Pollock Apartments

Cons

• The manager is worthless, rude, and mean to the tenants.
• She is not compassionate and treats residents like inmates, as if she were the Warden.
• She belittles residents and makes them feel incompetent.
• If she dislikes someone she will force them out.
• She talks about residents' business to other residents.
• She makes it hard for staff who work for residents.
• The office manager is a huge problem in Zanesville; management as a whole is problematic.
• The place is the worst to live and elderly residents are being hurt.
• She forces out residents who walk and billed one for carpet contamination.

Review

A flood of deeply negative experiences surrounds a senior living property in Zanesville, Ohio, centered on the behavior and leadership of the on-site office manager. Multiple reviewers describe a pattern of harsh, rude, and dismissive treatment of residents, especially those who are elderly or vulnerable. The overarching sentiment is that the management treats tenants not as people with needs and dignity, but as inconvenience or problems to be managed and controlled. The strongest thread running through these accounts is the sense that the office manager acts with superiority and disdain, creating a hostile and intimidating atmosphere for those who should be receiving care and respect.

Several reviewers paint the manager as unempathetic and even punitive. They say she speaks to residents as if they are inmates and she is a warden, belittling them and making them feel incompetent. The fear of being admonished or silenced by her is a recurring theme, with some residents claiming that if she dislikes a person, she will systematically try to force them out. The sense of power imbalance is described as pervasive, with the manager routinely avoiding addressing issues unless it's with an attitude that it's all a bother to deal with. Beyond personal interactions, they accuse her of sharing other residents' private information with others, which further erodes trust in the community.

The complaints extend beyond communication style to what reviewers describe as a culture of management that is inhospitable and controlling. They argue that the office manager makes it difficult for employees who work for residents, suggesting a ripple effect where staff may feel disempowered or constrained in how they can help residents. In this context, the general atmosphere is portrayed as unwelcoming and punitive rather than supportive, with a sense that management's primary concern is control rather than care. This sentiment is reinforced by the repeated claim that management is a significant problem within Zanesville, and that this particular property is a stark example of those broader issues.

There are accounts of specific incidents that sharpen the critique. One reviewer describes being forced out for walking too much, a behavior that allegedly disturbed the manager's sleep. The allegations escalate to a claim that the resident could not use the bathroom, resulting in the apartment being deemed contaminated after he apparently peed down his leg, with a subsequent bill of 2,600 dollars for carpet repair. The language used to describe this experience - referring to the resident as "scared to breathe" and likening the environment to a prison - reflects a profound sense of mistreatment and a loss of dignity. The combination of eviction pressure, blame for an incontinent incident, and a crippling bill is presented as an example of how residents are made to feel powerless and disposable.

Another thread centers on questions of leadership and accountability. A reviewer notes that the same person sits on the board of trustees for the local senior center, and there's a suggestion that if the board members were aware of her behavior, they might demand her resignation. This line of thought implies a perceived disconnect between governance and day-to-day conduct, casting doubt on whether upper-level oversight is effective or meaningful for the residents who live under this manager's supervision. The insinuation that a leader who behaves this way could also influence larger community standards adds a layer of concern about systemic problems beyond a single building.

The recurring verdict across multiple statements is emphatic: the office manager, identified by name as Susan, is described as rude, crude, and fundamentally unsympathetic to the residents and even to guests. The rhetoric in these reviews is consistently harsh, portraying her as someone who wields authority in a manner that prioritizes control and fear over empathy and practical problem-solving. Several voices insist that she should be fired, and they argue that her behavior reflects a broader pattern of mismanagement and neglect. The intensity of the language used - phrases like "terrible terrible person" and calls for resignation - underlines how deeply these residents feel their well-being has been compromised.

The impact on residents is framed not only in terms of disrespect but also in real financial and physical consequences. Reviewers highlight the vulnerability of those who live on limited incomes, such as Social Security, and point to the risk of eviction or punitive financial penalties when residents encounter normal age-related or health-related needs. The fear of losing housing and the lack of supportive infrastructure amplify feelings of exploitation, especially because many residents reportedly have few alternatives. One reviewer explicitly notes that someone could be kicked out and then have nowhere else to go, underscoring the precariousness of their housing situation and the moral weight of the alleged practices.

Taken together, these accounts depict a troubling portrait of a building in which elder care, dignity, and humane treatment appear to be secondary to control, fear, and punitive measures. The voice across the reviews remains consistently critical of the management team, with a particular emphasis on the behavior and decisions attributed to the office manager, Susan. The building at 5th and Market in Zanesville, Ohio, becomes a focal point for concerns about how residents are treated, how conflicts are resolved, and how vulnerable members of the community are protected - or, in these reports, not protected - from mistreatment and financial coercion. While these are personal accounts and may not capture every experience, they collectively signal a strong warning to prospective residents and their families to proceed with caution and to seek out additional information before making any housing decisions in this complex.

This part of Zanesville, Ohio, offers a variety of amenities that cater to senior living. With several restaurants within walking distance, such as Old Market House Inn, Cracker Barrel, and Bob Evans, seniors can enjoy a diverse selection of dining options. For those looking for spiritual fulfillment, there are nearby places of worship including Grace United Methodist Church and the Apostolic Christian Church. Medical services are also easily accessible with physicians like Radiology Associates and pharmacies like CVS Pharmacy in close proximity. Additionally, the area boasts parks like Kidzville Park and Jaycee Riverside Park for outdoor recreation. Overall, this part of Zanesville provides convenience and comfort for seniors looking to settle down in a welcoming community.

Restaurants

• Old Market House Inn (0 miles)
• Cracker Barrel (0.4 miles)
• Bob Evans (0.4 miles)
• Weasel Boy Brewing Company (0.4 miles)
• Tumbleweed Tex Mex Grill & Margarita Bar (0.5 miles)
• Tom's Ice Cream Bowl (0.5 miles)
• Steak 'n Shake (0.5 miles)

Places of Worship

• Grace United Methodist Church (0.1 miles)
• Apostolic Christian Church (0.7 miles)
• Society Christian Science (1 miles)
• Jewish Synagogue (1.4 miles)
• General Conference Of Seventh-Day Adventists (1.8 miles)
• Baum Charles R Rev (5.5 miles)
• Mt Sterling United Methodist Church (7.4 miles)

Physicians

• Radiology Associates of SEO (0.2 miles)
• Zimmerer Michael Genesis Primary Care Physicians Zanesville (0.9 miles)
• Primecare Of Southeastern Ohio (0.9 miles)
• Medical Associates of Zanesville (1 miles)
• Flarey Lisa Flarey Lisa Office Zanesville (1 miles)
• Zanesville Urology (1 miles)
• Primecare Of Seo/Pediatrics (1 miles)

Pharmacies

• Northside MVHC Pharmacy (0.9 miles)
• CVS Pharmacy (0.9 miles)
• Genesis Medical Arts Building II (1 miles)
• Northside Pharmacy Forest Avenue (1 miles)
• Genesis Specialty Pharmacy (2.2 miles)
• Kroger Pharmacy (2.9 miles)
• Blacker's Pharmacy (13.1 miles)

Hospitals

• Medical Staff Services (1 miles)
• Select Specialty Hospital (1 miles)

Parks

• Kidzville Park (2.4 miles)
• Jaycee Riverside Park (2.7 miles)
• Play Area (3.4 miles)
• Blue Rock State Forest (10.2 miles)

Cafes

• Tim Hortons (2.8 miles)
• Panera Bread (3.8 miles)

Transportation

• Riverside Airport (2.9 miles)
• Parr Airport (42I) (4.6 miles)

Theaters

• Cinemark Colony Square Mall (3.3 miles)