The Pavilion Rehabilitation And Nursing Center
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13900 Bennett Road, North Royalton, OH 44133
For more information about senior living options: (844) 490-3973
Ashley prioritized residents' care and promptly addressed concerns. The nurses and administrator have been doing an excellent job following up on care. Since Ashley became administrator, things have been a lot better. The staff is described as great, friendly, and supportive. Ari the social worker is diligent and helped make the discharge smooth. Kathy the nurse listened to concerns and took action, showing expertise. Mandy and her staff are great and treat residents like family. Leah and Ari are outstanding in their roles at the Pavilion.
The facility is described as absolutely horrible and neglectful, with residents not cared for properly. Residents allegedly sit in urine all day, aren't showered or changed, and the food is terrible. The building is dirty and unsanitary, with urine on floors and leaking ceilings. There is chronic understaffing, with not enough aides or kitchen staff to feed residents. Ambulances and urgent medical needs are not promptly addressed; residents are left on the floor for hours. Medication errors and improper dispensing are reported, contributing to infections and other complications. Corporate office and management are criticized as terrible and unresponsive, worsening care. The program is described as unsafe or abusive, with accounts of neglect and serious concerns for resident safety. Some reviews label the new management negatively, using terms like predatory or "wolves."The Pavilion of North Royalton has become a place that inspires a wide spectrum of experiences, from glowing praise to loud warnings. Several families arrived with trepidation after major surgeries or nursing needs, only to find that a new administration had emerged and began to shift the atmosphere and care culture. A recurring thread in the positive accounts is the swift impression left by the new administrator, Ashley, who seemed to come on board just days before some admissions. For many, her focus on making patient care a priority and her openness to communication helped derail early fears. In at least a couple of stories, after rough starts, two weeks in, the patients were reported to be healing and the staff described as great, with family members expressing renewed confidence in the facility's ability to care for their loved ones.
When Ashley is on the scene, the care narrative often centers on the specifics of medical needs and the meticulous attention given to them. Several reviewers highlighted explicit wound care regimes, including wound vacs and PICC lines for intensive antibiotic therapy, alongside vigilant follow-ups from nurses and the administration. The sense was that Ashley's leadership had raised the bar for routine checks, prompt responsiveness to concerns, and clear lines of communication with families. In these accounts, family members felt empowered to monitor wound care and discharge planning, secure in the knowledge that the administrator was accessible and actively engaged. The importance of follow-through was underscored by references to Ari the social worker and other care team members who coordinated discharge and supported the family through a challenging process.
A number of reviewers singled out specific staff members who left a positive impression. Names like Kathy, Alexis, Tiqua, and a few others appeared repeatedly as examples of nurses who listened, explained actions, and contributed to a compassionate atmosphere. The social work support from Ari was repeatedly praised for diligence and helpfulness, with particular attention paid to discharge planning and easing transitions. Some reviewers also reflected on the broader tone created by a committed team, mentioning that even the activities staff - Charisse in particular - brought a caring and engaging presence. A few accounts celebrated individuals like Tom, Eliot, and others who helped families navigate the rehab process, sometimes describing them as "stepping stones" or dependable guides through the journey. Overall, these stories convey a sense that, when the team is cohesive and responsive, residents and families feel seen and that progress is possible.
Amid the praise, a chorus of severe concerns runs through many reviews. Dozens of comments warn prospective families to beware of neglect and unsafe conditions. Critics describe residents lying in urine, not being showered or changed, and experiencing poor hygiene. There are serious allegations of being left on the floor for hours, delayed or absent ambulance response, and even UT infections tied to catheter management. Additional reports point to unsanitary conditions, with meals consisting of limited offerings, boxes of supplies stored in common areas, and a general sense that safety and cleanliness were not being adequately maintained. Some reviewers claimed staffing shortages left aides and nurses overwhelmed, with insufficient kitchen and caregiving support to meet basic needs.
Further troubling feedback centers on administrative issues and corporate culture. A number of reviewers accused the facility of neglect and described the corporate office and management as unresponsive or uncaring. One account explicitly called out "new management" as wolves, while others referenced broader concerns about underfunding and insufficient resources. The sense conveyed in these accounts is that even when individual caregivers tried to do right by residents, systemic problems - staffing levels, supply management, and delays in urgent care - undermined overall quality and safety. The contrast between the hopeful prospect of Ashley's leadership and the stern critique voiced by others creates a complex picture of what this facility can be under different conditions.
In summary, The Pavilion presents as a locale with real potential when leadership is engaged and the care team functions well together. For some families, Ashley's arrival signaled a positive shift - better communication, more attention to wound care, and improvements in daily operations. For others, however, lingering concerns about understaffing, hygiene, medication handling, and emergency responsiveness paint a far more troubling landscape. The stories collectively suggest that outcomes here hinge on a combination of strong, consistent leadership, a cohesive and adequately staffed clinical team, and vigilant oversight to maintain cleanliness, safety, and timely care. If you're considering this facility, it would be prudent to speak directly with the administrator, assess how current staffing and protocols are functioning, and gauge whether the specific care needs of a loved one align with the level of attention and resources described in the more positive reviews.
83 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pavilion Rehabilitation And Nursing Center in North Royalton, OH is a vibrant and comprehensive assisted living community that offers a wide range of amenities and care services to enhance the well-being and quality of life for its residents.
Residents can enjoy the convenience of having a beauty salon onsite, allowing them to receive professional hairdressing services without leaving the premises. The availability of cable or satellite TV ensures that entertainment options are easily accessible within each resident's room. Community-operated transportation is provided, making it convenient for residents to attend social events and outings.
For those who wish to stay connected with the digital world, there is a computer center with Wi-Fi/high-speed internet access available. In addition, residents can dine in a spacious dining room where restaurant-style meals are served, ensuring they will always have delicious and nutritious food options.
To promote physical well-being, The Pavilion Rehabilitation And Nursing Center features a fitness room equipped with exercise equipment. Residents also have access to outdoor spaces such as gardens, enabling them to enjoy fresh air and sunshine. For those who prefer more leisurely activities, there is a gaming room and a small library on-site.
The community provides housekeeping services, ensuring that residents' living areas remain clean and tidy. Move-in coordination services are also available to assist new residents in seamlessly transitioning into their new homes.
To ensure the safety and peace of mind of their residents, The Pavilion Rehabilitation And Nursing Center offers 24-hour call system and supervision. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained caregivers. Medication management is also available to ensure that residents take their prescribed medications correctly.
The community understands that each individual has unique dietary needs and therefore accommodates special dietary restrictions such as diabetes diets. Trained staff prepares meals according to these requirements while still maintaining flavor and variety.
Aside from physical care services, The Pavilion Rehabilitation And Nursing Center acknowledges the importance of mental wellness programs for residents. They offer a range of activities and scheduled daily programs to promote social interaction, engagement, and cognitive stimulation. Residents can also participate in resident-run activities and planned day trips for additional social opportunities.
The community is conveniently located near various amenities, including cafes, parks, pharmacies, restaurants, and theaters, providing easy access to a variety of services and recreational options.
Overall, The Pavilion Rehabilitation And Nursing Center is a welcoming assisted living community that prioritizes the physical well-being, comfort, and happiness of its residents.
The Pavilion Rehabilitation And Nursing Center is located at 13900 Bennett Road, North Royalton, OH 44133 in Cuyahoga County, Ohio
The Pavilion Rehabilitation And Nursing Center on seniors.fyi includes 7 photos including images showing office, interior, reception, computers, building, parking, exterior, decor, and more.
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Interior
Decor
Building
Lighting
Office
Water
Vintage
