Pavilion Rehab

Pros

• The new administrator Ashley quickly made sure the resident's care was a priority.
• The nurses and administrator have been doing an excellent job following up on care.
• The new administrator is the bomb; she immediately took care of a friend and got the job done.
• Since the new administrator came along, things have been a lot better than before.
• T, one of the favorite nurses, always has a smile on her face.
• Ari the social worker's diligence and stick-to-itiveness made the discharge process smooth.
• Kathy the nurse listened to concerns and took action, never doubting her expertise.
• The staff from laundry and up is to be commended.
• Dior the aide is awesome.
• Leah is awesome; both ladies do an outstanding job here at the pavilion.
• Charisse the activities lady was caring and likeable.
• Alexis the Don was helpful and courteous; the social worker was thoughtful and very helpful.
• Tom from Stepping Stones was a smart and personable guy who helped tremendously.
• Mandy and her staff are great; they care for the residents as if they were their own family; top notch care.

Cons

• The facility is described as filthy and unsanitary, with urine on the floors and ceilings leaking.
• Residents are not properly cared for and are left in soiled clothing or without showers.
• There is severe understaffing, with not enough aides or kitchen staff to meet residents' needs.
• Medications are dispensed incorrectly or not in a timely manner.
• Emergency responses are slow or delayed, leaving patients in distress.
• The food is described as terrible or insufficient.
• Corporate leadership is viewed as unresponsive and sometimes abusive toward staff and residents.
• Multiple reviews report neglect and unsafe conditions, including residents left in filth and bells ignored.
• New management is criticized by some reviewers, with one calling them "wolves."
• Specific incidents cited include urine-soiled clothing due to catheter issues and the development of UT infections.
• There are accounts of patients being left on the floor for hours and safety concerns such as threats of violence in the facility.

Review

The Pavilion of North Royalton is a place that sparks strong, often opposing opinions. On one side, several families describe the arrival of a new administrator, Ashley, as a real turning point. They say she arrived only a day or two before a loved one was admitted but immediately made care a priority, and that progress showed within two weeks. In these accounts, the overall tone shifts from skepticism to cautious optimism as healing begins and staff are praised for their attentiveness. One family even notes that, with Ashley at the helm, the food has improved and the general atmosphere feels more hopeful than it did before.

Another line of stories centers on patients recovering from major surgeries or intense medical procedures. In these reviews, Ashley is repeatedly singled out for listening, acting professionally, and maintaining open lines of communication with families. For example, a son requiring explicit wound care with a wound vac and a PICC line is described as receiving attentive follow-up from both the administrator and the nursing staff. The wound care process is highlighted as a crucial element, and families express confidence that the care team will handle it correctly under Ashley's leadership. Support from specific nurses - Kathy, Alexis, and Tiqua - also gets frequent praise for their dedication during demanding circumstances.

Beyond Ashley, several reviewers name individual staff who stood out in a positive light. Some describe easy collaboration with the care team and emphasize the warmth and professionalism of the nurses and aides. Names like T, Ari the social worker, Kathy, Steve, Apple in therapy, and Darlene and Bre among the aides appear repeatedly as examples of staff going above and beyond. One reviewer even calls a social worker, Ari, a standout for discharge planning, describing her diligence and steadfastness as making a difficult transition smoother. Another reviewer highlights Tom and Eliot - referred to as the "stepping stones guys" - as tremendously helpful and memorable, a reminder that strong personal connections can leave a lasting impression during a tough stay.

Yet the same facility is also the subject of a substantial chorus of severe, alarming criticisms. Several reviewers urge others not to send loved ones there, painting a picture of neglect, filth, and danger. They claim residents lie in urine and are not properly showered or changed, and they describe terrible food and a corporate office that seems unreachable or uncaring. They accuse the staff of being overwhelmed by understaffing, with too few aides and kitchen helpers to provide basic care and meals. The tone is urgent and alarming, with warnings that the facility is not safeguarding patients or meeting basic standards of care.

The intensity of the negative reviews grows as accounts describe more explicit failures in safety and sanitation. Claims include urine on floors, ceilings that leak, and patients not receiving proper attention from nurses. Some reviewers recount delays in medical intervention, such as an ambulance not being called promptly, or medications being dispensed incorrectly and out of schedule. The sense of neglect is reinforced by anecdotes of unsanitary conditions, residents left unattended, and a lack of responsiveness to bells or calls for assistance. In these narratives, the facility is cast as dangerous or punitive, rather than therapeutic.

Several reviews go so far as to describe specific incidents of harm, including UTIs due to catheter mishandling and clothes soiled with urine after admission to the ER. People recount episodes of staff ignoring patients in distress, or withholding help for hours, creating a sense of fear and mistrust. There are even broader indictments of the facility's safety culture, with references to improper medication handling, issues with cleanliness, and a pervasive impression of neglect. Some reviewers tie these problems to the broader structure of the organization, mentioning corporate practices and governance as contributing to a sense that patient welfare is not the top priority.

There is a recurring tension between the hopeful reports of leadership-driven improvements and the grave concerns raised by many others. The positive stories emphasize Ashley's impact, open communication, and the presence of compassionate caregivers who connect personally with residents and families. The negative accounts, by contrast, stress persistent, systemic problems - understaffing, poor sanitation, inadequate response times, and inconsistent quality of care - that undermine trust and safety. The juxtaposition leaves readers with a complex impression: change may be real for some residents, but for others, the risks and shortcomings remain deeply troubling.

In the end, what emerges is a facility in transition, where moments of genuine care and strong personal connections coexist with a troubling pattern of neglect and instability reported by many. Families who witnessed improvements under the new leadership often highlight specific individuals - the administrator, certain nurses, and social workers - as bright spots in an otherwise challenging environment. At the same time, other families recount experiences that raise serious questions about safety, cleanliness, staffing, and accountability. For anyone considering this facility, the stories suggest a careful, direct inspection of current conditions, clear questions about staffing levels and responses, and a plan to stay closely engaged with caregivers to ensure their loved ones receive the level of care they deserve.

Restaurants

• Mastro's The 3 Spot (0.2 miles)
• McDonald's (0.8 miles)
• Divot's Sports Bar (0.9 miles)
• Niko's Bar & Gyros (2.4 miles)
• Kosta & Vics Restauran (2.7 miles)
• The Boneyard (2.8 miles)
• Europeans Best Bakery & More (3.6 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Discount Drug Mart (1.3 miles)
• Discount Drug Mart (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.5 miles)
• Rite Aid (3.5 miles)
• Walgreens (3.6 miles)

Parks

• Strongsville Wildlife Area (3.6 miles)
• Surrarrer Park (3.7 miles)
• James Day Park (4 miles)
• Metroparks Mill Stream Run Reserve North (6.1 miles)
• Cleveland Metroparks - Big Creek Reservation (6.2 miles)
• Hinkley Reservation (6.7 miles)
• Primate Playground (9 miles)

Theaters

• Cinemark 383 Strongsville (4.3 miles)
• Cinemark At Valley View And Xd (8.3 miles)

Cafes

• Starbucks (5 miles)
• Panera Bread (6.6 miles)
• Starbucks (7.6 miles)
• Metropolitan Coffee (8 miles)

Physicians

• Ent Allergy Health (5.1 miles)
• Allergy Diagnostic (5.3 miles)
• Digestive Disease Consultants (5.9 miles)
• Southwest Family Physicians (6.2 miles)
• Cuyahoga County Board of Health (7 miles)

Places of Worship

• St Matthew's Episcopal Church (5.2 miles)
• St Ambrose Endowment Foundation (7 miles)

Hospitals

• Benchmark Imaging Group (5.5 miles)
• Medina General Hospital (6.6 miles)

Transportation

• Cleveland-Hopkins International Airport (CLE) (8.3 miles)
• Concourse C (8.4 miles)
• TSA Checkpoint C (8.4 miles)
• United Airlines Ticket Counter (8.4 miles)
• American Airlines Ticket Counter (8.4 miles)
• Concourse B (8.5 miles)
• Hertz Rent A Car (9.1 miles)