The Laurels Of Milford

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  • Interior

    A cozy living room setting featuring elegant furniture and a vibrant bouquet of sunflowers.

  • Decor

    A cozy hospital room featuring a single bed with decorative pillows, a nightstand, and a chair.

  • Building

    The sign for The Laurels of Milford, a residential care and rehabilitation center.

  • Trees

    A serene park setting featuring a bench amidst blooming trees and lush green grass under a clear blue sky.

  • Windows

    A person handing a flower through a window, engaging with others inside.

  • Outdoor

    A caregiver assisting a person in a wheelchair with fishing on a sunny day.

  • Healthcare

    A view of a dialysis treatment area featuring multiple medical chairs and equipment in a healthcare facility.

The Laurels Of Milford

934 State Route 28, Milford, OH 45150

For more information about senior living options: (844) 490-3973

4.3 from 100 reviews
5 stars
77
4 stars
7
3 stars
1
2 stars
3
1 stars
12

Skilled Nursing Facility

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    Overall Review of The Laurels Of Milford

    Pros

    • pro The facility has a fantastic memory care unit.
    • pro Danielle is a gem.
    • pro The staff goes above and beyond, making residents feel like family.
    • pro The PT and OT staff are very caring.
    • pro The CNAs and nurses are knowledgeable and helpful.
    • pro The facility takes great care of loved ones and fulfills their needs.
    • pro Residents make friends and enjoy activities like bingo.
    • pro The caregivers are kind and compassionate.

    Cons

    • pro The facility is dirty and has unpleasant smells, with staff described as lazy, rude, and far from compassionate.
    • pro The new management team is seen as lacking compassion.
    • pro Getting anyone to answer the phone is nearly impossible, and office doors are often closed.
    • pro A nurse allegedly asked to see a resident's checkbook to verify funds, which is inappropriate.
    • pro A resident's catheter was not changed for weeks, resulting in bedsores.
    • pro Residents frequently wait for assistance and cannot reach their call buttons; many staff appear to not care.
    • pro There are reports of neglect and delayed medical attention, including delays in X-rays and untreated illnesses.
    • pro The resident doctor reportedly makes rounds very early, avoiding conversations with residents.
    • pro One reviewer suggested the facility should be shut down due to dirty conditions, smells, lazy staff, and lack of compassion.
    • pro Staff did not express condolences after a resident's death.

    Review

    Laurels of Milford presents itself in reviews as a facility with real strengths in frontline care and rehab, tempered by widespread concern about leadership, communication, and overall responsiveness. For some families, the place offers a solid rehab environment where cleanliness is evident, nurses and aides are kind, and meals are enjoyed by residents. A number of reviewers noted that their loved ones benefited from the level of direct care provided by the nursing staff, and that the memory care unit could be fantastic when run smoothly. In one particularly positive line, a reviewer praised the facility as a "fantastic facility and memory care unit," calling a staff member named Danielle a "gem" and highlighting the knowledge and availability of Danielle and Saidie who were described as very helpful when questions arose.

    Within the same broad spectrum of experiences, several comments emphasize the importance of compassionate, consistent interactions with social services and management. One family spoke highly of the social services team overall, even though they felt one member's demeanor was unprofessional and scattered while another was consistently kind, returned calls, and was helpful. These nuances show that even within a generally supportive environment, the experience can hinge on which staff member is handling a particular interaction. The positive voice also mentions that their parent looked forward to most meals, suggesting that the dining experience could be a meaningful part of a resident's day and a point of pride for the facility.

    Other reviews shed light on the more difficult realities that families faced, particularly surrounding management and communication. A long-term resident's family spoke of a loving, attentive experience with the aides and nurses in the B hallway over six years, but expressed deep disappointment with what they perceived as a lack of compassion from the new management team after the resident passed away. Getting calls returned became nearly impossible, and doors to the office were often closed during visits. Condolences were notably absent from the management staff after the family's loss, which contrasted sharply with the earlier, more considerate interactions. They also noted their mother, who joined the facility for a shorter period in 2023, had positive care from PT and OT staff, but again highlighted a disconnect between resident care and the behavior of the new administration.

    Another review adds the dimension of a company motto clash with lived experience. The reviewer recounted a troubling incident during their mother's first night, when staff insisted on examining financial matters that seemed inappropriate for a nurse - a concerning sign for some families about the potential for financial exploitation. They described delays in responding to call bells, a reluctance to address basic needs such as hair washing, and even physiological concerns like a catheter that was never changed promptly, resulting in bedsores. The reviewer also mentioned staff who appeared distracted, with receptionists scrolling on their phones instead of answering calls. The overarching message was a warning that understaffing is not an excuse for neglect, and a call for higher hiring standards to maintain consistent quality of care.

    Despite these strong cautions, other reviewers underscore notable strengths in the facility's culture and staffing. CNA week was acknowledged with appreciation for CNAs who do incredibly demanding work, especially during periods of staff shortages. Specific praise was given to Danielle and Saidie as knowledgeable, accessible, and helpful resources for families with questions. There are also stories of genuine affection from family members who visit and observe that their loved ones are well cared for and happy with the environment. One reviewer even described visiting their grandpa every Saturday and feeling just as warmly received as their relative, noting that the staff are kind and that the resident loves the experience. In another review, a family member described their grandfather as thriving, forming friendships, and enjoying activities like bingo, with staff who went "above and beyond." The sentiment was clear: there are people at Laurels of Milford who make a meaningful positive difference in residents' lives.

    A particularly strong and recurring thread centers on the contrast between exemplary frontline care and problematic administrative conduct. Several accounts speak of dedicated nurses and aides who are compassionate, attentive, and engaged, and whose presence is the primary reason some families recommend Laurels of Milford. Yet the same posts describe management who are hard to reach, stoic in condolences, or slow to acknowledge concerns after a loved one's decline or passing. One heart-wrenching tale tells of a mother-in-law who entered Laurels for physical therapy and suffered a rapid decline in mobility and health, with a series of alleged oversights - from delayed imaging to ignored respiratory symptoms - that culminated in a severe stroke. In that account, a staff member made a belittling remark about a nurse's "ding bat" comment, and the family contends that medical needs were not escalated promptly, contributing to deterioration. This narrative is the starkest reminder of how record-keeping, documentation, and timely medical attention matter deeply in long-term care settings and how lapses in any of these areas can have profound consequences.

    Some reviewers balance their strongly negative experiences by affirming that the facility has the capacity to be excellent, especially when top administrators and front-line staff align with the mission of truly caring for residents. A number of the more positive messages celebrate the kindness and competence of the caregiving team, including anecdotes of clean rooms, a supportive dining experience, and a facility environment that makes residents feel like family. The consistent thread in these notes is that Laurels of Milford can deliver high-quality rehab and compassionate day-to-day care, but achieving that standard hinges on effective leadership, reliable communication, and timely response to concerns.

    Overall, Laurels of Milford appears to be a place of real potential and real heart. Families whose loved ones experience strong, attentive care from nurses, CNAs, and therapists report deeply positive outcomes and a sense of reassurance. Conversely, families who encounter difficulties with management responsiveness, inconsistent communication, and perceived neglect report severe dissatisfaction and alarm about the level of care. The common denominator across all accounts is that the frontline staff often carries the day-to-day reality of care - their kindness, expertise, and dedication can make a meaningful difference - while administrative leadership and systems determine whether concerns are acknowledged and addressed promptly. If you are considering Laurels of Milford, it may be wise to speak directly with the caregiving team, understand who will handle social services and medical oversight, and set clear expectations for communication, responsiveness, and the handling of any medical concerns to help ensure the best possible experience for a loved one.

    Features

    Housing

    • 136 resident community capacity 136 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Cincinnati Northern Kentucky International (24 miles away) Cincinnati Northern Kentucky International (24 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Laurels Of Milford in Milford, OH is an assisted living community that offers a wide range of amenities and care services for its residents. The community provides a comfortable living environment with fully furnished apartments that include private bathrooms and kitchenettes. Residents can enjoy restaurant-style dining in the spacious dining room or take advantage of special dietary restrictions if needed.

    The Laurels Of Milford also offers various recreational activities to keep residents engaged and active. There is a fitness room for physical exercise, as well as a gaming room and small library for leisure activities. Planned day trips and resident-run activities are organized regularly, providing opportunities for socializing and exploring the surrounding area.

    Care services provided at The Laurels Of Milford cater to the individual needs of each resident. This includes assistance with daily activities such as bathing, dressing, and transfers. Medication management is also offered to ensure proper administration of medications. Additionally, there is a mental wellness program in place to address any emotional or cognitive needs.

    One of the major benefits of living at The Laurels Of Milford is the transportation arrangement provided by the community. Community-operated transportation is available for non-medical purposes, including scheduled daily activities and concierge services. Transportation can also be arranged for doctor's appointments.

    The community aims to create a warm and supportive atmosphere where residents can feel at home. Housekeeping services are provided to ensure cleanliness, while move-in coordination assists new residents in settling comfortably into their new living arrangements.

    In terms of location, The Laurels Of Milford is conveniently situated near several amenities essential for everyday needs. There are parks, pharmacies, physicians' offices, restaurants, and places of worship all within close proximity to the community.

    Overall, The Laurels Of Milford offers an array of amenities and care services aimed at providing a comfortable and engaging lifestyle for its residents while promoting their overall well-being and independence.

    Nearby Places of Interest

    Physicians

    • Bethesda Group Practice (0.2 miles)
    • Clarkson Eyecare (0.7 miles)
    • Kode Murthy (2.2 miles)
    • Goshen Family Practice (3.2 miles)
    • Health First Physicians (4.8 miles)
    • University Endoscopy Center (6 miles)
    • Ohio Valley Orthopaedics and Sports Medicine (6.2 miles)

    Restaurants

    • Chick-Fil-A (0.5 miles)
    • Skyline Chili (0.6 miles)
    • McDonald's (1.9 miles)
    • Schoolhouse Restaurant (2.1 miles)
    • Cracker Barrel (2.4 miles)
    • Shooters Sports Grill (2.4 miles)
    • Quaker Steak & Lube (2.7 miles)

    Pharmacies

    • CVS Pharmacy (1.5 miles)
    • Walgreens (1.7 miles)
    • Walgreens (2.4 miles)
    • CVS Pharmacy (4.6 miles)
    • Walgreens (4.6 miles)
    • Pohlman Pharmacy (5.4 miles)
    • CVS Pharmacy (6 miles)

    Places of Worship

    • St Elizabeth Ann Seton Church (1.8 miles)
    • Epiphany United Methodist Church (3.1 miles)
    • St Gertrude Church (6.1 miles)
    • Crossroads Church East Side (7 miles)
    • Crosspointe Community Church (7.3 miles)
    • City of Madisonville (8.1 miles)
    • Saint Margaret of Corona Catholic Church (8.1 miles)

    Parks

    • Kroger Hills (5 miles)
    • John Heisler Park (5.2 miles)
    • Weller Park (6.2 miles)
    • Swaim Park (6.4 miles)
    • Mariemont Concourse (7.5 miles)
    • Union Township Veteran's Memorial Park (7.6 miles)
    • Dogwood Park (7.8 miles)

    Hospitals

    • TriHealth Seniority - TriHealth Bethesda North Hospital (6.3 miles)
    • Trihealth Connect Training (6.4 miles)
    • Mercy Health - The Jewish Hospital (7 miles)
    • Cincinnati Children's (8 miles)
    • Mercy Health Anderson Hospital (9.1 miles)
    • Midwest Process Innovation (9.1 miles)

    Cafes

    • Silverton Cafe (8.1 miles)
    • Starbucks (8.6 miles)
    • Bean & Brew (8.9 miles)
    • Starbucks (9 miles)

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