat her like family" recur in several testimonials. The admissions team is singled out by some as a reassuring point of contact, and the activity department - led by people such as Margaret - receives frequent praise for creating engaging opportunities that help residents feel involved and valued. One reviewer even notes that Willow Haven offers the kind of care that makes family members feel their loved ones are not only safe but celebrated, with events and consistent communication keeping families informed and reassured.
In the same breath, not all experiences at Willow Haven are harmoniously glowing. Some reviewers describe the facility as cold, depressing, and unwelcoming, with care gaps that feel significant. One negative post describes a place that is "horrible," with many staff members who seem indifferent, and a culture that relies on agency staff rather than stable, full-time workers. The reviewer warns that abuse has been alleged and urges families to consider other options, suggesting that a lack of joy and warmth pervades the environment. Such voices stand in stark contrast to the many advocates who insist the staff genuinely cares and that the facility can feel like home for residents and families alike.
Turnover and management dynamics emerge as another point of contention in some discussions. A number of appreciative comments point to strong leadership, with phrases like "management is top notch," "staff is friendly," and "they work as a team." Yet other reviewers report frequent staff changes and a sense that some of the most devoted employees have left, leaving behind a perception of instability. Specific staff members - Cindy, Destiny, Penny, Brandie, Jen, and Stacy - receive praise from those who felt they were among the few who truly cared. These mixed impressions reflect a facility that can offer consistent, compassionate care through a dedicated subset of its team, while simultaneously grappling with broader concerns about retention and the consistency of day-to-day nursing attention.
Beyond the clinical ward, Willow Haven seems to cultivate a sense of community and daily life that many families appreciate. Several comments celebrate the facility's clean appearance, the overall pleasant demeanor of the residents and staff, and the tangible effort to keep residents engaged through activities, events, and even pet visits. The memorialization of positive moments - such as a well-received "Trunk or Treat" event in 2021 - helps illustrate how the campus can function as a social hub where residents feel seen and connected. In these narratives, the staff's warmth and the residents' smiles become powerful counterpoints to the more alarming anecdotes reported by others.
Overall, the experiences shared about Willow Haven present a complex mosaic. For some families, the facility represents a compassionate, well-run home where staff treat residents with respect, prioritize communication, and foster a sense of belonging. For others, encounters with billing disputes, perceived neglect, or uneasy staff turnover have cast a shadow over the day-to-day experience. The range of voices - from effusive praise to pointed critique - underscores that Willow Haven can be a place of genuine care for many, while also highlighting areas that seem to frustrate or worry others. Prospective families and patients may find value in talking directly with admissions and accounting, asking detailed questions about VA coverage and authorization, and visiting to observe interactions between staff and residents before making a decision.
99 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willow Haven, located in Zanesville, OH, offers a vibrant and inclusive assisted living community designed to provide residents with a comfortable and enriching lifestyle. The community offers a wide range of amenities to cater to the diverse needs and preferences of its residents.
Residents can enjoy the convenience of an on-site beauty salon, allowing them to maintain their personal style and appearance. The availability of cable or satellite TV ensures that residents can stay up-to-date with their favorite shows and entertainment options. Community-operated transportation is provided for residents who require assistance getting around the area.
For those who wish to stay connected in the digital age, Willow Haven offers a computer center with Wi-Fi/high-speed internet access. This enables residents to browse the web, communicate with loved ones, or engage in online activities. A small library is also available for those who enjoy reading or quiet relaxation.
Delicious meals are served in a restaurant-style dining room, accommodating special dietary restrictions as needed. Residents have the opportunity to socialize over meals while enjoying nutritious food prepared by professional staff. For those who prefer cooking their own meals, kitchenettes are also available in some units.
The community aims to promote physical wellbeing through its fitness room and wellness center. Exercise programs and activities help residents maintain an active lifestyle and improve strength and mobility. Additionally, there is a gaming room where residents can gather for friendly competition and recreation.
Outdoor spaces including gardens provide opportunities for residents to enjoy fresh air, nature, or simply relax in a peaceful setting. Housekeeping services ensure that living areas are clean and tidy at all times.
For peace of mind, 24-hour call systems and supervision are offered throughout the community. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services ensure that medications are taken correctly according to individual needs.
Willow Haven also prioritizes mental wellness by offering a mental wellness program. This includes activities and resources to support residents' emotional and cognitive wellbeing.
Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments, ensuring that residents can easily access necessary services and amenities in the surrounding area. Move-in coordination services make transitioning into the community seamless and stress-free.
Residents have a variety of options for entertainment and exploration nearby. With cafes, parks, physicians, pharmacies, restaurants, places of worship, theaters, and hospitals in close proximity, residents can enjoy a vibrant social life and access essential services conveniently.
With its comprehensive amenities and care services, Willow Haven is committed to providing a supportive environment where residents can thrive physically, mentally, and emotionally while enjoying an engaged and fulfilling lifestyle.
At Continuing Healthcare At Willow Haven, the monthly costs for various room types reflect a competitive pricing structure compared to Muskingum County and the broader state of Ohio. For a semi-private room, residents can expect to pay $2,550, which is notably lower than both the county average of $2,417 and the state's average of $3,965. In contrast, the private room option is priced at $3,660 - slightly below Muskingum County's average of $4,087 but still ranging close to Ohio's overall average of $4,771. For those seeking more personalized space with studio accommodations, Willow Haven offers this option at $4,200 per month; while this is higher than Muskingum County's average of $2,816 and Ohio's overall rate of $3,727, it provides an enhanced living experience within a reputable care facility. Overall, Willow Haven presents a compelling choice for individuals seeking quality care in a supportive environment while balancing their budgetary needs.
Continuing Healthcare At Willow Haven is located at 1020 Taylor Street, Zanesville, OH 43701 in Muskingum County, Ohio
Continuing Healthcare At Willow Haven on seniors.fyi includes 8 photos including images showing interior, healthcare, rehabilitation, dining, lighting, cozy atmosphere, bedroom, natural light, and more.
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