Raeann Westlake

Pros

• The facility is described as awesome.
• The staff have shown compassion for residents and their families.
• Families can leave their loved ones there without worry.
• They have gone above and beyond in accommodating residents, including those with traumatic brain injury, keeping them safe and well cared for.
• Reviewers note there is never a negative attitude and they look forward to visiting.
• The nursing home is very clean and staff are helpful.
• The staff are great, rehab experiences are amazing, and everyone is friendly and helpful.
• Everything is great; staff are nice, friendly, and helpful.
• They provided excellent care and comfort for loved ones.
• The memory care unit is highly recommended for thoughtful and dedicated services.
• The aides are kind and make residents comfortable.
• The staff treat residents like family and keep them active and engaged.

Cons

• They fail to answer call bells promptly, often promising to help and then forgetting.
• Aides and nurses stand around talking and laughing while call bells go unanswered.
• Privacy is violated during blood draws; patients are undressed and not given time to dress.
• Privacy and consent rules are inconsistently observed across staff.
• Rooms and showers are not cleaned regularly, with feces and strong odors reported.
• The facility has been cited by public health and is under investigation for cleanliness and patient treatment.
• Test results and X-ray findings are not communicated to patients, and records are not promptly shared.
• A death occurred due to alleged unattended oxygen after suctioning, suggesting neglect.
• The environment is described as prison-like with rude, disrespectful staff and visitor restrictions.

Review

Across the mixed chorus of reviews for Rae-Anne Westlake Nursing & Rehabilitation Facility and its Rae-Ann memory care units, the stories run from deeply heartfelt gratitude to sharp criticism. Several families and former residents paint a picture of a place where compassionate people and dedicated teams can make a real difference, while others recount experiences that highlight serious gaps in privacy, responsiveness, and cleanliness. The contrasts are striking, and together they sketch a landscape that is as complex as it is human.

On the most positive end, numerous remarks celebrate the care, kindness, and professionalism of the staff. Families praise the nurses, CNAs, therapists, and even the food service and housekeeping teams for their devotion and approachability. Names recur as symbols of caring: Dylan, Amber, Krista, Kelly, Debbie, Jacob, Anyah, Dr. Miniaci, Mildred, and the aides Denise, Sennica, Samantha, Shalimar, Wanda (via an agency), Nora, Cathy, and Lashawn among others. The memory care unit receives frequent praise for thoughtfulness and a sense of family, with several reviews noting how staff treated residents as if they were their own loved ones. In one extended tribute, a parent lauds the entire staff for going above and beyond to support a son with a traumatic brain injury, citing a long list of staff members who stood out for compassion, safety, and practical help. Other reviewers echo these sentiments, describing visits that feel warm, welcoming, and uplifting - staff who check in, coordinate appointments, and keep residents moving with activities and social engagement. The overall tone in these accounts is that, when well supported by engaged staff, residents can feel cherished and well cared for.

There are plenty of specific, positive vignettes that reinforce that impression. Families recall celebrations and moments of joy - dreams realized during visits, special occasions celebrated, and the sense that the facility has become a kind of second home. Several reviewers mention personal drivers or logistical helpers who make life easier, such as timely transport with Norm, or administrators like Mr. Marcum who are described as friendly and responsive. For some families, the facility's memory care unit earns particularly strong endorsements, with statements that reflect trust, relief, and gratitude for consistent, kind care over months and years. Across these narratives, the staff's intent to treat residents with dignity and respect shines through, even when challenges arise.

Yet the same pool of reviews is peppered with frustrating and serious concerns that cannot be brushed aside. A recurring theme is the perception that call lights go unanswered or are deprioritized because staff are overworked or distracted by other duties. In some accounts, call lights are acknowledged only after delays, and when staff do respond, there are reports of dismissive or curt responses that fail to reassure patients. Privacy failures are another prominent thread: one reviewer describes a blood-draw situation in which an unclothed patient is approached without adequate warning or privacy, with a nurse defending the clinician involved and no chance given to dress. The complaint underscores a broader worry about privacy and patient rights, especially during procedures, with mentions that some patients - including men who could be seen by others - feel their dignity is not consistently protected.

Cleanliness and infection-control issues surface in several entries as well. One reviewer describes rooms and public showers being cleaned only weekly, with fecal matter and odors noted as persisting, and mentions that state health authorities have cited the facility for related issues. There are complaints about not receiving test results or lab findings, and about a lack of transparency around X-ray results or other medical information. In another critical voice, a family notes that while staff may be friendly to visitors, the overall standard of cleanliness and housekeeping is inconsistent, with room conditions that undermine comfort and safety. Together, these accounts point to systemic gaps in housekeeping and communication that can erode trust and well-being.

Other reviews touch on the emotional weight of moving a loved one through the facility. Some express distress about perceived mismanagement or safety concerns that contributed to a family's fear or discomfort, while others emphasize a strong sense of gratitude despite flaws. A few comments juxtapose praise for individual staff with harsher critiques of systemic weaknesses, including the impression that certain units (like some memory care or rehab areas) can feel more like a high-pressure environment than a home, depending on the day and the staff on duty. In the most critical notes, some reviewers describe experiences that feel imprisoning or unsafe, including remarks about restrictions on visitors and the overall atmosphere of the building.

Taken together, the reviews present Rae-Anne Westlake as a place of real human warmth and high achievements in patient-centered care, tempered by serious, ongoing concerns about privacy, responsiveness, and hygiene. The strongest praise comes from families who feel their loved ones are valued, supported, and engaged by a dedicated cadre of nurses, aides, therapists, and administrators. The most sobering critiques come from patients and families who felt ignored in urgent moments, disrespected during sensitive procedures, or left with unanswered questions about test results and health information. For potential visitors or residents, the message is nuanced: there are extraordinary caregivers and moments of genuine compassion, but there are also ongoing challenges that require vigilance, advocacy, and ongoing improvements in communication, privacy practices, and cleanliness. In short, Rae-Anne Westlake embodies both the best of compassionate caregiving and the persistent realities of a busy facility striving to meet wide-ranging needs.

Located in the suburban area of Cleveland, Ohio, this neighborhood offers a variety of amenities that cater to senior citizens. With several restaurants within walking distance, such as Dover Gardens Tavern and The Cheesecake Factory, there is no shortage of dining options. Additionally, there are pharmacies like Discount Drug Mart and healthcare facilities such as Fairview Ob Gyn Associates Crocker conveniently located nearby for any medical needs. For leisure activities, residents can enjoy Regal Crocker Park & Imax theater or take a stroll in one of the nearby parks like Tri-City Park or Rocky River Reservation. Transportation options are also readily available with car rental centers and airline ticket counters close by. Overall, this neighborhood provides a comfortable and convenient living environment for seniors seeking a peaceful community with easy access to essential services.

Restaurants

• Dover Gardens Tavern (0.6 miles)
• Bonefish Grill (0.8 miles)
• The Cheesecake Factory (0.8 miles)
• Blue Sushi Sake Grill (0.8 miles)
• Yard House (0.8 miles)
• Another Broken Egg Cafe (0.9 miles)
• Crocker Park (0.9 miles)

Pharmacies

• Discount Drug Mart (0.7 miles)
• Market District Supermarket (1 miles)
• Rite Aid (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.8 miles)
• Cleveland Clinic - Richard E. Jacobs Health Center (2.4 miles)
• Discount Drug Mart (2.8 miles)

Physicians

• Fairview Ob Gyn Associates Crocker (0.7 miles)
• Bay Dental Offices (1.2 miles)
• North; Shore Gastroenterology & Endoscopy Center (1.9 miles)
• Premier Physicians (1.9 miles)
• Orthopedic Associates Westlake (2.2 miles)
• Westshore Primary Care (4.6 miles)

Theaters

• Regal Crocker Park & Imax (0.9 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1 miles)
• Starbucks (2.9 miles)
• Starbucks (3.3 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.9 miles)
• Starbucks (7.1 miles)

Hospitals

• St John Medical Center (1.9 miles)
• Cleveland Clinic - Avon Hospital (2.4 miles)
• Cleveland Clinic - Fairview Hospital (5.8 miles)
• CCF Fairview Hospital (5.9 miles)

Places of Worship

• St Barnabas (2 miles)
• Jehovah's Witnesses (2.1 miles)
• St Joseph Church-Avon Lake (5.7 miles)

Parks

• Tri-City Park (3.3 miles)
• Bohlken Park (4.3 miles)
• Bain Park (4.4 miles)
• Rocky River Reservation (4.7 miles)
• Loraine County Metro Park (5.1 miles)
• Metroparks Rocky River Reservation North (5.6 miles)
• Weiss Field (5.8 miles)

Transportation

• Cleveland Rental Car Center (5.7 miles)
• National Car Rental (5.8 miles)
• Hertz Rent A Car (5.8 miles)
• Concourse B (6.1 miles)
• Concourse C (6.2 miles)
• American Airlines Ticket Counter (6.2 miles)
• United Airlines Ticket Counter (6.2 miles)