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Rae-Ann Westlake

Rae-Ann Westlake is a nursing home community in Westlake, OH.

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Rae-Ann Westlake

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28303 Detroit Road, Westlake, OH 44145

For more information about senior living options: (866) 208-4318

3.6 from 87 reviews
5 stars
44
4 stars
11
3 stars
5
2 stars
3
1 stars
24

Overall Review of Rae-Ann Westlake

common 18 reviews mention this

Compassionate, family-like staff

Many residents and families describe staff as caring and responsive.

Across the reviews, people repeatedly say staff members treat residents with compassion and dignity, and that staff communicate with families when care changes. Several reviewers also highlight prompt help when something is needed, alongside a sense that caregivers learn residents’ preferences over time. A few comments also mention individual staff members by name, reinforcing that communication and kindness stand out in day-to-day experiences.

caveat 8 reviews mention this

Cleanliness varies by visit

Cleanliness is a mixed experience in the reviews.

Some reviewers describe the facility as very clean, clean overall, or well maintained, including clean rooms and a clean environment. Others report concerns such as dirty floors in a room, issues with shower cleanliness, and reports of cleanliness problems tied to investigations. When cleanliness is praised, it is often connected to a general comfort with the facility, while negative cleanliness feedback is paired with broader care concerns.

caveat 10 reviews mention this

Attention and call-light responsiveness

Multiple reviews raise concerns about staffing and delayed help.

Several reviewers say call lights are not answered promptly and that residents have to wait for basic help, including assistance with getting to bed, water, or medical needs. A recurring complaint ties understaffing to delayed responses, including situations where help was expected “within minutes” but did not arrive for long stretches. Some also describe personnel spending time without responding, and others mention overworked staffing and use of agency staff.

differentiator 4 reviews mention this

Memory care support for dementia

Memory care shows up as a specific point of focus in reviews.

A few reviewers describe positive experiences in the memory unit, including kind aides and care that helps residents feel comfortable. Others mention dementia-related care concerns, including medication management and neglect allegations, which indicates experiences can differ depending on the situation and timing. Reviews that reference memory needs also connect to how closely families feel residents are monitored and supported.

common 4 reviews mention this

Therapy and rehab experiences

Rehab and therapy are frequently discussed in families’ experiences.

Several reviews describe positive rehabilitation experiences, including supportive therapy teams and improvements residents saw during recovery. Some reviewers specifically call out progress after serious health events, like stroke-related mobility limitations or traumatic brain injury support. A smaller number of reviews are critical of rehab-related follow-through and overall care, but therapy-focused praise appears in multiple accounts.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 130 resident community capacity 130 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Cleveland-Hopkins International (6 miles away) Cleveland-Hopkins International (6 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Dover Gardens Tavern (0.6 miles)
  • Bonefish Grill (0.8 miles)
  • Blue Sushi Sake Grill (0.9 miles)
  • Yard House (0.9 miles)
  • The Cheesecake Factory (0.9 miles)
  • Another Broken Egg Cafe (0.9 miles)
  • Crocker Park (0.9 miles)

Pharmacies

  • Discount Drug Mart (0.7 miles)
  • Market District Supermarket (1.1 miles)
  • CVS Pharmacy (1.3 miles)
  • Rite Aid (1.3 miles)
  • Walgreens (1.8 miles)
  • Cleveland Clinic - Richard E. Jacobs Health Center (2.4 miles)
  • Discount Drug Mart (2.8 miles)

Physicians

  • Fairview Ob Gyn Associates Crocker (0.8 miles)
  • Bay Dental Offices (1.1 miles)
  • North; Shore Gastroenterology & Endoscopy Center (1.8 miles)
  • Premier Physicians (1.9 miles)
  • Orthopedic Associates Westlake (2.2 miles)
  • Westshore Primary Care (4.6 miles)

Theaters

  • Regal Crocker Park & Imax (0.9 miles)

Cafes

  • Starbucks (1 miles)
  • Starbucks (1 miles)
  • Starbucks (2.9 miles)
  • Starbucks (3.4 miles)
  • Starbucks (4.5 miles)
  • Panera Bread (4.9 miles)
  • Starbucks (7.1 miles)

Places of Worship

  • St Barnabas (1.9 miles)
  • Jehovah's Witnesses (2.2 miles)
  • St Joseph Church-Avon Lake (5.6 miles)

Hospitals

  • St John Medical Center (2.1 miles)
  • Cleveland Clinic - Avon Hospital (2.4 miles)
  • Cleveland Clinic - Fairview Hospital (5.9 miles)
  • CCF Fairview Hospital (5.9 miles)

Parks

  • Tri-City Park (3.4 miles)
  • Bohlken Park (4.3 miles)
  • Bain Park (4.4 miles)
  • Rocky River Reservation (4.8 miles)
  • Loraine County Metro Park (5.1 miles)
  • Metroparks Rocky River Reservation North (5.6 miles)
  • Weiss Field (5.8 miles)

Transportation

  • Cleveland Rental Car Center (5.8 miles)
  • National Car Rental (5.8 miles)
  • Hertz Rent A Car (5.9 miles)
  • Concourse B (6.1 miles)
  • Concourse C (6.3 miles)
  • American Airlines Ticket Counter (6.3 miles)
  • United Airlines Ticket Counter (6.3 miles)

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