Amada Senior Care - Westlake, OH

Pros

• Amada Senior Care is described as the best for at-home support.
• Bob and his team are extremely supportive, responsive, and go the extra mile to meet clients' needs.
• Shayla is kind and caring toward clients, with encouragement that improves safety and mobility.
• Brittany and Ashley are professional, flexible, reliable, and dedicated caregivers.
• Sarah Dixon is a remarkably knowledgeable and loving caregiver, and Amada is grateful for her.
• The Amada office staff are communicative, realistic, and knowledgeable.
• Jakiah is a sweet, engaging aide who ensures safety and encourages physical activity.
• Amada is described as a blessing by families, providing peace of mind and compassionate care.
• Amada provides timely assessments and skilled RN nurses who are reliable and on-time.
• Amada is highly recommended for compassionate care and the supportive team that treats clients like family.

Cons

• A reviewer described the service as horrible and the employees as horrible, stating they would never trust this facility for a family member.

Review

Amada Senior Care emerges from these notes as a devoted ally for families navigating home care, hospital transitions, and long-term support. Across many voices, the common thread is a deep sense of advocacy - people feel not only supported but actively helped to secure the right care and the right coverage. One recurring highlight is Kevin's work in the hospital, where he not only identified what his clients needed but also fought to ensure it would be covered by insurance, often stepping in when Amada could not provide the exact service. In these moments, he and others are described as "caring advocates" who go the extra mile, and families repeatedly emphasize that, without Amada's persistence, they would have faced private-pay obstacles during difficult times. The sentiment is that Amada's commitment extends beyond a simple service; it's about safeguarding and empowering families when they are most vulnerable.

Another major pillar across the reviews is the leadership and reliability of Bob and his team. The writers consistently describe a long-standing professional relationship - years of collaboration, referrals, and personal experiences - that have reinforced trust and confidence in Amada's capabilities. Bob and his team are praised for responsiveness and for proactively suggesting practical ways to improve clients' lives. They are lauded for finding resources that clients didn't even know were available, including navigating VA options and other funding streams. Even in the challenging times of the COVID era, they remained diligent, ensuring families were cared for and protected. The overarching message is that Bob and his crew treat clients like family; even when they cannot provide a given service, they are dedicated to locating alternatives or facilities that will meet specific needs.

The reviews also reveal a strong internal culture at Amada that resonates with both clients and caregivers. A caregiver's perspective emphasizes a workplace that offers flexibility, incentives, and ongoing education - an environment conducive to high-quality care. For those seeking meaningful, long-term employment in home care, the message is positive: opportunities for flexible or full-time work, plus professional development, are available. This emphasis on staff wellbeing and education appears to translate into more attentive, reliable care for families at home, reinforcing the sense that Amada values its people as much as its clients.

Of course, no set of reviews would be complete without balance, and one negative note appears among the many glowing endorsements. A reviewer describes "horrible service, horrible employees" and states they would never trust the facility for their family member. While this singular derogatory voice stands apart in the collection, it serves as a reminder that experiences with home care can be highly personal and vary by circumstance. The overall tone of the other testimonials remains overwhelmingly positive, underscoring that many families find Amada to be a highly reliable and compassionate partner.

Across specific caregiver stories, the warmth and dedication of individual team members come to life. Shayla is singled out as a godsend for a mom who benefited from an aide who was kind, encouraging, and engaged in the patient's rehabilitation from day one. The behind-the-scenes team - Kevin, Kitty, and others - receives thanks for coordinating, supporting, and ensuring smooth operation during challenging periods. Jakiah, praised for sweetness and engagement, helped a patient regain safety and mobility after a hospital transition, while other clients note aides who arrive early, work on short notice, and tailor care to the family's rhythms. Sarah Dixon stands out as "remarkably knowledgeable and loving," with a deep sense of gratitude expressed for her care and for Amada's broader support.

Family experiences also emphasize reliability and adaptability across multiple staff members. Brittany and Ashley are highlighted for professional, genuine care, with Brittany in particular described as flexible, dependable, and approachable. Ashley's punctuality and readiness to respond on short notice - getting families ready for the end of the day - illustrate the practical, hands-on support that families rely on daily. The testimonials extend to Diana-like gratitude for recognition of a loved one's preferences and needs, with phrases that convey real peace of mind: "I have such peace knowing my family is safe and taken care of the way they need to be. You are a blessing to me." The work of Carol, Honorina, Lena, and others is celebrated for creating comfort and continuity during difficult times.

Medical and clinical capabilities are another prominent theme. Several families describe Amada's ability to provide or coordinate skilled nursing, including RN nurses for complex needs such as PICC lines and IV antibiotics, with reliable, on-time service. This medical competence is presented alongside compassionate, person-centered care, showing how Amada blends clinical rigor with emotional support. Stories of hospital-to-home transitions - assessments, timely aide placement, and ongoing coordination with family members - underscore the agency's strength in managing the full spectrum of home health needs. The personal testimonials often end with strong, practical affirmations: families would "definitely use them in the future," would "highly recommend Amada," or would "call Bob from the Dennis family" again without hesitation.

In sum, the collection paints Amada Senior Care as a company that consistently blends advocacy, professional excellence, and heartfelt compassion. Clients recount hospital advocacy that protects financial resources, referrals that feel like trusted partnerships, and a work culture that prioritizes both employee satisfaction and patient well-being. While a negative review exists, the majority of voices portray Amada as a dependable, caring presence that delivers not only care but confidence - whether guiding families through hospital discharges, facilitating transitions to assisted living, or supporting long-term home care with a blend of empathy and expertise. For those seeking a home health partner who treats clients and their families with respect, responsiveness, and real accountability, Amada Senior Care is described as a standout choice.

Located in the bustling city of Westlake, Ohio, this neighborhood offers a wide variety of amenities for seniors looking to settle down in a convenient and vibrant area. With multiple pharmacies such as Rite Aid and Walgreens nearby, accessing necessary medications is hassle-free. In terms of dining options, residents can choose from popular establishments like The Cheesecake Factory, Yard House, and Bonefish Grill for delicious meals with friends and family. For medical needs, hospitals like St John Medical Center and Cleveland Clinic - Avon Hospital are just a short drive away. Additionally, there are several reputable physicians' offices in close proximity for routine check-ups and consultations. Residents can also enjoy leisurely walks in nearby parks like Tri-City Park and Rocky River Reservation to stay active and connected with nature. With easy access to transportation services like car rental centers and major airlines, seniors can travel conveniently whenever needed. This neighborhood offers a blend of convenience, healthcare options, dining choices, recreational activities, and transportation services to cater to the needs of older adults looking for a well-rounded living experience.

Pharmacies

• Rite Aid (0.2 miles)
• Discount Drug Mart (1.2 miles)
• Walgreens (1.2 miles)
• Market District Supermarket (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Discount Drug Mart (2.3 miles)

Restaurants

• Dover Gardens Tavern (1.1 miles)
• The Cheesecake Factory (1.5 miles)
• Blue Sushi Sake Grill (1.6 miles)
• Crocker Park (1.6 miles)
• Yard House (1.6 miles)
• Bonefish Grill (1.6 miles)
• Another Broken Egg Cafe (1.6 miles)

Hospitals

• St John Medical Center (1.4 miles)
• Cleveland Clinic - Avon Hospital (3.2 miles)
• Cleveland Clinic - Fairview Hospital (5.2 miles)
• CCF Fairview Hospital (5.3 miles)

Physicians

• Premier Physicians (1.4 miles)
• Fairview Ob Gyn Associates Crocker (1.5 miles)
• Bay Dental Offices (1.9 miles)
• North; Shore Gastroenterology & Endoscopy Center (2 miles)
• Orthopedic Associates Westlake (2.1 miles)
• Westshore Primary Care (5.6 miles)
• Southwest Family Physicians (7.3 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (1.8 miles)
• Starbucks (2.3 miles)
• Starbucks (3.5 miles)
• Starbucks (4 miles)
• Panera Bread (4.4 miles)
• Starbucks (6.8 miles)

Places of Worship

• Jehovah's Witnesses (1.5 miles)
• St Barnabas (3 miles)
• St Joseph Church-Avon Lake (6.7 miles)

Theaters

• Regal Crocker Park & Imax (1.6 miles)

Parks

• Tri-City Park (2.7 miles)
• Bain Park (3.6 miles)
• Rocky River Reservation (3.7 miles)
• Bohlken Park (3.8 miles)
• Metroparks Rocky River Reservation North (5.2 miles)
• Niagara Park (5.7 miles)
• Loraine County Metro Park (6.1 miles)

Transportation

• Cleveland Rental Car Center (4.8 miles)
• National Car Rental (4.9 miles)
• Hertz Rent A Car (4.9 miles)
• Concourse B (5.1 miles)
• Concourse C (5.2 miles)
• American Airlines Ticket Counter (5.3 miles)
• TSA Checkpoint C (5.3 miles)