Raeann Westlake in Cleveland, OH

Pros

• The staff made the resident feel at home and well cared for.
• The facility is described as awesome with top-notch staff and services.
• The staff are friendly, helpful, and attentive, making visits pleasant.
• The memory care unit is highly recommended for thoughtful and dedicated care.
• The Rae-Ann staff took great care of their mom and went above and beyond to support the family.
• The physical therapists are caring, helpful, and compassionate.
• The staff foster a family atmosphere and ensure residents are well attended to.
• The nurses and aides are consistently caring and respectful toward residents.

Cons

• The staff consistently ignores call lights and fails to respond in a timely manner.
• Aides and nurses stand around talking and laughing while call lights go unanswered.
• The facility is severely understaffed, leading to neglect of residents.
• Privacy is not respected; patients are undressed or exposed during procedures.
• Rooms and public showers are cleaned only once a week, with feces found in the showers.
• Test results and X-ray findings are not communicated to patients or families.
• The facility has faced public health investigations over cleanliness and treatment of patients.
• Pain medication is delayed for hours, and doctors' orders are ignored or inconsistently followed.
• Residents are left in soiled conditions, without adequate water or meals.

Review

RaeAnn Westlake is best suited for families seeking genuine rehabilitative momentum and memory-care stability, delivered by a cohort of therapists and caregivers who repeatedly show patience, compassion, and hands-on attention. The strongest cases come from residents who thrive on structured activity, meaningful therapy, and staff relationships that feel personal and consistent. For post-acute rehab and memory-support needs, the facility can be a strong match when a resident benefits from persistent therapy and a "home-like" vibe in daily interactions. Yet this community is not the default choice for those who demand unwavering, minute-by-minute supervision, perfect cleanliness, and flawless responsiveness - areas repeatedly flagged as concerns in multiple families' experiences.

Alternatives should be on the table for anyone who cannot tolerate prolonged wait times for assistance, or who requires airtight privacy and robust infection-control practices. Families prioritizing immediate call-light responses, uniform cleanliness, and consistent communication with the medical team may want to explore other options. If a loved one's care hinges on strict adherence to medications, transparent lab results, and ongoing privacy during procedures, the risk of mixed experiences at RaeAnn Westlake may push consideration toward facilities with more uniform staffing models and stronger quality-control histories.

On the plus side, RaeAnn Westlake often earns praise for its therapy and direct caregiving culture. Physical therapy and cognitive-support services are repeatedly cited as thoughtful, skilled, and genuinely focused on helping residents regain or maintain independence. The memory-care environment, in particular, is described by families as attentive, with aides and nurses who listen and respond to residents' routines and preferences. In many accounts, the administration and some frontline staff are recognized for fostering a sense of family, regular check-ins, and a willingness to tailor activities to individual needs. When care teams are at their best, residents feel seen, engaged, and secure.

The flip side reveals a troubling inconsistency across shifts and departments. Understaffing is a recurrent theme, with multiple reviews citing delayed call-light responses, frequent reliance on agency staff, and gaps in routine checks. Cleanliness and housekeeping emerge as frequent pain points, including reports of infrequent room and shower cleaning and occasional odors or unsanitary conditions. Medical communication also struggles in spots, with delays in receiving test results or medications and reports of disconnected or opaque documentation. These patterns create real risk for residents, undermining the trust families place in the facility during critical recovery or long-term care periods.

Those tensions are not purely theoretical: they directly affect daily quality of life and safety. The strongest compensation comes from the therapy-centric, care-with-heart approach that persists even amid staffing challenges; when caregivers are engaged, their warmth can mitigate some shortcomings. Conversely, the most troubling reviews come from firsthand experiences of neglect or mismanagement, where pain control, hydration, or basic comfort were delayed or compromised. The net effect is a mixed reputation: meaningful rehabilitation and compassionate care for some, with alarming gaps for others. For families with limited tolerance for variability, RaeAnn Westlake will feel like a trial by fire rather than a steady standard.

Practical steps shape a prudent decision. Schedule multiple tours and insist on meeting the therapy team, the director of nursing, and front-line aides who will care for the loved one day to day. Request a real-world demonstration of call-light response times and a review of recent health inspections or adverse findings. Examine dining service quality, dietary flexibility, and how meals are prepared and served, since nutrition and mealtime experience color overall well-being. If memory care is involved, probe for staff consistency on the unit, daily activity programming, and how elopement or safety concerns are addressed. In short, RaeAnn Westlake offers meaningful recovery potential and a comforting, community-focused atmosphere, but the decision hinges on whether reliable staffing, cleanliness, and transparent medical communication can meet the family's standards in the long run. For some families, this balance is a powerful fit; for others, it signals the need to look elsewhere.

Located in the suburban area of Cleveland, Ohio, this neighborhood offers a variety of amenities that cater to senior citizens. With several restaurants within walking distance, such as Dover Gardens Tavern and The Cheesecake Factory, there is no shortage of dining options. Additionally, there are pharmacies like Discount Drug Mart and healthcare facilities such as Fairview Ob Gyn Associates Crocker conveniently located nearby for any medical needs. For leisure activities, residents can enjoy Regal Crocker Park & Imax theater or take a stroll in one of the nearby parks like Tri-City Park or Rocky River Reservation. Transportation options are also readily available with car rental centers and airline ticket counters close by. Overall, this neighborhood provides a comfortable and convenient living environment for seniors seeking a peaceful community with easy access to essential services.

Restaurants

• Dover Gardens Tavern (0.6 miles)
• Bonefish Grill (0.8 miles)
• The Cheesecake Factory (0.8 miles)
• Blue Sushi Sake Grill (0.8 miles)
• Yard House (0.8 miles)
• Another Broken Egg Cafe (0.9 miles)
• Crocker Park (0.9 miles)

Pharmacies

• Discount Drug Mart (0.7 miles)
• Market District Supermarket (1 miles)
• Rite Aid (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.8 miles)
• Cleveland Clinic - Richard E. Jacobs Health Center (2.4 miles)
• Discount Drug Mart (2.8 miles)

Physicians

• Fairview Ob Gyn Associates Crocker (0.7 miles)
• Bay Dental Offices (1.2 miles)
• North; Shore Gastroenterology & Endoscopy Center (1.9 miles)
• Premier Physicians (1.9 miles)
• Orthopedic Associates Westlake (2.2 miles)
• Westshore Primary Care (4.6 miles)

Theaters

• Regal Crocker Park & Imax (0.9 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1 miles)
• Starbucks (2.9 miles)
• Starbucks (3.3 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.9 miles)
• Starbucks (7.1 miles)

Hospitals

• St John Medical Center (1.9 miles)
• Cleveland Clinic - Avon Hospital (2.4 miles)
• Cleveland Clinic - Fairview Hospital (5.8 miles)
• CCF Fairview Hospital (5.9 miles)

Places of Worship

• St Barnabas (2 miles)
• Jehovah's Witnesses (2.1 miles)
• St Joseph Church-Avon Lake (5.7 miles)

Parks

• Tri-City Park (3.3 miles)
• Bohlken Park (4.3 miles)
• Bain Park (4.4 miles)
• Rocky River Reservation (4.7 miles)
• Loraine County Metro Park (5.1 miles)
• Metroparks Rocky River Reservation North (5.6 miles)
• Weiss Field (5.8 miles)

Transportation

• Cleveland Rental Car Center (5.7 miles)
• National Car Rental (5.8 miles)
• Hertz Rent A Car (5.8 miles)
• Concourse B (6.1 miles)
• Concourse C (6.2 miles)
• American Airlines Ticket Counter (6.2 miles)
• United Airlines Ticket Counter (6.2 miles)