Mentor-Way Care Ctr

Pros

• The upgrades and cleanliness were praised, and Sky in admissions was knowledgeable and helpful, with a strong recommendation.
• The staff were attentive and friendly, and residents seemed happy, with support staff effectively solving problems.
• The care was described as excellent and compassionate, and therapy needs were well communicated to families.
• The therapy department was praised as five stars, with dedicated staff such as Kevin and Brad in therapy.
• The facility was described as amazing and clean, with staff and nurses providing high-quality care.
• An engaged activity director was noted as a reason to recommend the facility.
• The staff were described as kind and respectful.

Cons

• An employee ran a stop sign, nearly causing a collision, indicating unsafe staff behavior.
• The reviewer states their aunt was left uncovered and in urine on multiple occasions, with nurses unavailable and excuses given.
• The facility is described as poorly prepared for rehab, with no working air conditioning and an ineffective hallway cooling unit.
• Care is inconsistent due to reliance on agency nurses, creating a disconnect in patient care.
• Patients experienced long delays for call light responses, sometimes 35?45 minutes.
• The shower room and toilet are described as dirty, with the toilet seat broken.
• Medications were not provided for over 36 hours after arrival.
• Residents were left in their own waste for hours, with a general sense of neglect and poor management.
• The food quality is described as horrendous, and the overall care and facility management are heavily criticized.
• A staff member was reported as racist toward a delivery driver, reflecting unsafe staff conduct.

Review

The collection of experiences at this facility paints a troubling picture of safety concerns, inconsistent care, and mixed quality of service. Several reviews begin with urgent safety warnings that extend beyond the walls of the building. One writer reports two separate incidents in which employees ran stop signs, nearly causing collisions, and urges that staff be reminded that a stop sign means to stop, not to accelerate through at high speeds. These early accounts set a tone of alarm about on-site safety that colors the rest of the feedback.

Family members recount harrowing episodes of neglect and inadequate supervision that extend well beyond the moment of care. A recurring theme is the distress of watching a loved one - an aunt - being left unattended or poorly cared for, sometimes covered in waste. One reviewer describes needing to visit multiple times in order to check on their aunt because nurses are reportedly unavailable during lunch or otherwise missing in action. The reviewer emphasizes ongoing neglect by stating they have documented repeated occurrences with photos and videos, and they warn other potential visitors that this seems not to be an isolated incident but a pattern affecting more than one resident.

The rehab and general medical care experiences run the full gamut from alarming to hopeful. On the negative side, the first night of admission is described as chaotic: no air conditioning, an inoperable cooling unit in the hallway, and a request to open a window that goes unaddressed. A diabetic patient reportedly received a frozen dinner rather than appropriate meals, and there were delays with call lights - one person waiting 35 minutes for help, another 40-plus minutes before staff could assist. There are repeated notes about agency nurses causing disconnects in care, a lack of preparedness for the patient's needs, missing medications for more than a day, broken toilet seats, and bed changes needed after accidents. Some reviewers describe the environment as unsanitary - showers, toilets, and general rooms described as dirty, with a sense that residents are not being prioritized for basic comfort and safety.

In contrast, there are voices within the same facility that highlight caring individuals and effective aspects of the operation. Several reviews praise the therapy department, calling it a standout part of the care and naming specific staff - Brad, Ericka, and two Kevins - as being especially dedicated to their patients. A few commenters also commend particular nurses or aides for their attentiveness and kindness in moments of need, and some testimonials note upgrades and improvements that have made certain areas feel cleaner or more functional. Acknowledgments of proactive communication and supportive admissions staff also surface, with Sky in admissions singled out as knowledgeable and helpful during the process.

Despite these positives, the broader sentiment remains critical. Multiple accounts describe a systemic lack of adequate staffing, with a suggestion that agency workers populate most shifts and that the facility suffers from insufficient continuity of care. Complaints about the food, the overall cleanliness, and the reliability of basic services (such as timely assistance and safe toilet facilities) recur. Some reviewers explicitly describe a recommendation against placing a loved one there, citing fear of being neglected, not receiving prescribed therapies, and risk of harm. One person even notes that they would avoid the place entirely "if you love them" due to pervasive concerns about neglect and inconsistent care.

There are also moments of notable negative interpersonal experiences. A delivery driver recounts an incident of racism by a younger female employee of color, describing an unfriendly and biased interaction during a routine drop-off. This incident is shared as an example of what a vulnerable person might face within the facility's environment, amplifying the fear that residents could be treated poorly or unfairly. The broader implication in these accounts is that residents' experiences are not only about medical care or adherence to schedules, but also about dignity, respect, and the quality of everyday interactions with staff.

On the brighter side, some reviewers offer tokens of hope. A few families report positive outcomes after transitions or visits, noting that loved ones eventually received better attention or therapy, and that specific staff members or departments demonstrated real care and competence. One review mentions a patient who had a favorable experience with his aunt while the family recognized genuine dedication from the therapy team and certain nurses. The sentiment here suggests that while problems are persistent, there are moments when high-quality interaction, effective therapy, and respectful communication do occur, offering a glimmer of what the facility could be capable of achieving consistently with the right staffing, training, and culture.

Taken together, the impressions conveyed are dominated by concerns about safety, neglect, and inconsistent care, with intermittent praise for individuals and certain departments. Families urge vigilance and ongoing monitoring, emphasizing the need for reliable staffing, timely assistance, proper medication management, clean and safe living conditions, and respectful treatment of residents. While a subset of staff and programs is acknowledged as capable and compassionate, the prevailing narrative warns potential families to proceed with caution, to visit frequently, and to evaluate whether the facility's practices align with their loved one's needs and expectations for dignity, safety, and reliable, high-quality care.

This part of Mentor, Ohio offers a variety of amenities that cater to seniors looking for a convenient and comfortable living environment. With several restaurants nearby, including Longo's Pizza and Manhattan Deli, there are plenty of dining options to choose from. Additionally, there are multiple physicians' offices and pharmacies in close proximity for easy access to healthcare services. Hospitals such as Mentor Surgery Center and Lake Health provide top-notch medical care within a short distance. For leisure activities, residents can visit nearby theaters like Atlas Cinemas or enjoy the natural beauty of parks like Mentor Beach Park and Holden Arboretum. Overall, this area offers a mix of convenience, healthcare options, entertainment venues, and outdoor spaces ideal for seniors looking to settle down in a welcoming community in Mentor.

Restaurants

• Longo's Pizza (0.1 miles)
• Manhattan Deli (0.2 miles)
• Yours Truly Restaurants (1 miles)
• Winking Lizard of Mentor (1.4 miles)
• Chick-Fil-A (1.5 miles)
• Olive Garden (2.5 miles)
• McDonald's (2.7 miles)

Physicians

• Advanced Audiology Concepts (0.2 miles)
• Oral & Maxillofacial Surgery (0.4 miles)
• Axelix Health Consulting (0.6 miles)
• Earmark Audiology (1.2 miles)
• Oaktree Clinic (1.2 miles)
• Lake County Internal Medicine (1.2 miles)
• Lake University Ireland Cancer Center (1.2 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1 miles)
• Marc's Stores (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• Genoa Healthcare (3.2 miles)
• Marc's Stores (3.3 miles)

Hospitals

• Mentor Surgery Center (1.2 miles)
• Lake Health (1.2 miles)
• The Cardinal Clinic by Lake Health (1.4 miles)
• University Hospitals Concord Medical Center (4 miles)
• TriPoint Radiology Department (4 miles)

Theaters

• Atlas Cinemas (3 miles)
• Regal Willoughby Commons (6.1 miles)

Places of Worship

• St Andrew Byzantine Catholic Church (3.3 miles)
• Saint Mary Magdalene Parish (7.5 miles)

Parks

• Mentor Beach Park (3.7 miles)
• Overlook Beach Park (3.8 miles)
• Holden Arboretum (4.6 miles)
• Liberty Greens Gazebo (4.7 miles)
• Headlands Beach State Park (5.4 miles)
• Lake Metroparks Farmpark (6.9 miles)
• Painesville Township Park (7.6 miles)

Cafes

• Sunny Street Cafe (4.2 miles)
• Starbucks (4.3 miles)