The Enclave Of Newell Creek

Pros

• The Enclave community is warm and welcoming, providing cozy indoor and outdoor areas that encourage social gatherings and activities.
• The staff members at The Enclave, including the Concierge, Nursing, Caregivers, Housekeeping, Dining, Maintenance, Life Enrichment teams, and Directors, are highly engaged with residents and show genuine care.
• Residents appreciate the impressive memory of the new activity director who knows all the residents by name and their preferences.
• Many reviewers noted significant improvements under the new General Manager and Wellness Director, leading to a more organized environment.
• Families feel grateful for the support provided during challenging times, showing that staff members are emotionally invested in resident care.
• The facility is well-maintained and takes pride in its appearance, featuring a beautiful garden area for residents to enjoy.
• Residents have access to a variety of activities that enhance their overall quality of life while living at The Enclave.
• Communication with staff is noted to be effective and responsive through tools like Life Loop for better coordination of care.

Cons

• The meals at The Enclave have declined in quality and flavor since new kitchen staff were introduced.
• Housekeeping services are inconsistent, especially on weekends, leading to hygiene concerns and overflowing garbage.
• Residents have reported inadequate personal care, including missed medications and infrequent showers.
• Communication with staff can be challenging, resulting in unresolved care issues for residents.
• Some residents felt neglected and unclean, with reports of dirty clothing and bedding being common occurrences.
• A visitor's experience was marred by unclean rooms that were not properly prepared for showings.
• Overall staffing issues create a lack of consistency in the level of care provided to residents.
• Some employees displayed uncaring attitudes towards residents' needs and concerns.

Review

The Enclave community in Lake County has drawn both commendation and criticism from families who have entrusted their loved ones to its care. Over the years, many reviewers have expressed deep gratitude for the supportive environment and the dedication of staff members, particularly highlighting their warmth and professional demeanor. It is noted that every team member—from concierges to nurses, caregivers to activity directors—appears genuinely invested in the residents’ well-being, creating an atmosphere that feels welcoming and homelike. Families praise the facility for its cozy indoor and outdoor spaces, which encourage social interactions and activities, with some noting a significant shift in management that seems to be enhancing operations.

Many reviews reflect on families' positive experiences during their loved ones’ transitions into The Enclave. One reviewer shared how difficult it was to make a decision about moving their mother during the COVID-19 pandemic but saw improvements over time, especially in memory care where they found the new director to be proactive in organizing engaging activities. They also appreciated the commitment of staff who were visibly affected by resident losses, demonstrating empathy and connection beyond routine caregiving responsibilities. Another family echoed similar sentiments regarding staff involvement; when issues arose following a loss within their family, they observed firsthand how deeply invested team members were in providing emotional support.

However, alongside these commendations are prominent concerns regarding food quality and staffing consistency. Multiple reviewers mentioned fluctuations in meal quality over time, suggesting potential changes in kitchen staff contributed to less flavorful dishes than initially offered. While weekday operations seem well-staffed with professional caregivers present regularly, weekends posed challenges as staffing was less consistent. This inconsistency raised questions about care continuity; some reviews pointed out serious shortcomings concerning medication administration and basic hygiene standards for residents.

The overarching theme of concern revolves around staffing challenges leading to inadequate attention for some residents' essential needs. Several families reported distressing incidents involving delayed personal hygiene care for their loved ones—examples included unclean clothing or bedding conditions contributing to discomfort among residents. One poignant story recounted a heart-wrenching experience of finding a relative unattended late into the afternoon despite paying for higher levels of personal care support. Such accounts raise alarms about understaffing as well as possible training deficiencies impacting overall service quality significantly.

Additionally, communication gaps between families and staff became apparent through numerous reviews stating frustration at not being heard or having complaints effectively addressed by management or administration teams. Many families felt overwhelmed navigating these communication hurdles while trying to ensure adequate care plans were established for their loved ones—a vital requirement they believed was lacking at times throughout their experience with The Enclave.

Despite being positioned as an appealing option relative to other facilities nearby—some former residents opted to return after leaving—a prevailing sentiment reflects that although The Enclave may excel at providing certain amenities and a nurturing environment through dedicated personnel who demonstrate genuine compassion toward residents; systemic issues related primarily to staffing constraints undermine those positives substantially. These dual narratives illustrate the complex reality within assisted living communities like The Enclave: they can be both places filled with caring moments yet also arenas where systemic shortcomings create challenges profoundly impacting resident welfare.

In conclusion, The Enclave serves as both a beacon of hope for families seeking assistance in eldercare while simultaneously confronting significant operational hurdles influenced predominantly by external pressures such as workforce stability within this sector today—all culminating into mixed reviews from individuals attempting simple transitions towards enhanced living conditions amidst challenging circumstances brought forth partially by recent global events reshaping our understanding of communal living settings altogether.

This area of Mentor, Ohio offers a variety of amenities and services that may appeal to seniors looking for a vibrant community to call home. With a selection of restaurants ranging from casual dining options at Yours Truly and Olive Garden to quick bites at Arby's and McDonald's, there are plenty of culinary choices nearby. Additionally, there are reputable physicians and pharmacies within close proximity for healthcare needs. The presence of hospitals like Lake Health and University Hospitals Concord Medical Center ensures quality medical care is easily accessible. For leisurely activities, there are parks like Holden Arboretum and Mentor Beach Park as well as theaters such as Regal Willoughby Commons for entertainment options. Places of worship like St Andrew Byzantine Catholic Church offer spiritual fulfillment, while cafes like Sunny Street Cafe and Starbucks provide social settings for gatherings with friends or family. Overall, this area provides a well-rounded living environment for seniors seeking convenience and comfort in their daily lives.

Restaurants

• Yours Truly Restaurants (1.2 miles)
• Olive Garden (1.2 miles)
• Manhattan Deli (1.6 miles)
• Longo's Pizza (1.7 miles)
• Arby's (1.9 miles)
• McDonald's (2 miles)
• Winking Lizard of Mentor (2.9 miles)

Physicians

• Advanced Audiology Concepts (1.7 miles)
• Axelix Health Consulting (1.8 miles)
• Oral & Maxillofacial Surgery (1.8 miles)
• Lampl Barry A DO (1.9 miles)
• Visiting Physicians Association (2 miles)
• Murphy Paul DDS MSD (2 miles)
• Dr Timothy Kowlski (2 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• Marc's Stores (1.9 miles)
• Genoa Healthcare (2 miles)
• Walgreens (2.6 miles)
• Walgreens (3.6 miles)
• Marc's Stores (4.4 miles)
• CVS Pharmacy (4.6 miles)

Hospitals

• The Cardinal Clinic by Lake Health (2.7 miles)
• Mentor Surgery Center (2.8 miles)
• Lake Health (2.8 miles)
• TriPoint Radiology Department (4.9 miles)
• University Hospitals Concord Medical Center (5 miles)

Parks

• Holden Arboretum (3.7 miles)
• Overlook Beach Park (4.3 miles)
• Mentor Beach Park (4.6 miles)
• Lake Metroparks Farmpark (5.5 miles)
• Liberty Greens Gazebo (6.3 miles)

Places of Worship

• St Andrew Byzantine Catholic Church (4.2 miles)
• Saint Mary Magdalene Parish (6.2 miles)

Theaters

• Regal Willoughby Commons (4.6 miles)
• Atlas Cinemas (4.7 miles)

Cafes

• Sunny Street Cafe (5.1 miles)
• Starbucks (5.2 miles)