The Pavilion Rehabilitation And Nursing Center in North Royalton, OH

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The Pavilion Rehabilitation And Nursing Center in North Royalton, OH

13900 Bennett Road, North Royalton, OH 44133

For more information about senior living options: (844) 490-3973

3.3 from 45 reviews
5 stars
20
4 stars
7
3 stars
0
2 stars
2
1 stars
16

Skilled Nursing Facility

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    Overall Review of The Pavilion Rehabilitation And Nursing Center

    Pros

    • pro New administrators have made a big difference.
    • pro Ashley quickly made patient care a priority.
    • pro The nurses and administrator have done an excellent job following up on care.
    • pro Ari the social worker is diligent and keeps transitions smooth.
    • pro Kathy, Alexis, and Tiqua provide amazing care.
    • pro Nurse T is always cheerful and compassionate.
    • pro Jelena Jeremic makes residents feel at home and comfortable.
    • pro Crystal and the rehab staff helped patients regain mobility.
    • pro The facility is a hidden gem with personalized care and high standards.

    Cons

    • pro They describe the facility as absolutely horrid, with urine on the floors and residents not being properly cared for.
    • pro They say the place is filthy and unsanitary, with strong odors and staff who are rude and neglectful.
    • pro They claim the facility is understaffed, leading to residents not getting showers, clothes left unreturned, and insufficient meals.
    • pro They report medications being dispensed incorrectly or late, and call lights going unanswered.
    • pro They allege ambulance calls are delayed or never made, leaving residents on the floor for hours.
    • pro They accuse the administration and owner of abuse or neglect, with new management described as wolves.
    • pro They state there are safety and hygiene issues, such as boxes of medical supplies stacked in hallways.
    • pro They warn not to send a loved one there, calling it a trap where help to leave is not provided.
    • pro They note neglect and indifference among staff, including residents being unable to contact family due to lack of phones.
    • pro They describe staff as unhelpful and unprofessional, with poor communication and inconsistent care.

    Review

    The Pavilion Rehabilitation and Nursing Center in North Royalton, OH is best suited for seniors who need skilled nursing and rehabilitation but whose families are ready to actively participate in care, advocate for clear communication, and monitor daily operations. When leadership is engaged and staffing aligns with patient needs, this community can deliver solid wound care, meaningful therapy, and responsive nursing attention. It rewards families who are comfortable partnering with the team, attending care conferences, and pushing for timely updates. In short, it can be a strong fit for rehab-focused residents whose families can stay closely involved and insist on high standards, while the outcome hinges on who is leading on any given day.

    Those considering alternatives should note a crucial caveat: consistency matters here. Several reviews flag ongoing staffing variability, sanitation concerns, and inconsistent med timing or response to call bells - factors that can undermine safety and daily well-being. For families seeking an unvarying, turnkey daily routine, or for memory care residents who require near-constant supervision, other facilities with steadier staffing and tighter environmental controls may be preferable. Mount Royal Villa and similar nearby options are referenced by families as benchmarks for steadier operations, suggesting that your choice should hinge on current leadership stability and on-the-ground staffing realities.

    The strongest positives come through when the facility is led by a proactive administrator. Multiple accounts credit Ashley, the new administrator, with prioritizing patient care, improving follow-through, and opening lines of communication with families. When wound care cases or complex antibiotic regimens demand meticulous oversight, nurses and the administrator reportedly collaborate effectively to keep care on track. The therapy team and social work staff are repeatedly highlighted for practicality, discharge planning, and genuine engagement - elements that translate into tangible progress and smoother transitions home or to the next level of care. For residents with active rehab goals, these strengths can meaningfully shorten recovery time and boost confidence.

    Yet the cons cannot be dismissed, and they recur with enough frequency to shape risk assessments. Understaffing and turnover create pockets of neglect or delayed assistance, especially during peak times. Sanitation and upkeep - reported odors, inconsistent shower schedules, and clutter - are more than cosmetic flaws; they can impede comfort and trust. Medication timing and accuracy appear as frequent concerns, and several reviews describe episodes of neglected calls or failing routines. Taken together, these negatives illuminate a real risk if staffing, supervision, and environmental controls slip, underscoring why risk is concentrated on operational stability rather than clinical intent alone.

    The interplay between the strong clinical potential and the operational gaps suggests a pragmatic pathway: care quality in the Pavilion rises where leadership stays steady and staffing is sufficient, while deterioration follows if management changes or staffing pressures intensify. Families prepared to demand structured care plans, explicit wound-care protocols, and transparent daily progress notes will typically see better outcomes. A clear point of contact, predictable shifts, and proactive therapy oversight can offset a surprising amount of risk, but this requires ongoing advocacy and a willingness to escalate concerns promptly.

    In the end, Pavilion can be a sound choice for families who value rehab and personalized nursing when leadership is consistently strong and the care team is adequately staffed. If Ashley or an equally committed administrator maintains oversight and staffing levels are balanced, residents can experience real gains, compassionate care, and hopeful progress toward discharge. If those conditions prove unstable, however, it makes sense to explore alternatives with firmer daily operations and cleaner, more reliable environments. Before deciding, request a current meet-and-greet with the director, head nurse, and therapy lead; review the latest staffing plan and care schedule; and establish a concrete, written care plan with measurable goals and a dedicated point of contact.

    Features

    Housing

    • 83 resident community capacity 83 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Cleveland-Hopkins International (9 miles away) Cleveland-Hopkins International (9 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Pavilion Rehabilitation And Nursing Center in North Royalton, OH is a vibrant and comprehensive assisted living community that offers a wide range of amenities and care services to enhance the well-being and quality of life for its residents.

    Residents can enjoy the convenience of having a beauty salon onsite, allowing them to receive professional hairdressing services without leaving the premises. The availability of cable or satellite TV ensures that entertainment options are easily accessible within each resident's room. Community-operated transportation is provided, making it convenient for residents to attend social events and outings.

    For those who wish to stay connected with the digital world, there is a computer center with Wi-Fi/high-speed internet access available. In addition, residents can dine in a spacious dining room where restaurant-style meals are served, ensuring they will always have delicious and nutritious food options.

    To promote physical well-being, The Pavilion Rehabilitation And Nursing Center features a fitness room equipped with exercise equipment. Residents also have access to outdoor spaces such as gardens, enabling them to enjoy fresh air and sunshine. For those who prefer more leisurely activities, there is a gaming room and a small library on-site.

    The community provides housekeeping services, ensuring that residents' living areas remain clean and tidy. Move-in coordination services are also available to assist new residents in seamlessly transitioning into their new homes.

    To ensure the safety and peace of mind of their residents, The Pavilion Rehabilitation And Nursing Center offers 24-hour call system and supervision. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained caregivers. Medication management is also available to ensure that residents take their prescribed medications correctly.

    The community understands that each individual has unique dietary needs and therefore accommodates special dietary restrictions such as diabetes diets. Trained staff prepares meals according to these requirements while still maintaining flavor and variety.

    Aside from physical care services, The Pavilion Rehabilitation And Nursing Center acknowledges the importance of mental wellness programs for residents. They offer a range of activities and scheduled daily programs to promote social interaction, engagement, and cognitive stimulation. Residents can also participate in resident-run activities and planned day trips for additional social opportunities.

    The community is conveniently located near various amenities, including cafes, parks, pharmacies, restaurants, and theaters, providing easy access to a variety of services and recreational options.

    Overall, The Pavilion Rehabilitation And Nursing Center is a welcoming assisted living community that prioritizes the physical well-being, comfort, and happiness of its residents.

    Nearby Places of Interest

    Restaurants

    • Mastro's The 3 Spot (0.2 miles)
    • McDonald's (0.8 miles)
    • Divot's Sports Bar (0.9 miles)
    • Niko's Bar & Gyros (2.4 miles)
    • Kosta & Vics Restauran (2.7 miles)
    • The Boneyard (2.8 miles)
    • Europeans Best Bakery & More (3.6 miles)

    Pharmacies

    • CVS Pharmacy (0.2 miles)
    • Discount Drug Mart (1.3 miles)
    • Discount Drug Mart (2.7 miles)
    • Walgreens (2.8 miles)
    • CVS Pharmacy (3.5 miles)
    • Rite Aid (3.5 miles)
    • Walgreens (3.6 miles)

    Parks

    • Strongsville Wildlife Area (3.6 miles)
    • Surrarrer Park (3.7 miles)
    • James Day Park (4 miles)
    • Metroparks Mill Stream Run Reserve North (6.1 miles)
    • Cleveland Metroparks - Big Creek Reservation (6.2 miles)
    • Hinkley Reservation (6.7 miles)
    • Primate Playground (9 miles)

    Theaters

    • Cinemark 383 Strongsville (4.3 miles)
    • Cinemark At Valley View And Xd (8.3 miles)

    Cafes

    • Starbucks (5 miles)
    • Panera Bread (6.6 miles)
    • Starbucks (7.6 miles)
    • Metropolitan Coffee (8 miles)

    Physicians

    • Ent Allergy Health (5.1 miles)
    • Allergy Diagnostic (5.3 miles)
    • Digestive Disease Consultants (5.9 miles)
    • Southwest Family Physicians (6.2 miles)
    • Cuyahoga County Board of Health (7 miles)

    Places of Worship

    • St Matthew's Episcopal Church (5.2 miles)
    • St Ambrose Endowment Foundation (7 miles)

    Hospitals

    • Benchmark Imaging Group (5.5 miles)
    • Medina General Hospital (6.6 miles)

    Transportation

    • Cleveland-Hopkins International Airport (CLE) (8.3 miles)
    • Concourse C (8.4 miles)
    • TSA Checkpoint C (8.4 miles)
    • United Airlines Ticket Counter (8.4 miles)
    • American Airlines Ticket Counter (8.4 miles)
    • Concourse B (8.5 miles)
    • Hertz Rent A Car (9.1 miles)

    Frequently Asked Questions

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